***UPDATE***
Since I posted the review above, I have spoken with Luke (owner) and found out a few more things. While I still disagree as to whether or not my issue was a warranty issue, they did do a few things that I was not aware of that makes it a bit better. They sharpened my blades and cleaned it up. Had I known that, I would have been a little more willing to part with my money. That said, I still can't give it any higher than 3 stars because of the lack of customer service while I was there and the fact that I still think this was a warranty issue. Everybody has a bad day once in a while, so I'll chaulk this up to a bad day and I still recommend using them. But if you ever have a question, don't deal with the woman up front, ask for Luke or Jason. read more