I recently had the most wonderful experience of receiving assistance and guidance, over the phone,…read morewith a knowledgeable , gracious, and very patient Best Buy representative named Sierra. This was the Town and Country Circle Store in Farragut TN. My grandson and his friend visited for a week and used my LG77 Class 5 series for their games. They adjusted the settings for their taste. When I tried to use my TV after they left I had no idea how to adjust the settings back where they were. I called the store where we purchased the TV for help. I fortunately got Sierra who guided me through the adjustments and then educated me on future problems I may encounter and ways to solve them. Sierra is an excellent representative for Best Buy. Not only was she knowledgeable but Her friendly demeanor made the experience of learning how to adjust my settings myself an enjoyable experience. She explained the technical details in simple terms and guided me through the process of adjusting the settings very patiently and step by step. Through her exceptional guidance and service she made the whole experience both pleasant and informative. I highly recommend Sierra to anyone who needs assistance with their TV adjustments!

No stars if I could.. went in to get a specific item from the store.. walk in.. no acknowledgement…read morewe were there.. go to the section of the store and wait.. and wait. Employee goes by and says to the group which is six people so far.. when an employee sees you they will come help.. and nada. Then I overhear an employee in a neighbor section telling customers the have a virtual kiosk line already six people deep.. ummmm.. what kiosk line? So we opted to order in store on our phones for the item to be picked up. We left the store without one employee making eye contact or acknowledgment from staff. We came in to pick up the item. I will not return to this store ever. They made zero effort for the customer of even putting a name down so an employee can make sure everyone is seen in the order they came in. With stellar customer service like this they may meet same outcome of circuit city

First off, I am not Adam. I scanned the business card he gave me and attached it to the review…read more Have you ever had the experience of trying to deal with a home network problem by going through your ISP, and, the vendor of whatever other networking equipment you are using? Each of them says that things look good on their end, and you need to contact the "other guy". How about trying to do that on the phone? You live in an area with poor cell signal, and the only way you can have a conversation is to utilize "wifi calling", except - you DON'T HAVE WIFI, so the call is breaking up and you can barely understand each other. The chance of getting a technician from your ISP to pay you a visit is about as likely as winning the lottery. I did a search on Yelp and Adam was the first - got another response from one other vendor who said they couldn't help me - to respond. He said he could come the next day, and it turns out he is located only 15 minutes from my house. I had done some remediation before his arrival and found out that my problem was not due to equipment, but a configuration decision that I had made that gradually disrupted my network (No, the customer is NOT always right). Adam explained everything that had happened, tweaked some settings, and made some suggestions about how I could optimize my setup. He is very knowledgeable about many networking, communication, and security issues. This will lead me to work with him in the future to improve the quality of our cell signal and do some rewiring to improve the performance of our home network. He also has expertise in other areas - it turns out he used to work for the company that services the entry gates into our community and is also extremely well-versed in network security issues. His hourly rate is entirely reasonable, IMHO. Finally, he is a REALLY nice guy. I can't recommend him highly enough.

Great guy and solid problem solving. Will call him again if need arises. Smaller job but still…read moregrateful for the help!