I hesitated writing this, knowing that this is a small business and reviews are detrimental to its livelihood, but if it were to happen to someone else's dog I would want to know. Two weeks ago, on February 11th we took our dog to be groomed. He's a long haired Newfoundland who has been groomed twice before by AP. Upon our arrival our groomer had mentioned that any large knots would have to be cut out or shaved which was fine by us. He was there for several hours and when I went inside to pick him up I was given a note by the cashier. Apparently AP has two different types of notes (this is important) incident notes and awareness notes. We were given a note with a mark next to "bringing it to your attention" stating that our dog had marks on his neck. I asked the receptionist what this meant and she said that the groomer just wanted us to know. I was impressed that they cared enough to notate it and remarked that it was probably caused by our dogs roughhousing. The groomer brought out our dog and he had shave marks on his neck and various other spots from the knots, which was fine. Our groomer then asked the receptionist if she passed along the message about his neck, which the receptionist stated she had. We get home and later that evening our dog is lethargic and not himself, weird but not totally unusual after being at the groomers all day. I got a call the following morning from someone at AP checking on our dog. I found this really odd as this was just some minor marks from roughhousing but again, was very impressed at how much they seemed to care. My husband disagreed and told me that the marks they "noticed" were probably done by them. Later that evening, my husband is sitting on the ground with our dog and realizes that his neck is cut. Not a scratch from roughhousing as we were lead to believe, but a deep cut in one of the shaved spots that had clearly been a result from clippers. I was horrified. I realized that the notice that we had been given was totally false. A blatant lie. I called and left a message, furious that we were duped. I got a call back from the manager of AP Medina, telling me that she was there the entire time and that clippers weren't used. I told her that this was obviously a lie as he was shaved down to the skin on many areas of his body. She then told me that it was a hotspot. Heated conversation ensued and I ended up sending her a photo of his neck and she immediately called us back asking us to call so she can resolve it. Great, I thought. My husband called her and she conceded that it most likely WAS a result of clippers. She told us to save any vet bills and call her the following Monday and she can take care of that and refund us for our grooming. The weekend came and went, we didn't end up needing to take him to the vet. We took care of his wound at home but still called on Monday to let her know that we still wanted to be refunded for our grooming. I spoke to her and she told me that she spoke to the owners and a refund wasn't possible but they would give us money for the gauze, bandages, etc. I was totally furious. Not only were we misled and lied to, but AP wouldn't even do the bare minimum of refunding our grooming. My husband ended up calling the manager and demanding a refund which we did end up getting after two phone calls. Long story short, don't go here. Human errors are inevitable but lying and deceit is not something I will condone. read more