The guy who runs this little shop, Victor, needs to learn how to treat customers. After years of being a loyal customer, I went in today and Victor laid into me. He was so hostile and aggressive toward me because he was in a hurry and apparently I did not do what he expected me to do. He accused me of cutting in line, when I was NOT (he just didnt bother to look). He angrily told me to get my stuff out of his way and out of his shop.
I am a 50 year old woman who got up this morning to have a nice day only to be accosted by this employee, again because he was in a hurry. While I waited outside for my "turn", I watched him tell another woman about my age to leave, she did leave.
In addition to the abuse I had to endure because of his rush, I believe that he short changed me in retaliation for my wrongdoings.
This company needs to take their employees back to basics and remember the customer is first, the customer is always right, and of course, look your customers in your eye and smile and say hello. Not hard for the rest the world, how come it is so hard for Victor? read more
