I agree with the other reviewer... I too would give zero stars if I could…read more Dream up your worst-case scenario rental car experience, and that is what you will get here. For starters the place was so poorly marked in terms of signage that I had to stop and pull out my gps when I knew it was within yards of where I was. Then the first thing that greets you is a sign saying customers cannot leave their vehicles in their parking lot (which has plenty of space). Then you walk in to this 2-room podunk sketch place that is stuck on the side of Hartman car sales. The only person working there was on the phone so I stood in their breezeway of a waiting area until he was done. I then gave him my name, he typed it in the computer, and then tells me that he only has a full-size vehicle available and it will be an extra $12/day. I tell him that I believe I should not have to pay extra, but instead my reservation should be honored. He says, "You only made the reservation an hour ago. You have to give me time to get the car." I told him that I don't see how that's my problem, or why I should be penalized with an extra fee for his company's lack of forethought in taking reservations for cars they don't have available. He was completely unaffected, totally lacked empathy, and did not seem concerned at all with providing a good customer experience. Frankly I don't understand how this place is still in business...I suppose it's from ripping off desperate people who fell for their bait and switch. STAY AWAY!!!

I saw our perfect car, sitting on the lot when I arrived at 11 for our 11:30 pick up. I paid for…read morethis vehicle 4 weeks ago. Walked to the office door to see a sign that said they're closed, me clutching my reservation and my reminder to come Saturday 12th at 11:30. Called customer service and was treated rudely and basically told we're out of luck. Asked to speak to a supervisor, who was even ruder and said basically the same. After 30 minutes o back and forth, she said we could go to the airport location, over an hour away. They were open an had vehicles comparable to what we reserved, but she couldn't transfer the reservation, we'd have to pay again and wait 7-10 days for a refund. She told me it was my fault.... Excuse me? We had a reservation for 4 weeks, a confirmation and a reminder, no one called me or emailed me to say they would now be closed on our confirmed pick up date. She then put me on hold for over 55 minutes, during which time we started on our way to the airport location. She came back and said she was talking to the head of billing and they'd fix the charge and we wouldn't be charged the cancellation fee because it wasn't our fault (absolutely right, it was theirs!) and she had confirmed the airport location had a vehicle and did we want it, I told her we were on the way. She asked me to hold again while she wrapped things up. I was on hold for another 30 minutes, then she picked up and....disconnected the call. We arrived at the airport an hour away and went to the vacant Hertz counter. There was a note to call a Google voice number and the attendant would be right there. When she answered the phone she was rude, acted like we were bothering here and sighed that she'd be there in a minute. 10 minutes later, she arrived looking bothered and when I recounted the story said n one had called her and she had no vehicles. So thank you, Hertz for ruining the start of our getaway, for wasting my time, my fiance and child's time, for treating a 6 year loyal customer like trash and leaving my pocket emptier because I have to rent another car tomorrow and you're still holding my money hostage. Never again.

Don't rent at this location. Nobody works here but they will allow you to submit a reservation!…read moreThere is an Avis and Budget on-site, book with them instead!!! There are instructions at the Enterprise booth telling their customers to call their Harrisonburg location which is 20 mins away. I called and I had to ask for someone to come pick me up from the airport. After waiting for 45 minutes, calling twice and nobody answered the phone, I decided to cancel the reservation and book with Avis. Avis gave me a car in less than 5 minutes.

We set a reservation a few weeks back for a truck rental. It is now two days before we we're…read moresupposed to pick up our truck and we received a call from Budget telling us they didn't have our truck. There was no offer to help us in finding a new one in time, and the caller seemed disinterested in our situation they are leaving us in. We have to move cross country in two days and now do not have a truck and Budget doesn't seem to car one way or another.

Absolutely horrific! I arrived late and they were supposed to leave the keys at the security desk…read morefor me, and they did not. I had to hire an Uber to and from the airport, which they did not even reimburse me for. Helk, the manager never even called me back to apologize. Unprofessional, incompetent, and flat-out rude. Avoid them at all costs. It worth it to hire a car elsewhere.

My car battery died over the weekend and I had a huge presentation at work for which I needed to…read moreprepare on Monday morning. I called Drumheller's (they were the first to pop up in my search) and I asked to schedule a tow to a shop to put in a new battery. The lady on the phone informed me that one of her guys could come out first thing (7AM) and run a diagnostic check on the car to make sure it was just the battery. If it was, he could replace it right then and there! I called back in the morning at 6:15 and the guy was at our front door by 7AM. Sure enough, it was the battery! So he replaced it, ran my credit card, and I was only 30 minutes behind getting to work. Without Drumheller's I'm not sure how long it would have taken me to get everything taken care of this morning. I highly recommend them!!!

Fast service, good price for a tow. We called around before finding Drumheller's and other places…read moreeither didn't have tow trucks available at the moment or quoted U.S. a 2 hr wait for the tow truck. Drumhellers was there in 25 min. The driver was very nice and helpful. The tow cost $65.

If you are looking for fabulous customer service, look no further. ...this crew is amazing!…read more Due to a hitch issue, I needed to rent a truck on short notice to pick up a trailer purchase. Enterprise sent me to their truck rental division; after hours on a Sunday for a rental the next morning. These guys went above and beyond. I have nothing but gratitude and admiration for how they do business. We all have choices on where we choose to  spend our hard earned dollars....I am so happy that I chose this company. You will be too! Many thanks, guys. We appreciate you...you're the best!!

This location is EXTREMELY busy! But they always maintain Exceptional customer service! Good…read moreselection of vehicles, although you may not get exactly what you want, they sometimes substitute a different size. I travel regularly for business and always use this location. The farther in advance that you plan your trip, the better success you will have getting a vehicle. If you wait until the day that you need your rental, they are usually fully booked.

Great price, great vehicle, nice folks!read more

GREAT-GREAT-GREAT Our Insurance company sent us to the BIG…read moreRental company which put us in a vehicle and burnt thru our allociation then they offered us a cheap car when we had to pay. I called around and got America First rent a car which is located at paul obaugh's they gave me all kinds of options which if i had went there first i would not had to pay for anything because they took the time to explain the options and they too bill the insurance companies. i guess the BIG rental companies are just like the BIG banks. in the future my business will go with the local SMALL guy and Paul Obaugh can count on me first.

I've had issues with car repair places in the past. I've been going to Consumers Auto Warehouse…read morefor the last couple of years and have always left satisfied. On my most recent visit (yesterday) I was bringing my car in for a non working a/c., an oil change, and a noise which I was sure was going to result in new brakes. A pebble was found against the rotor and $25 later that problem was fixed. Sadly I know there are shops that would have replaced the brakes, charged me 100's of dollars and I wouldn't have been the wiser. It's nice to have somewhere to bring my car where I can trust the advice and recommendations I receive!

They are liars especially Lou and they are crooked. You can't believe anything they tell you. They…read morecan sell you a car with a 2month old rejection sticker and not fix a thing on the rejection sticker. They wouldn't work with us at all. Just asked them to help pay half on the bill they said no. If you want to be screwed over by all means go to them . But I will never deal with that lying bunch of crooks again.

Everything went so smoothly! Late night pickup and early…read moremorning drop off. Great communication and perfect documentation of condition. Very clean and well-kept vehicle.

Reliable. Communicative. Clean cars. Well maintained. Family business. Delivers to a variety of…read morelocations

URGENT: Fraud, 32 Unanswered Calls, and Financial Damages -- Staunton & Waynesboro VA…read more To Enterprise Corporate Leadership, I am putting this in writing because 32 phone calls over three days have produced zero results -- only empty promises and what I can only describe as coordinated deflection. I made confirmed reservations through the Enterprise app at your Staunton, VA and Waynesboro, VA locations. Both stores called to cancel, claiming no vehicles were available. Your own app confirmed these reservations. Your corporate line then created new reservations -- which the same stores rejected again. This loop repeated for three days while your representatives told me each time that the issue was being escalated to a regional manager. Both stores told me those regional managers were all simultaneously on vacation. Nobody called me back. Nobody resolved anything. What your corporate line is doing -- confirming reservations they know or should know cannot be fulfilled, and repeatedly creating new ones while stores reject them -- is deceptive at best. At worst it constitutes a deceptive business practice and I intend to report it as such. Because I trusted your confirmed reservation, I passed on a competitor who had vehicles available. That decision cost me. I am now paying nearly three times my original travel budget for a company function, a direct and documentable financial loss caused by your system's failure. I am now taking the following steps simultaneously: -- Filing a complaint with the Better Business Bureau -- Filing a complaint with the Virginia Attorney General's Consumer Protection Division -- Posting a detailed public account on Google, Yelp, Reddit r/mildlyinfuriating, and social media tagging -- Consulting with an attorney regarding small claims for documented financial damages I still need a vehicle. TODAY. If someone with actual authority contacts me within 24 hours and resolves this, I will note the resolution in every public posting I make. If not, those posts go live and the complaints get filed. I have every confirmation number, every call log, every date and time, and the names of every representative I spoke with. I am prepared to produce all of it.

Worst customer service on earth!!!…read more I went here to get a rental car through my insurance. upon arriving at the establishment I was informed that they only have two vehicles available which is a SUV and an open bed truck . they offered me the SUV when I looked at the dash I noticed the tire pressure was dangerously low and no fuel was in the vehicle . I had a problem with the tire pressure being so low. I pointed it out to the representative. He told me he's gonna take the car to the back to pump the tires. He took the car over there and I was waiting outside. Another customer pulled up older lady and the driver for the company left with her in that car . I was informed that I'm not gonna get a vehicle today because when the driver picked us up at the body shop he saw my husband with a beer, mind you this beer was not opened. We were cleaning out our car and the beer went into a bag along with all the other stuff we took out the car , we were told to come back the next day to get a car. I went ahead and I left then called the insurance company . my insurance company told me to call another branch ,when we called the other branch they said we can't get a car because we are blocked from ever getting a car with them . so I was blocked because I refused to take a vehicle with dangerously low tire pressure .