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    2 years ago

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    Boca Raton Bridal - Personalized fitting area setup

    Boca Raton Bridal

    (464 reviews)

    $$$

    Boca Raton Bridal is a full service bridal store with a strong selection and knowledgeable staff…read more Fran, the evening wear manager, was outstanding. She was attentive, clearly experienced, and her honest, straightforward guidance was appreciated during such an important purchase. The store offers a very large selection of mother of the bride dresses, including designers like Anne Barge, Frascara, and Sareh Nouri. It's worth noting that the price point for mother of the bride gowns here is definitely on the higher end. Overall, impressive service and a strong collection for those looking for high quality options with a larger budget.

    Less than 24 hours after purchasing my dress, I experienced buyer's remorse and immediately reached…read moreout. I was initially told that canceling was possible. What followed instead was one of the most uncomfortable, manipulative sales experiences of my life. I was pressured, cornered, and made to feel foolish and dramatic for having second thoughts. Rather than honoring the cancellation, they coerced me into believing I should keep the dress and "fix" it by essentially redesigning the entire gown--for an additional $2,000. This was presented as my only option. Any attempt to cancel was shut down with "there's nothing we can do," despite the dress being completely untouched. I repeatedly asked for help. I repeatedly said I did not want the dress. Over the course of three months, I followed up countless times (at least 15) trying to find a reasonable solution. The dress was not custom, not altered, and cost $1,800--in a store that regularly sells dresses for $10,000+. I offered multiple compromises: sell it in-store, keep a portion, refund only part of the cost, literally anything. I was never expecting a full refund. I was expecting basic problem-solving and empathy. Instead, I was met with rigidity, dismissiveness, and zero accountability. No solutions. No compassion. No effort. The final insult? I was told that if I didn't come pick up a dress I clearly stated I did not want, they would donate it. After taking my money, refusing every reasonable alternative, and ignoring months of communication, they threatened to give it away. That is not policy--that is punishment. Brides, be warned: once they have your money, you are no longer a person to them. You are a transaction. If anything goes wrong, you are on your own. This experience was stressful, humiliating, and completely avoidable if this business had even a shred of customer care. I would never recommend this store to anyone--especially not during what is supposed to be one of the most meaningful moments of your life.

    Madame Bridal

    Madame Bridal

    (223 reviews)

    $$

    There are not enough words to express my gratitude for Simon. My original plan for a dress fell…read morethrough last-minute and I contacted him on a Sunday desperately looking for a gown that I needed for the next weekend. After asking a few questions about what styles I preferred, what I had in mind, etc. he sent me a link to the Jovani 47051 Peplum Skirt Off The Shoulder Corset Dress. I immediately responded, "YES! That's perfect!" I was blown away by how quickly he was able to pinpoint a dress that was exactly what I was looking for. It was as if he waved a magic wand and summoned the dress of my dreams in a matter of moments. But his magic didn't end there. As I was on a pretty tight schedule, I was worried we didn't have enough time to ship, but he assured me he would get it here in time (West Coast.) As promised, he shipped it out first thing the next day (Monday) and she was in my hands by Wednesday. I even had time to get it altered so it fit to perfection. I looked and felt amazing at our black tie event and couldn't walk ten feet without someone complimenting the dress. None of it would have been possible without Simon. He is the definition of someone that is not only passionate about what he does, but also someone that truly cares about his customers. I felt so taken care of and valued by Simon. That's rare these days and was so deeply appreciated. As a result, I will be a customer for life and tell anyone who needs a dress to go to Madame Bridal first. Simon - I can't wait for the next one. Thank you for everything. You're the absolute best. xo (Adding this review on Google too because I need everyone to know how fab this place is!)

    I was so pleased with my gown from Madame Bridal for my daughter's wedding. Simon was wonderful and…read moreI can't say enough about my experience. My alterations were perfect!

    AZURI - clothingrental - Updated May 2026

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