Zoe is an absolute credit to your team. I had a situation on Sunday evening when the office was closed and stupidly locked my phone in the car. Zoe had to deal with my frantic calls this morning and has gone above and beyond to get it all sorted, even though she's been rushed off of her feet on her own. I'm very grateful that such a lovely genuine person has been dealing with me as I'm not sure many people would care quite as much.
Collection of the car was easy, everything was explained well and Zoe was friendly and professional despite having to deal with a rude customer raising his voice at her before seeing us. We added an additional driver on the day, which was again quick and easy. There was also a massive queue behind us, with just one person dealing with them all! I really hope you manage to keep hold of her Avis, as there are not many people working in Customer Services that are the same calibre anymore. read more