Excellent car rental facility, with a friendly staff and clean cars. The rental office is…read moreconveniently located minutes away from the airport. Outside of the airport terminal building, in the rental pick-up area, there is a sign that includes the Enterprise telephone number to request a shuttle pick up. Our driver arrived in less than 10 minutes. Of course, the shuttle is free. Both check-in and check-out are fast and painless. Our vehicle was ready as soon as we entered the facility. We were in and out in roughly 3 minutes. Outstanding! Just as important, we were charged exactly what was quoted, unlike Hertz (in Calgary), which charged close to $100 more than quoted.

The only downside is that they only have shuttle pick-up at the airport. If you arrive at the ferry…read moreterminal, you need to take a taxi.

On a recent visit to Victoria for my nieces wedding I was stuck without a rental car. I was so…read moreworried but I called Terry and he was my hero. Not only did he find me a car, with no notice, but he also came and picked me up at the airport and took me to his office. He was so kind, helpful and understanding. I will now ONLY rent from Terry when I am in Victoria...excellent customer service and Terry is such a great guy! Thanks Terry! Kelly Paladino

After getting stuck in traffic in Vancouver and taking the ferry to Victoria last minute, we landed…read morewith a cancelled car reservation on a Friday afternoon. The airport had none available but luckily the guy behind one of the desks called this place. Terry the owner was most accommodating even though he had a dry sense of humor. He not only picked us up from the airport, but upgraded us to a Jeep at no extra cost. It was perfect for our mountain drive. Despite not having new vehicles, this was more than sufficient and best value for peak season. On our way back, he was very kind enough to drop us off at the ferry. I'd definitely recommend him :) support small businesses.

I recently had to rent a car, as mine broke down, so I went to National at the Victoria Airport…read moreB.C. and dealt with John. He was amazing, thorough, kind and helped me with my choices. I ended up with a vehicle that I felt comfortable driving and the rates were good for the week I had it. I would DEFINITELY rent another car from them again if I needed to and deal with John. Thank you again for helping me on short notice and providing excellent service. Lynn Vantreight

Quick and easy to find the indoor counter. Transaction at counter also relatively easy and quick…read more Finding the car or getting help in the lot was not easy as there were multiple car rental companies sharing the lots and, while Budget had a small hut/office, there did not appear to be National employees. Perhaps I'm used to the larger cities and this is common in smaller locations. When I returned the car, I expected to check in with a lot person, but instead had to walk back into the terminal office at arrivals (far side of airport from the lot), then go back to the other side of airport for departure. Just plan for the extra time.

We booked through Orbitz and had success, clean car with full gas tank and free upgrade since they…read moredidn't have the car we requested. Easy check in and out process.

HERTZ IS THE WORST CAR RENTAL COMPANY. RUN AWAY! We were…read morescammed at Victoria International Airport. When we realized we were scammed and called Hertz, we found if you have a problem they put you on an indefinite hold. Or, they direct you to A PHONE NUMBER FOR THE BILLING DEPARTMENT THAT DOESN'T EXIST! A month later still no refund and no way to talk to anyone that can make a decision. Hertz is no longer a reputable company to do business with and it looks like I was conned out of $500!

A family run business with basic, yet very practical campervans. The van we had was very clean and…read morecomfortable. It had everything we needed to camp (including dished, cups, cutlery, etc.). I was very happy with the level of service we received from Jessica and her husband. We had an issue with my credit card that could have been a major problem with a big corporate run rental agency, but they were able to work with me to resolve the issue. We were also given a crash course on the local public transportation helping us navigate to our hotel in Victoria when we dropped off our van. Overall we were very satisfied and highly recommend them.

From the owner: When it comes to Camper Van Rentals, RV Rental and more, no one compares to Cool Camper Rentals…read more With years of combined experience, Cool Camper Rentals has worked hard to build the trust of our clients in Sidney and surrounding areas. Visit our website to learn more or better yet, call us today!

I booked with airmiles, was initially quoted 450 miles plus $20 fees and taxes. When I arrived, I…read morewas quoted $83 because of the underage driver fee. This was to be expected and I was happy to pay. After dropping the vehicle off 2 days later I was charged $180, over double what I was quoted. I spent close to 3 hours on the phone having this charge refunded but once I got in contact with the right people they were very accommodating. If this happens to you make sure you call the actual branch and not the budget customer service line.

Alarm - Stay away from Budget Car Rental in Victoria BC. This company doesn't honor their online…read morereservation at all. Charges more than double of their own quote. I booked a car from Victoria Budget Car Rental's own website, for my wife to pick up in Victoria airport on Dec 4, 2015. Budget formally quotes CAN$214.61 for 1 week, with all the details and a confirmation # 21609197CA1. When my wife arrived on time and went to pick up the booked car, Budget changes her more than $400. She tried to argue by showing them the printed reservation. Well, that is useless and the Budget employees don't care their company's own quotes. What a bunch of con artists!

Chauvinist! I rented a car from them two days ago. They tried these bullying tactics very…read morechauvinistic on me right away. pretending not to have a record of the scrapes on the car. I was assertive told them I valeted the car at my hotel, did not even drive it, totally true. They walked it back saying they just found the sheet we filled out when I rented it. They charged me for three days as we dropped it at 3 and I had picked it up at 11. Brutal service not friendly to women at all!! I'd skip them!

John at national car rental at the Victoria airport was so pleasant to deal with. He met us with a…read moresmile and was very helpful. He made sure we understood what we were signing. There was NO pressure to take out the additional insurance. After I inspected the car and found some additional marks, he came back out to the parking lot and reviewed them with my husband and me. He continued to be so easy to deal with and we left with smiles on our faces. The automobile was very clean with no fragrance or smoke smell. We really appreciated having the manual in he glove box as we have rented from other dealers and there wasn't a manual.