A++++ Listen y'all, in a time where it feels like everyone…read moreand every company is out to squeeze you for every penny, I can't tell you how appreciative I am to have JC as my appliance guy! He has very reasonable prices and often credits the service visit fee towards your overall repair amount. He goes out of his way to actively try to save you money without sacrificing quality. He isn't afraid to tell you when it is a better idea to buy new versus sinking the same amount money into an older product. Highly recommend JC. He's provided excellent service to many of my friends and family!

Highly recommend this repair technician. I accidentally gave him the wrong part information before…read morehe came out for my refrigerator repair, but he was still incredibly friendly, professional, and helpful. Before he arrived the refrigerator actually started working again on its own. He didn't make a big deal about it at all and simply told me to call him if I needed anything in the future. While he was there with the wrong part, he also took time to answer questions about a few other appliances. Honest, knowledgeable, and easy to work with. I'll definitely keep his number on speed dial.

Shawn was very professional and did an excellent job diagnosing the problems with both my…read morerefrigerator and my freezer--and then repairing both. He always arrived when he said he would be here. I definitely recommend Pro Star Appliance. Betsy R. San Antonio, Texas

My refrigerator stopped working, my freezer operation was degraded but was still running. I…read morecontacted ProStar due to their almost perfect ratings. That was on Sunday 26 July 2026. They responded to my text amazingly fast. I texted them early Sunday morning around 7 AM. Told me someone would be coming by 11-1 PM. I thought that was awesome. BTW not a fan of AI, but their AI call center is amazing. 1 PM (name withheld) shows up with his tool bag and walks in. He seemed to be in a hurry on the way in and on the way out. He pulls the refrigerator off the wall, does (something?) Pushes it back and tells me "my compressor is dead". He sends me an estimate for $1046.78. I place $100 cash down to get repairs booked so I now owe $946.78 on a "dead compressor" repair. He then scoots out the door after maybe 15 minutes. Knowing a compressor failure is a costly failure, it caused us quite a bit of stress. I decided, against the advice of my wife, to still give ProStar a try. She was ready to cancel repairs and buy a new costly refrigerator which I talked her out of because I know almost all brands are garbage except for Whirlpool/Kitchen Aid. Here comes Shawn on Tuesday. Super guy, diagnosed the problem correctly with pictures for me, got to the part that was actually malfunctioning (freezer fan assembly with faulty sensor causing a big block of ice over it) and got it back up running for way less than "a dead compressor" like "expert" (name withheld) said. $481 bill plus my $100 deposit. I'm giving you all 4-5 stars because of the initial poor customer service I got.

"Great service Great appliances…read more Great people Thank you ace appliance for your hard work and great time response!" Monica Garza 4/2/2024

ABSOLUTELY do NOT purchase from here. They never answer the phone. They keep giving me the run…read morearound even though I still have a "1 year warranty " . You're better off buying brand new for the peace of mind. 10/10 would NOT recommend.

First, we used this company for an LG refrigerator repair. we were unable to do the repair…read moreourselves and hired their specialty guy for refrigerators. The initial diagnostic was great. Hooked up the meter and checked it out. replaced the part and all was well. Timely and efficient service. unfortunately, we had them back out twice as the issued wasn't 100% resolved. But they came back both times and worked the problem until resolved. no extras, no extra fees. Works great now. 5 stars to the Refrigerator crew!! after such positive success with the fridge, we called Premier for their dishwasher team. we were able to order and replace the needed parts ourselves with LGs great website and video assistance. however, one problem remained that continues to elude repair. I guess the dishwasher guy took offense because of our initiative to do the majority of the repair. He tried quoting a repair and parts fee sight unseen that was not at all what was needed. Then hewas belligerent about coming out to do a diagnostic, quoting the fee for that. We were asking for that help, so we're already to pay for it! This the consult. When he finally comes, he doesn't do a diagnostic with the computer system at all. He runs it a few minutes, makes a few guesses, then leaves. Charged us for his "expertise." Problem not solved. 0 stars for the dishwasher guys.

If you're looking for quality products at a lower price, value the work of a one man entrepreneur,…read morelove to support local and want honest service, this is the place. I walked in and the owner is busy running around loading, fixing, verifying various appliances. The front of the store is set up with great quality products but he didn't have a receptionist so I was patient. When he came to me, I told him what I was looking for because the refrigerators in the front were too big for what I needed and out of my small budget. He walked me to the back and showed me the perfect one. He delivered it the next day (he is a one man shop-loads and delivers by himself if it is not being picked up.) I called the next day thinking there was a problem with the fridge but it was a user error and although he knew it was simple, he still came at the end of his day to come show me TWICE! (1st time was programing the fridge, 2nd was my error of plugging in the microwave and fridge in the same outlet. ‍‍ I can't imagine how tough it might be for him to have to deliver to people when they don't live close. Without staff to help, he basically is leaving his business and potentially losing customers. I am very close so it was easier, but early morning or end of day is about the only time he has to be able to deliver or service what people buy if there is an issue. He gives a 45 day guarantee which is great!

Very honest and affordable. Was prompt and knew exactly what was wrong and fixed the issue.read more

Juan did a great job with our range hood install. He was on time and did a great job at a good…read moreprice. Highly recommended!

If you are in the market for appliances you have to come to A & S. The staff is very friendly and…read moreprofessional. They have all models of appliances to fit any price range. I'm very happy with my selection.

worst customer service I've ever had. don't waste your time and or money here spoke with the…read moremanager through an employee bought a washer and dryer set. five months ago band in dryer busted theyre bullshit one year warranty doesn't include parts just labor which in itself is fine but when they came out to fix the issue they charged me 60 dollars for a used part if it was new no problem but they replaced the part with a used band and charged me for new parts wtf!!!! then when I called to voice my concern i was told if it busts again within the 60 days I wouldn't have to pay for the replacement. make that make sense !!! I have screen shots of my interaction with theese thieves

We've had Joe out to work on our appliances twice now. The first time our refrigerator was failing…read moreto cool. The repair would've cost just as much as purchasing a new refrigerator. He recommended we contact the manufacturer to see if the warranty would cover it, and it did! The second time he came out one of the burners on our stove was malfunctioning. He knew exactly what the issue was, and what part to order. He also checked the icemaker in our fridge, (don't buy an LG fridge) gave me the part number to order, and told me I could replace it myself and save some money. When a repair technician does a good job and also helps you save money, what more can you ask for? Thanks to Joe for his expertise and professionalism!

This is probably the worst customer service experience I have ever dealt with in my entire life…read more To start off with. The "technician" Matthew did not have my correct address the morning of our appointment. He stated his company "does not allow them to have the customer's address and gives them just gps coordinates" He was late about 3 hours. He shows up in his personal vehicle , no company vehicle. He does not carry any parts on his truck. So he came to my house just to guess on what part was not working and ordered something off of Amazon. No diagnostic tools , no F codes , just mumbo gumbo about how he has so much experience on washers and it could be two things. My drain pump or my lid lock sensor. I had mentioned to him earlier that , I had checked the drain pump for a clog and it was clear. He misheard me or thought I said I replaced it. I didn't replace it. I just checked if it was clogged. He tells us , he'll order the lid sensor and will come back the next day. The next day , I text him. Hey what's your eta? No answer. No text. Just silence. I call the company. Calls me back and tells me the part is not here yet and he'll be there later in the afternoon. I told him just to come by the next morning. Strange an appliance repair company doesn't carry parts. They order them on Amazon. Wow, okay. This morning. Comes to my house , switches the lid lock sensor. Realizes its not the lid lock sensor and tells my wife, " Hey bro , I think its the drain pump so I'll have to come back another day , so I'll have to charge you another trip charge and if its not the drain pump , it might be the control board" Wife says he called her bro like 7-8 times while explaining the extra charges. She texts me to call him. I called him to question why we are getting charged again if I already had a quote on the repair. Seems like charging me for extra trips to get Amazon parts is not a smart business decision. I asked him why did he not check if it was the drain pump first. He said he didn't because I had already replaced it once. I never said that. I checked if it was clogged. I told him just to leave. We'll sort if out with a real appliance repair company. He then tells me he is sick of f**king people like me and that this always happens to him. Then hangs up. Then he proceeds to text me 14 times on how much he was saving us with prices of different drain pumps and that he is exhausted from difficult customers. What a nut job. What a terrible company. The way he speaks about his superiors and the company itself should be a sign of what inept people hired him in the first place. Cussing to customers and complaining to them is such a red flag. Please save yourself some trouble and go with a reputable appliance repair. Hope this review helps you.

I had such a wonderful experience with my dryer repair! The technician, Joe, was incredibly…read morefriendly and helpful. We are so glad that he came to fix our dryer -- he went above and beyond by being accommodating and even coming out on a Sunday. I highly recommend Joe to any family in need of a reliable, kind, and professional repair technician. I'm truly thankful to Jesus for sending Joe our way! Prayer: Lord Jesus, thank You for sending people like Joe who serve others with kindness and excellence. Please bless the work of his hands and guide him in all that he does. May every home he visits feel Your peace and care through his service. Amen.

Joe provided exceptional service on our Kenmore Elite dryer. Arrived on his stated time. Was…read moreefficient, professional, kind, and friendly, left with everything clean and neat behind him. His service fee was very reasonable. Would defintely use him again.

I cannot express how fortunate we are to have found this store. We LOVE Dy Lynn, Grace, and the…read morewhole team. We are very picky customers (lol) and this store not only has the most beautiful unique items but absolutely deliver on customer service and have such an eye and beautiful taste. We just moved into our new home and cannot tell you how many compliments we've received based on their advice, guidance, and support. We went through a few companies, as well and are so satisfied with the choice we made. Also, we will absolutely be continuing to go to this store and their amazing staff for our other rooms we are doing in the future. Impeccable taste, to say the least!!

"Latte or Mimosa?" Yes, please! Pleasantly greeted upon walking through the door and offered a…read moretasty beverage. This place is amazing. It's like JoAnne Gaines and Indiana Jones curated a smaller version of Versailles Palace for Texas. Though on the pricey side, the items here are of high quality and so beautiful to look at. I am redesigning my house in my head as I walk through the store. Keep walking past the coffee bar to the back; there are a couple more rooms to look at. I only wish I had discovered this place sooner. One of the employees said that they decorate the store and "rooms" for the holidays, and I can only imagine how amazing it must look. It was happenstance that we stumbled across this store. If you're in the area or looking for items for the house, stop here! You will not be disappointed.