Reserved a boat for a Saturday full day at lake pleasant. Canceled at 130 am day of with no text or…read morecall. Showed up at the lake at the designated time after texting a couple of times checked get my boat account to see it was cancelled due to boat problems. He has my phone number because he had previously texted me. We had to scramble to change our plans. We were fully refunded but the lack of communication on the last minute cancellation. Was completely unacceptable.

Hi Jean-Paul, So nice to actually hear back from you. I'm sorry, but I am not going to remove my…read morereview. It is not in any way hate, just our experience. Did I hate that you ruined my father's 75th birthday celebration, absolutely!! However, the hate stops there. Just want people to be aware of what can happen when they go through you. And to respond to your comment... The boat was absolutely not broken. If it was you would have known the night/day before, right? The boat hadn't even been in the water yet, we were supposed to meet you in the parking lot before and we were all going in together. You also have reviews on that specific boat that very same day. Also, you absolutely did NOT call. We called you many times and left a couple voicemails. You turned your phone off after the first one. We did hear from the Boatsetter App right away and THEY refunded us our money. And SOOOOOOO many things you could have done better if indeed your boat was actually broken. For starters, answering your phone and explaining the situation.... Hope you take care as well.

This place is a hidden gem. We stayed in their floating cabin. Absolutely one of our best getaways…read more The cabin had two bedrooms and a loft. Easily sleeps 8 comfortably. There is a restaurant in the marina. Food was delicious. All the staff we encountered were very nice and hospitable. Rented boats, kayaks and water toys. Very easy to do. This place is very pet friendly. We brought our black lab with us. If you can snag one of these 5 cabins you will not be disappointed. We can't wait to come back. Note: the cabins are actually floating on the water. If you are prone to motion sickness be aware.

The staff was friendly and the service getting on and off the boat was excellent. The rental…read moreprocess was smooth, and everyone we interacted with was helpful. Unfortunately, our day on the water was disappointing because the boat was not equipped with an anchor that would hold in the lake conditions. One of the main reasons we rented the boat was to stop, swim, cool off, and let our kids play in the water. While we watched numerous other boaters anchored and enjoying the lake, we were unable to do the same because our boat continually drifted. Had the anchor worked properly, our experience would have been much better. The customer service was great, but not being able to safely anchor significantly impacted our day and kept us from fully enjoying the rental. I hope the company addresses this issue for future customers.

We went on the 9am brunch cruise. This was Buffett style service that went pretty smooth. The eggs…read morewere amazing, potatoes were perfect, and the ham is as good as any ham can get. There is a small bar downstairs where we got a couple of mimosas. The cruise around the lake is peaceful and there is a lot to look at. About the parking, if you are a first responder or veteran, it's a no hassle situation to park for free. I just showed my badge as we pulled up and they waved us through. Overall, I'm glad I brought the family.

There's only a short time left to get out on a Lake Pleasant cruise before the summer heat bears…read moredown on us. Choose between a sightseeing cruise, live music brews cruise, sunset dinner cruise, or live music sunset cruises. The cruises run Wednesday thru Sunday in May. I took my mom for a mother/daughter adventure on a Wednesday afternoon sightseeing cruise. You'll park at Pleasant Harbor and hop a ride down the docks on a shuttle cart (bring some cash for tips). We arrived early to enjoy lunch and drinks at Dillon's before our 2pm cruise. Check in 30 minutes prior and then set off for 90 minutes on the water. Adults are $30, kids $15, toddlers free. On the boat, you can sit inside on the main level or up top and outside. Grab some snacks and a beverage from the bar to really luxuriate. The captain narrates the cruise and gives great information about the lake, the dam, and the wildlife. As for wildlife, we saw a few bird species and wild burros on shore. It was such a peaceful afternoon and a great time together. Follow @msbusyblonde on insta for more Fun

Wine-cruise Wednesday rocks!…read more The Desert Belle river cruise was wonderful fun, exceeding all our expectations. The musician was great, the staff was friendly and funny, and the scenery was lovely. We live in Arizona and are familiar with the flora and fauna of the Sonoran Desert, and it was such as pleasure to see bighorn sheep, herons, eagles, and more on a single sunset cruise. Great way to explore Saguaro Lake!

We always take our out of town guests on the Desert Belle Cruise boat. It's very informative and…read morerelaxing and Captain Dan, Dawn, and Ellen always do a wonderful job taking care of their guests! We love the gift shop as well!

let me start the chain of bad reviews....... we arrived at 11am when we confirmed with the company…read morewe would arrive. They said they though it was 12pm. okay.... we understand, mistakes happen. 12pm comes and then they say, "our battery died, we have to replace it." again. we understand. UNTIL- they didn't show for TWO hours. UNTIL they offered us a free ride home (BUT DIDN'T EVEN SHOW UP UNTIL WE CALLED THEM AND ARGUED WITH THEM TO GET OUR MONEY BACK) We called them several times and they ignores our calls. When they finally answered, they argued with us and had no customer service for correcting business with unhappy customers. They argued that we need to pay the full price, even though we weren't even on the water for the full time we scheduled. This company is sad and NOT good at customer service.

I wish I would have been able to put zero! They had us sitting for two hours since they got our…read moretime wrong. We were supposed to start our trip at 11am but did not get into the boat until 1pm. Then we returned at 4pm since that's where we were told to be back so that we can get our ride back home. When we got back we called our ride and they said they could not get us for another hour! This is ridiculous staying in the HOT sun for 3 hours out of our day that we had planned for our bride. We could not even fully enjoy our time since we were so stressed out about the entire situation! So sad that they disappointed our bride on what should have been the best weekend! We did have an amazing driver Cameron so thank you to hit for not making it a total shit show

good service and chill environment boat had some dings but had a great dat…read more Fillllllllllllllllllllllllll

Great customer service, easy to book, very helpful people. We have rented here often and are…read morealways very happy with the experience.

Very enjoyable. We had guests from Florida and they had done their research on all kinds of…read moreactivities in the area and chose Lake Pleasant as one of three choices so they really enjoyed it as well as we did and it was our third time on the lovely lake Pleasant tour thank you again Sandy

A relaxing, but somewhat dull 95 minute cruise through Lake Pleasant waters. The main highlight was…read moreseeing some wild burro's on the shore. The captain talked for a bit, but alot of what he said was drowned out from a poor PA system. Otherwise, you just see the mountains and kind of just relax as you go through the cruise. You can score a few discounts, but this will cost you about $20 per person. The system is great as you get picked up by shuttle in the parking lot and get dropped off right next to the boat practically. It was empty (7 people) on a recent Friday afternoon, but still worthy if you also include lunch at Dillon's.

My friend and I had such a great time on the Dolly Steamboat! Even though it's hot in the desert,…read morethere was a nice breeze out on the lake that made the ride incredibly comfortable while we were outside. The scenery was absolutely gorgeous, and the whole experience felt so peaceful. The crew was friendly, welcoming, and made the experience even more enjoyable. I loved it so much that I'm already planning to bring my mom and aunts when they visit in September. If you have binoculars, definitely bring them! You'll be able to spot the bighorn sheep along the cliffs better! After the cruise, I'd recommend grabbing lunch at the Tortilla Flat Saloon and taking a drive along the Apache Trail. Just know that part of the trail is unpaved with switchbacks and steep grades, so take your time and make sure you're comfortable driving those kinds of roads. It's a really unique experience with incredible views, and you'll eventually end up at the Roosevelt Dam. It was the perfect Arizona day and a wonderful way to experience the beauty, and history, of the desert.

A friend and I went on the Dinner Astronomy Cruise. There were only 40 of the 160 people boat…read moreholds, which means lots of room and more if a personal experience. We left promptly at 6:30 PM four our narrated tour and dinner. The weather and temps could not have been better. We toured the lake, saw fossils on the Canyon Walls I didn't know existed, saw Big horn sheep and beautiful scenery. The food was really good with smoke portions, Dr. Sky finished the evening with a discussion on the Blue Moon, Venus, Jupiter and the elusive Space Station. A very enjoyable trip snd memories. I highly recommend this for a family, romantic evening or just an evening out.

Just completed my ASA 103/104/114 four-day course with Captain Clint. Could not have asked for a…read morebetter experience!!! My wife joined me to enjoy the travels to Catalina for a vacation. So much personal hands on, practical training. Clint was personable and responsive to each of the crews' inquiries. We went over all the boat systems, rigging and handling nuances. My knowledge and confidence has me ready to bareboat charter and put my new skills to task. Oh, and yes, Clint can cook! Elk pesto tortellini for the meat eaters and a vegetarian version for those who don't. Thank you, Captain...

Let's start off by agreeing that learning to sail sounds- 1:…read moresuper fun 2: hard Go Sail Arizona, and Cpt Clint made learning super fun, and he did it in a way that made it understandable. In his first few minutes Saturday morning he warned us that he will talk ALOT. Yea- no lie, the man had a lot to say. What was awesome, was that everything he said worked together to teach you how to understand sailing. If you want to go to a class where it's all book oriented and set for a test- this is not the place for you. If you want to understand the principles of sailing- to really understand it, Clint is the guy. I took the test and aced it. I know you probably are thinking "Brendan, your super educated and smarter than Spock" and maybe that's true. But I think I aced the test because Clint taught me how to understand the principles of sailing. I have a few pieces of advice- 1- hit the head (bathroom) before you launch. 2- read the book, don't memorize it 3- leave your ego home. Remember, you don't know how to sail. Accept correction, don't justify or make excuses. Be like an 8 year old kid who is truly curious and willing to learn. 4- make sure you have water and snacks. 5- sunscreen and protection is good. 6- hide some bananas in your bag. If you make a mistake offer it to Clint. It's his favorite food. That's my opinion, and if you've read this far, your probably Clint or a super curious person. If your Clint- thanks again man, that was the best experience I've had in years. If your a super curious person- just pull the trigger, what do you have to lose?