We picked up our rental car on a Thursday morning right when they opened at 8am. This location is on Canal Street and is the same place as Budget Car Rental (they're owned by the same parent company). When we were going through the pickup process, the representative asked for proof of insurance which was not typically our experience when getting a rental car. We got that sorted out but then later the credit cards wouldn't work on the machine so he tried another register and then it worked. This whole process took longer than we would've liked but we got here early expecting delays. We filled up gas at the Chevron station nearby before coming back. After we dropped off the car and were in the process of paying, they accidentally charged us for gas assuming we didn't fill up the tank. Eventually the representative was able to fix this and refunded us the gas amount charged and then we were on our way. There were a couple hiccups during our experience but they were eventually ironed out with some time and patience. It also helped that the workers were friendly and were knowledgeable and experienced in resolving issues. Everyone's experiences vary at places like these but I can say for us, the pickup and drop-off processes were smooth for the most part. read more

AVIS - New Orleans - Car Rental Near Me - New Orleans, Louisiana

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I want to emphasize that this review is specifically for the Avis at Louis Armstrong Airport (MSY). Other Avis experiences have been far better. The rental started off bad. It took me 45 minutes to have the car delivered. Advice: don't offer that service, if you can't do it efficiently. It generally takes less than 5 minutes to walk to the car. It got worse. The battery on a 2026 hybrid died, and they wanted to charge $173 for a jump! The explanation was that I didn't pay for roadside assistance insurance. My take: a ne w car should have a good battery, and, given that modern cars don't let you forget to turn off the lights, plus I'd driven during the day. So I had it jumped, drove 20 minutes to make sure the battery was charged, checked out of the hotel, and... the battery was dead again. It took 6 hours to get a tow, for which they wanted to charge $319. At this point, they need to refund the rental. I am serious about this, even if work is paying. read more

We had a confirmed reservation with Avis to pick up a car. When we arrived, we were told the vehicle would not be available for at least an hour and that we needed to be placed on a waitlist. They could not guarantee when -- or even if -- we would receive a car. What was most disappointing was the attitude. The front desk agent and the manager seemed completely indifferent. The message was essentially: "Wait if you want, or don't." No solutions. No effort. No urgency. We ended up walking a few blocks to Enterprise. Even though they also had limited availability and we did not have a reservation there, their team went above and beyond -- calling other locations until they found a car for us. That's what real customer service looks like. I strongly recommend avoiding this Avis location. There's a reason it has such low ratings. Our experience certainly supports that. P.S- attire was VERY unprofessional! read more

I made this reservation two weeks in advance, and when I arrived, I was met with utter disregard. The two women at the counter were shockingly rude barley even acknowledging me until I greeted them first of all while they stood there gossiping about their personal lives. And to top it off- no cars, no apology, no solutions. I immediately called all five other locations in the area, and everyone single answer except this one. I've been calling every few days, today alone, I called six times and no answer. This is beyond unacceptable, especially for a reservation made so far in advance. This location is a complete failure in customer service. read more

I picked up a car at the city lot on canal street in New Orleans. It was very dirty but we proceeded, after filming a walk around on my phone. About two hours later, I noticed a low tire indicator on the dashboard. I called the canal street office, but they were unable to provide another car, so I returned it to the New Orleans airport. The lady at the rental car drive in tapped on the window, and I told her that I was returning it to get another car due to the low tire indicator and that I was heading into the country in Louisiana for a week. Her response: put some air in the damn tire! She stomped off to give me some paperwork and I got another car. A few days later, I received a letter from avis indicating that my vehicle had incurred damage and received a charge of $149.99. After talking to customer service, they indicated the damage was in fact the low tire. I spent two hours with customer service, and finally got a refund. When I returned the new car, I got about the same unacceptable experience. Amazingly, I was given a card to provide a review, and the agent insisted I give them five stars before I left the garage.! I feel that there was some retribution performed by the first agent. Get rid of the New Orleans return lane staff and replace them! read more

I have used Avis at other locations for more than a decade, and I've never seen a location as bad as the one at the New Orleans Airport. There was no one at the premium desk; that can be OK if you have the app. Unfortunately, our rental didn't have the car seat that we had reserved. I went back downstairs to the shared Avis/Budget desk, and told to talk to someone at the Preferred desk. I walked up to some employees in the parking lot who discussed what to do for a while. One of them said something I couldn't understand and began to walk away. 30 minutes later they hadn't returned, so I went back to the loitering employees. They told me to keep waiting. Finally after 45 minutes, the other employee returned with a car seat. It was the very cheapest kind of car seat, costing the same new as to rent for a week. It was also missing a Latch belt, so I installed it by seat belt. The car itself was very dirty. There was unwrapped candy on the floor and a used q-tip in the cupholder. Important for later in the story, there was pet hair on the floor. All four tires were under 15 PSI, but I figured that wasn't my problem. There were no employees to complain to, so we took the car. There were no staff upon return, either. Two weeks later, I received a letter in the mail that they would charge me $120 for cleaning the car, due to "excessive dirt / pet hair." I explained that the car was dirty when we got it and no animals were ever in the car while we rented, but they were uninterested. They also refused to refund the broken car seat. I am generally happy with Avis, but you should stay away from this location. They are clearly understaffed and a have a low quality service, charging customers to make up the difference. UPDATE: I emailed a different customer service address, and they did refund the $120 cleaning fee. read more

Reserved a car. No cars available. Had to go out to the airport for a car. Couldn't be waiting around all morning for them to clean cars. read more

DO NOT RENT FROM THIS COMPANY- they are crooks ! They will overcharge , lie and keep trying to get money after they gave horrible service. We rented a car from canal, first they didint have the car ready, second they provided a car that had mechanical issues , dirty smelling like crack and needed service. Making it a liability to our safety. Rhen they promised to refund the ammount paid because of all the inconvinience and sis not follow through, HORRIBLE customer service, and THEN. To top it off, they have the oddasity and almost criminal behaviur to charge almost $500 for the cleaning of the car that was dirty and smelling kike crack to begin with. This is unaceptable and outside from being a complete fraud charge is almost as if they are trying to scam money out of their unhappy customers. DO NOT RENT FROM AVIS EEEEVER . DISASTER read more

Reserved a car at a downtown New Orleans location, only to discover upon arrival that they had ZERO vehicles available. When I demanded a solution, they casually directed me to their airport location--forcing me to pay for an expensive taxi while I was already running late. Incredibly, after rushing to the airport, I was met with the SAME response: "Sorry, no cars available." Is this a car rental company or a cruel joke? Avis has utterly failed at the ONE fundamental aspect of their business: having cars available for confirmed reservations. They wasted my time, money, and pushed me to the brink of a breakdown--all while showing complete indifference to the chaos they created.​​​​​​​​​​​​​​​​ read more

I rented a car from New Orleans airport. My rental agreement was for $95.20. When I rented it, the lady at the desk didn't give me any paperwork. When I returned it, the man didn't give me a receipt. He said I would be emailed a receipt. I wasn't, but I was overcharged $16.84. Avis is a bunch of thieves. I emailed their customer service. They keep giving me the runaround by asking for information they already have like my credit card, etc. I put in a complaint against them at the BBB. They said the overcharged was for gas. The tank was full. They said I was short by .2. That means they are me charging $84.20/gallon. That's a scam and a bunch of thieves. Don't rent with them. If you do, get all the paperwork up front. read more

AVIS - New Orleans - Car Rental Near Me - New Orleans, Louisiana

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I would prefer to give zero stars. We were given an electric car as a rental, and we were told there were no other options. The agent promised that the car's range was 250 miles. Based on that representation, we set out for our destination, which was about 100 miles away. We were not even halfway there when we realized that the battery was depleting fast. We scrambled to find a charging station, but could not find one that with rapid capacity or that was compatible. We called Avis roadside assistance, but they could not contact their local service providers, so we were left on our own. It took most of the afternoon to locate a suitable charging station and then get the car charged enough to get back to our hotel. We finally arrived at 11 pm. The next morning, we returned to Avis and requested a non-electric vehicle. While they were able to get one for us, they did not apologize or offer any kind of discount for giving us a vehicle that was not suitable for our needs. Also, there was no mention that Avis roadside assistance failed to provide any help to us. Our sightseeing was severely cut back and the day was spent scrambling to find a suitable charging station. If Avis is going to use electric vehicles, they should make sure that there are suitable charging stations available, and their roadside assistance should be available to help stranded drivers. read more

This location is running a scam. They charged me a one-way fee for $250 even though it was the same location for pick-up and drop off. When I called to correct it, they then changed the fee to a "misc fee". Either way, the condition of the vehicle was the same as I received it and not additional charge was authorized or warranted. read more

I rented a car and paid $350.72 ahead of time online. We had bad weather at the airport and our plane was delayed 4 hours. Upon picking the car up 4 hours late, the transaction seemed to go smooth. They told me which car to take then some other woman told me she would email my rental agreement. Upon returning from my trip, I checked the emailed receipt and realized they charge me $968 instead of $350. There was a $90 fuel fee which I anticipated but otherwise nothing to suggest why the cost was so much higher. After hours of phone calls and many emails, they said it was because I picked the car up later than I had originally planned (due to the 4hr delay) so that voided the original rental agreement. The new rental agreement was for a higher price. I was not told this while getting my car, I was never shown a new rental agreement, and I didn't sign a new agreement. Now they are refusing to refund the $500 extra. Do not go through this company. They have fraudulent practices and will find a way to charge you more. read more

AVIS - New Orleans - My original rental receipt - Car Rental Near Me - New Orleans, Louisiana

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The PICKUP: Picked up TUESDAY morning #easypeasy #duringCOVID19 #thepandemiccontinues This was the SECOND stop of an attempt to rent a vehicle for the THANKSGIVING HOLIDAY, which should RIGHTFULLY be called INDIGENOUS PEOPLE HOLIDAY; but that's topic for another time. Anywho, as I mentioned, this was our 2nd attempt to rent a vehicle, as our 1st attempt was FUTILE; this was from another rental car agency, who shall temporarily remain nameless, but they too WILL BE REVIEWED. Once the initial plans fell thru, we journeyed here and were seamlessly able to get a vehicle, a better, more comfortable vehicle, than what was offered at the 1st rental agency & for a better rate; did I mention it was a 2020... hello NEW CAR SMELL & without faking it with one of those fragrance trees . Seems like it was divine intervention that we were led to rent here, thank you Jesus. The manager on duty, Ms Nisha, I believe that was her name, at this time I was so flustered, until I barely remembered my OWN name!!! Ms Nisha was attentive and able to multitask with great efficiency, as she was processing our transaction, interacting with co-workers & and providing a quote to a lady on the phone; talk about a one WOman show... my mind was blown at her follow thru-ness & accuracy!!! The vehicle selection was random, kinda wanted to choose the vehicle, but hey, at this point, the Flintstone Car would've been ok; we just needed to go. The vehicle had a few exterior smudges but we were able to review them, mark them on the contract, make note of the gas gauge and I was out of there!! #vroom THE RETURN: Returned SUNDAY morning. #easypeasy #duringCOVID19 #thepandemiccontinues Oh what a rainy, dreary, cold wet day. That made this return a little bit more complex. No one came out to review the vehicle with me, the young lady indoors simply asked for the keys said that they would check the fuel and email me a receipt; that was pretty good. I liked that it was a stick and move caper, I LOVE these. This quick and easy return, thankfully made a long road trip, less long; who wants to be bothered with details of returning a vehicle that was in the same condition as when you picked it up... Not me. As I return the vehicle I noticed customers waiting for vehicles, I also saw a representative moving the vehicles to clean them and get them ready for the next customer. Seems like a seamless operation to me, kudos to Canal Street AVIS/BUDGET rental car agency. #EasyPeezy #StickAndMoveCaper #EasylikeaSundayMorning like the terminator said, #IllBeBack. read more

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Waiting. Waiting. Waiting. We had a reservation for a hour before we arrived. We waited in line for 45 minutes. Waited in the back after they were done with us at the counter for over 30 minutes and given no eta on when our rental would be ready. Avis is great for making you wait. We still don't have a car over an hour later. read more

AVIS - New Orleans - Car Rental Near Me - New Orleans, Louisiana

Worst Avis I have been to and I have been to dozens. I have been here several times. Long waits. Dirty cars. Dirty interior in waiting area. Inaccurate billing as relates to fuel levels. The place is a dump. read more

Basically, this is exactly what I expected. Service was fair. There wasn't a long line as we came at opening, but that means they only had a handful of cars. They were not too pushy about extra insurance and respected our decline. We were given a car that was wet. They basically rinsed it off, there were tons of dead bugs still on the windshield. We were driving the rental car through 4 different states so quite a bit of driving for the week. The car they gave us must have had a bad tire sensor as it told us it had low tire pressure and we checked it several times during the trip and it was fine. It was the typical average rental car experience with an okay condition rental car. read more

They don't even try anymore. Check in was easy and agent was ok. Car was filthy. I splurged on a convertible and it was dirty inside and out. The door had some kind of sticker residue on the outside. Inside had a layer of dust on the dash, previous renters deposit tickets and water bottles rolling around, stick stuff on steering wheel and splashed on interior doors, and obviously not vacuumed. We used to get an almost brand new detailed car and now it just sucks, for more money. Also got my flight delayed so of course they had to tack on some extra charges for a 2 hour difference. read more

Reserved a car a while ago, sent many emails confirming receipt. At around 8 am they texted it would be about a two hour wait. I called and they said it wouldn't be 2 hours and they would call. No call so showed up 2 hours after reservation and no ETA. The agents are polite, but they are telling everyone the same thing.....no cars....no ETA. People are in the lobby pushing back reservations and saying they will be late to weddings. They need a better system or not take so many reservations. read more

Do not rent from this location! Would give a 0 if available. I prepaid for a long range Tesla weeks in advance and the website gave me the option of only 2 locations in the city (out of approx. 10) that had the vehicle I wanted. When I arrived I was told they don't have Tesla's, and have never had them for rent. The male employee then laughed and said he doesn't know why Avis keeps sending people there to rent them. They didn't even have a "or similar" vehicle ready for me to take. The gas vehicle I was eventually given was unfit to be driven. That night I hydroplaned on the interstate because of low tire pressure. The pressure was supposed to be at 35psi when cold but the tires were on 30, 30, 27 and 31. In addition, I could barely see through the front window when the sun went down and had to spend money on Windex wipes so I could safely drive. The facility is also filthy and had a strong urine odor both during pick up and drop off. I almost couldn't stay in the building it was so foul. I don't know how the employees can stand to be in there, let alone greet customers in those conditions. Needless to say I will never rent from Avis again and will discourage others from doing so, particularly from this location. read more

I'm a preferred Avis member and the location at the Hilton Riverside is by far the worse branch. That Shawn fella rents crap because he has no morals or integrity and on top of that, he is disgustingly rude. We reserved a Tahoe and he didn't have any SUV's there, although the reservation said he did. He said he could get one. 45 minutes later, it gets there all banged up with white chalk outlined around the damages on the vehicle. We were in a hurry so we took it. Upon stopping for gas, my husband said the registration/brake tag was expired. At that point, I called Avis to report that and they advised us to trade it in at the closet Avis we can find. We get back with a brand new Suburban and this man overcharges us for a two day extension. I told him he rented us a crappy expired vehicle and he tells me, it was not expired. The tag had a 01/2019 expiration date and it's 9/26/2019. Either he's aloof or cunning....I think it's the latter. I implore you fellow Yelpers to take your business elsewhere. This location at the Hilton Riverside just isn't worth your business. I should've known he was suspect when he came running after us to rent a vehicle after we decided to leave. See pictures of how this was rented to us. read more

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I wish I could give zero stars for this Avis! I had a gas rental reserved with Uber for this location. When I arrived for my appointment to pick up, they said they only had electric vehicles available to rent for Uber. I then tried the electric rental with a Chevy Bolt EUV and after getting home with the rental, it had a sidewall bubble on one of the front tires. I then had to drive back from Westwego to Canal Street to exchange the vehicle for a different Chevy Bolt EUV. The second Chevy Bolt they gave me was not fully charged and the windows were so filthy, I spent 2 hours cleaning the from cigarette smoke residue and also had several stains on the seats. Oh it gets even better, Don't stop reading! The first night I worked for Uber with this electric vehicle, I had to spend over 6.5 hours and $50 to fully charge it(which is only 80% charged), max charge only gives you 220 miles(which is really only 176 miles) because it is supposed to charged when reaching 20% left(44 miles). So I lost 6.5 hours of working time which is over $100 in income. Keep in mind, at $394 rental per week and $35 to $50 to charge each day, you will not make a profit until after $100 each day, and the max you can make doing either Uber or Uber Eats will be $150 per day, working 12 hours. Keep in mind, 6 to 8 hours will be waiting for the vehicle to charge. IF YOU DRIVE FOR UBER OR UBER EATS FULL TIME, DO NOT RENT AN UBER ELECTRIC VEHICLE, unless you are OK with spending $384 for rental, $280 to charge equalling $664 to make a maximum of $250 to $350 for the week. THE MATH DOESNT LIE! Oh, by the way, I stopped in to the Canal Avis location to try and exchange it for a gas vehicle. They said they did not have any gas Uber rentals, yet gave a gas Kia Forte to another Uber rental customer 3 hours later!? Yes, I was there for 3 hours, after working from 8:20pm to 8:15 am, and did not get any help, before I finally left to go home and get some sleep. I then returned at 5:30 pm and returned the Electric Vehicle which took only 5 minutes. DO NOT RENT ANY CAR FROM AVIS ON CANAL! DO NOT RENT ANY CAR FROM AVIS ON CANAL! RENT AT YOUR OWN RISK, YOU WILL GET ZERO CUSTOMER SERVICE! DO NOT RENT FROM AVIS ON CANAL! read more

AVIS - New Orleans - AVOID AVIS CAR RENTALS!!!!!!!!!!!!!! - Car Rental Near Me - New Orleans, Louisiana

Poor experience. We had to wait for 10 minutes to speak with a representative. We received a car that had visible body damage (that did not rest the car's driving experience). There was no mention of the damage when I was fit the car key. I took a picture of the damage and asked have the damage noted on my contract. The location allows after hour car returns but all of the parking spots were full when I returned the car. read more

unreliable place but I scored them OK as the staff were sincerely doing their best. I reserved the car in advance and arrived on time to pick it up. no car available but was told it would arrive in 30-60 minutes . while I waited there were three other customers waiting like me. a couple more people were told there was no car at all despite their reservation and to call Customer Service. Staff updated me at an hour saying my car was being driven from another rental location that had excess cars. After waiting two hours for the reserved Standard Sedan and approaching closing time, the staff offered me a a Premium Luxury Sedan upgrade which was available at no extra charge. read more

I can't express just how much I was dissatisfied with the level of customer service I received. The staff was rude. I witnessed a manager literally yelling at a tourist. She kept yelling bye at him because she didn't explain herself clearly. She told him she'd send a copy of his receipt, so the gentleman was waiting. So the poor guy was waiting. I returned my car on Sunday, April 28th at 0958. Tayna took my keys and told me the same thing, that she would send me an email. I called the 800 # because I noticed I hadn't received my check-in email, saying the car was checked in. I finally got the email Monday at around 1000. 2 hours later, I received a call from Tayna again being very rude and nasty. She was chewing in my ear. The call was asking me where their vehicle was. I told her that they would not have been taking personal calls and asking her aunt to save her a lunch plate. They could have checked the car in on time. Of course, she got loud with me and hung up the phone. I will never return to that store again. And I will inform others to do the same. Just straight ignorant read more

After utilizing this location a few times, I felt it was time to give them a decent review to help offset some of the earlier negative nellies. I've rented from Avis all over the world, so I understand the difference between a major airport car rental agency (with their massive staff and resources), from a small downtown lot (with limited staff and resources) like this one. It's unrealistic to expect them to offer 24 hour service or have the variety of vehicles that you'll find at LAX. I've been pleasantly surprised with high-end muscle cars and slightly agitated with the other end of the spectrum, but either way I'm glad they're here, within walking distance of home when I need them. The staff is always friendly and doing the best they can to satisfy the needs of every "entitled" VIP who walks through the door. You're in New Orleans for the love of God, so in the words of Dr Bob, "Be nice, or leave"! read more

This Avis location has been a pleasure to do business with. I'm a local and Kia went above/beyond call of duty to ensure my early return rental was processed correctly/timely. This was my second rental with them and they earned my future business. I highly recommend Avis, especially the Canal street location read more

Ok I've been waiting in line over 60 minutes due to all uber driver renting a car for the first time is taking for-ever!!!!!!!!! I understand but then Avis should have a designated line for uber driver only. Why a regular customer who made a reservation should wait hour plus mins for two uber driver in-front of me????? This is ridiculous!! It took us 3 min to get the car Arrrrrrg. Then The car smells like pot so we are getting another car Not coming here again! read more

Warning: There's a lot to this story, so my review will be long. I have broken it up into sections of my experience. ONLINE RESERVATION/CUSTOMER SERVICE EMAIL: 0 OUT OF 5 STARS When I booked the reservation on Avis' website, I was told that, because I signed in using my Amazon account, I would receive a substantial discount AND a $78 gift card to Amazon. I should have taken a screen shot of this, because OF COURSE, when I received the online gift card, it was for about half that ($37.19). When I emailed them about it, I got reply emails completely in German, which I saved as evidence of this nightmare of a customer service experience. Also, I never was able to update my misspelled name online, despite being told every time I tried that my information would be updated in three days (spoiler: it never was). CUSTOMER SERVICE HOTLINE: 0 OUT OF 5 STARS Before picking up my rental, I noticed that I misspelled my name online. I kept trying to change my name online with no success after more than three tries over a week's time. I called Avis' customer service hotline and, after waiting and waiting, got an associate who said that to change the name on my reservation, he needed to reset my username (?). I asked if he was sure and he told me yes. He sent me a reset email, which I never got (and he told me he couldn't stay on the phone with me while I made sure everything worked out ok). I never did receive the email and wound up being locked out of the online account. My name couldn't be changed at the physical location, so my name is just permanently misspelled on my account. PHYSICAL LOCATION: 4 OUT OF 5 STARS After waiting over 30 minutes for my scheduled/pre-paid rental, I was given a vehicle that, while nice, had plenty of evidence that it had not been thoroughly cleaned during COVID-19 (yikes) and it burned a lot more gas than I budgeted for. I don't fault the people behind the counter - they work hard and probably weren't the ones responsible for scheduling vehicles to be picked up on time. I understand that rental places get busy, but honestly Avis, if (a) you can't keep enough cars on hand, (b) you won't adequately staff your locations to handle both cleaning cars and working the counter, and (c) returned vehicles aren't cleaned and available until more than 30 minutes after they open, THEN DON'T ALLOW PEOPLE TO SCHEDULE PICKUPS BEFORE 30 MINUTES AFTER OPEN. You're messing with people's schedules. I may have been stupid enough to use Avis this time, but I'll probably be booking through Enterprise, etc. in the future, as I have never this bad of an experience with other rental companies. Buyer beware. read more

Did my reservation online and took an uber there Then they tell me the car is not available and dont have any cars for me read more

First of all- I usually choose to just walk away rather than leave a bad review but my latest experience with this location has left me speechless. In the past I have rented from here because of the convenient location for me, repeatedly tolerated the fact that despite the reservation I was made to wait for my car sometimes up to an hour. However the latest interaction was so awful that I have decided to terminate my future dealings with these people. Upon arrival at my reservation time I was told that it was a two hour wait for a car. I replied that "that is fine, As long as I can go run some errands rather than wait in this office". At that point the agent looked up my reservation and said "I see You made this reservation early this morning, we are not honoring those and do not have a car for you". She then not only just coldly handed me back my drivers license but then loudly proclaimed "Now that you just snatched that ID out of my hand- you can just leave, I ain't dealing with you!!" First- I was polite as could be while admittedly being frustrated but I DID NOT snatch my ID out of her hand and was completely shocked at this nonsense. As I turned to walk away I did notice another agent was observing this whole interaction with a look of shock. I am done, done, done, done with this place and have started up a relationship with a locally company with great customer service called Ace/Nifty not far from here. Avis at 1317 Canal St, New Orleans can burn in hell!!! read more

Your reservation means nothing when they don't have any cars to rent! Would be really nice is Avis made the fact that having a reservation doesn't actually guarantee that there will be a vehicle for you. read more

If you come to New Orleans, do not use Avis. They are flippant about their "reservations". If you are a preferred customer, you will wait at least two hours for your "reserved" car and you may actually get charged and never get the car. Oh yes, and when you call customer service, they will pass you off multiple times, while never actually resolving the issue. You will be told that someone will give you a call to resolve the issue, however that will probably be a lie. They will hold on to your vacay money no matter what though.. strictly for 7 to 10 days even if they were unable to provide you with the car. Im beyond disappointed. And my entire holiday plans have been ruined. I have been in the service industry for 30 years, so i know good customer service; im also perfectly willing to give people the benefit of the doubt. However, in this case, the sheer lack of professional courtesy and respect for the customer is a daunting fact you cannot seem to get around. Also, Zero accountability. mr Larry Andre was supposed to help this preferred customer out, but again my bad for trusting A managers accountability. read more

Why allow someone to make a reservation only to get there and the person tells you they have no cars? This place has one function and they fail!!! read more

This place is an absolute tourist RIP OFF....rented a car for the day (not over night) and the cost with insurance was $286 such total BS and a complete rip off. As long as I can I will be sure to tell everyone I know who's thinking of going to NOLA to stay away from this car rental establishment. DO NOT SUPPORT THEM!!! read more

YOU CANNOT RETURN A CAR BEFORE OR AFTER HOURS - ONLY WHEN THEY ARE OPEN. Worst Avis location I have EVER been to In 25 years of renting from them, and I AM AN AVIS PRESIDENT'S CLUB MEMBER. Awful. Open limited hours, and they block off the lot and don't let you drop off a car after hours. We rented a car for a day to go sightseeing while staying in the French Quarter. The rental was $37 bucks. The overnight parking at our hotel was $49 to store the car until the next day so we could return it during this Avis location's meager business hours. Just awful. The worst Avis anywhere... read more

I have never been so heartbreakly disappointed and angry at a company before. Confirming reservations, sending you confirmation emails and reservation numbers, e-check-in online and then when we fly across the country, for an EMERGENCY, only to arrive at the airport car rental and be told "so, sorry we are out of cars"... "the website is wrong , because it doesn't show our current inventory". Having to rent a hotel because we can't get a vehicle. Then calling the Avis customer support after hours who says "I am a reservation specialist and my system is more up to, I can see they have your car available now. I assure you! " Having me run in rain from the hotel at 12:30am back to the airport car rental to be told by the manager " I'm sorry we are completely out of vehicles, I can put your name and number on this list we started." Then I call back the customer service ask to speak to a supervisor/manager and am told they have all left and to call back tomorrow. I asked " so you all work completely unsupervised with not one supervisor/manager, even on call? " To which he said simply " yes". My partners mother is in the hospital, we flew across country, had to fly into another state because of a hurricane so we could drive to her and now we are stuck in a completely different state because of Avis. I swear if anything happens to his mother and he doesn't get to see her I am going to raise hell like you have never seen before. read more

I'd give this place 0 star rating if it was possible. This place has the worst service. We made reservations for 9am a day in advvance. And when we came in at 8am we were told to go have coffee and come back because they wouldn't have a car our size until 9am. We came back after breakfast at 9:06 and were told they needed at least 30 more minutes to get a car our size. Obviously they don't have Enough cars available. DONT WASTE YOUR TIME coming here. read more

Do not rent a car from this location. No one has a clue, and the cars are dirty, old, and need maintenance. We arrived at our car to find something that looked like it was brought in from the bayou with 50,000 miles on it. Really. We left the garage and immediately noticed a bad vibration when we hit the highway. We stopped up the road and called Avis. First, we had to fill in all the computer information. When we got someone of course they were overseas. She asked us all the same questions that we just filled into the computer. We kept telling her the problem and that we just wanted to go back to MSY and switch cars. We explained our situation to the garage attendant upon arrival and went to the counter in the garage to discover a lady that brought one back for a dead battery. They told us to go back to the terminal office to discuss with the manager. So, we went to the terminal to find no manager but 2 other customers with car problems. To make a very long frustrating story short, no one knows what they are doing, the cars are dirty and old. Management is obviously poor. Finally, they charged us twice for the same car and we got to spend more time on the phone with them a month later. Do yourself a favor and don't rent from Avis. We won't. read more

Best place to rent!!! 100 out of a 100. I definitely recommend! So sweet and kind. They do the best they can do read more

AVIS - New Orleans - Car Rental Near Me - New Orleans, Louisiana