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    Avis Rent A Car

    1.9 (531 reviews)
    Open 6:00 am - 11:00 pm

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    Kelly S.

    Avis gave me a free upgrade from a Mazda mini SUV to a jeep Wrangler !! my car was also ready earlier than my scheduled appointment so I was able to leave early to continue my adventures. The line was short with only one family in front of me and went very quickly (less than 10 minutes). Drop off was also efficient and easy.

    Massive stains
    Kristin B.

    This car is disgusting, can't believe you rent vehicles like this. This was the SECOND car they gave us after waiting in line TWICE so wants about to waste another 45 min of our vacation to go complain so just came to yelp

    Waiting in the stall for over 40 minutes with other people to get my car ... nightmare!

    I ended up waiting more than two hours in the garage. There was no update, no information on whether my car would be available. When I got my car, another customer said that car was assigned to him. They gave away my car because I didn't it pick it up in two hours, because they didn't get it ready in two hours. Luckily, I got to the car first, abut the other guy had to go rebook another car! When I got to the gate, they said that the car was not registered to me, but I showed them the contract , so after a few more minutes of anxiety, they let me through. The car was also dirty because they didn't wash it completely.

    If you want to wait in a line of 40 people with only two people working at the Avis counter... this is the place to go!

    Avis Has A Lot of Vehicles
    Jamal C.

    This is my 1st business rental with Avis. It was a seamless experience. The customer service person was patient and helpful. She directed me where to go and the stall for the car. She even helped me got the scanner in the app so I can skip checkout line. They had plenty of cars available. My car was a Kia Forte. It was clean. Good on gas and reliable. Easy returned.

    Name on board, car in space, keys ready, easy
    Gerald L.

    Whoa! Some bad vibe reviews for this Avis branch! My experience was terrific! Maybe it's better cuz I was Avis preferred but first thing was I didn't need to stand in line at all. Reserve car in advance, saw my name on the rental board telling which parking space to go, and there was my Dodge Charger ready to go complete with keys. It was clean and all the stuff worked including car play. No wending lights on in the dash, unlike the Kona Avis experience. Upon return, just drove up, parked it, the guy checked us in and gave us directions to the airport tram. Easy peasy, fast and easy.

    Follow up email three days prior to pick-up date, with the same estimated total of $302.85.

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    7 months ago

    Preferred status makes it so easy to rent and pickup vehicle. The app is easy to use and paying in advance helps cost wise.

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    Ask the Community - Avis Rent A Car

    How do you get to the airport from this car rental return?

    You can walk which takes under ten minutes or take the tram.

    How does one reach a human?

    Call Avis Headquarters and speak with Customer Service

    View All 3 Questions

    Review Highlights - Avis Rent A Car

    Mahalo from my family to you!

    Mentioned in 6 reviews

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    Budget Rent a Car - We got a Nissan.

    Budget Rent a Car

    1.5(1.2k reviews)
    0.2 mi

    I almost never have good experiences with car rentals, but this was a very good textbook experience…read morewith Budget. Upon arrival at Kahului and retrieving our baggage, we rode the tram to the rental garage. There was no wait at the rental counter and the agent said my car was ready upstairs. I checked the Fastbreak board, grabbed my paperwork, loaded up and we hit the road! You know when you reserve your car, the picture shows a "similar" sized class of car to what you actually get? This is the first time ever that I got the exact car that was in the picture, down to the color! The Candy Red 2025 Mazda CX-90 is a nice vehicle with seating for 7, but I had to fold down the 3rd row, so that I could fit in all our luggage like a Tetris game. Upon our return, I just pulled up to the car return lane, the agent checked me in and I just took the tram back to the terminal. EZ PZ!

    I am a great fan of Budget. I get the fast break so I can avoid the lines at the counter. This time…read morewhen I went down to get my car, they did not have a display board to show where my car was. I had to wait in line and then they told me where my car was. The reason for fast break is to get your vehicle quicker. This wasn't really done at this location. I am also used to getting newer cars for my rental. This car was very old and beat up and not what I am used to for the budget rental car. The car was also dirty and had water stains on the mirrors. The car also didn't drive very well. I felt that the axle was loose or some kind of rod was loose. I feel that the Budget rental a car here could do a better job at cleaning the car and at their check-in process. I was a little disappointed in their service. However, their staff was very friendly and accommodating.

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    Sixt Rent A Car - SIXT

    Sixt Rent A Car

    2.8(241 reviews)
    0.0 mi

    On 02/09/2026, my wife and I each made a reservation for a rental car. It was a simple…read moremiscommunication about who was booking it. She prepaid and received confirmation for a Jeep for two days at $356.83. I made a separate reservation for a Jeep for two days at $344.33 and chose to pay at the counter, locking in the price and confirming the vehicle. The next day, Sixt cancelled her reservation and refunded her. That made me uneasy. Our entire weekend was built around having a car. Hotels. Reservations. Timing. On 02/12/2026, I called to make sure mine was solid. I was told clearly that my Jeep was confirmed for two days at $344.33. When we arrived to pick up the car, everything felt normal. Then the screen turned toward me before the charge was processed. $2,252.34. I honestly thought it was an error. It was not. Six times the price I had confirmed. Six times the price I had called to double check. I had traveled nearly an hour and spent almost $80 in Uber fees to get the rental office. I had planned our entire weekend around having a vehicle. The Sixt corporate team had quietly increased the cost of the reservation due to the holiday weekend and left the service counter to deal with me and my wife. The team at the counter was outstanding. They did not create the problem, but they had to manage it. The only way they could get us into a car in that moment was to process the rental at the full $2,252.34 and then submit a refund for the difference back down to the confirmed rate. That was the best option available to them. We were fortunate that we could temporarily absorb a $2,252.34 charge while waiting for a refund. Many families cannot. My wife and I have used Sixt for years. When we were younger and just starting to travel together, Sixt was our company. You helped us create some of our earliest travel memories. That is why this hit the way it did. Roelen, the sales agent helping us, is the reason we did not leave angry. Ikaika, the branch manager, is the reason it did not escalate further. Not every manager stands behind their team when something like this happens, and that mattered. They protected your brand in that moment. They protected our experience. They protected the island. They turned what could have been a devastating start to our visit to the island into a manageable inconvenience. As we were walking to the car, Roelen ran out to us with two water bottles for the long drive back. He did not have to do that. That is the level of care your teams are working tirelessly to deliver. That is the standard they are trying to uphold every single day. But when customers are blindsided by pricing like this, corporate decisions are undercutting the very people on the ground who are fighting to represent your brand well. Your frontline teams are doing everything they can to build trust, and policies like this are quietly tearing it down behind them. Policies like this will quietly cost you families. Some will walk away and never say a word. Some will pay it and never come back. This is not how loyalty survives.

    BEWARE **Title:…read moreLong-Time Customer - Extremely Disappointed and Frustrated** We have been renting from Sixt for years, which makes this experience even more upsetting. Unfortunately, after what happened in Maui, we will no longer be renting from them. We picked up the vehicle and did not notice any visible damage at the time. Later that night, while driving on the highway, we realized the car was pulling hard to the left and jerking unpredictably. At first, we didn't fully understand what was happening, but it quickly became clear the vehicle did not feel safe to drive. It was a very scary experience on Maui's highways. As soon as we recognized the issue, we contacted Sixt. They delivered a replacement vehicle, and we assumed the problem with the original car was properly documented. When we returned the replacement vehicle, we spoke directly with the manager about the original car and the handling issues. He told us it was "taken care of," so we believed everything was resolved. Now we are receiving emails accusing us of causing damage to the original vehicle and including threatening language about charges. This is extremely frustrating, especially after we reported the issue immediately and were assured by management that it was handled. There was no visible damage that would have alerted us at pickup. The issue only became clear once we were driving at highway speeds. We acted responsibly at every step. We recommend that anyone renting thoroughly document the vehicle and obtain written confirmation of any reported issues. Sadly, after years of loyalty, this experience has left us feeling very disappointed and unwilling to rent from Sixt again.

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    SIXT

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    Avis Rent A Car - carrental - Updated May 2026

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