5 Stars
I cannot say enough wonderful things about the owner and staff at Avis on Route 130 in Burlington. After another rental company canceled my reserved SUV just hours before I was supposed to leave for an out-of-town trip, I was under a tremendous amount of stress.
The owner at Avis stepped in and completely turned my day around. He was professional, compassionate, patient, and genuinely cared about helping me. Instead of telling me what couldn't be done, he immediately worked to find a solution and got me into the vehicle I needed.
In a world where customer service is becoming harder to find, this owner went above and beyond. He treated me with kindness, respect, and urgency during a very stressful situation. Because of him, I was able to continue my trip without worry.
If you're looking for a rental company that truly values its customers, I highly recommend Avis on Route 130 in Burlington. Thank you for your outstanding professionalism and exceptional customer service. You turned a terrible experience into a great one, and I will definitely be renting from Avis again! read more