Ah yes--the worst car rental branch office in America. Not a worst. The worst. A place so committed…read moreto operational mediocrity that it feels less like a business and more like a performance-art installation titled "What If We Simply Didn't?" You'll know you've arrived when you don't actually arrive--because there's no shuttle. Or ride. Or pickup. Or drop-off. The branch's transportation philosophy is rooted in rugged individualism: If you truly wanted a rental car, you would have walked here. Possibly uphill. In dress shoes. The phone number, proudly listed online, exists mainly as a conceptual object. It rings. And rings. And rings. No voicemail. No hold music. No human. Just the quiet assurance that somewhere, somehow, a phone is vibrating on a desk beneath a half-empty coffee cup, resolutely ignored. Calling this branch is less about communication and more about self-reflection. After the twelfth ring, you begin to ask yourself important questions. Why am I like this? Why do I still believe in systems? Upon entering the office--assuming you navigated the locked side door, handwritten sign, and conflicting hours posted on Google, the window, and the employee's mood--you'll be greeted by a line. Not a long line. A timeless line. The kind of line that doesn't move because the branch is staffed by exactly one employee who is simultaneously checking in customers, checking out customers, arguing with IT, and staring into the middle distance questioning their own life choices. This employee does not hate you. That would require energy. What they offer instead is a finely tuned indifference, sharpened by years of being asked questions they cannot answer, solve, or emotionally process. When you say, "I have a reservation," they nod slowly, as if you've just told them a ghost story they've heard before. Yes. Reservations. Those charming little suggestions you made online. Ah yes--the cars. Or rather, the idea of cars. The branch specializes in an advanced minimalist inventory strategy known as having none. You may have reserved a midsize sedan, a compact SUV, or "literally anything with wheels." What you will receive is a shrug and a philosophical lecture on scarcity. "We don't have any cars right now," they'll say, as though cars are a seasonal fruit or a migratory species that simply hasn't returned yet. "But I have a confirmation," you'll insist, clutching your email like a birth certificate. The employee will glance at the screen, which confirms your reservation perfectly, then look back at you with the calm certainty of someone who knows the universe is meaningless. "Yeah," they'll say. "That doesn't really mean anything." If, by some miracle, a car does materialize, the computer will immediately stop working. Or the printer will. Sometimes both, in a dazzling duet of technological collapse. The printer, in particular, is legendary. It hasn't printed since the Obama administration, but no one has officially declared it dead. Instead, employees perform small rituals--turning it off and on, tapping it gently, whispering threats--before announcing that you'll have to sign something later. Or never. Probably never. The branch does not give rides. This is not negotiable. Not to the airport. Not to the hotel across the street. Not even if it's raining sideways and you are carrying a child, a suitcase, and the last fragile thread of your sanity. Their stance is firm, principled, and confusing, given that transportation is, ostensibly, their entire business model. And yet--somehow--it's your fault. You should have arrived earlier. Or later. Or on a different day. You should have known there would be no cars, no answers, no printer ink, and no joy. You should have understood that this branch does not operate in linear time or basic customer service norms. It exists in a parallel dimension where expectations go to die. When you finally leave--whether with a car, a refund, or just a story you'll tell at dinner parties for years--you'll feel changed. Hardened. Wiser. You will never again take a functioning rental car office for granted. You will see shuttles and working phones and think, Wow. Civilization. And somewhere behind you, in a strip mall with faded signage, the worst car rental branch office in America will continue its quiet, heroic mission: teaching humanity that hope is optional, printers are lies, and reservations are merely decorative.

Waited for 2 hours watching three more vehicles being returned and cleaned and noone but me to pick…read moreup! De'Andre told me to go home, he will call me! Spent $50 on uber/lift waited until 4:45 pm and no call! Called the key largo location, De'Andre picked up and was like he is eating something not paying attention to the conversation! Asked me where am I?! Can I be there in 5 minutes before they close?! MAYBE there is a vehicle for me! Please invest in employee training! Otherwise company will be loosing money! Drove by the next morning, before they open, all of the returns were parked there! So my reservation and my personal comfort and safety were sabotaged by this employee! Not mentioning that the location got bad reviews!

Yeap. Nice people. Like the prices too. Yeap. Nice people. Like the prices too. Yeap. Nice…read morepeople. Like the prices too.

Zero across the board. Pickup and return in Fort Lauderdale…read moreFl. Worst experience ever after rentals for over 30 years.

The service was fine. The car worked well and there were no issues with this lease. I would use…read moreBudget again.

Nash is a one man show and works his butt off. He is a super nice guy and will do his very best to…read moretake good care of you!

Rented A Mustang Convertible From May 12 thru May 14. Car Was Exceptional. Staff was Friendly, and…read moreHelpful. One of The Easiest Rentals I Have Ever Done. Thanks!

We made a rental car reservation 2 months prior on Enterprise app. We arrived today to pick up our…read morecar and they had given our car away. So we had to go with Budget and they took excellent care of us. Stay away from Marathon Enterprise, customer service is lacking. Didn't even call us, we paid for a uber ride to Enterprise for nothing. Enterprise: Current conditions in your reply is no excuse for lack of customer service or phone call.

Made a reservation with Avis at this location. Showed up. No car available. Asked them to cancel…read more Come Monday my bank account was charged 50 dollars. Don't ever rent with them

The owner was super patient with me, asked me for my preferences and helped when I had to extend at…read morethe last minute without fuss. Sorry to hear about the other experiences but mine was without flaw.

We rent from this location many times. great customer…read moreservice. Even when in another state they were able and ready to help us with our rental. Awesome

Every time I make a reservation, it turns into a problem. The cars I reserve are never available,…read moreeven after I receive a confirmation call. I arrive expecting the vehicle I requested, only to be told it isn't there. There is no genuine customer service or care for the plans I've made, and this has happened on multiple occasions. It is completely unacceptable and shows a lack of reliability and respect for customers' time. At this point, I feel misled and inconvenienced, and I cannot trust this company to honor its commitments.

Everything went well. From check out to check in Avis gave me smooth process. The car was…read moreexcellent. Checking the car back at the end of the lease was quick and easy. We will be leasing again at Key West airport.

I don't give five stars lightly. Matt was wonderful right from the beginning. I actually had…read morethree rentals with him in 5 days. I first booked a convertible. Matt apologized, said he didn't have one in stock even though the AVIS website claimed there was one. Matt explained that the site isn't always accurate, but he would accommodate us with a Jeep. The Jeep actually better fit our needs and he gave it to us for less than it's rental price. I returned the Jeep the next day only to realize that the cab needed for the other activities we would be doing that day would cost as much as the rental. Matt gave no objections, didn't even have me do more paper work, just handed the keys back and said "have fun". The third rental was to get my family back to Tampa. We needed something large and Matt upgraded us with no extra charge. Service was impeccable and the communication good. Thanks Matt!

Bad business practice. Autotrader states one price but look out for the disclaimer. I called ahead…read morethe day before to inquire and they made no mention that the actual cost was $2,000 more plus the $899 dealer fee. I drove from boca. Bad form bad service bad business practice

woooooorst dealer ever, We gave $1950 down & the car we got since day one had problems. The air…read morewouldnt turn off so it would always run & waste more gas, The signal & break lights didnt work, the car starts shaking after you go over 70 mph, everytime the door opened & the atepbar came out it made a horrible noise, things we didn't notice because we were too in love with the car & found out the next day we bought it. Everytime we called the dealer to make an appt with their mechanic before the 30 days guarantee they wouldn't answer the phone, say the mechanic is on lunch, or they will call us back & never would call back. The car didn't even last 2 weeks until finally the car overheated & had to be towed to their dealer for them to fix, mind you I had to pay out of my pocket to have the car towed there after leaving me stranded at night after leaving work. The car stayed there a week, I had to spend $200 on ubers to go to work. When the whole point if buying the car was to save money on ubers. If it wasn't because my husband & I called so many times to ask when the car would be ready the car would had stayed there longer. When we got the car back they had only replaces the tube that was leaking that caused it to overheat. The manager angel when I told him how unhappy I was replied with a slick remark " the car is used what do you expect" I understand its a used car but no one should have to go through this nightmare this all would've been avoided if they were more helpful & called back. When I asked to make an appt or talk with the manager to return the car they would tell me they would call me back and guess what never would. Until finally I showed up & requested my money back from the downpayment. From those $1,950 I gave I only got back $657... They charged me $45 a day for the car & even had the audacity to charge me the week the car was parked at the dealer. Do not do business with these people, The employees are rude & always have a face that they don't even want to be there working. I will make sure everyone in Miami hears my story about this dealer.