On a recent trip to New York and flying in and out of LaGuardia, I rented a vehicle from Avis through Priceline. I was looking for a vehicle that accommodate 6 people with a good amount of luggage and a car seat. A mini van seemed like the way to go and the pricing was pretty reasonable. To get here, you have to catch a shuttle from baggage claim. The office is about a mile from the airport. There was quite a long wait for the shuttle on the day we arrived as well as when I dropped off and needed the shuttle back to the airport. Luckily I was the first one off the shuttle on pick up day or else the wait would've been long to get checked out. Customer service was good at pick up and there was barely any interaction on drop off. I didn't even ever get a receipt after drop off. The vehicle itself was on the older side and had lots of wear and tear. Avis in my experience usually has a newer fleet of vehicles. There was a handful of scratches and dents so I made sure to take lots of pics before riding off the lot. I miss the days when someone would do a walk around with you before leaving. Inside the vehicle was not the standard of clean I am used to with Avis. There was dog hairs all over, smelled like smoke, and the windows were super streaky. When the car idled, it felt like it was going to shut off a few times. In New York traffic, that isn't the most safe feeling to have. At the end of the day, the vehicle did it's job. I have never had bad experiences with Avis, so I'm thinking it's just this location because of how busy it is. Their fleet is huge and I just probably got the one janky vehicle that's been through some adventures. I won't write the company off, but I will look at other companies when flying into New York. read more

Avis Rent A Car - Sweet ride for the weekend with family! - Car Rental Near Me - Eest Elmhurst, New York

I have just gotten off of a 3 hour flight anticipating waiting 10 minutes for my rental shuttle to AVIS rental from the airport. I have been outside for nearly 45 minutes now, and between my torn knee and this cold weather, myself and many other paying customers are upset. We were told after one shuttle was full that another would come quickly, but judging off of their time value this would be another 45 minutes. I am tired, $600 broker, and confused about this lackluster service. After making it to the kiosk, I have learned that this location is severely overworked and understaffed. There are two attendants who are accountable for nearly 50+ customers. The promise of the preferred line (which I am a member of) was reduced to us waiting 20 more minutes once inside. I realize that this is not an individual issue, but a structural issue. AVIS on Bowery needs to focus on having staff for the entire day, so a travesty like this won't ensue again. read more

Avis Rent A Car - The empty shuttle lot where our AVIS shuttle should be. - Car Rental Near Me - Eest Elmhurst, New York

We rented a vehicle from Avis LGA for a family road trip- My family was arriving on a flight into LGA so my husband and I thought we could pick up the car and save time the morning of the trip.... What a nightmare! we waited for the airport shuttle, Hertz, Budget, Sixt, Marriot Hotel- Every shuttle except for Avis came. 25 minutes of waiting and we arrived at the hot Avis rental location. No seats for the weary ( I had a back issue that day) no AC on a hot evening , 3 -THREE agents working the counter with 22 people on line to pick up their car rental . I approached the counter and the agent snapped at me saying you cant cut the line. I was approaching them to ask if they could get more agents at the counter... Bad vibes, Definitely will not use this pick up location again. read more

Easily we dropped off our rental & got on a shuttle to the terminal. It was a very quiet, easy morning here. Happily our 2025 Chevy was a pleasure. read more

Avis Rent A Car - Car Rental Near Me - Eest Elmhurst, New York

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Flew in late to LaGuardia. It took over 20 minutes for an Avis shuttle to show up. Then, once there at Avis, I had to wait in another line. When I finally got my car, no one went over the car with me like an inspection and I had to find it myself in the lot. It was so dirty, obviously it had not been serviced, I brought it back. I had to wait again, I was given another car and it too had not been serviced. I was too exhausted from traveling all day to try for a third a car. Using AVIS was a terrible experience for me. read more

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Just horrible in line for a hour waiting to pick up my rental car... they have two people behind the counter and a line out the door... this is ridiculous read more

Avis Rent A Car - Car Rental Near Me - Eest Elmhurst, New York

If I could give them a -5 stars I would. Avis rental at LaGuardia Airport is the WORST!! It's 1:22am and they literally have one person working the counter and the line is out the door! The one person working spends 40min per person. This guy has actually been at the counter for 43 minutes!!! WTF - Unbelievably ridiculous!! Update: it's 2:00am and I'm still in line. Now she assigned two totally different people the same car. So the lady on the right is back at the counter waiting on another car!!! I arrived here at 12:33am and I am still in line and it's now 2:31am. read more

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I am a true Avis renter but no more. We were over charged $211.54. $115 on fuel for a car returned filled up. $54 on tolls which was supposed to ve $11/day. The one bright spark...John was quick for being alone with 10 customers at 1 am. I will not go back this Avis ruined it for me. read more

Terrible experience at LaGuardia Airport. The line is out the door, and there are only two employees working. Meanwhile, there's a separate "Preferred" counter where an employee is just standing around doing absolutely nothing--not helping a single customer. People are frustrated and upset, and the situation is completely mismanaged. How can they be out of cars and still understaffed? Total chaos. read more

Avis Rent A Car - Car Rental Near Me - Eest Elmhurst, New York

Horrible! Don't rent from here. I'm preferred and they made us wait 1.4 hours for a car. Snails move faster. Please bring in new management. read more

We stood in line for nearly 2 hours and there were only maybe 8 people ahead of us. 2 people working the counter. Don't even try to download Avis preferred app as it won't allow you to go any faster if you didn't book originally with it. When we finally checked out they directed us to the wrong stall with the wrong car and we didn't notice until we checked the license plates. It wasn't even close to the same car we booked online lol. read more

Rented a car from Avis at LaGuardia Airport NYC from 5/30 to 6/2 I reserved a Toyota hybrid Prius. Instead I go a piece of junk Dodge Hornet. The car was not properly serviced before renting it to us. We had to only drive 32 miles to Farmingdale Long Island. The gas gauge started to show we had no fuel!!! Then, the next day, the maintenance light soon light kept coming on!!! What kind of service is this for a loyal customer. I will look elsewhere next time I rent a car. read more

Our car wasn't ready despite multiple confirmation emails from Avis and our "preferred" status. Had to wait in line for more than an hour for a single Avis rep to handle a long line of similarly impacted customers to secure their rentals. When we finally got our car, the rep tried to upsell us for unwanted insurance and prepaid gas. And the poorly lit lot prevented us from inspecting our rental, which had some dings. read more

If I could give zero stars I would. We arrived at 11:45 pm and when we arrived there was a line out the door. It took a hours for us to get a car. They only have two people working. I would hate to see how slow and packed this place is midday during peak travel times. read more

Avis Rent A Car - Car Rental Near Me - Eest Elmhurst, New York

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I had a confirmed reservation and showed up for my car. I was told I was "too old" (I just turned 80, still ride a motorcycle and have an International Driver's License). The agent refused to change the reservation to my 69 year old husband. The contract was 7 pages long and said "maximum age 80" so I was the maximum! It cost us 3 hours and an additional $450 to get a car! This after a 10 hour flight. read more

Hire enough professionals to do job! Two clerks per 50 customers is absolutely insane! How dare you! People have lives and places to go! I will be contacting the corporate to ask for a refund since I didn't pick up the car when I was supposed to due to their greed! I have a lawyer on retainer if I should seek legal remedies. I arrived at 8:45 AM to pick up a 9 AM car. It's now 9:45 AM, and hour later, and I'm still waiting while the line is growing! But the clerks couldn't bother but just be slow as they come! Unbelievable! Do not rent a car from this sorry of an excuse business. read more

Avis Rent A Car - Now 1.5 hours later... - Car Rental Near Me - Eest Elmhurst, New York

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THE WORST! I have avis preferred and whether I go early in the morning, mid-day, or later in the day, there is never a car ready for me. NEVER. Additionally, I have been given cars with no gas, low tire pressure, no wiper fluid. Then I always need to wait on line which goes extremely slow and then wait for another 40-45 minutes for cars to go through the washing process, when they knew the car was needed at a specific time. I have also been given cars as complimentary upgrades, but then charged for higher gas rate when they should be absorbing the difference. To say this is one of the worst car rental locations is an understatement. THE APP ALSO NEVER WORKS PROPERLY. read more

Bafflingly slow, disorganized, and irritating. They ran out of cars (even for people who had reserved them) and everything moved at a snail's pace. It took 45 mins just to get to the front of the line and speak to someone. Do not come here. read more

I never write reviews but this is the WORST experience I have ever had with customer service. Only one person working the desk with a line out the door and I have been waiting for 30 minutes and he has only helped three people. Non of the Avis preferred customers are on the preferred board and app is saying there are no cars. Meanwhile there are lines and lines of cars waiting to be checked in. People are literally cancelling in line. I see other reviews all saying the same with hours airing in line. At this rate, I predict about six hours. read more

First there is a line with 30 people and barely two people at counter taking their time. Going to get food leaving one person there with a line out the door. Next wearing kaffiah as though that is good for business and makes people uncomfortable. On line for almost two hours. Do not rent here! read more

This location will say you have low gas, even when you show proof at arrival that you picked up a car with low gas. I asked for a receipt and I let the attendant convince me that I showed him enough proof, and that he would take care of it. I was wrong! I received an unnecessary $18 fuel charge. Check you receipts. This has happened to me more than once at this location. Next time I will insist on getting a receipt on the spot. read more

Wish I could give it zero. First one in line, last one to get a car. And they gave us a charger in freezing icy weather

I returned a car and filled up the tank and the returned agent said I was good and next thing I know I'm getting charged for the gas. I was in the phone and now I have to email them proof that I got gas thank god for receipts. I'm sure I'm the first. Hire some honest people to do the easy job they have. read more

I honestly cannot complain about my experience with this Avis Rent A Car location. Perhaps, I am one of the few lucky ones. ;) Picking up our rental car was pretty fast and stress-free. The older, Black gentleman was very patient and professional. I did not have any issue with the agent, but the couple in front of us . . . phew. Based on the way he handled the rude customer, that agent must have the patience of Job. Although the rental company is a bit away from the main terminals, Avis has a free shuttle service that will take you to the terminals and major bus stops at LGA. read more

Dropped off car at 10pm. Building is completely closed. They make you wait in the cold, outside for shuttle. No place to sit. No bench. In the dark. In the cold. This company has ZERO clue re customer service. They are totally retarded. You would think you are in a 3rd world country. And this is frickin New York City. Do yourself a BIG favor. Rent from ENTERPRISE. Whatever you do, don't rent from these bozos. And don't rent from Hertz either - they are equally as incompetent and like Avis, couldn't give a rat's ass about servicing you read more

Presidents Club member here, and rent from this location frequently. 8 out of 10 times, the service is horrific! Never enough staff! Car is rarely ready for pickup. Takes 10-15 mins to process a customer. If coming outside of regular business hours, plan for a 1-hr wait. Avis should be embarrassed by this location! read more

Come to Avis and you'll wait over 2 hours at midnight for a car. Slowest service ever and employees are whipping the cars around the parking lot. We gave up on renting the car and ended up Ubering to our hotel. Probably the fault of overbooking by Avis-- avoid if you can. read more

I'm still waiting to pick up my car. Made reservation in advance. Not counting the shuttle ride, it will likely be 3 hours in line...very poorly run operation. Terrible! Would NEVER recommend! read more

Disappointed with the return procedure when we arrived. There was no one there to take the car in. After several minutes, someone came out and said, "It's all good. You can go." I asked why they were not checking us out and verifying that we had filled up with gas, etc. The person just said, "It's good to go." I had a hunch something was wrong. Three days later, when we checked, we were overcharged for one day. I usually don't check, but because of the hunch, I checked and had to file a claim for a refund. I strongly suggest that you ensure the company follows the proper checkout procedure. I am giving 3 stars because everything else was good. read more

Slow shuttle service, other companies had come three times before Avis. Slow and rude employees, sneaky hidden fees. Dishonest when asked about fee prices. Reserved a premium vehicle and were given a dented Kia, told it was the same class. Will never use Avis again. read more

Rented a "luxury model" and was quite pleased that it was a Lincoln continental,. (until I actually drove away with it. Brakes are barely working and the car shakes at highways speeds. I can't get a hold of anyone at the location to exchange this lemon. Regular customer service directed me to a Avis dealer that they claimed had luxury cars to swap and when I arrived there,,, they had none.. so now I have a long drive tomorrow morning and I'll have to risk it and hope this car doesn't end up making me crash . read more

Avis Rent A Car - Luxury car rental. Brakes barely work and the car shakes at highway speeds . 48k miles 2020 model. - Car Rental Near Me - Eest Elmhurst, New York

Rude. Deceitful. Condescending. Got hoodwinked into taking the full tank option but when I read the small print it was not as described. Lesson learned. The car I was given had a pretty good dent, and was dirty. I asked for another and was told no. When I returned the car, I was kept cooling my heels while both attendants talked to a pretty young thing who came in after me. The bus driver went out of his way to drop said pretty young thing at the Uber station and then back tracked to the terminal. Thank God I had built slack into my schedule. Never EVER again. read more

Customer service was terrible, I would never book through Priceline neither with them also, I return my car early, did not get credit for the time not iused, lost all my money, back and forth blaming game, they hang up the phone when I told them I was going to call bbb, and file a complaint, I had a better experience with ace rental car service. read more

The rental portion was just what we needed, but a day after dropping the car off, one of our passengers seemed to recall leaving an item in the car. Nila helped us out a great deal by searching to both find our dropped off car again and find the left behind item!! I can't thank Nila and the team enough. Great crew! read more

This place is horrible.!! Horrible cars horrible customer service. Car's windshield was cracked on driver side in my line of site . No front license plate and we got pulled over .! Windshield wipers were rotten . And rained the whole time we were there . Windshield was was so water spotted couldn't see crap .! All four tires were passed the wear bars . The car was still dirty inside. Waited an hour and a half when we returned it for the manager with our little kids at 11 at night . Nothing got resolved he said call corporate. Wow spend a little extra go somewhere else .!! read more

This was my first time using Avis. The app was good and told me I could go straight to my car to pick it up. But then when I hit the button that said "Pick Up Car" it told me I'd have to verify my identity in the "Avis Preferred line." That line had a 45-minute wait, which caused me to be really late to work. When I finally got my car, it had a spilled container of ketchup in the passenger side door. It was hard for me to find where to complain about this in the app, so I was on the phone for 15 minutes before I could talk to anyone. Finally, there were so many fees I hadn't expected when I returned the car. Avoid this Avis. read more

Alexandria Thank you so much for your help ! I booked a car with pre paid CC card without knowing that I myself must have a driving license. ( I used to book at the other company it doesn't have to be the same person, could be anyone in the trip who can drive with a license) even the Avis online web booking did not tell any details about that at all ! I called to the call center they only want my $150 cancellation fee and can't even provide us a car !!! Lucky us that one woman step forward while the other staff keep saying no ! This 5 Stars is for Alexandria who put her effort find us a solutions!!! Wouldn't be here without your help !! ^^ We really appreciate and thank you sooo much With your help we can enjoy our camping trip !! read more

got rejected from every other car rental place because I had to book on a short notice due to flight cancellations and luckily found Avis which had cars available and I got home. Customer service was amazing! read more

04/07/2023 @10:08 at the Avis Preferred counter, the Lady was very rude. I asked a simple question to an Yes or No would be fine. But, her words....." You know this is the Easter weekend, people book those vehicles. If she would have let me explain, she would have known, I didn't have that choice. Just need to treat people bit nicer!! read more

Would rather jam my balls in between the doors of the car they gave us than wait in the line again. Longest line of my life. Complete idiots at the counter with 3 collective shared brain cells. 0/10 read more