I needed a one-way rental to drive from Obispo to Los Angeles. Avis was the cheapest (including insurance) and the service was very kind. When I arrived for the pick up, the lady at front desk already had my reservation in hands, and even though it took longer than I expected (because the printer was acting weird) I had no issues with my reservation. Got a compact Nissan for $36/day + the one-way fee. Have no complaints about my experience here. read more

Customer service has gone way down. They used to be courteous, helpful, and reliable...now, they never have the car or similar to what I ordered; there is no loyalty discount ( I'm talking over 10 years as a customer), there's always now a hassle with my cards ( same cards for years on end) and no attempt on Avis part to deliver what I ordered read more

I have been renting cars here for years. Always have excellent service and very nice, newer vehicles. The car is ready when I arrive and the drop off after hours is very convenient. read more

I had a terrible experience at this Avis- avoid it at all costs! We got there at 3 pm (business hours are until 5 pm) and it was closed. Already off to a bad start. There was a note on the door to call customer service, no other details. I called customer service, a rep answered, & then I was on hold for more than 30 minutes and the person never came back on the line. All the while, we're just sitting in the lobby trying to do anything, like cancel our reservation or get another rental. Finally, 45 minutes after we get there, the lady strolls in and barely says a word, asking for my last name. After pressing her about why there was a wait, we went back and forth for 20 minutes where she tells me she didn't have a car available for us, then when one was returned, she left DURING business hours to go have it cleaned and washed. My issue with this: Susie the rep chose not to leave us a voicemail so we had no idea what was going for the almost hour we were waiting in the hotel lobby. The note also left no phone# to contact other than customer service, which was useless. Susie implied that the situation was our fault because she called and no one answered, which I absolutely did not appreciate, and barely apologized for the mess, nor did she offer any kind of discount or reparation for the massive inconvenience. If we hadn't wasted so much time there & weren't exhausted after traveling, I would have gone any place else and not wasted my money here. To say I'm disappointed is a massive understatement- bad experience and bad customer service! read more

would just like to say this company has gave me the absolute worst customer service experience of my life. 8 hrs of back an fourth calling between customer service an roadside assistance. not only do they seem to not care for their customers. they also will gave me wrong information which has led to the length of this whole ordeal. still on hold for 2 hrs now which they have closed now so I'm pretty sure they just closed an left me on hold. if you have another option of a car rental place I would go with them. there is no doubt that they are doing this to keep adding charges which so close to Christmas is really effecting my life but like I said they do not care about there customers in my opinion. read more

I've been renting cars from this location for over ten years. Susie has always been very helpful and gracious. Never had any problems. Also very flexible and accommodating... read more

Avis got us a car late in the day for an excellent rate when we had a breakdown during our trip. Top marks for this office!

Reserved a car in Germany, for $228.00 on my MC. Picked up the car, we were made aware of a scratch at the front bumper,and it was marked on the sheet. Ended up not driving it, sat in the hotel parking lot. Returned the car, was charged gas as it was not completely full. Got a bill posted to my account for $285.00 AND they did NOT remove the reservation amount. So the total they charged was $513.00! I am in a dispute with the charges. NEVER will I recommend renting from these crooks! read more

Rental for 5 days. Was told to use "fastpass" box if going over any toll bridges/roads, so I did. Was not informed of any other fees. I had ONE $7 toll the entire time. Then, a week later, I received my charge from Avis etolls: for $24!!! I called customer service, was transferred and disconnected. Called again, was transferred and told that I should have read the "fine print" on the little throwaway folder they put the contract into. It "clearly states", she said, that if the fastpass box is used at all, I would be charged $3.95 PER DAY additional. (Of course, it's called a "convenience fee." How convenient for Avis. I rent cars regularly for business, and will now take that business elsewhere. read more

Have been using Avis for two years now as my go to car rental. They always have the lowest price, availability, and great customer service. This last time renting a car, Suzy helped me above and beyond. We spoke multiple times throughout the day trying to get the right vehicle for my trip. Called the rental office and was sent to the customer service number line, she saw that I had called and called me back (this happens at least three times). After renting the car from the San Luis Obispo airport, she helped me with my bill. I would like to recognize her for an outstanding job. read more

I rent a car approximately ten times a year, and the Embassy Suites Avis has earned my loyalty. Susie is the best car rental agent I've ever encountered; her friendliness contrasts with that of many other agents (Budget, I'm thinking of you!) who pressure people into buying all the add-ons. Everything goes easy breezy. read more

Exwife, years of court, credit shot ... After another company wouldn't rent me a car and their booking agent suggested heading over to Avis - success! Their agent was totally professional and had me in a car at a competitive rate within 15 minutes w/o the intimidation of credit checks, etc. And hey, I paid the bill. Thank you AVIS SLO! read more

I have an electric car with a 75 mile range so I rent from Avis about twice a month for work. The cars always come with a full tank and often I am able to request a specific vehicle and always able to request an all wheel drive for trips to the mountains and snow. The only thing I would suggest Avis do is expand their hours for this location. They close at 5 on weekdays and 2 on weekends. read more

I went to return my car at 10:30 pm (they were supposed to close at midnight) and no one was there. they're supposed to have an after-hours key drop, I looked everywhere, and it was no where to be found. So I dropped off my car and had to leave the keys in a flower bed outside. And the car I rented was a brand new luxury sedan that had 17 miles on it when I rented it! Not sure if the employees took off early or what, but it would have been nice for them to let me know. read more

We had car problems the first day of our road trip on Memorial Day weekend and had to leave our car at the dealership. We needed a rental on short notice and reasonable! We spoke to Susie at the Embassy Suites office in San Luis Obispo and she got us set up with a car in no time. She was friendly, fast and efficient. No complaints and would definitely recommend if you're in the area and need a rental! read more

Had a great experience here renting a van for business. My employee did not refuel the vehicle before returning and the woman at the front desk called to inform me the following day. When asked if I could pick it up quickly and get gas, she told me the van was currently being used. I conceded to paying near ten dollars a gallon (over $120) but then she called an hour later and told me that they filled it up and only charged me pump price ($30). There was great communication during the whole rental and taking care of me like that is what will bring me back. read more

Defective cars, 0 stars! I rented a car October 19 - 31 in San Luis Obispo, CA. While I was driving about 30 miles to my hotel late at night, the tire pressure warning light came on. I had business meetings for the next couple of days and wasn't able to deal with this defective car except to air up the tires. Only one tire was low, and I aired it up a total of 3 times before I had time to swap the car during their business hours. I needed roadside assistance because I was afraid to drive the 30 miles back to the airport on a bad tire. I explicitly asked Avis if I would be charged for the assistance and the agent said "no charge". If the agent had told me there would be a charge, I would have used the other roadside assistance plan that I have. On October 31 when I was going to return it, the second car refused to start -- also defective. Again, I called for roadside assistance, again I asked if this would be charged to me, again the agent said "no". Roadside assistance took so long to get to me the second time that I missed my 12:30 p.m. flight, the last departure of the day. I called Avis again, and explained that now I would have to get a hotel for the night and Avis should pay for the hotel as it was because of their defective vehicle. Avis refused to cover the hotel but did extend my rental agreement. The supervisor offered to give me 2 nights free on this rental and exchange the defective car a 2nd time -- to my third car in less than 2 weeks. When I turned in the car on November 1, the Avis counter wasn't open yet, so I could not get a receipt. I called the location and Avis' main number trying to get the receipt on November 1 Nov, 2 , 4 , and 7 . Several times they said they emailed it to my address on file, that I should wait at least 4 hours to get it. I never received it. Finally I requested and got the reciept at an alternate email address -- it shows no evidence of the promised 2 free days. Now, 3 whole weeks after the first, tire-related, roadside assistance incident, I received a letter saying that I owe Avis $160 ($135 for the towing cost, + $25 for administrative cost) plus the cost to repair the damaged tire. The tire was already damaged when I picked up the car -- I could not have damaged it! An Avis agent told me there would be no charge! Again I called customer service. There was a record of the first roadside call, but mixed in with it were the notes from the second roadside call that I requested hotel reimbursement but Avis refused. Now I'm out: $200 for the airline change fee $151.61 for the 1 night in the hotel $30 for dinner (if Avis hadn't caused me to miss my flight, I would have eaten at home) $160 for the first roadside assist call ??? for the tire repair $160 for the second roadside assist call (I assume, as it hasn't been 3 weeks yet for their letter to reach me) The total before the tire repair already exceeds the cost of the rental! Avis, this is no way to treat a customer, much less a customer who's business you want to retain! read more

Had road problem 4:00 pm, dropped off car at dealership 5:00 pm, called AVIS at San Luis Obispo Airport and the gentleman on the phone was able to get me a Black Cadillac ready for pick up, took UBER to airport and my car was waiting......SUPER CLEAN with only 7600 miles on it! I wish I would of got your name......THANKS!! read more

I rent cars from this Avis around 35 times per year, as does my employee, and have been doing so for 3-4 years. We've received nothing but 5-star service and accomodation from Sam and Susie. Never a hiccup and they're very flexible. I look forward to getting many more cars from them in the coming years! read more

Avis at San luis charged me $300 on my credit card after I prepaid through kemwell. They keep saying they will get back to me but they don't. Kemwell says it may take weeks for Avis to respond but who will pay interest on the credit card? read more

I was totally impressed with the customer service at this Avis location. I mistakenly reserved my Avis rental car at the Madonna Road location, instead of at the airport in San Luis Obispo, which was where I really needed to get the car from. I really regret that I can't remember any of the staff members' names, but the representative at the airport was on the phone right away with the representative at the Madonna Road location, and he came over and picked me up, as well as two other customers who had made the same mistake that I did. He picked us up and took us to the right location free of charge, and told us that there would be no issues taking the cars back to the airport when we were done with our reservation for a VERY small fee (it was actually a nominal fee, considering the customers were the ones that had screwed up the reservations). The manager from the Madonna Road location was so nice, he actually made it sound like we were doing him a favor by getting him out of the office for a few minutes. Everyone was so polite and helpful and quick to resolve problems. I would totally do business with Avis again, especially at this location. read more