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    Avis Rent A Car

    1.8 (135 reviews)

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    Andrea U.

    Easily we dropped off our rental & got on a shuttle to the terminal. It was a very quiet, easy morning here. Happily our 2025 Chevy was a pleasure.

    Avis rented two dirty cars to me, this was the second one after I rejected the first one.
    Christine A.

    Flew in late to LaGuardia. It took over 20 minutes for an Avis shuttle to show up. Then, once there at Avis, I had to wait in another line. When I finally got my car, no one went over the car with me like an inspection and I had to find it myself in the lot. It was so dirty, obviously it had not been serviced, I brought it back. I had to wait again, I was given another car and it too had not been serviced. I was too exhausted from traveling all day to try for a third a car. Using AVIS was a terrible experience for me.

    John R.

    Just horrible in line for a hour waiting to pick up my rental car... they have two people behind the counter and a line out the door... this is ridiculous

    Claudinette V.

    If I could give them a -5 stars I would. Avis rental at LaGuardia Airport is the WORST!! It's 1:22am and they literally have one person working the counter and the line is out the door! The one person working spends 40min per person. This guy has actually been at the counter for 43 minutes!!! WTF - Unbelievably ridiculous!! Update: it's 2:00am and I'm still in line. Now she assigned two totally different people the same car. So the lady on the right is back at the counter waiting on another car!!! I arrived here at 12:33am and I am still in line and it's now 2:31am.

    Eric S.

    Terrible experience at LaGuardia Airport. The line is out the door, and there are only two employees working. Meanwhile, there's a separate "Preferred" counter where an employee is just standing around doing absolutely nothing--not helping a single customer. People are frustrated and upset, and the situation is completely mismanaged. How can they be out of cars and still understaffed? Total chaos.

    If I could give zero stars I would. We arrived at 11:45 pm and when we arrived there was a line out the door. It took a hours for us to get a car. They only have two people working. I would hate to see how slow and packed this place is midday during peak travel times.

    Now 1.5 hours later...

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    2 years ago

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    2 years ago

    Wish I could give it zero. First one in line, last one to get a car. And they gave us a charger in freezing icy weather

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    Page 1 of 4

    Ask the Community - Avis Rent A Car

    Review Highlights - Avis Rent A Car

    First, there was a little bit of a line, and instead of being stressed out, Joseph was calm, and nice to everybody.

    Mentioned in 2 reviews

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    National Car Rental

    National Car Rental

    3.7(264 reviews)
    0.7 miEast Elmhurst

    As a proud Emerald Club member with National Car Rental, I feel compelled to recognize an…read moreexceptional professional who consistently elevates the customer experience "Jose at the LaGuardia Airport location". Jose embodies what world class service should look like. Each and every time I rent, he operates with a level of efficiency, precision, and professionalism that is both rare and refreshing. As a CEO, I deeply value individuals who understand that excellence is not occasional it is a standard. Jose delivers on that standard without fail. He anticipates needs before they are expressed, resolves matters with speed and clarity, and treats every interaction with a level of respect and care that reflects true pride in his work. His consistency is what sets him apart. In an industry where service can vary, Jose is a constant, reliable, sharp, and customer focused. Quite simply, Jose is one of the primary reasons I remain exclusively loyal to National. He is not just an employee; he is a strategic asset to the brand and a model of what frontline leadership should look like. Upper management should take note professionals like Jose are not just enhancing the customer experience, they are driving brand loyalty at the highest level.

    Living in Queens, the National Car Rental by LGA is the reason we don't need to own a car. Not…read moreonly is it super convenient with robust options, but the service we've received at the location has always been amazing. From those who help us select the right vehicle every time, to the friendly folks at the booth, to the team at vehicle return--everyone operates with an affable professionalism that's hard to find these days. And just want to send a special shout out to Marilyn, who truly goes above and beyond every time we're lucky enough to encounter her. She just radiates kindness and she always goes the extra mile to make sure we're in the perfect vehicle for whatever our needs are at the time. The last time I rented, Marilyn was headed off for her break, and she literally turned around and came back to help me once she saw me walk in. That's the kind of service that's really special, and the reason why we're so glad to have National at LGA as our home base!

    Photos
    National Car Rental
    National Car Rental
    National Car Rental - Another 20 people all waiting at terminal A, by the National sign, where they apparently don't pick up

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    Another 20 people all waiting at terminal A, by the National sign, where they apparently don't pick up

    Budget Laguardia Airport Car Rentals - No place to pull in for car return and no one to direct where to go

    Budget Laguardia Airport Car Rentals

    1.4(407 reviews)
    0.4 miEast Elmhurst

    One star for price. Pretty much the single reason we're here & you're reading this…read more Two of the three stars for pleasant, trying-to-help-even-under-pressure front-desk and car return personnel. The fact that they were not surly by default, thanks to Budget org's apparently indifferent management, is a tribute to innate good nature. Because prior reviews about persistent understaffing are accurate. We didn't hit excessive lines the three times we entered this weekend (15-20 min wait) but Fast Track was NOT an option at all twice due to single staffer. And at this locale, Fast Track requires checking in at the desk. So no speedy, desk-free pickup anyway-- allow for min 20 min (and up to 2 hours during holidays) for pickup. Management must set office temp at bare minimum -- it was miserably cold inside and out for those poor workers yet they were still professional. Cons: TEST KEY FUNCTIONS (lights / heat / wipers / syncing) BEFORE YOU LEAVE THE LOT. Also, per other reviews, TAKE PHOTOS OF MILEAGE / FUEL / CONDITION & CLEANLINESS. Understaffing means cars are not serviced & prepped adequately when busy -- which is always! First car we were given had NO wiper fluid as we belatedly discovered after an hour. Only to find wiper nozzles clogged & not working. Returned and car also had zero fluid at pickup. The car being picked up next to us had zero gas and wouldn't even start. Both cars had dirty side windows & side mirrors, and large smudges on windshield, creating poor visibility. They're just too understaffed for details like that. And these are niche tips, but... If renting during a freeze, be aware that most SUV models in stock have in-arm nozzles and those were frozen solid in both models we were given, even after new fluid added to reservoir. Took over an hour with heat/defrost on high to get front fluid to barely spritz and rear never defrosted. Critical issue for safe highway driving in stormy weather. Also, Apple CarPlay only worked with cable (not Bluetooth) in our 2025 Telluride model after much troubleshooting by tech savvy driver. Not sure if fault with model or just its default (most videos suggested it) but if using iPhone be sure to carry a USB-enabled cable, just in case. Kia Telluride did seem roomier (passenger legroom and trunk when seats down) than Mazda CX90, but the Mazda had fancier & easier to use media displays. If that helps when choosing.

    Airport location.. ONE person working the counter. Over an…read morehour wait.. ridiculous Many people on line

    Photos
    Budget Laguardia Airport Car Rentals
    Budget Laguardia Airport Car Rentals
    Budget Laguardia Airport Car Rentals

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    SIXT - SIXT

    SIXT

    2.5(49 reviews)
    0.6 miEast Elmhurst

    Had to rent a car for 2 weeks and Sixt was recommended by a friend and I had no issues from pick up…read moreand drop off at the airport . Made reservation on line , filled out all the info and when I got to LaGuardia airport , the car rental place is nearby along with a bunch of other car rental places . No wait on line , gave gal customer rep whatever she needed to complete the process and outside steps away the kia sportage was waiting for us . Looked at a few of the bad reviews and honestly I didn't have any problems renting a car from Sixt and actually It was a fast and a uneventful process .4.5 stars on my yelp meter .

    wowow horrible experience,…read more full blown bait and swith company, instead of the bmw i reserved they said we only have a toyota corola!! i left my car rental in hertz to try and get the bmw i reserved only to be bait and switched. since i was already there i as gonna have to rent the car, then they started asking for 3 documents in order to rent, thet requested a lease under my name , teo separate credit card statements all if which i had to provide in order to rent. at the end eith ny full frustration with the bait and switch zedine the girl up front. ill just cancel your reservation and you could call and speak to customer service for a refund since they already charged me. my mind is blown at how horrible this company is. please do not go through the experience i went through - go to hertz very easy company no scams, go to ace go anywhere but sixt, this company is a full blown scam and they will take your money and you will need ti soend two hours speaking to customer service to try to get your money backz scammmmmm do not rent here, save yourself , its a fruad mind blown saturday ruined !!!! money stolen bmw turns into a toyota corolla what else do you need as evidence not to rent here.!!! dont do it!!

    Photos
    SIXT - SIXT car rental LaGuardia Airport New York City

    SIXT car rental LaGuardia Airport New York City

    SIXT - SIXT

    SIXT

    SIXT - SIXT car rental LaGuardia Airport New York City

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    SIXT car rental LaGuardia Airport New York City

    Thrifty Car Rental - I am happy they make it clear that if you smoke in the car or near it enough to make it smell a cleaning fee will apply.

    Thrifty Car Rental

    1.7(155 reviews)
    0.7 miSteinway

    I'm not sure why this location has so many negative reviews -- my experience was flawless. I was…read morehonestly nervous to rent here, but everything went smoothly from start to finish. I had a steal‑of‑a‑deal reservation through Priceline, there was no line when I arrived, and the pickup process was quick and easy. They even upgraded my vehicle. Special shoutout to Teressa -- she walked me through the options and add‑ons clearly without being pushy or overbearing. She deserves all the flowers. Overall, fantastic experience and I'd absolutely rent from this location again.

    I saw many negative reviews about long wait, rude staff so I have prepared for the worst but I…read morethink I got it lucky. First of all I didn't need shuttle service so didn't have to worry about the long wait time for that. I just uber there. And my pick up time was 3pm. I guess that was their down time? Cuz nobody waiting and I was helped immediately. The male staff who took care of me was very polite and professional but yes some of the staff was nasty just by listening to their comversation with other customers. I got a Chevrolet Malibu and it was in good condition. They just washed it. Not sure if they cleaned it inside but it was acceptable. So all in all it was a very smooth process for me I was out in about 30 mins. I was very lucky.

    Photos
    Thrifty Car Rental - The inside is impeccably clean

    The inside is impeccably clean

    Thrifty Car Rental - Inside is clean and organized w vending machines and there is a bathroom

    Inside is clean and organized w vending machines and there is a bathroom

    Thrifty Car Rental

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    Avis Rent A Car - carrental - Updated May 2026

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