CJ was fantastic to deal with! Super quick to respond and delivered the very next day. Prices…read morewere very reasonable and I loved his suggestion to try mixing different woods for different results (aroma, burn time, fire intensity, etc.). We'll be ordering Phoenix Firewood again as soon as we get through our stash.

Just got oak firewood for my offset smoker yesterday and they were very professional and courteous…read morealso had a good conversation with one of them and I will be back the prices and amount of wood you get are great

Good source of large bags of firewood, does not burn quickly like what is at convenience storesread more

Great service, good people, and they support the local's schools too! Love them!!!!!!!!!read more

Pulled right up to office and they told me where to back up to and loaded the firewood for me and…read morewere friendly so I'll be going back soon

Everything is organized here so make sure you know how much you want and what you want when you…read morecome. The quality of wood is good and I've been grabbing bags for a while as burn days had been limited. After reorganizing the backyard, I realized I needed to add some wood to stack and dry while at the same time burn occasionally due to the cooler weather. After getting 14cubic Feet of Juniper I also picked up some bulk chunks to fill up the Uhaul that are used for bonfires. I've gone through a lot of wood and may have to do another run and just let it dry out over the summer. The quality of the burns has been great.

So maybe 4 years ago Heartwood took down a Sisso tree from my front yard. I have never seen a…read moresprout or issue since! So already I was a fan. Then, this week a neighbors Sisso started creeping into my yard. Called to have them come out and kill off the root that was in my yard. When speaking to Brittni on the phone she was so thorough in getting all the info and was knowledgeable about what the process would be. She made sure it worked with my schedule, and left copious notes for the person who would come out. Then I spoke with Howard about the sprouts, and he guided me through the process of solving the issue on my own without them. He knew this was an easily solved problem and essentially gave up a job because it was the honest thing to do. Incredible! Honest, knowledgeable, hardworking. One of the best companies I have ever brought in to work on my home.

Months ago I left a negative review of this business. The basic issue is that their crew said…read morethey'd return to finish the job and they never did. Now the business owner is rebutting my claim and saying I just want free services. Basically calling a customer a liar. Lesson learned is GET EVERYTHING IN WRITING. Fortunately the valley has many good arborists.

I was extremely pleased with the service provided by John of J.B. Bolton - he took obvious pride in…read morehis work and was very professional and courteous. I had a tree that was knocked over by a storm and needed it saved. John came over, provided me with a written estimate and came just as scheduled to pull it back up and stake it back down. I almost didn't find John since many of his positive reviews did not make the Yelp cut for recommended reviews - I cannot understand why, as he provides very good services as can be seen by all of his reviews. Hopefully, my review will make the Yelp "cut".

I had a 16' Saguaro with damaged roots resulting in the cactus tilting and leaning against a common…read morecement wall I share with a neighbor. A dangerous situation as the massive Saguaro was close to flipping into my neighbors yard. Also, to cut down the cactus most of the work had to be done from my neighbors yard. J. B. explained the situation to the neighbor and gained access. He safely removed the offending cactus and hauled it away. He cleaned up my neighbors and my yard as well as the front street where his truck was parked. My neighbor complemented his politeness and thoroughness. His price was quite reasonable. I was completely satisfied with the work. I will use him again.

The crew from Mejia' Tree Service did a wonderful job trimming my trees. They cleared all the limbs…read morethey removed from my trees, and blew all of the leaves that had fallen from my trees off of my grass. I am so pleased with their work. I recommend them highly!

Many many years ago in my early years of working with IT, we had IBM come in to present a solution…read moreto revamp our entire IT infrastructure. This was when IBM was at the pinnacle of the IT world. As we began to explain to them our needs and some general back and forth questions, it became apparent that they were becoming frustrated. I'll never forget this, but finally, one of them said, "Why don't we just tell you what you need, OK?" I am now an IT manager responsible for over 40 employees supporting almost 18,000 devices. We see the same issues over and over again. All of our end users ask the same general questions as well. I've coached the group of techs to always be patient and respectful and talk to the end users on a level that is not condescending or talking down to them. Even a tree trimming business needs to learn to listen, even if they've heard the same questions over and over again. Also, to listen about what the customer wants, not what you *think* they want. I'd suggest even knocking on the door and having a brief conversation before they begin their work. While a tree is just a tree to a tree trimming business, a tree can mean many different things to the customer. In my case, our tree provided shade with a special swing for a handicapped 4-year-old who pretty much can't go anywhere due to COVID. He also can't be in direct sunlight too long. Now it will be months before that can happen again. So, the question is this - is a tree just a tree and allow the business come in and we stand back and let them do what they've done a thousand times before? For most of us, yes. Or does the business get with the customer and ask them if there is perhaps a different way it needs to be trimmed, even if it goes against how they've always done it? Or maybe even talk for just a few minutes about what it will look like after it's been trimmed and if that is OK or not. I might be making way too much about a stupid tree, and an invasive species of tree as well. But it was OUR tree. I was told multiple times that they were professionals and I agree, they did a wonderful job and they get good ratings for that. But every so often there has to be more of an effort to listen.

Updated: June 26th, 2024 Unfortunately, my 2nd experience…read morewith Ivy Tree Service was extremely challenging and disappointing. I'll do my best to quickly summarize: Requested to treat another Cypress tree that was turning brown, however, mentioned I needed to first fix drip system around house and especially along the cypress trees. Was then informed they also did irrigation and sprinkler/drip systems. My mistake for believing. First appointment day and time was missed. They arrived 5-6 hours after appointment time. 2nd visit was not planned. They just showed up! Cypress trees were fertilized and mulch placed at the base of each. Unfortunately, the labor effort required to fix the drip system was too much for company. Thus, after many hours of effort and failure, see attached for how my front yard was left. Yes, I "lost" many 100's of dollars with this experience.

Abysmal service and 100% misrepresentation of qualifications. Ivy purports to be a certified…read morearborist. Ivy didn't show up for their first appointment and texted me at 5 pm, asking to show up the next day. I agree and asked for a window of time for the appointment. No response. I texted the following morning, asking for a time. No response. Then, a crew randomly showed up the next day. I specifically hired Ivy as an arborist. The team that arrived (with no notice) spoke broken English at best and simply want to cut the WHOLE TREE down. Ivy didn't respond to a phone call and texts. Ivy isn't a true arborist, but rather a crew of amateur saw wielding clowns. I'm glad I intercepted this crew before they cut my tree down. I'm reporting them to the International Society of Arboriculture, an organization Ivy purports to be a member of.

Cody came out to remove an old stump. It was done so quick. He knew I wanted to plant a new tree he…read moremade sure I was set to do so. Awesome job! Thank you very very much. A must call when you need things handled.

How many businesses do we encounter where 1) someone answers the phone. 2) that person gives their…read morename. 3) when you call back, you get the same pleasant person, they get you what you need, and the job is done to great satisfaction.? Tree Amigos!!!!