Axis repaired a broken control knob on our Bertazzoni range. Diagnostics was about 15 minutes and $90. We were told repair would be $330 and that included the diagnostics. However, they ended up charging $330 in addition to the $90 even though the repair was well under an hour. I had no problem with the technician who was on time and efficient and fixed the problem. I do however have a problem with the billing and the customer service in poor communication and not refunding the original money. I don't plan on using them again for this reason. read more

Extremely Unprofessional and Unreliable I would NOT recommend this company to anyone. Save yourself the frustration, time, and money and go somewhere else. I submitted my claim on August 22. They received the parts on September 2 and scheduled my service for September 18. September 18 came -- NO SHOW and NO CALL. They rescheduled me for September 22 -- again, NO SHOW and NO CALL. Then September 23 -- NO SHOW. Now today, September 24 -- ANOTHER NO SHOW. That is FOUR separate days I have waited around expecting someone to show up, with absolutely no respect for my time. I also asked to speak with a supervisor, and of course, I never received a call back. This company is extremely unprofessional, unreliable, and has terrible communication. People have jobs, responsibilities, and schedules. You cannot continuously schedule appointments, have customers arrange their day around you, and then simply not show up or even have the courtesy to call. At this point, I went with someone else because I was tired of waiting. You will lose more money and time waiting around for this company than you will by simply finding someone reliable from the beginning. After this experience, I can absolutely understand why they have so many poor reviews. I genuinely do not understand how a business can operate this way and expect to keep customers. Do yourself a favor and go with someone else. read more

I am extremely disappointed with my experience with Axis Appliance Repair. My dryer is covered under warranty, and a technician came to my home to inspect it. After the visit, I was given no clear explanation about what was wrong with the dryer, what needed to be repaired, or what the next step would be. I have tried calling the technician multiple times and have received no response. I have been left waiting with no communication and no resolution to my warranty repair. This is completely unacceptable customer service. When a company accepts a warranty service call, the customer should not have to repeatedly chase the technician just to find out what is happening with the repair. I am posting this publicly because my attempts to communicate directly have gone unanswered. I would be happy to update this review if Axis Appliance Repair contacts me promptly, explains the status of my repair, and resolves the warranty issue. Absolutely pathetic company from their manager, Irene and Jim to their technicians. Don't you ever attempt to call them because you will never get an answer or response and it will be a complete waste of your time and money. read more

Three service visits for two different issues with the same outcome; appliance still broken. 1. New microwave/hood combo received with damage but it wasn't noticed until a few weeks later when it came time to install. Contacted the manufacture, told them exactly what the issue what was damaged. Service tech came out, looked at the appliance, said "We need to order the part." and leaves. Well obviously. I told you what was damaged, why waste my time and bother coming out without the replacement part? Nearly a month goes by and no contact from Axis. We call Axis and get "It's out of our hands. We're waiting for the manufacture." So I call the Manufacture, bring them up to speed on the situation. The agent does a little digging, and finds no open order with Axis for the part we need. So the manufacture sends the part directly to our house and it arrives a week later. Axis returns to install the replacement part and only after completing the installation does the technician discover it's the wrong part. "Sorry, nothing we can do" says the technician and he leaves. I end up resolving the issue myself. 2. Fast forward 6 months and the ice maker stops working. I spend a week trying to solve it myself just to avoid dealing with Axis again. Alas, I'm unsuccessful so I call the manufacture and they route my service request to Axis. oh well, maybe i'll get a different technician. maybe last time was a fluke. I get a call from an AI service agent to schedule my appointment. The technician never shows up. I call Axis back and am told "whoops, that was a mistake." not even a simple apology for the mistake. Next appointment is another 3 days away. Technician comes out, turns the ice maker off then back on, stares at it for a minute, tells me he has to order a part and walks out the door. I told them during the service request that I had already done that and it didn't fix the issue. I'm about to go out of pocket rather than rely on the warranty just to ensure this actually gets repaired. read more

Don't waste your time! 3 attempts and icemaker still broken!!! I have replaced an Icemaker on my old refrig/freezer so I know it's not rocket science! My NEW fridge/freezer is under manufacturer's warranty so this is not Home insurance work or issue. Same service tech 3 times. 1st time, tech removed freezer door,looked at freezer instructions and pushed a lot of buttons on the fridge LCD screen (not a big computerized screen). I guess reprogramming. He said all fixed, but ice maker still not working. 2nd time, removed freezer door pushed even more buttons on LCD screen on Fridge. Tech ask for my wifi access. Gave him my wifi and he went on his phone for a good 20 minutes (I guess, researching how to fix it, and appeared to be texting someone for help, while researching a fix). After his phone research, he said he needed to replace entire ice maker assembly, and had to order the ice maker assembly. I thought Appliance guys had lots of parts in their van or would have foresight to have a part before the appointment. 3rd time, tech came out, technician was quick replaced ice maker and said all good. But still no ice! I am going with a New Service company because still not fixed. This is not mentioning the poor communication of coming out when not scheduled or coming out after their window period of a service call, ie wait all day and they show up late. I had two people calling within Axis Appliance and they weren't communicating with each other. Again, they magically said they were coming out when appointment was clearly rescheduled and they give attitude for short notice canceling on them eventhough, cancel appointment and rescheduled for a totally different date. This happened the many of my 3 appointments with them. Call them if you have a lot of time to waste and like frustration and some attitude put on you! Update, last time Axis Appliance attempted to fix my ice maker, no water and no ice in the ice tray for over 24 hours (supposedly you have to wait up to 24 hours for a new ice maker to work after a new install). Again, I have worked on ice makers before and freezers before but again machine is still under warranty so going through the process. But I just unplugged the fridge/freezer waited a few seconds and plugged back into power outlet, and ice maker now pumping water into ice maker tray and now working. Thanks Axis again for wasting my time and NOT fixing it right the first 3 times! read more

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Everything about my experience with them has been shitty and piss poor. They removed my initial at last minute from a Wednesday to a Friday. Once they told me what parts I needed, they said they would be ordered and arrive in 3-5 days which would be the following Friday at the latest. I called the next Tuesday and said continued to say 3-5 days. 3-5 days from when? From when you were supposed to or 3-5 days from a week later when I called to follow up. About 3 days later the part arrived and couldn't get an appointment for well over a week after that. Then the tech finally gets there almost 4 weeks after the initial claim was made. He pulls the dryer away from the wall to make the washer repair and pulls the entire hose out of the wall and we were unable to secure it back in place from the wall. Once we realized this we called to Have the tech return, to no avail. read more

Contracted with them through my home warranty company, their system must be AI but bottom line they cancelled and rescheduled on me about 3 times and then yesterday I took the day off of work for my appointment and they no called no showed. When I asked for an update or to speak to a manager I got no response. If you want to lose money and your patience go with them. Otherwise I would recommend a company that is much more reputable. read more

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STAY AWAY!! Insurance fraud. They are working with American Home Shield to deny coverage by saying that issues are not regular wear and tear, and then they suggest to repair them to double down on their income. This is a scam, do yourself a favor and STAY AWAY They blame customers for issues that happened internally to the dishwasher, there is absolutely no sense in this. read more

Axis Appliance Repair - Appliances & Repair Near Me - Oceanside, California

An Unimaginable and Unbelievable Experience! I rarely leave negative reviews, but my experience with First American Home Warranty (hereinafter "First American") and their contractor, Axis Appliance Repair (hereinafter "Axis"), has been extremely frustrating. Dealing with the companies was a time-consuming and disappointing ordeal that unfortunately did not resolve my issue. On April 6, 2026, I opened a service request for my washing machine. First American dispatched Axis to complete the repair. Despite having visited my home five separate times, Axis failed to repair the washing machine. For weeks, the machine was left partially disassembled and completely unusable. My experience with Axis technicians has been far from satisfactory. Consistently, the technicians arrived well after the latest scheduled time, which was quite inconvenient. On several occasions, they stayed in my home until midnight and later, leaving me exhausted and frustrated. During the last visit, and well after midnight, the technician assured me that the problem with my washer was resolved. However, before the technician left, I requested him to run a cycle on the washer to ensure everything was functioning correctly. Unfortunately, the washer began leaking, this time from a different area than the original problem. To make matters worse, the machine abruptly stopped working in the middle of the spin cycle. I recorded the incident, capturing the washer's malfunction as proof of the ongoing issues. Despite witnessing these problems firsthand, the technician concluded that the washer was repaired and proceeded to close the ticket. This dismissal of my concerns left me feeling unheard and dissatisfied with the service provided. After I contacted First American about the unresolved issue, they dispatched a new repair company. Unfortunately, because Axis claimed the problem was fixed, First American cancelled the new repair company's repair order twice. Despite my patience, cooperation, and payment of service fees, months of delays and unsuccessful repair attempts left me without a working washing machine. Due to my work schedule and the sheer inconvenience of the situation, I ultimately purchased a new washing machine outside the warranty company in July, more than four months after my initial service request. A home warranty is supposed to provide peace of mind when covered appliances break down. Instead, this experience was anything but reassuring. First American did not resolve the matter by either replacing the washing machine or ensuring it was properly repaired. I hope that sharing my experience will help others make informed decisions when considering a home warranty provider. read more

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Worst scam repair shop that you can get stuck with during a warranty service. All state stuck me with this scam operation. Worst customer service, worst communication service to get ahold of anyone. Each complaint I was told by their service that someone would call me shorty. I was never called once. If they lie enough people just give up I'm sure but I was stuck for my warranty and just wanted the job done. First they ordered the wrong part for my machine that they had the serial number and model. Everything you would need not to get that wrong. Then when they repaired the machine the technician left the dial on my washer improperly re-installed causing another problem. He just left his worksite garbage there too. Now it's been 5-6 times of the same "you will be contacted shortly" with no reply. Traded one problem with another. Save yourself from this company. read more

I tried everything to get my dishwasher working and finally called Axis to get it fixed. Dimitri came out and got everything up and running within like 20 minutes and we're good as new! They were available pretty quickly and were all squared away! read more

Liars and cheats! We have American First home warranty and they sent these guys out to repair our fridge. The fridge is rusted and actually has ice forming on the outside of the back of the fridge read more

They no showed me the first day, the second day they told me their AI scheduler changed my appointment without letting me know. No call, no text, no email. I call them asking what's the deal and they tell me how sorry they are that a repair man will be out at my house first thing tomorrow. I called work off and waited all day even called twice to make sure he was really coming. Each time they told me yes and that the repair man was just running late. He will be there at 7 it's Currently 8:30 and he never showed up. My appointment was for 6 worst company ever! read more

Never never call these people to repair an appliance. My refrigerator was only 2 1/2 months old when a part burnt out and the Frigidaire refrigerator was completely dead. This was on Aug 18th. It was not repaired until August 26th. They were chosen by Frigidaire corporate to do the repair. The communication between corporate and Axis was unacceptable. The only good thing was that the repair man did a good job. 8 days without a refrigerator was totally unacceptable expecially as I am 86 years old. Axis was told by Fed Ex when the part would arrive and then it took them 3 days to get a repair man here. read more

Very bad experience. Poor customer service, very unprofessional. I do not know why Frigidaire is contracting with these guys. Waited a long time for the part to arrive. Then finally when it came scheduled a visit today to install it. They called and cancelled his visit at the last minute saying a technician is unavailable. I took time off from work to be at home to ensure my fridge is repaired after almost 3 weeks of waiting to store my perishable food. This is not the way to treat customers. I complained to Frigidaire. They switched repair service to another company. read more

Hands down the worst customer service I've ever experienced. A technician came out on Monday, diagnosed the issue, and then... nothing. After multiple follow-ups, I found out the part wasn't even ordered until Friday night. Once it arrived, I had to wait another 5 days for an appointment. I clearly requested a 30-minute call ahead... multiple times, so I could ensure someone was home. That never happened. Instead, the technician showed up unannounced, called me after arriving, and left when I said I needed 15 minutes to get there (the exact reason I requested a call ahead). I had someone arrive at my house within 5 minutes, and he was already gone. After multiple calls, I was told he moved on to another job and might come back later. Completely unacceptable. Zero communication, no accountability, and a complete disregard for my time. I would not recommend this company to anyone. read more

Worst company ever! AHS sent me to this place and they missed the appointment twice! Terrible service.

They are the ones being used to fulfill my Home Depot appliance extended warranty and it makes me never want to get a third party extended warranty ever again. Bosch may be slow but at least they get the basics of scheduling down. read more

No I am not happy with the service. Im very disappointed. Your worker just tired to charge me $250 for "cleaning" my dryer. He was here for 5 min and determined that my dryer was dirty and thats why it wasn't drying properly. I told him that ive already cleaned it previously and that it shuts off mid cycle. But he suggested that I just add extra time when drying my clothes. I told him that its not correct as I want my dryer working properly again. I feel as they just go around collecting the insurance services fee by taking a picture to prove that they showed up and did their job. But 5min isn't enough time to troubleshoot the problem, worst service that ive ever experienced. read more

My home warranty company picked this place. I was given a number to text to set up service. So I did. Took 3 hours to text back nothing available for a week. You want me to wait a week to have you look at my dryer. No. Not happening. Then I google them and see these reviews. Looks like I dodged a bullet by them being "busy" read more

If you want you appliance serviced quickly, call someone else. Here we go again.... Scheduled the first appointment thru the warranty I purchased for my appliances through Home Depot. They called to cancel about a day later. Rescheduled the appointment for two weeks later.... And despite the fact that they promised to call if they had a cancellation they never did.... Until... they cancel for the second time the day before the 2nd appointment date... Now I'm being told the next appointment is over a week out. It's been over a month and my oven parts are sitting here waiting and the oven isn't working and I'm stuck with axis because they have the contract with the Home Depot. Poor customer service doesn't begin to describe axis appliance repair. read more

Oleg was awful and rude from the start. He was claiming that I said it was the dryer that wasn't working when it was the washer. He then claims is draining just fine and dismissed our concerns about it not cycling properly. He called me downstairs and just simply said it drains. I said that's it? Not looking into any other issues that were reported? I'm not paying for you to not do anything and just make a statement. He then claims he unplugged and plugged the appliance back in and "is working, now reset" and left. Tried to put in a load and won't work. Nobody is calling back after notifying them 2.5hours ago. Now I guess we just have do the laundry mat over the weekend. This place sucks for customer service!!!! read more

Terrible customer service. My home warranty company contracted with Axis to come out and repair my refrigerator. As it was I had to wait 6 days for the appointment, then appointment day window is 11-2. No one shows up, no phone call. I attempt to call them several times and am on hold for 45 minutes only to be hung up on twice. Finally get a call back and they say a technician will be out by 4 and to take all of the food out of my refrigerator. Call back at 5 only to be hung up on twice again before being told the technician left the area and they can't accommodate me until Monday. Do yourself a favor and use another company. read more

Axis appliance repair was outstanding. They were very informative and prompt. Their professionalism did not go unnoticed. read more

Dimitri is an amazing technician. He came out after 5 technician and electrician had been to our house to fix a power issue with our stove. Within 10 minutes he had diagnosed the issue that so many had ignored. Fixed in 10 more minutes. Now we are up and running and so happy! Way to go Dimitri, you saved the day! read more

this is a company has no communication!! all ai, don't all back, one time they finally did made appointment but keep changing times!! so I called and this Ai Im sure I said I wanted to cancel they said they will call to reschedule!! well they showed un anyway wasn't there my daughter was scared everyone pounding on door, animals got out still can't find 1!! it has horrible reviews and i tried to get another company and they wouldn't!!FAHW Use to be great not anymore beware if you want to talk to a real person, won't happen!!! read more

My dryer would not turn on so I contacted my extended warranty company to initiate a repair claim. Within an hour the appliance repair company (Axis Appliance Repair) texted me about the repair claim. I contacted Axis Appliance Repair and an appointment was scheduled. The technician arrived and diagnosed the failed component and a replacement part was special ordered. When the part arrived I was contacted and an appointment was set up. Part replacement was performed quickly and dryer operation was restored. The repair technician Alex was extremely polite and left the dryer area spotless. I highly recommend Axis Appliance Repair without any reservation. The service process from start to finish was perfect!! read more

Like many people who've left reviews, we were referred to Axis Appliance Repair by Frigidaire. The communication from Axis has been nothing short of atrocious. Their technician missed the 3-hour appointment window and did not bother to notify us of the delay. When we called the Axis office, the receptionist apologized said she could not provide any additional information but would try contacting him and then follow-up with me. That follow-up did not occur; I had to follow-up myself. The owner, Alexey, has left many replies to the Yelp reviews on this page with a comment to the effect of "sorry this happened, we'll look into it and make sure it doesn't happen again." Based on my experience, they've instituted no changes. This experience has been so poor it has actually soured me on Frigidaire appliances. If you value your time and can select your own appliance repair company, I recommend avoiding Axis. read more

I usually don't post reviews, but this was such a horrible experience. I eco previous posts. I was unfortunately referred to Axis Appliance Repair by Electrolux. Axis is very difficult to deal with. Unfriendly staff and technician. They are all unhappy. They canceled my appointment several times. On the day they finally fixed my washer machine (after 2 weeks), my appointment window was from 12-3pm, but they showed up at 6:00pm. I left work early to be home, but no show. I called them several times that afternoon and the receptionist told me that the technician was actually arriving by 4:00 (without ever apologizing.) Well, he arrived at 6:00pm. The problem with my machine was just the rubber belt. It literally took the unfriendly technician 5 minutes to change it, but it took Axis 15 days to do it. They make you pay in advance for the service and part so you become a "hostage." This company really sour me on Electrolux/Frigidaire appliances. My washer is the only Electrolux appliance I have and I am not getting another appliance from them. Definitely never using Axis Repair ever again. If you can select your own repair company, you should definitely avoid AXIS APPLIANCE REPAIR. read more

Unfortunately, the home warranty I USED TO HAVE relies on these folks to do the job. Not sure the level of scrutiny that goes into selecting them but beware, do your homework and make sure you know them ahead of time. And also, it helps to know a little of what your appliance is going thru to isolate the issue you are having. This company was sent to my home, and the gentleman that came in, he was there for only 9 minutes (I have it on video) and left. We asked for his name and a business card and gave us nothing. He could barely communicate with us...he just said, "my supervisor will call" and that's it...he left. One email later, I get a detailed report that said, "no mechanical damage to the washer, no repairs needed". And I say DETAILED cause it was 3 pages explaining all that was done, when he did nothing. And on top of that, he blamed the dryer as the source of our issue. We told him, we had already isolated the issue and is coming from the washer. But we were ignored. The solution to our clothes being damaged was a loose baffle. All they needed to do is replace it, $65 part. But no, Mr. Technician came in, spent 9 minutes touching and using his fancy flashlight to look at the washer and blame the dryer for the damaged clothing. Way to go Axis...you rock (bottom). By the way...in part because of you, I canceled my home warranty. Just wasted my time and money. read more

Axis Appliance Repair - Appliances & Repair Near Me - Oceanside, California

I had a fantastic experience with VG Appliance Repair. Their response to my initial inquiry was incredibly professional, and I was even offered a same-day appointment, which is rare in this industry. I knew something was wrong with my washer, but another repair service spent less than five minutes looking at it before telling me nothing was wrong. Vlad, however, took the time to actually investigate. He quickly identified the real issue and repaired it in the most cost-effective way possible.. I will absolutely be using VG Appliance Repair for any future needs!" read more

If I could give this company zero stars, I would. Unfortunately, my home warranty assigned them to my claim, and what followed was one of the most frustrating and costly experiences I've ever had. They came to my home FIVE separate times and still failed to properly diagnose the issue. Each visit resulted in a different guess, none of which fixed the problem. Because of their repeated misdiagnoses and incompetence, I ended up paying out-of-pocket to correct their mistakes. A warranty claim that should have saved me money ended up costing me more because of them. Not only were they unable to fix the issue, but they also damaged my property in the process. Items in my home were mishandled and left in worse condition than before they arrived. There was no accountability and no care shown for my home. Communication was another major problem. The technicians did not speak English, which made explaining the problem extremely difficult. They relied on YouTube videos during appointments and used Google Translate to try to communicate. Watching someone search for tutorials on their phone in your home while you're paying for professional service is beyond concerning. This company should not be sent out for warranty work. They lack professionalism, competence, and basic customer care. Do yourself a favor and request a different contractor immediately if your warranty company assigns them. Stay far away. read more

Dmitry K was excellent. He and his coworker always came on time, were able to give accurate timelines for the repair to be completed and were polite and professional. I highly recommend them. read more

My elderly parents' less than 1 year old refrigerator broke 3 weeks ago. It is still under factory warranty and Axis was scheduled for the repair. The repair has been re-scheduled 3 times, the first due to the part not being available and the rest because there were no technicians available. They didn't even call to schedule, my dad has had to call when no one showed up at the appointed time range. When he asked to speak to the manager, no one answers the phone number he is given. We are still waiting for service. read more

Evidently, these guys are an approved warranty repair company for Frigidaire appliances and I've had them as the repair people for (2) practically new refrigerators of the same model with the same problem bought last Sept. Scheduling with them has been a nightmare and unprofessional. They have had to schedule/reschedule (4) times to repairs these items and right now, one of the refrigerator as is still not working. They stood me up today, claiming I didn't answer the phone when they called 20 mins before the appt., SO THEY JUST DIDNT SHOW UP. When I had to call to insist they hold up their end of the appt, the person said there were no techs in the area and they couldn't anyone have anyone come by today. When I explained how unprofessional that was, THE SCHEDULER HUNG UP ON ME. That's what you can expect. Buyer beware. As a property manager with tenants and who don't have an operational refrigerator, this not only looks bad for Fridgidaire, but also bad for me in the eyes of our tenants. Axis Appliance Repair is just compounding the problem. Unprofessional, that's all I can say. read more

My initial appointment did not happen because the technician was stuck at a prior job. Communication on that could have been better. The rescheduled appointment was flawless. I got a call 25 minutes before the tech arrived, as promised. The tech, Mohammed, was efficient, professional and clearly explained the problem and the solution and was able to make the repair during the appointment. He was tidy and even vacuumed up afterwards. Downside is i had to call a few times and was on hold for a long time. I'll use their website next time. read more

The guy they sent was incredibly rude. Barely said a word to us. Was swearing at us and telling us we needed to clear our "sh*t" out of the freezer, and said he was "wasting his time." He seemed pissed off at the world and angry to be there. One of the worst customer service experiences ever. They also were late for two of our appointment windows. The first time they never showed up, and the second they were 30 minutes past the 3 hour window and we were late for our dinner plans. read more

Dmitry K fix my refrigerator. He replaced the water valve and the ice. And also he removed the ice from the freezer..

terrible service to review a home warranty claim. Man was rude and because the appliance wouldn't turn on he claimed he "was no electrician" and left without see what was broken. read more

Our dishwasher was repaired by service tech Dmitry K. He was on time, friendly and quick. I would definitely use again.