My 5-star rating for the Payless Car Rental at 6975 Norwitch Drive in Philadelphia is based on the…read morestellar performance of one man: one of the shuttle-bus drivers named (to the best of my recollection) Steve. He picked me up at the Philadelphia airport on April 22, and returned me to the airport on April 28. During the airport pickup on April 22, Steve's shuttle bus was full by the time I arrived. However, because Steve could see that I was in pain (I was having severe back pain), he made an exception and allowed me to sit in the passenger seat. We quickly became good friends on the ride to Payless. Upon following the signs for "Rental Car Return" on April 28, I circled the airport rental car center two or three times looking for the Payless car drop-off location. My flight was at 4 p.m., and time was running out. Upon entering the Avis car drop-off location, an employee told me that Payless is not in the rental car center, but rather at an off-site location: 6975 Norwitch Drive. I sped off to that location and was met there by none other than my new friend Steve, standing right next to his shuttle bus. Upon telling him that I was running out of time to make my flight, he quickly checked my car in, ushered me onto the shuttle bus, and got me to the airport on time. I will always be indebted to Steve. Whatever Payless is paying him, it is not enough. Thank you, Steve. Have a great life!

When you've been on a long all day flight and flew from the other side f the country, you're…read moreexcited to get to your destination and call it a night. I waited for the shuttle bus for Payless. None came. 10 mins came. Called the 1800 number on my confirmation. Passed to a local tel number. Then to another. Then asked to wait another 10-15 mins and to call if the shuttle still is not there. Waited patiently. Then frantically dialed the local number again only to be passed to another local number . Then waited then got passed around. It was ridiculously a big issue for me. All the other passengers were gone. The long line waiting of passenger at the airport cleared up and I was still there. Another passenger offered to take me to the car lot of Payless, it was closed. I called them now really upset, they said they can't do anything as they're closed. So I told the man who picked up the phone I'm so disappointed for this disservice! I ended up in New Jersey with my shared ride , and went back to the airport at Enterprise where it was a buttery smooth transaction ! I went out with a rental car that's new, clean and staff were professional! I only booked Payless because it was on Priceline. Cheap doesn't mean good service. You get what you paid for. What a waste of time and energy and I hope I get a refund as the rep told me 10 business days. No one called me back, no email, nothing. I had to drive 2 hours out of Philadelphia and my entire plan for that night was ruined. I had people waiting for me that drove from out of town as well and the inconvenience to 3 parties affected by the irresponsibility of this business is not appreciated. Do not ruin your vacation, your day or your mood. Rent a car from a reputable rental car company . Pay more, NOT Payless! I should have read reviews prior hand! Save yourself the trouble. It's not worth it!

well first time at this location and the line was out the door for a friday afternoon…read more the person who checked me in laughed at me and her colleagues along with other customers that were also checking in a little embarassing after i asked if they had asian minivans! as soon as i walked out they only had what they had and werent interested in getting me the vehicle i was looking for the deal was better than the service to least!

absolutely terrible customer service. They emergency services is equally horrendous. I would not…read morerecommend my WORST ENEMY to these guys. The car I rented got broken down on the highway. I called them and they told me I have to get my own tow truck off the highway because it was a private road. Ok fine. They then asked me where I would like to go. I told them to just take me home. They said they would call an uber but I would have to cover some of the cost. Mind you THEIR CAR broke down with ME on the road. Terrible guys overall

There is absolutely no way to contact customer service! I booked a rental 1 hour before my start…read moretime and for some reason I was not able to get my profile verified in time. 7min after the start time I had to cancel after having paid $186.77 for a 24hr rental that never happened and now am unable to contact anyone for a refund. Since the rental was canceled there is no information for help, no way to contact the owner, or getaround!!!!!! So what happens now? They just keep my money!

One of their drivers parked illegally on my sidewalk. The car is blocking our ability to drive…read morethrough our small philly street. Garbage, delivery and other service trucks can't get through. After a day of it being there, I called 311 and they said to call 911 to get car towed. That seemed like an unnecessary use of city resources and emailed the company's help desk, because they don't have any way to talk to a human being on the phone. I got an email 12 hours later from get around. They told me it would be handled "as soon as possible." An additional 16 hours later the car is still there. I'm hoping a yelp review will get their attention. Company asked for a dm with plate info but their messaging is turned off. Car has California plates and is 7NWS685

Absolutely fantastic. I made a reservation on the website. If you've ever tried to rent a van, it's…read morenot easy--even at the airport. Price was great, so I crossed my fingers. I went in on and everything was in order. The office wasn't posh, but it was clean. I was in-and-out in less than 10 minutes. Here's where it gets amazing. I was planning to take a sofa to my daughter in NC. When I got it loaded in the van, we found out that the sofa had mice ;( so I dumped the sofa at the curb and returned the van expecting to pay for one day per the rental agreement. No worries. When I got back and told about the sofa. He said no charge! Could not believe it. He was so nice. "There's no way I would charge you since you couldn't take your trip." I'll be back for sure!

I called the Bargain office in Broomall at 11:00am on a Saturday office to see if they had any cars…read moreavailable. They did. I walked in at 11:20 and had my paperwork done and was in my car by 11:30. Very fast, courteous service. The car was a Nissan Sentra. It was clean and worked well except for the parking break dashboard light -- which would sometimes go on and beep at low speeds. I returned my car Tuesday at 8:10am and was once again out of the office in five minutes. I'll return here if I need another car.

Reserved car ahead of arrival at Philadelphia to save time. Clerk made us jump through hoops and…read moredo it all over. When asked why she wasn't using the reservation, I had in hand , she said "too many people!". Difficult to hear her as she wore a mask and sat behind a shield. She pointed outside to a sea of cars. There was a person in lot wearing a yellow vest. When he saw us, he walked away from us disappeared through parked cars. Had to go back in, we told her we had poor hearing and vision. So glad another employee was standing there at the time and walked out with us to show us where to go. All of this with luggage in tow! We are in our eighties and found experience very stressful.

I am beyond frustrated with my experience at this Hertz location. My flight was delayed--something…read morecompletely out of my control--and I arrived at the counter only to find it shuttered. Nowhere during the booking process or in my confirmation was it clearly disclosed that if a flight arrives past a certain hour, customers are simply stranded until 6:00 AM. I had a confirmed reservation, yet I was left stuck at the airport for hours with no vehicle and no support. It is incredibly unprofessional to not have a contingency plan for flight delays or, at the very least, a clear warning that "guaranteed" rentals aren't actually guaranteed after midnight. If you have a late-night flight, do yourself a favor and book with a company that actually values its customers' time and safety. Avoid this location if you want to actually get to your destination on the day you arrive.

The most seamless rental I've ever had!…read more I don't usually write reviews for rental agencies but this spot really wowed me. I had to book a last minute car for a two day trip. They only had vans listed online which I was skeptical about but I needed to book it. With the online booking you can pick it right up. Waiting outside the terminal, watch for a city sized bus for National, Alamo, and Enterprise. It took a little longer than the other pick up vans but the wait was not long. At the Enterprise stop, you can just walk up to the car and get in if you're already booked. When you drive out, they cross-check the car against your booking. This part took about 10 minutes including waiting behind a car. Coming back to drop off the vehicle, do not get in the rental return car lane. That is for all other rental agencies. Keep going around the circle in the right lane until you see signs for Enterprise. Then take the left into the lot, and follow the drop off instructions by the guys in the lot. All it took was driving up into a lane and leaving the keys in the vehicle. They scanned the car's barcode and check the gas level. That's it. Then walk over to the shuttle bus to get back to the airport. It was faster dropping off than picking up, which was already fast! I had the receipt in my email shortly thereafter. Oh and the Chrysler Pacifica I rented was not like my mom's van I used to drive in high school. Hybrid. Cooled seats. Sound system. Not bad. I would definitely rent from them again in the future.

I was at this location on a summer weekend, and I had a very easy pick up & return process as well…read moreas a nice sedan for my weeklong rental. Both shuttle bus drivers were excellent--very friendly, helped with luggage, ensured you were dropped at the right spot. The folks to check in and out your car were competent and quick. This Enterprise location seems like a well-oiled machine with great management and training.

I thought this was the perfect car rental company until I left a very expensive pair of sunglasses…read morein the console. I reached out immediately and took all the steps for lost & found. I have not heard a single word from them. Apparently the customer service doesn't extend into lost items and they have a problem with theft. Still no word.

They gave us a car with expired registration. We got a ticket after parking the car which of course…read morewe gave to National to address. Car Bluetooth was not sincing with phone. Disappointing rental. We returned the car in a day instead of keeping it for 5 days. To their credit, National did not charge us for the rental, but the whole rental was a pain in the neck!

Had minor personal problem upon checking in, and the supervisor there was absolutely amazing. I…read moredon't remember his name but it was a Saturday at 4pm that we checked in. This was one of the smoothest check-ins for a car rental.

Nothing but great things to say about this location and the staff here. I've now been without my…read moreown personal vehicle for a year and I have to say, it's been amazing. No stress about my car being hit or stolen while parked on the street and no outrageous car insurance premiums. When I do need a car for trips back to Rochester or work or...any other reason, I really do not like to rent from anywhere but here. I've now rented 5+ times and have had nothing but fabulous experiences. I am typically in and out within no more than 15 minutes and all of the vehicles I've rented have been safe, new, and included great features. The team here makes sure you're comfortable before departing and clearly walks through the billing. I had an issue where I was incorrectly charged for something and it was resolved same day. The only complaint I have is in re: the Saturday and Sunday hours. As this location is only a few blocks from my home, I really prefer to return here so I have a seamless and easy process. This location being closed on Sunday and only open for a three hour window on Saturday makes that a bit difficult. That being said, I've been able to make it work thus far and I understand that the Center City location is prime for business visitors and less for locals. I look forward to more seamless rentals from here in my future!

Car rental experience went pretty well until they tried to scam me. A shuttle from the airport was…read moreno problem. No line when I arrive. The woman at the counter was very helpful. They did say that they didn't have the pickup truck I rented, but did have an SUV available which I said was fine. She mentioned a Bronco and I thought that would be great to try out. Then I got outside and found out it was a Bronco 2 which is totally different. I didn't need the extra space, but I was excited to drive something different. I just moved on because I got a good deal and it wasn't a real issue. I drop the car off a couple hours early. I forgot to get gas, but I figured it wouldn't be a big deal because I only drove about 50 miles. It came out to about 2.5 gallons which I figured I would be charged for. Then I looked at my bill and found out I was charged the same amount I already prepaid (approx $140). I just spoke to customer service and they asked about a damage waiver. I said I didn't add anything on and that when I was asked I told them I had insurance already. He put me on hold for a bit and then removed the charge and the taxes to the tune of $115. I said I was fine paying for the extra gas which was $23. I imagine they are just hitting people with this extra charge and then not removing it unless you call and complain because there are a handful of other similar reviews. That's a shameful practice and they probably scam a lot of people out of a ton of money when you add it up. I'm glad I noticed the multiple charges and made a call about it, but I shouldn't have to do that. Do better Budget!

this year I have rented from three different car companies at three different airports. Budget is…read morethe only company that helped me with my bags and that gentleman was so kind and expected nothing in return and my bags were heavy. The lady at the counter was very pleasant whenever I think about going back home, I'm usually quickly reminded about the poor customer service in that area but all of my interaction I had with the budget even with changing my pick up time. There were nothing but polite and cheerful. I had no issues with the car. I will definitely keep budget in mind next time I fly into Philly.

Surprised this place is 2 stars. Their customer service is on point…read more I dealt with Mike and he was amazing. He saved me money and got me in a vehicle 2 hours before my pick up time. Super easy system. 24 hour return. You pull up and there is always a few white Mercedes with people in them to take the car back. It's also a lot cheaper than enterprise. And enterprise rents their cars to Federal agents so F them. Insurance and tolls - all that jazz is $700 for 7 days. Most places end up being that after taxes and then you've gotta pay your own tolls.

At first I was so impressed with SIXT. On the plane, I was assigned my car, didn't have to wait in…read moreline at the airport and picked up my car in good condition (aside from some minor scratches) in the class I booked. I told my husband we will definitely use them again! Vehicle was fine for the rented, returned on time. Vehicle was fully inspected by an agent, signed off as "no damages". Several days later, I've now received an email telling me there is a "windshield chip" that wasn't present when I got the vehicle. The vehicle has been sitting in a busy garage for days. It was fully inspected inside and outside by Tatyana an agent for SIXT, and now suddenly this?? What's worse is now that I read reviews - this scam appears to be common practice from this company. DO NOT USE SIXT. You will regret it.