My sister and I went to make funeral arrangements for our mother. I have never been to any funeral home where I was treated as badly as I was at this funeral home. I feel like Monty Roberts is an arrogant, condescending and rude man. We were basically TOLD what we wanted, he talks nonstop and talks over you. We were requesting a different casket from the one he wanted us to purchase and were taken to a "warehouse" offsite to look at caskets because he has none on display at the funeral home. When we got to the warehouse, he brought no one to help him show the caskets to us. He told us he couldn't help us much because he had a bad back. All the caskets were crammed into a corner standing on their ends. My sister and I had to literally move the caskets out by ourselves to look at them. He had no keys available to open many of them so we could see inside once we pulled them out. Nearly every single casket we looked at had dents, chips, gouges or scrapes on them and he told us he would try to repair them by buffing and spraying lacquer on them. He then tried to offer one for free if we would just settle on it. He constantly told us we would be paying much more for the same thing if we had used another funeral home that we had originally picked. He slandered this other funeral home relentlessly to us. My mother's funeral was prepaid and the money in trust at a bank. After telling me that was no problem, that he would just file with the trust for payment, he reneged on that and wanted me to
Write him a check up front and if I chose to have him file for the money, he was going to charge me an extra $1015 for doing it. After it appeared to him that I was going to move my mother to another funeral home, he backtracked on that deal. After being there trying making arrangements for several hours, we picked a casket because by that time we were totally worn out. He had my mother's body and had already gotten her embalmed and was very strict about the time we would be allowed to see her once she was prepared for viewing. He would only allow us a half hour prior to the viewing to check her out. We left there feeling totally frustrated and feeling like we had let our mother down. The next morning Monty called me and told me the money wasn't in the trust as I told him, (it was) and that I would need to come write him a check for the total amount of her service. I told him I would pay him for the embalming and transportation of her body to his funeral home but I would be sending someone to pick her up as I didn't want him to do the funeral. I contacted the receiving funeral home, signed paperwork to authorize transfer of her body and they went to get her. When they arrived, Monty refused to release her body and told them he didn't have time. This is what the man picking my mother up told the funeral director where my mom was to be moved to. The funeral director called the police to come out and force him to release my mother's body to the new funeral home. After she was picked up, he kept texting me and basically calling me a liar and berating me for moving her. I would not recommend him or his services to anyone, much less their mother or loved one. He seems to attempt to TELL YOU WHAT YOU WANT and gets aggravated when you try to deviate from that. I don't feel he should even be in the business of handling such delicate and emotional situations. There is much more that I could write but will not as I am beyond angry. I will say if you want a decent funeral home and care, this is NOT the one you want to go to. He claims to be less expensive than any other funeral home because he is a "Christian " and doesn't believe in gouging people. I don't feel that offering cheap, messed up products during a time of great sorrow is appropriate nor do I feel I should have to go to a warehouse and rummage though damaged caskets for my mother is appropriate either. Lesson learned. You get what you pay for!! read more
