Enterprise is a joke. The way they do their security deposit is BS. And it's best if you DON'T make…read morea reservation online cause you will pay in person aswell when you pickup the car. They charged me $300 online and another $300 in person. And it's not listed online either. And if you want to extend the reservation, you can't. You have to put another security deposit and they will NOT transfer security deposits. And you have to wait 3-5 days for the deposit to be sent back to your account.

The whole rental experience was awesome. Katie, (the little blonde one) was awesome and I…read moreappreciate everything you did! I hope you see this. - Kenny from California

National is the only company I will use. Just like all the other locations I have dealt with. This…read morelocation is no different. I still received great customer service and even was directed to a better car option, than the one I reserved. Word of advice for this location. Your GPS may direct you to the main location, for the initial rental when you're looking to return your car. Instead of turning into E 38th street. Continue down N service rd and turn down , S airfield rd and turn onto passport ave. Follow the signs then to your respective rental company.

I use National when renting cars for work. Pickup at DFW is always very busy but this day it was…read morefine. It was a Wednesday, mid morning and I did not have to wait long for a shuttle bus to the rental plaza. Elliot was the driver and got us there safely. They had a decent choice of cars, I chose a small jeep. The check out line was slow but they opened up more lanes as the line was building. The return: Kat checked me in when returning the car and was very quick and pleasant. Strange thing is there was an extra key fob in the jeep. I told her about it and she actually thanked me for telling her. The return shuttle process is really bad. So many people on the shuttle yet they keep adding people that are going to the plaza. They should empty the buses a little more or run more to relieve the crowds. Lots of people getting on and off. We had to shuffle around with big bags, reaching around people, some had to get off in order to let others pass. I got my receipt right away via email.

Seemed like a cheap option at first, then they racked on over $500 worth of hidden fees they didn't…read moretell me about until I was there getting ready to go on my trip. Got the car quickly though.

We dropped the rental car off at their DFW airport location at 7am on a Monday morning. We landed…read moreback home in Alabama at 11am and realized we left a wallet and our car keys in the glove box of the rental. We tried to call and get through to a person.... No success. Only thing we could do was place a complaint online and hope to hear back in 30 days. Thankfully I have a friend who lives 10 mins from where dropped the rental car, she went to the location to try to talk to someone to get our wallet and keys. Apparently there were no managers on duty, no one would go get the items out of the rental car, and they wouldn't give us a contact number. All they said was someone will call me after 1pm the following day... No one called. No one contacted us. Terrible customer service. And we are "gold members" whatever that even means?? We can't be the only people that have left something valuable in a rental car. Their process and unreachability is beyond frustrating. The fact that we sent someone there in person and they still refused to be helpful is actually crazy to me. 1/10. Use someone else that cares about customers. Because they clearly do not.

When things don't go right, that's when you find out what kind of company you are dealing with. Our…read morerental developed an "alert" related to the air-bag system which was very concerning. Blake (don't have a last name) who is one of the managers at DFW Airport location did a stellar job resolving the situation after the local Weatherford Enterprise dealer failed miserably. Not only did he drive from Dallas to Weatherford to deliver a replacement vehicle, the entire rental fee was waived...we were there for 4 days! Alamo - THAT is the reason we will rent from you again. Professionals like Blake are excellent ambassadors for your brand!!

I arrived around 8:30 PM on a Friday night to pick up my rental car. Experience is as how it…read moreshould be, fast but personable. I was able to get through the line in 10 minutes (desk people were fantastic). I had reserved a Chevy Malibu or comparable. As we were walking out the attendant was like I don't think we have any full size sedans for you and was quick to give me this Outlander. Outlander had 9000 miles on it and was in pretty good condition. Car return has no drama either with no up charges. Overall this is everything you want in a car rental company. I put 220 miles on my car in 60ish hours. I'd rent again from this Alamo location in a heartbeat. I wish more were like this location.

So this is a hard 1 to review. The price was great but the Checkin & return lines are horrendous!…read more By far the longest line for Checkin. I even tried downloading the app but it didn't help. We waited 30min to an hour to get to a customer service person. When we finally get there, it moved fast since I did my stuff online. Definitely need more workers or something to move the line. The cars were nice. We got an upgrade but the ticket said it was in spot 39 and it was not. I just clicked until I heard my car make a sound. We were in 38z. No one was around to ask for help so luckily it wasn't hard. We had no issues with our car though the last day before our return, our car started saying take in soon for oil change?? Ummm. That should have been taken care of before. What if I had more days? No idea. As for the return, thank goodness we were early. Sixt returns held up the whole ramp and even made it hard for all the other car rental folks. It was jammed back! Usually, you would drive up to the front for your return. It was backed all the way to the end. We literally again waited 30min +to do a return. Wow!!! They even said this was the bigger location. Has potential but needs a lot of work!!

SCAM. AVOID AT ALL COSTS. They accused us of scratching the vehicle we rented in Portland. They…read moresent us photos of the scratched vehicle 4 days after we returned the vehicle. The photos were not time stamped. When we returned the vehicle there was no staff inspection and they told us to park the vehicle in a public lot. When we attempted to appeal their claims about the damage we have hit many, many roadblocks. We sent a letter and they responded noting that we had not included the rental agreement number. That number (along with the invoice number, damage claim number, and date of rental service) were clearly itemized at the very top of the letter. When we called customer service the service agent said she could not help us. She said we needed to speak to the claims department. The claims department is only open from 10am to 2pm Eastern!! This company is cheap because it is a SCAM!!! Avoid renting from them at all costs. Don't do it!

Nothing important to report other than the fact that they have removed the statues of the cowboys…read moreand horses. Where do you put such a thing after you remove it?

The fact that the DFW rental car facilities is further away from the airport has been well…read moredocumented. It is a solid plus 10 minutes from the terminal on the bus and the wait for a bus can be long as well. I used the shuttle bus twice during a recent trip and honestly wondered why it was so far away. The only other time I encountered a longer shuttle ride was LA and that shuttle bus trip was further compounded by a ton of traffic. The good is that the shuttle buses were frequent during the time of day I used them in the early afternoon. I waited 10 minutes on arrival for a bus and the same on the return. So if you factor in 25 minutes to the terminals, I think you should be ok. The folks driving the buses were alright also though I didn't interact with them at all.

I'll start with what went well. I easily booked my rental through Expedia and had no wait at the…read morecounter upon arrival on Thanksgiving morning. We even received a free upgrade from a full-size car to a Jeep Compass! This was especially nice since we were charged $50 more for the same number of days that I booked over Laor Day weekend. The individuals we encountered were friendly and efficient. The only downside to an upgrade is it was more expensive for gas than a car would have been but wasn't too crazy. Everything went well until I called in to report that my daughter left her Air Pods in the glove compartment. I called within 2 hours of dropping the vehicle off which meant there was a good possibility the vehicle had not been rented back out yet, which meant a better likelihood we'd get our item back. I was informed that nobody would go right out to check the vehicle but instead I had to file a report online which wasn't addressed until later the following day. Of course, by then I was told they couldn't find anything yet. So, either they couldn't check because the vehicle had been rented out again or someone had already stolen the Air Pods. As someone who has worked in many customer service roles, I have to say I'm extremely disappointed in the lack of urgency to help us retrieve the forgotten item. I understand the company is not responsibility for lost or stolen items, but I feel like they could have done better to help us. Everyone has lost or forgotten things in their life, and you would hope a customer service company would be more sympathetic and do more. As a human being, I know I would have personally ran immediately outside to check and have done as much in previous employments. Very disappointed with the uncaring attitude and feeling like we are just a report number and not a repeat customer.

I chose Alamo at DFW as their rating number was almost double that of other companies. Checkin was…read moreprompt, they said "choose your car" and everyone was wonderful. Returning the car is difficult, however, at least the first time. At night, the right turn is very hard to see in the dark and you'll end up at a strange building. ASK FOR VERY SPECIFIC RETURN DIRECTIONS, and make sure you understand them. Then, it's quite a walk to the return shuttle. Get specific directions for that when you drop off the car. Oh - and be aware - there are lots of toll roads in the Dallas area. Alamo has a built-in toll transponder for which they charge a $5 fee, but no one explained that, nor how it works. (Basically, you'll get a statement a week after returning the car with your tolls charged to your credit card.) SO DON'T PAY TOLLS AS YOU DRIVE - use the automated lane and you'll pay later. No one explains this!

I can see why only few people in line, I signed this up via Expedia, thinking $32/day pretty good…read moredeal however the total bill is $400 something, they do not really give you a choice when they ask you to choose to rent a toll pass for $14.50 or each toll required $15 processing fees plus toll charge. This is a choice of paying more or take this $14.50/day charges. Plus all the fees ended up $400 plus dollars. The Nissan they gave us is versa and it is so old it doesn't connect to Google map only can connect to voice. You as a consumer can make your choices now you have information to use. Good luck. Car return can be confusing since the address they told you to return car has to turn several turns before reaching the actual car return. It is drop and go you do not know how much you got charge until you get the credit card bill, no receipt at dropping location except the initial estimated charges.

Do not rent from here! Very predatory company they lie about their return fees. It may seem like a…read morecheap option at first but you'll end up paying more with the "return fees". Stay away if you're smart

This is my second time renting at this location and I've rented with their Houston location like 5x…read moreso I'm pretty familiar with their process and because of that I never make plans on the day I fly in lol. Their wait times are quite absurd, I think this last time I waited about an hour and 15 mins but honestly to be expected since they usually take about 15-20 mins checking-in one person and there's usually only 1-2 workers on shift. This past experience was actually better than the first because of the customer service I received once I made it to the front of the line. I don't remember the workers name who checked me in but he was very friendly and it went a lot quicker because I checked in on my phone and had my insurance card ready. Okay now the ONLY reason I'm writing this review is because of Rian, the shuttle driver that was on shift when I returned the car! He provided amazing customer service by not only allowing me a couple mins to grab my things and make the shuttle that was just about to head out when I was pulling in but he also surprised me by doing the check in process himself. I don't think I would've made my flight had it not been for his kindness and willingness to go above and beyond! If I rent with you guys again, it will definitely be because of the actual workers so maybe y'all should hire some more and increase the daily rates by $10-$15 to compensate for the increase in payroll.

Honestly, the physical place here may not be the most convenient. (I came from the Love field…read moreAirport) But the customer service here from Brandon was amazing. He was kind, patient, and understanding of my questions/ concerns. I truly gotta give it to him. Especially after a day of 4 -5 hours of airplane delays from DFW/ Love field. People were coming in with different needs, feelings, and ect. He stayed calm and proactive despite of the opposite end. Thank you Brandon! The 5 stars is really for HIS customer service!