I rented twice from the National location at DAY. I am an Executive Emerald, so I can generally…read morechoose just about any car in the lot. They are directly across from the airport so you can easily walk from baggage claim under cover to the pickup area. There is a separate counter area but elites get to skip the counter and go straight to the cars. The first week, an electric blue Jeep caught my eye and I enjoyed it. Clean, low mileage and only mildly underpowered. It drove well and I returned it without issue. The second week, Sunday afternoon had a choice of any Nissan Altima that I wanted. There were four of them and a monster-sized pickup truck. A dismal and disappointing selection. I waited a bit but nothing else came around which was a bummer. Unless I wanted something from the economy row, which I did not. So I kept this car which was clean and drove well though was even more underpowered than the Jeep. Not the best National experience I've had but still A-OK. [Review 11486 overall, 1266 of 2019.]

Rented recently in Fort Lauderdale. Rate was competitive but they were outstanding in how quickly I…read morewas able to pick a car out and leave. Was very quick dropping off to. If their prices are competitive with their competitors, I would choose National every time.

Here's how to know if you're getting a good deal from Enterprise Car Rental…read more Assume that you had to transport yourself, your spouse and 4 elderly loved ones from Ohio to Alabama for a family member's funeral in a rental vehicle provided by Enterprise. Now imagine that the car you received from Enterprise was dirty (inside and out) and had only just over a half tank of gas. Imagine two hours into your trip you feel and hear a persistent rumbling coming from the drivetrain. Imagine a warning light coming on repeatedly and even flashing across the console telling you to obtain service. Imagine receiving a text from Enterprise asking if everything is going well with the rental and inviting you to respond to the message only to get a non-response when you do. Imagine contacting Enterprise's 1-800 number and being told that the vehicle should be exchanged. Imagine at least 6 calls over the next 48 hours where Enterprise representatives route you or attempt to route you to 5 different locations across two states, only to receive calls from some of those locations while you're enroute that they have no vehicles or to learn from others that they don't once you get there. Imagine the Birmingham Airport Enterprise location suggesting that even if they had a car they could not swap because your rental was from an out of state Enterprise location. Imagine asking if you could be routed to an airport location that's open 24 hours, only to be told that you could not because it was "too far away," even though it is reasonably along your route. Imagine feeling rushed off the phone by at least 5 Enterprise agents pushing you and your concerns through the clearly prompted scripts on their screen. Imagine the fear and anxiety pouring through the minds of not only you but your passengers as well. Now imagine if you could know these things in advance and could name your price for what you would pay to have this experience. What would you pay? Take whatever that amount is and compare it to whatever Enterprise indicates it will charge you for your rental. That's how you'll know if whatever they are offering you is a good deal. This is not about the good people who work for Enterprise or even a specific location. This is about the organizational inefficiencies that impaired the ability of those individuals and their respective Enterprise locations to resolve a serious safety concern during a time-sensitive trip. Because no family traveling for something as serious as a funeral should have to manage safety concerns and multiple failed vehicle exchanges across two states.

My wife and I showed up Saturday, January 17 to pick up our van rental without realizing that they…read morehad closed at 12. When we realized that they closed at 12, we were gonna be in a real hard spot because we needed that band for an event to that day. A gentleman by the name of Trey entered the door and helped us out in a very big way very professional very respectful very helpful. Thank you so much Trey. Do you do a great job without you? We would've been stuck.

I am absolutely insulted and offended that Dollar Rent A Car at the Dayton International Airport…read morehas accused me of smoking in their car and charged me a fine of $250. I picked up the car at 2pm on May, 13th and returned it at 4am on May, 15th (6am flight). I drove the car a grand total of 94 miles. No one walked out with me to inspect the vehicle when I picked it up. The car did smell, but it didn't smell like smoke to me. No one was there when I returned it on Sunday at 4am (drop box). For what it's worth, I've never smoked a day in my life. For the past 5 years I have been employed by a tobacco free health care system where we test all employees for tobacco use. I have already paid for two independent nicotine tests this week (one inside my organization and one outside for validation) showing ZERO NICOTINE (cotinine) in my system for the past 90-Days. My Staff Attorney is assisting me in preparing an affidavit stating I was the only individual in the vehicle during the time in question along with other legal documents in case we need to pursue arbitration through American Arbitration Association (based on Dollar's contract). I've reviewed the parameters and fees associated with adjudication and I'm sure I'll spend much more than $250 to make this right. Dollar opened a case on May 16th, but they have yet to contact me. There is nothing preventing them from doing this to YOU or anyone else.

I rented my vehicle online pickup was for Saturday I was sent a email with confirmation # and…read morelocation of where to pickup vehicle went to pickup location at exact time I was scheduled to pickup my vehicle. The place was closed. I immediately called the customer service number on email no answer. I finally asked a driver that was taking people to car rental sites at Philadelphia airport he told me to go to Dollar rental car building once there renting car was a breeze until I returned vehicle next day at Dayton airport no one was there so I followed instructions and parked car and put key in lock box called them the next day because I left my carryon bag in trunk plus closed out rental I thought because 3 days later they charged my card $1548 which over-drafted my account and cost me $65 now fighting to get money back. Don't ever rent from them also go by name of Thrifty Car Rental

I drive a2019 Ford F-150. It was due for new tires and a checkup. I had the original "baloony"…read morestreet tires. I was planning a trip to Colorado and knew I'd be frequently on unpaved roads. I wanted a more aggressive tread but not the often accompanying road noise. Grismer suggested the Firestone AT-2 all terrains tires. They were great and affordable. Across I-80 they were very quiet and on the unpaved and often steep roads they crawled up with little effort. As a bonus I got four free oil changes.

Service is okay they could do better . I went to get my oil change and they took out my cabin air…read morefilter and my engine air filter telling me I should change it . They wanted to charge me a crazy amount . I told them put them back went literally other said AutoZone for both the filters and changed it . Make sure you keep an eye on what they are doing but other than that they do the job.

I sent out a yelp message to automotive companies asking for a quote (service requested) on fixing…read moremy muffler. Weber's Automotive Service was very prompt to respond and I was able to get an appointment scheduled straightaway. The place is conveniently located and the staff are very friendly and helpful. They communicated well all throughout the service. They did an excellent job and for a very decent price. I'll be happy to come back for another service in a heartbeat. Great work!

They charged me $500 to diagnose and repair clockspring. Very honest company to do business with. I…read morewill go back to them again. Nothing beats an honest knowledgeable group of auto mechanics in dayton, OH

This place is a bunch of crook!!! They was an hour late picking me up. charged my credit card for…read more$268. when they was only supposed to take a $50.00 deposit because my insurance was paying for the rental & when asked why that's what was taken out they said some bullshit about taxes & when I asked my insurance company what the hell is going on they was shocked never heard of such bullshit. & WOULD NOT REFUND ANY OF MY MONEY THEY STOLE UNTIL I RETURNED THE VEHICLE!!! Needless to say I'm returning the vehicle tomorrow morning after a day and a half. DO NOT DO BUSINESS WITH THESE PEOPLE THEY ARE LIARS, THIEVES & DON'T TREAT PEOPLE RIGH!!!

Something about this buisness that could improve would be the customer service experience. There…read moreisn't any. The staff could also be a little more respectful. Update: I have emailed the company owner at the provided email, still haven't heard nothing back almost as if the company only cares about reviews. My reason to update with an honest 1 star because 0 stars is inevitable. This buisness is a scam I am seeking legal action against Enterprise as a whole. I just got an email saying the claim filed on me was dismissed, I still give Enterprise 1 star and barely that!

One of the most helpful and smooth rental car experiences we ever had!…read more And we left some stuff in the truck which we realized the next dayNot only were they nice in the online and didn't act upset they had to help (yes - I'm talking about you, Avis) they quickly found it and set it aside for us to pick up Couldn't recommend more!

I don't know if it was because I am black, a woman, or simply a random citizen but the manager…read moreviolated store policy by asking personal information that he began writing on a paper form attached to a clipboard. I have been a customer of Enterprise for decades. This man would not rent to me unless I gave contact information of people I know, and where I work. He wanted more information but I engaged in pushing back at that point. I made a formal complaint. I also verified that this was not store policy. Beware. I would avoid that place like the plague.

Ashley has the worst customer service I ever experienced. Worst car rental company ever. No please…read moreor thank you. Had the nerve to demand my ID and ask "DO YOU WANT THE CAR" in response to me requesting politeness.

You charged my credit card 18.00 why you got your car back perfect condition with the 1/4 tank gas…read moreback in it as you gave me disputing this with my credit card company today! You called me said no charges ? What happened please call me ASAP! In regards to this charge only took me 10.00 to put the tank back you charge me 18.00 for what ?

This location is dishonest and unprofessional. Everyone should be evaluated on there job knowledge…read more For one being out of state do not ask someone if they have a utility bill on hand. Who the hell carries utility bills with them? For too teach your employees to specify that the utility bills can be shown via phone. Also why can't I show my current bank statement with proof of address over a check stub? Makes zero sense and now I'm stuck in Dayton because of these stupid ass details that aren't made easily accessible to potential renters. Terrible company experience