Worst experience ever. We scheduled a pontoon boat from 11-3 PM, we arrive on time and wait 15 minutes before contacting Laura. She was unsure as to why it happened so she called Cameron (the boat driver) who was under the impression our ride was at 12 PM. He said he would head right over, fast forward an hour and he's still not there, we call again and the battery is dead on the boat, which is understandable, however now we have been sitting in the 103 degree weather for almost 2 hours now. We finally get on the boat and request some sort of compensation because it's now1 PM and we can only be on the boat for 2 hours not the 4 hours we paid for. She offered us a ride home for the inconvenience which was appreciated but we felt some sort of money should have been reduced from the price of the boat. They did allow us to stay on the boat until 4 PM but said to ensure we were back at the dock then to catch the shuttle. We get back to the dock at that time to only find out that the shuttle will be there at 5 PM not 4 PM. Yet again they left us standing in the heat waiting around. When we proceeded to call Laura and the owner regarding this, they repeatedly hung up on us because they felt it was not there problem and said we threatened them because of posting on Yelp about the issue. At this point they were frustrated with us and canceled our ride home on the shuttle. It's now 5 PM, we can't get an Uber or a Lyft because of the location so we had to split up to get back. Overall, if you are in customer service, you take care of the customer. A boat trip that was supposed to be fun and 4 hours became a 7 hour nightmare. All in all, find another company to rent your boats from. read more