Servpro of Chattanooga offered me $2,000 to write a five-star Google review for them instead of…read moresharing my story. On May 18, 2024, my home caught on fire, luckily a neighbor spotted the flames and called the fire department. My insurance company recommended Servpro for the cleanup. After checking their Google reviews, I decided that I would work with them. Working with Servpro was an absolute nightmare. One of their technicians punched a hole in the floor of my tub/shower with a ladder and another used packaging tape to construct a plastic barrier to keep out fumes which resulted in paint being torn off two walls in my kitchen. Multiple members of Servpro's management team promised me that all the damage would be resolved to my satisfaction, but it wasn't. Servpro's first attempt at remedying the situation was to connect me with a company that could put a patch in my tub/shower at my expense. I promptly made it clear that I would not accept that offer. After getting my insurance agent involved, they decided they would pay a contractor to remedy the damage they had caused, but after seeing the initial estimate they backtracked. Servpro then offered me $1,500 (this was roughly 20% of what the initial estimate to remove and replace the shower had been) to remedy the damage. After some back and forth and making it quite clear that they weren't going any higher we settled on $2,000. There was one sticking point that I just couldn't get past. In order to receive any compensation for the damage to my home they demanded that I write a five-star Google review for them. Initially I agreed but I let them know of my displeasure. On the day I was to receive my check they presented me with a non-disparagement agreement and a non-disclosure agreement to sign. It was at that point that I told them I would rather share my story than lie for them. They of course did not see asking me to write a five-star review for them asking me to lie for them. When you see there multiple five-star reviews ask yourself how many of them were paid for.

After posting my review, I was contacted by the CEO of ServPro wanting to make this right. As I…read moretold him what's done is done he was very open to working with me to try and make this right. As my items are gone and I can't get those back, he was willing to compensate me so that I could get those replaced.

If I could've rated it 0 stars I definitely would have I've…read morebeen delivering for almost 36 years and I've never had to sit for almost three hours just to unload 3 pieces that I could take off of my trailer by hand but the yard guy refused to let me so I could get on with my day and other deliveries! I will NEVER accept a load if this place is on it again!! I'd rather lose my job than ever come back here! Most unprofessional people I've ever dealt with!

Will was so informative and patient with us as we explored the many options for our new deck. I'm…read moreknown to be indecisive and was feeling overwhelmed at the prospect of choosing grades and colors. He made it easier and did not once roll his eyes. :D The rest of the staff was friendly and welcoming, especially to our dog.

I was having a crazy day! Two graduations running from school to school! Today was my fourth…read moregraduation this week and then I lost my house key! Had to get keys made at the last minute! Mr Mike came to our rescue made two keys and let my granddaughter talk him to death Now the part that had me out my mind is that I had to take the key off my husband keychain while he was sleeping ! I made it back home in time for him to go to work without noticing his key was missing! Thanks Mr. Mike for the time and the help ! Congratulations again on your first granddaughter I hope she doesn't talk you to death like my granddaughter did

Showed up to my favorite Lowes 11/28/2025 for black friday in store promotion…read more Lowe's: The first 250 people in each store will receive a free gift card valued anywhere from $10 to $500. We were #60...they gave free buckets to the first 50. Great scam to get people to show up...never again! Glad other stores do what they say in their ad's.

Worst customer service ever. They shorted us 1 sheet out of 40 and then proceeded to be a complete…read morejerk and that is putting it lightly and then would not make it right so had to order 3 more sheets just to make sure I had enough to finish the job. I ordered it a week ago and still the order has not gone out. The JA name is Joe and he has been absolutely horrible and extremely rude and seems incredibly dumb. I had tried calling about a dozen times and half the time their phones were not working and the two times I was able to finally leave a message he never called back or emailed. I am going to file a complaint with the AG's office and the Better Biz and anyone else. Asked for the factory number and he said he didn't have it, gee, really?? I will NEVER do business with them again nor should anyone reading any of these complaints! This is the guy that is a real tool! JOE DURICHEK

They are extremely rude, disrespectful, jackasses, racists and with a nasty attitude I would never…read morego back to this place for anything and I would never ever recommend anyone to go buy any metal at this place because dealing with them was a nightmare customer service was a nightmare specially the owner or the manager he treated us like we were roaches. Never do any business with this place go to Lowe's, The Home Depot or any other place that has a good customer service

This business is a complete scam. If I could leave less than a star, I would. I never leave…read morenegative reviews- but I hope this saves someone from the hell we have been through with this company! Do not use them! We are over 2 weeks out from selecting our product and we have been lied to over and over again about when the countertops will be installed. We've been given every excuse- Our slab broke, they had a miscommunication with our paperwork, Covid, literally every excuse. Not only were they dishonest, we were completely disrespected by the owner and his wife on multiple phone calls. It escalated to the point of the owners wife, Natalie screaming at my husband because he called her out about lying again about our install date. I am disgusted by their behavior. No one wants to rip out their kitchen and be without what you're promised. We were given an initial quote, then a second quote that was $2000 more. Do not use this business!!!!!

My husband and I purchased a piece of property to build on in Scottsboro, AL. We selected a custom…read morehome builder who provided all of our building supplies and subcontractors. It was a difficult process dealing with the builder after our project began. We encountered a problem with our custom kitchen cabinet installation. When they were installed it created a large gap between the lower cabinets and the framed wall that holds the refrigerator. The gap was large enough that caulk or silicone could not be used to solve the problem. The builder didn't agree that this was an issue for us. Food and liquid that spilled on the counter would go into this gap and could not be cleaned up. We asked for a side splash matching our countertop granite and the builder would not pay to solve the problem. I called the supplier, Granite Empire, to discuss our concern. I spoke with Lecindra and she was very helpful and understanding. She looked up our account, found the granite that matched and provided the side splash to solve our problem. I wish it had been this easy dealing with our builder. Granite Empire is a great company to work with. Wendy W.