From start finish, I was happy with my rental from Enterprise at the South Blvd address. The staff…read morewas extremely polite and helpful. I was able to rent my car quickly. A special shout out to Cantrell, who was the young man helping me with my rental car. Cantrell greeted me with a smile and went above and beyond to make sure I felt comfortable with my rental. He even helped me get my phone paired up to the maps/media in the car. I have rented here in the past and have always had a great experience.

Please do not rent from here…read more The staff are VERY nice and professional, and they DO go above and beyond, but we the experience soured after returning our rental. We booked a van for five days to travel to MD. With fees, taxes, and a package for unlimited miles, I paid over $750 (which I felt was already extremely steep), including a $150 deposit. Promised to return the vehicle with a quarter of a tank of gas, etc. The vehicle had over 164K of miles and several lights came on during the trip (brake lights, tire pressure light, check engine light, etc.) and I didnt complain. I did report the issues this morning as a show of good measure. Upon returning the vehicle this afternoon (with 75% tank of gas), I was told that I would NOT be getting my $150 deposit back AND would be billed $99 for allegedly going over my mileage. This makes zero sense to me since I was under the assumption that I was granted unlimited miles. In the end, paying $850 here for using a van for five days isnt worth it at all. And their mileage policy is garbage. I was VERY Much in support of this company last week but now, I am AGGRESSIVELY warning everybody to please avoid this place at all costs.

Caitlyn and Ryan are amazing! I walked in on a Sunday with no reservation, in need of a car for a…read moregirls trip planned months ago, but unfortunately I had unplanned car repairs. So I made the executive decision to rent a nice mid-size SUV to 1) get us to the spa and 2) test drive smaller cars in preparation for retiring my mommy mobile. Caitlyn was running the desk and I found out she is the manager, and she took care of me so quickly and professionally, I thought I rolled into a simulation. Caitlyn ran that whole office with about 6 other ppl waiting for vehicles, insurance updates or just availability, she gave everyone attention and an update in their situation. Ryan was equally awesome and professional. He had me off in my Audi in less than 30 minutes. I will forever be loyal to this team as they know how to help customers in any situation. Thanks

BEWARE OF SCAM attempt to get you to upgrade!! Employees get paid commissions for upgrades, they…read moretry to get you to upgrade by being dishonest!! We made a reservation on the website. Right after making the reservation we got a phone call from the Enterprise location advising that the car we rented may not be available when we arrive, but they'll offer us other options upon arrival. When we arrived just 2 hours after making the reservation, they employee told us the car we had confirmed on the website wasn't available but we could pay more to upgrade to another car. When we questioned the amount of the additional charge the employee became dismissive and difficult to work with. She began whispered conversations with the other employees and treating us like we were an inconvenience because we wouldn't immediately agree to the upgraded car and extra charge. We asked if there were cars being washed and soon available that are the car size we originally rented. She said she didn't have to time to check and would get back to us. Only 2 minutes later...surprise!!!...the car size we originally rented pulled up outside and was available. The employee tried to SCAM us by saying the car we reserved wasn't available. DISHONEST scam location!!!

Slow. Cheap. A little on the 'not sure I want to ride in this' side. But I can't complain. The…read morepeople are nice. The cars are Cheap. Good sound system and Rose at the guard shack is a very sweet lady.

Thankful for the customer support provided at this location. The car was freshly cleaned and ran…read morewell. Was a short trip but will be happy to rent from here again on my next visit!

We drove in and dropped off our embarrassing minivan and it was a simple process, they're very…read morecourteous and make sure that we got everything out of the car. It was pretty seamless and the employee was very nice! We were very happy with the easy process.

I love Enterprise - I feel like they have the best prices and I like that they come pick you up…read more We travel in an RV and do not have a tow car, so we rent through Enterprise often and need them to come pick us up at the campgrounds where we stay. This particular location was great. They were super friendly, accommodated our needs and were lightning quick to pick us up. My only concern (and the only reason I didn't give a 5 star rating) was that we reserved a full size car but when we arrived, they gave us a standard size car. The standard size was a little too cramped for my husband, so we went back the next day and told them we needed a full size but they didn't have one to offer. I made the reservation more than 2 weeks in advance, so I feel like they should have had a full size car.

I wish I can leave no stars, the customer support is absolutely terrible. I was promised to get…read morepicked up at a certain time and didn't receive a call so now I'm stranded with no vehicle. This is absolutely terrible please do not use this company. I wich my insurance wasn't partnered with this company I can't express how bad this is.

Had an amazing experience renting a car here. Anishka was super nice and professional! I came to…read moreAvis Budget a day before my birthday and needed a car for a trip. Before that, I did not know about Avis so I went to every other car renting place in Charlotte, but none of them had cars available. I was devastated because I actually booked the car at enterprise 3 days prior the trip and the last minute they told me that they did not have a car for me. After running and calling every where, I found Avis Budget, came there in tears because I thought I am going to have to cancel my trip now. But they gave me a car in 2 minutes!!! I was so happy!! No trouble, simple, easy, fast and always available! And cheaper and more affordable!! Thanks God, Enterprise did not have a car for me because it worked out very well at the end! Definitely the best car rental place!!! Thanks Anishka!!!

We prepaid for this rental car. Arrived at desk & line is past Enterprise. There are only 2 ppl…read moreworking Avis. This is ridiculous. We will go hertz or nearly anyone else next time we rent a car. A higher price is worth not waiting in a huge line!!! The one serpentines as you get closer. So it'll probably take 30-50 minutes to get thru it. Pathetic. Don't do a car rental from Avis at Charlotte Airport.

I can't say enough good things about this woman-owned, black-owned business. I would have chosen to…read moredo business here just on those two facts alone. But I only learned of the business because I was in dire straits. I am traveling from the west coast for a wedding and, to my surprise, there were no rental cars available at any of the major rental agencies. I checked EVERY single agency, even in the greater Charlotte area, not just the airport. Nothing on Expedia. So I searched Google maps for car rentals and, to my good fortune, found Montgomery Enterprise. Ms. Montgomery was an angel. She was so kind, personable and helpful. The rental rates were very reasonable. She even kept her office open after normal office hours just to accommodate me because of my late flight. She didn't have to do that and, in my experience, not many businesses these days offer that kind of service to their customers. Ms. Montgomery was warm, professional, welcoming and solution-oriented. If I could give more than five stars, I would in a heartbeat. Thank you Ms. Montgomery! And I wish you and your family great abundance in every aspect of your lives.

From the owner: Car Sales Car Rentalsread more

Be forewarned when renting based solely on price. Rates here are attractive but...at the counter…read morethe training is to upsell you on anything; like their insurance versus your own or my favorite 'surprise fee,' the additional driver. When asked if I wanted to add my partner I asked if we might want to so there was agreement. 'Why not!!' But what was never mentioned was the upcharge of $13per day for another driver. You would think that anytime an added service is discussed any associated fee would be disclosed. But noooooo!! Even funnier is having called later that first day to question the charge and being told a note would be put on the contract and would be dealt with on return. Want to know the correct translation for 'dealt with?' The counter agent handed me a business card and said it's done via email. Hmmm, they could've handled that when I called, so there appears to be a disconnect on process. The net/net is this feels like a very budget operation that needs to make money on selling extras. Never again!!!

Upon arriving the place, looked a little sketchy…read more I booked through Priceline and booked under one price, but when I got there, they told me a completely different price and said that they were not able to adjust it because it was done through Priceline and then I would have to contact Priceline. I eventually contact their Priceline and they said that it would be on Mega MC TO ADJUST THE PRICE. SO NO ONE IS TAKING RESPONSIBILITY. I guess this is what happens when you book through a site to try to save some money. You end up getting bit in the butt The car we received was very damaged on the outside, so I made sure to take pictures and videos to show the damage that was already there I would not rent from here again, even if it meant saving $100

We were completely taken aback and upset with how Thrify has handled the recent situation. My…read moreboyfriend and I (despite being fully vaccinated) came down with Covid the night before my work trip to CA. We were told that we were not allowed to travel to protect other people from being exposed to the virus. I had to cancel my plane ticket, hotel and rental car. Not to mention all my work in California. I lost thousands of dollars. Thrify charged me a $100 cancellation fee. I couldn't believe this. This speaks volumes about their company. At a time where people are losing so much, it appears that they do not care. I will not use Thrifty again. Nor will my colleagues. When I called customer service the woman I spoke with was unable to help and told me that a Supervisor would not be available until the following day? When I explained the situation she told me she did not understand what I was saying? The entire experience had been extremely disheartening. We will be sure to remember moving forward not to book with Thrifty because of such an insenstivie move. We also typically refer their service to all clients coming to town and will be recommending them.

My rental was ready when we arrived in Chattanooga, the service rep was friendly, helpful, and…read moreknowledgeable. I signed the requisite forms and walked out to my Ford Fiesta. It was dirty, had not been washed at all, and even had some sticky something on the driver door. I took it back up for the rep to see since I had signed to bring it back clean. She acknowledged the car's condition and offered us another car but we were pushed for time and went on. The kicker came when I tried to wash the windshield to at least have that much clean. There was no washer fluid at all so all I did was smear the dirty windshield even more. Now I've received 2 email survey requests for your service and both of them do not work. So I went to the thriftyrentalsurvey site and it has been taken down. I don't normally work so hard to post a review but this is very frustrating. We don't plan to use your service again.