Most disgusting experience at this location! The lady took one look at me as she walked in from outside and immediately yelled out NO we won't be renting to you. Didn't look at reservation or anything. Then she's gets to her computer and starts to inform me that she has had vehicles stolen from her before on week long rentals and she will not allow that again. I explained to her to please calm down and talk to me in a decent manner since that's the respect I was giving her. She lowered her voice but that attitude remained. I told I booked through AARP and that the reservation was confirmed and I needed the vehicle as I was leaving later that day on my family vacation. She didn't care she kept saying she will not have another car stolen from her. Then she asked where I was going and proceeded to give me hope that maybe she will change her mind. Informed me that there will be an charge for extra miles and that I would need to get the top insurance package. I told her fine I can even pay for the extra miles now since she had some calculated after asking me where I was going what was I going to do there and a bunch of questions that frankly I don't think was any of her business.. I offered every form of id. Bank statements my business license and still was enough for her... DO NOT RENT FROM THIS LOCATION AND AARP SHAME ON YOU FOR PROMOTING A RACIST LOCATION! read more

Absolutely appalling customer service. The woman who owns this franchise is an absolute scam artist. She will slip in extra charges. How she is able to represent the Avis brand is beyond me. Avis obviously doesn't care, as this person has received numerous (all 1 star) reviews from past renters. Avis, wake up!!! This person is ruining your brand! read more

If I could give this place a NEGATIVE review I ABSOLUTELY WOULD. I was in complete and utter shock at how rude the woman running this place was. We made a reservation to pick up a rental car online to travel to Mount Rushmore just for a day from the Pierre area, When we got to Avis to pick up the vehicle the woman was nowhere to be found. She was out with a sign on the desk saying she would be back, even though we had a reservation for 12:30. When she arrived we told her about our reservation. She asked where we flew in from and we told her Sioux Falls and she immediately snapped and said well you know my cars can't go there. Which we didn't plan on having it just but one day. We asked her if she took cash/debit because it didn't say online. She got a attitude and said no, we should know that you can't rent a car without a credit card, but you can where we are from so we didn't know, anyways we got the credit card for her along with the information from the reservation, apparently they only take cash/debit when you're dropping off the vehicle. She asked us where we were traveling to and we told her, she asked for the total miles the trip would be, I pulled up my GPS and gave her the mileage, she then proceeded to call me a liar, saying she's lived here her whole life, telling me it would be more miles than that and I would have to pay extra for them , 40¢ per mile. So I said okay and I let that go and asked to continue on with the rental. She then gave me my total and it was NOTHING like the total I received when I made the reservation. The total I received online was $180. The total she gave me was nothing close to that. She then told me I would also have to pay for their insurance which, I was going to anyway, online it was an extra $14.00 per day, she wanted to charge $30 a day, even with me telling her I had a full coverage plan of my own. I told and showed her the total I was given online and she proceeded to tell me that she has nothing to do with reservations online and her prices were different. It confused me, because we made our reservation online, through the company for her branch of the franchise. She had our reservation slip. Needles to say we DID NOT rent a car from this place and I STRONGLY encourage no one else to. It was unbelievable how rude she was. read more