Great experience at this airport location. Amir and crew were excellent. Process was quick and…read moreeasy. They hooked me up with a nice ford f150 with 4WD since I was driving into the mountains and snow was expected.

Employees were a delight. Fast friendly and very knowledgeable. I had a wonderful experience. Props…read more to GEICO and to Enterprise for working together and making everything so simple for me

My flight landed at Albany Airport around 11:30p, and I had the keys before midnight. Beautiful…read moreNissan Murano. And I must give a shout out to Avis Ops Manager, David O'Brien. The car was only 5/8s full when I rented it. I told the attendant who advised me to take a pic of the gauge which I did. I returned the car at 5/8s full (as directed). But was charged and extra $25. I mentioned this in my initial customer review. David O. contacted me almost immediately to say, quote "It appears the system did an auto read on your vehicle and charged you for the gas. I will send in for a refund for you for the amount of $23.25 plus tax." Which he did. Now THAT's service! Thank you David. Thank you Avis. I will for sure rent from you guys again. In fact I will be there late October. Looking forward to it. Thx again. -cj

Our flight was delayed and we landed pretty late in Albany. When we got to the Avis rental counter,…read morethere was no one there to give us the keys for the car. There was no one to contact. There was no information. There was no communication. We had to call for a Lyft ride at 3 AM to take us to our hotel. It's unbelievable that the staff here left us high and dry, when they had our flight information and they knew that our flight was delayed. They could've texted us. Emailed us. Called us. To tell us that they weren't going to be there (even though they should've been there.) I called them the next morning, but no one answered. So I just canceled the reservation. I'll never rent from Avis in Albany again.

Good service. All the staffs are nice even at night time. Wide selections of cars and they are very…read moreclean and comfortable. With corporate account, $70 a day total is the cheapest option, pretty good deal. There are toll around the area. There is a $10 service fee on top of the toll that you have pay, unless you have a E-Zpass transponder This location is the easiest to find among all the airports--just walk across the departure road, and it is right in front of you in the parking garage.

Great Station Manager, Brittney Brown!…read more She stayed late until all of us received a car even though it was past her closing hour at 2:00 am. Our plane arrived late and no other rental agency was open but she stayed late and made sure everyone had a rental car. Please give her a shout out and inform her manager of her great customer service!

Great vehicle, superb staff, and on the highway in 15 minutes…read more Really enjoyed my experience renting from Budget at Albany Airport. The stations are across from baggage claim. Easy and simple. After a belligerent customer tried to parse and debate the language of contract terms, a rep named Abbas got to us and was super friendly and helpful. Gave my reservation package that I confirmed a couple days prior, received my car, and learned it was a level better than expected. Very helpful for this trip. A quick four minute walk across to the parking facility and I was literally on the highway within 20 minutes of stepping up to the counter. Vehicle was clean and ready to go. Minor scuffs in a couple spots, which is normal for a rental in my experience. Ran well and like the drive for a large SUV. Return exchange was super smooth with no lines. The Budget rep was friendly, and I saw the folio receipt in my email within minutes. We were in line for flight check-in within 10 minutes of pulling in to return the car. Reviewed my receipt and no surprise fees. Bonus points from reserving from my Alaska Airlines account, too. Boom. I'll use these folks again next time.

Dropped my rental off a half hour earlier than expected drop off to get on my 8 am flight with a…read morefull tank of gas, budget says I dropped off at 151 in the afternoon and charged me for an extra day and a late fee so took an extra 124.00 off my credit card, now fighting to get my money back. I was back in Tennessee at 1:00 . just crazy

Easy pickup, clean new vehicle, employees were efficient and polite. I had a great experience and…read moreabsolutely will use their services again.

My experience was horrid. Car smelled like weed, tires were horrendous so we slid everywhere and…read morethey gave us the smallest vehicle they had - my husband was very uncomfortable the entire trip. Our trip was a month ago - I make this point to say that I've been promised a $60 credit for an ENTIRE MONTH AND STILL HAVE YET TO RECEIVE IT! I called over a week ago regarding this issue, spent over 30 minutes on the phone and the agent tried to get me to hold yet again until I told her enough! I've made at least 5 calls to them regarding these issues, spent probably 2 hrs. on the phone overall and still have yet to receive the credit. I am furious and at this point, think I deserve a complete refund. I will NEVER use this company again and highly recommend that others refrain from using them as well.

Unfortunately, can't rate this place a zero. Being a gold member means nothing here. You wait in…read moreline like every other customer because they don't leave keys in cars for the gold renters... why?

DO NOT RENT FROM HERTZ!!!!! (May) Rented a 12 passenger van for my wedding to bring family from…read moreceremony to reception (July)... you'd think Hertz would call to advise there's a recall on the van and they don't have them to make other accommodations .. NOPE! I show up ready to pick the van in THE DAY BEFORE THE WEDDING!!! THEEEENNNN they up charged an additional $200 for an 8 passenger Chevy!

When I arrived, the line was extremely long and there was only one woman working the desk. I've…read morebeen on the phone communicating with Alamo which had gotten me no where. Before my trip I was genius and forgot my wallet at home in Hawaii. So the only thing I had on me was my passport. I've rented with Alamo several times so I knew they would have all of my information on file. However that didn't matter. They gave me a hard time and I was unable to get a car. I spoke with Alamo again and they told me I could get a temporary license and that would be able to work. So I had to purchase a new license via online DMV. After I was able to do that everything worked out. There was a woman working the outside booth, I didn't catch her name... she was the manager of the pick up booth that day. She was super sweet and friendly! She first tried to put me in a clown car, I was not driving that nor was it what I paid for. I was very angry and annoyed especially after all I just went through. However she told me when something is clean in the category in which I purchased I could get it. I was mad I then had to wait again. Shortly later she pulled up a vehicle and was like here goes a little upgrade so we can get you out of here. Overall I had a crappy experience but her super friendly and sweet attitude really turned it around. Kindness goes a long way, and it's free!

This review is overdue... I have rented a car twice from this Alamo location in two years and both…read moretimes had fine experiences. The reason I am writing this review now is because my most recent experience was still excellent despite a small hiccup with available cars on the lot (easily/quickly resolved). The check-in process inside the terminal went smoothly. The interaction at the garage booth was fine--Chloe M. was professional and helpful in communicating what was being done to provide enough available cars. The manager was also there and stepping in to solve this issue in a calm and respectful manner. Bonus points--he was dressed in professional attire and communicated well, which gave me confidence in a positive outcome. Alamo at the Albany Airport is my first choice rental car company based on experiences. My bill has always been accurate. Everyone I dealt with was friendly, which is especially welcomed after/before airline travel.

Great Enterprise! It's behind a China import shop. The waits are long. Staff is from all over the…read moreplace - but there's seats, cold water. The availability is no good. Review: 4

Shout out to Regan for assisting me with my rental today! Definitely a repeat customer! Thank you!read more

This location ran out of vehicles to fill the reservation. They then let everyone stand in line…read morewithout letting us know what was happening. The two women at the front desk were giggling and using their phones without a care in the world. It took just under an hour to get to get a vehicle when we had just one person in front of us in line. They were offering electric cars without any knowledge if we'd be able to charge them or utility vans. What an absolute joke.

I was given a electric car not by my request it was the most terrifying experience ever been…read moredriving 50 years without a accident I was never given any instructions because would declined immediately it was snowy and ice conditions and I was visiting in a rural area I ran out of electric while driving on Xmas had to disrupt my whole family to find a station I only drive the car probably 30 miles after picking up the car not explaining to people the deference between electric and gas car could of had deadly consequences I'm so mad that my life was put in harms way I was told I got the mangers special so simply said ok I had never rented a car and told them that boy did they jump on that I guess my main reason for commenting is to prevent a serious accident happening to a unsuspecting driver of these cars there is a huge different especially in winter conditions it handles 100 percent different also I was given absolutely no warning I hope my post changes budgets handling of giving these cars to people who didn't request them and especially not given any direction during my stay I had to have my daughter pick me up cause I was petrified to drive it I'm a seasoned excellent driver and spent most of my life driving upstate never had any issues driving any car suv or truck