From start finish, I was happy with my rental from Enterprise at the South Blvd address. The staff…read morewas extremely polite and helpful. I was able to rent my car quickly. A special shout out to Cantrell, who was the young man helping me with my rental car. Cantrell greeted me with a smile and went above and beyond to make sure I felt comfortable with my rental. He even helped me get my phone paired up to the maps/media in the car. I have rented here in the past and have always had a great experience.

Please do not rent from here…read more The staff are VERY nice and professional, and they DO go above and beyond, but we the experience soured after returning our rental. We booked a van for five days to travel to MD. With fees, taxes, and a package for unlimited miles, I paid over $750 (which I felt was already extremely steep), including a $150 deposit. Promised to return the vehicle with a quarter of a tank of gas, etc. The vehicle had over 164K of miles and several lights came on during the trip (brake lights, tire pressure light, check engine light, etc.) and I didnt complain. I did report the issues this morning as a show of good measure. Upon returning the vehicle this afternoon (with 75% tank of gas), I was told that I would NOT be getting my $150 deposit back AND would be billed $99 for allegedly going over my mileage. This makes zero sense to me since I was under the assumption that I was granted unlimited miles. In the end, paying $850 here for using a van for five days isnt worth it at all. And their mileage policy is garbage. I was VERY Much in support of this company last week but now, I am AGGRESSIVELY warning everybody to please avoid this place at all costs.

Completed a 4 day rental over a week ago and was pleased with the service. Could only pick up close…read moreto quitting time and they were okay with waiting after hours for me to arrive. Thankfully I was able to make it 15 min before then. I appreciate how Ethan, stayed in touch with us via email and voice mail confirming our pick up and satisfaction. The car, a Honda Accord 4 door, was clean, drove well and was fine. He had to apologize for a previous customer putting tent on all the windows! No fault of Enterprise. But who would do that on a rental???? We arrived late so not many options to switch out in our price range and style. We rode through Va, and was hoping it would not be an issue. And it wasn't. For many years now this location has been my choice for rentals. They seem to have a better selection, larger lot, cordial representatives. Hoping it stays that way. Would recommend.

I am submitting this review due to unauthorized charges, failure to honor commitments by…read moremanagement, and extremely poor customer service regarding rental agreement. My vehicle was at Caliber Collision for repairs. My auto insurance policy covered the first 30 days of my Enterprise rental. Because Caliber damaged my vehicle while it was in their care, Caliber agreed to cover the remainder of the rental period beyond those 30 days. In early June 2026, I met in person with branch managers at Enterprise. They reviewed the file and confirmed that a split-billing agreement was in place: insurance paid up to their maximum, and Caliber was responsible for the remaining balance. The branch managers acknowledged in person that I should never have been charged, confirmed that Enterprise received payment from both my insurance and Caliber, and explicitly promised that the unauthorized charges on my card would be reversed immediately. Over a month later, not only has the refund been issued, but Enterprise has charged me again for the exact same fees. Enterprise has effectively double dipped, taking full payments from insurance and Caliber while continuing to bill my personal account for funds I do not owe. To make matters worse, attempting to resolve this over the phone has been impossible. Upon calling the local branch, staff immediately place callers on hold before even offering a greeting. When you finally reach an employee Brandon and ask for a manager, you are tossed back onto hold or routed into automated prompts. I will be filing a complaint to the BBB, attorney generals office and will have my legal team reach out to Enterprise Directly.

Slow. Cheap. A little on the 'not sure I want to ride in this' side. But I can't complain. The…read morepeople are nice. The cars are Cheap. Good sound system and Rose at the guard shack is a very sweet lady.

This location is 100% polar opposite of the awful AVIS location at Charlotte airport…read more As an Executive Elite; National maintains a great selection of lower mileage clean rental vehicles and of course Executives can take any vehicle that is on the Emerald Aisle. You do not have to engage with any employees (except for the checkout booth) at National when you are preferred but the couple of times I did interact with a employee in the Charlotte location it was the typical courteous response that you have at the full service National airport locations. (Now when you do have to deal with employees at the smaller National locations your mileage will vary..case in point being the rather rude employees at the Santa Ana CA location) Unfortunately, I have to rent with Avis due to corporate policy when flying into Charlotte on company business, but all my personal rentals are with National nationwide let alone Charlotte airport and am hoping our corporate travel policy changes to allow us to use National for corporate rentals in Charlotte soon.

Very slow and unprofessional. Booked a midsize and was sent to a sedan. Was told that it was a…read more"full size" and it smelled like cigarettes. Took 35 minutes to rent a car that I already booked online

I love Enterprise - I feel like they have the best prices and I like that they come pick you up…read more We travel in an RV and do not have a tow car, so we rent through Enterprise often and need them to come pick us up at the campgrounds where we stay. This particular location was great. They were super friendly, accommodated our needs and were lightning quick to pick us up. My only concern (and the only reason I didn't give a 5 star rating) was that we reserved a full size car but when we arrived, they gave us a standard size car. The standard size was a little too cramped for my husband, so we went back the next day and told them we needed a full size but they didn't have one to offer. I made the reservation more than 2 weeks in advance, so I feel like they should have had a full size car.

I wish I can leave no stars, the customer support is absolutely terrible. I was promised to get…read morepicked up at a certain time and didn't receive a call so now I'm stranded with no vehicle. This is absolutely terrible please do not use this company. I wich my insurance wasn't partnered with this company I can't express how bad this is.

This Budget/Avis rental location saved the day for us! We were in need of a rental car to get us…read moreback home to NC after a horrendous 24-hour travel day from Europe. We were redirected to this location after the Rock Hill location realized they had no cars for us after we reserved one through Orbitz. Marcus from Rock Hill Budget even called Don at this location to see about car availability. So, when I called and talked with Don, he was already apprised of the situation. When we got there, the staff were great and even met Don as we were finishing up the paperwork. They even upgraded us to a much nicer, larger vehicle since they didn't have any in our vehicle class. They went above and beyond and I highly recommend this location!

We prepaid for this rental car. Arrived at desk & line is past Enterprise. There are only 2 ppl…read moreworking Avis. This is ridiculous. We will go hertz or nearly anyone else next time we rent a car. A higher price is worth not waiting in a huge line!!! The one serpentines as you get closer. So it'll probably take 30-50 minutes to get thru it. Pathetic. Don't do a car rental from Avis at Charlotte Airport.

I can't say enough good things about this woman-owned, black-owned business. I would have chosen to…read moredo business here just on those two facts alone. But I only learned of the business because I was in dire straits. I am traveling from the west coast for a wedding and, to my surprise, there were no rental cars available at any of the major rental agencies. I checked EVERY single agency, even in the greater Charlotte area, not just the airport. Nothing on Expedia. So I searched Google maps for car rentals and, to my good fortune, found Montgomery Enterprise. Ms. Montgomery was an angel. She was so kind, personable and helpful. The rental rates were very reasonable. She even kept her office open after normal office hours just to accommodate me because of my late flight. She didn't have to do that and, in my experience, not many businesses these days offer that kind of service to their customers. Ms. Montgomery was warm, professional, welcoming and solution-oriented. If I could give more than five stars, I would in a heartbeat. Thank you Ms. Montgomery! And I wish you and your family great abundance in every aspect of your lives.

From the owner: Car Sales Car Rentalsread more

Be forewarned when renting based solely on price. Rates here are attractive but...at the counter…read morethe training is to upsell you on anything; like their insurance versus your own or my favorite 'surprise fee,' the additional driver. When asked if I wanted to add my partner I asked if we might want to so there was agreement. 'Why not!!' But what was never mentioned was the upcharge of $13per day for another driver. You would think that anytime an added service is discussed any associated fee would be disclosed. But noooooo!! Even funnier is having called later that first day to question the charge and being told a note would be put on the contract and would be dealt with on return. Want to know the correct translation for 'dealt with?' The counter agent handed me a business card and said it's done via email. Hmmm, they could've handled that when I called, so there appears to be a disconnect on process. The net/net is this feels like a very budget operation that needs to make money on selling extras. Never again!!!

Upon arriving the place, looked a little sketchy…read more I booked through Priceline and booked under one price, but when I got there, they told me a completely different price and said that they were not able to adjust it because it was done through Priceline and then I would have to contact Priceline. I eventually contact their Priceline and they said that it would be on Mega MC TO ADJUST THE PRICE. SO NO ONE IS TAKING RESPONSIBILITY. I guess this is what happens when you book through a site to try to save some money. You end up getting bit in the butt The car we received was very damaged on the outside, so I made sure to take pictures and videos to show the damage that was already there I would not rent from here again, even if it meant saving $100

My rental was ready when we arrived in Chattanooga, the service rep was friendly, helpful, and…read moreknowledgeable. I signed the requisite forms and walked out to my Ford Fiesta. It was dirty, had not been washed at all, and even had some sticky something on the driver door. I took it back up for the rep to see since I had signed to bring it back clean. She acknowledged the car's condition and offered us another car but we were pushed for time and went on. The kicker came when I tried to wash the windshield to at least have that much clean. There was no washer fluid at all so all I did was smear the dirty windshield even more. Now I've received 2 email survey requests for your service and both of them do not work. So I went to the thriftyrentalsurvey site and it has been taken down. I don't normally work so hard to post a review but this is very frustrating. We don't plan to use your service again.

We were completely taken aback and upset with how Thrify has handled the recent situation. My…read moreboyfriend and I (despite being fully vaccinated) came down with Covid the night before my work trip to CA. We were told that we were not allowed to travel to protect other people from being exposed to the virus. I had to cancel my plane ticket, hotel and rental car. Not to mention all my work in California. I lost thousands of dollars. Thrify charged me a $100 cancellation fee. I couldn't believe this. This speaks volumes about their company. At a time where people are losing so much, it appears that they do not care. I will not use Thrifty again. Nor will my colleagues. When I called customer service the woman I spoke with was unable to help and told me that a Supervisor would not be available until the following day? When I explained the situation she told me she did not understand what I was saying? The entire experience had been extremely disheartening. We will be sure to remember moving forward not to book with Thrifty because of such an insenstivie move. We also typically refer their service to all clients coming to town and will be recommending them.