I had a terrible experience with the Philadelphia PayLess car rental at the Philadelphia Airport…read more My car battery went dead the next day and I had to have it jumped. Evidentially it was because when I rented the car at the end of the day the lights were not on. When it got dark on my drive to Delaware I turned on the lights and did not turn them off. (that was my fault) However, the next day I had to have the car jumped two times. The second time it was when the car was idling at a busy traffic light. Thankfully someone stopped and jumped the car. I took it to a Ocean Tire and Battery near Lewes, De, and they charged it overnight and told me it was at 94% and should be good the rest of the week. I called Payless A FEW times and they told me to get a new battery and they would pay for it. It worked the next 4 days, but when I stopped at lights it would hesitate. My last day in Delaware it would not start at all. I called AAA - it took three hours for AAA to arrive. AAA tested the battery and said the idle test showed it was too dangerous to drive AT 84% He was ready to replace it - but when I called Payless, they told me they would not pay for it unless I put the dead battery in the trunk, and would only reimburse me the $300 if their own test showed it was insufficient. AAA suggested I leave the battery in place and purchase a portable NOCO battery charger for $100. That way, it the battery died on my drive back to Phila airport at 6 am, I could charge it. He also showed me how to turn of the STOP/START button. I sent Payless manager MICHAEL the insufficient test the next day and he claims AAA was just trying to make a sale and the battery was fine. He was also rude to me. I WILL NEVER RENT A CAR WITH PAYLESS AGAIN. It was the STOP/START button that was draining the battery. All l asked was to get reimbursed for the NOCO charger.

I booked my reservation through a third-party. Car pick up is off the airport, but I waited less…read morethan 10 minutes for the shuttle. Getting the car was quick. The employee was pleasant, he advised me they open at 7 AM. What he didn't mention was they open at 8 AM on Sundays which was the day I was dropping my car off. I arrived just before 7 AM and waited but when they did not open I contacted the number on my receipt and was advised they open at 8 o'clock on Sundays. There was a sign on the gate for after hour drop off, I wish I was advised of this previously as time was of the essence to catch my flight. Luckily the after hours drop off was only a few miles away, and the shuttle was right there. The car was as expected , and the price was good.

Shuttle service from airport was effecient, no delays. Customer service on shuttle and at rental…read morecar counter was professional. The car was clean and operational. I would rent from them again if in the area.

Easy shuttle from the airport to here. Great customer service. I was able to finish up quickly and…read morehead outside to choose my rental. They gave me the choice between two Jeep Wranglers: a black or a yellow one. I went with the black. Everything inside has been working well so far. Always a good time with Alamo :)

There is absolutely no way to contact customer service! I booked a rental 1 hour before my start…read moretime and for some reason I was not able to get my profile verified in time. 7min after the start time I had to cancel after having paid $186.77 for a 24hr rental that never happened and now am unable to contact anyone for a refund. Since the rental was canceled there is no information for help, no way to contact the owner, or getaround!!!!!! So what happens now? They just keep my money!

One of their drivers parked illegally on my sidewalk. The car is blocking our ability to drive…read morethrough our small philly street. Garbage, delivery and other service trucks can't get through. After a day of it being there, I called 311 and they said to call 911 to get car towed. That seemed like an unnecessary use of city resources and emailed the company's help desk, because they don't have any way to talk to a human being on the phone. I got an email 12 hours later from get around. They told me it would be handled "as soon as possible." An additional 16 hours later the car is still there. I'm hoping a yelp review will get their attention. Company asked for a dm with plate info but their messaging is turned off. Car has California plates and is 7NWS685

We are incredibly grateful for the outstanding service we receive from Bargain Van in Brookhaven…read moreand Broomall. They make reserving vehicles quick and easy, and their team consistently goes above and beyond to accommodate the transportation needs of Delaware County Special Olympics. Most importantly, they provide safe, clean, and reliable vehicles, giving us peace of mind as we transport our athletes to practices, competitions, and events. Their professionalism, flexibility, and commitment to customer service make them a valued partner in helping our athletes succeed. Thank you, Bargain Van, for your continued support of Delaware County Special Olympics. We truly appreciate everything you do!

Absolutely fantastic. I made a reservation on the website. If you've ever tried to rent a van, it's…read morenot easy--even at the airport. Price was great, so I crossed my fingers. I went in on and everything was in order. The office wasn't posh, but it was clean. I was in-and-out in less than 10 minutes. Here's where it gets amazing. I was planning to take a sofa to my daughter in NC. When I got it loaded in the van, we found out that the sofa had mice ;( so I dumped the sofa at the curb and returned the van expecting to pay for one day per the rental agreement. No worries. When I got back and told about the sofa. He said no charge! Could not believe it. He was so nice. "There's no way I would charge you since you couldn't take your trip." I'll be back for sure!

Worthless. The worst Hertz counter on the planet. The worst service (well... I can actually address…read morethe service if they ever answered the fucking phone. It's been busy for two weeks now. Total bullshit) You know who answers our phone National. I'm done with Hertz. This is fucking ridiculous even they're online quote unquote " service" don't. No one ever comes on. Fucking worthless. They think they're untouchable. So did Sears. So did Montgomery Wards. So did newspapers and taxis. And they're all gone now. Good riddance Hertz. Worthless.

Had to grab my rental on a recent trip. Had a slight info glitch on my rental but it was easily…read moreresolved. Was quick to get my rental after that. Gold member service with ease.

The most seamless rental I've ever had!…read more I don't usually write reviews for rental agencies but this spot really wowed me. I had to book a last minute car for a two day trip. They only had vans listed online which I was skeptical about but I needed to book it. With the online booking you can pick it right up. Waiting outside the terminal, watch for a city sized bus for National, Alamo, and Enterprise. It took a little longer than the other pick up vans but the wait was not long. At the Enterprise stop, you can just walk up to the car and get in if you're already booked. When you drive out, they cross-check the car against your booking. This part took about 10 minutes including waiting behind a car. Coming back to drop off the vehicle, do not get in the rental return car lane. That is for all other rental agencies. Keep going around the circle in the right lane until you see signs for Enterprise. Then take the left into the lot, and follow the drop off instructions by the guys in the lot. All it took was driving up into a lane and leaving the keys in the vehicle. They scanned the car's barcode and check the gas level. That's it. Then walk over to the shuttle bus to get back to the airport. It was faster dropping off than picking up, which was already fast! I had the receipt in my email shortly thereafter. Oh and the Chrysler Pacifica I rented was not like my mom's van I used to drive in high school. Hybrid. Cooled seats. Sound system. Not bad. I would definitely rent from them again in the future.

I want to start by saying that I truly love National Rental Car, it's by far the best rental car…read morecompany out there. I came to the area for a couple of days and rented a car here, which I reserved prior to arriving. The car I got was great, service from the folks I came in contact with was nice. The only issue is the horrible bus system to get to/from the terminal. In these modern days, NO AIRPORT SHOULD USE BUSSES for rental cars! I don't care what the reason or excuse - FIX IT!! Get rid of the busses and put the garage right outside the terminal. If you can't do this, then use a light rail system. But busses SUCK! They are inconvenient and in this situation, there were 50 people waiting just for the National Car Rental bus to appear. In the time we were all waiting, the Hertz, Avis, Budget, Sixt busses appeared more than once and only a few people got on them, but the amount of people waiting for kept building up, which told me I needed to run to the front and jump on as soon as I saw the national bus and it was a complete mess when it arrived. Terrible service! (And someone will reply from National asking me to go to a link which is worthless... Not sure why they reply with these canned responses)

Easy to get to since it's inside 30th Street Station…read more I'm an Emerald Club member so by the time I arrived, they'd already printed out my contract and had a car ready for me. I was upgraded to a Toyota Avalon (PCAR) at no charge (originally reserved an intermediate [ICAR]). Amtrak's doing some work on the garage where the rentals used to be stored so it's a bit of a hike to get to the lot. Cross over to the Cira Center building and take the elevator downstairs. It's an open lot so it will suck if it's raining or snowing. Be sure you get a ticket from the counter so you can get out of the lot...lol. I couldn't find the car and kept hitting the lock button...lol. One of the greeters helped me find it after showing him my contract...he knew exactly which space it was in since he had parked it...lol. The return process was easy too. The greeters can check you in on their handheld computers, so most of the time they will just check the mileage and gas, confirm the credit card you want to use, and then print a receipt so you can be on your way.

I thought this was the perfect car rental company until I left a very expensive pair of sunglasses…read morein the console. I reached out immediately and took all the steps for lost & found. I have not heard a single word from them. Apparently the customer service doesn't extend into lost items and they have a problem with theft. Still no word.

I recently had a great experience at this Enterprise location. Needing a rental due to a car…read moreaccident, AJ was really helpful, kind and effectively and quickly got me into a car . Made a day which started out on a terrible note much better. Highly recommend!

Had minor personal problem upon checking in, and the supervisor there was absolutely amazing. I…read moredon't remember his name but it was a Saturday at 4pm that we checked in. This was one of the smoothest check-ins for a car rental.

this year I have rented from three different car companies at three different airports. Budget is…read morethe only company that helped me with my bags and that gentleman was so kind and expected nothing in return and my bags were heavy. The lady at the counter was very pleasant whenever I think about going back home, I'm usually quickly reminded about the poor customer service in that area but all of my interaction I had with the budget even with changing my pick up time. There were nothing but polite and cheerful. I had no issues with the car. I will definitely keep budget in mind next time I fly into Philly.

This place is literally Fuel for Nightmares. By far my worst experience renting a car. Service was…read moreextremely poor and slow, I had to wait 4 hours just to get my car. What I was given was labeled the "manager special" and turned out to be an electric car, which isn't practical for traveling out of state given charging times and limited range. When I asked not to take the electric car, I was hit with an additional fee. Overall a really frustrating experience, and I won't be using Budget again. I've switched to Enterprise going forward.

From start to finish, my experience with SIXT at the Philadelphia Airport was amazing! As soon as I…read moregot on the shuttle, the driver welcomed me and gave me recommendations for some of the best places to eat in Philadelphia. I rented a BMW X3 and had an absolute blast driving it! The icing on the cake was the return. My flight wasn't leaving until the next morning, so when the driver asked which airline I was flying, I told him I was staying at the Philadelphia Airport Marriott and that he could drop me wherever was most convenient. Instead, he went above and beyond and dropped me directly in front of the hotel. The customer service was thoughtful, friendly, and exceptional from beginning to end. I will absolutely rent from SIXT again!

ur experience with Sixt at Philadelphia Airport started out great. The pickup staff were friendly,…read moreservice was quick, and the car was clean and in excellent condition. Unfortunately, the experience after returning the car was completely different. We returned it on time with no issues, and no concerns were mentioned during the return inspection. We were shocked to later receive $560 in additional charges -- $448 for odor removal and $112 for "special cleaning." We don't smoke, had no pets in the car, and did nothing that would have caused an unusual odor. After we disputed the charges, Sixt refunded the $448 odor fee. However, they refused to refund the $112 cleaning fee. It took four requests before Sixt finally provided a photo to justify the charge. The photo showed a small amount of sand on the driver's floor mat -- no stains, trash, excessive dirt, or damage. It looked like something that could easily have been handled with normal vacuuming between rentals. I completely understand charging customers when a vehicle is returned excessively dirty, but $112 for a small amount of sand on a floor mat is unreasonable, especially when nothing was mentioned at return. What should have been a 5-star rental experience was ruined by unexpected charges and the amount of effort required just to get an explanation. Very disappointing, and it makes me hesitant to rent from Sixt again.