I don't quite commiserate with the other reviewers on this one. Maybe it's because I'm so familiar with the airport and the Avis location at Indy, but I've received excellent service for the last few years I've been renting here. The preferred counter associates have taken the time to know me by name and know the exact models I prefer. This avis is a keeper. read more

Be careful with this location. I rented a car from them in February and then two months later I received a letter saying that it had windshield damage and I was being charged $180 for it. There was no windshield damage when I returned it. I would have remembered it because it was still cold and the windshield had to be cleaned of frost. I explained this to the agent and she said there was nothing she could do. I have been renting a lot from Avis recently but no more. Lost my business forever over a few dollars. read more

Fast, friendly, efficient service. In light of my status with Avis, I do believe this station is one of the better ones, and you can't go wrong renting from Avis here. My one concern is the lack of cars in the upper categories, which is a problem for a major airport location. If you're from out of town, feel free to ask them where their favorite places to eat are... I did, and they were very helpful. read more

I had the car for approximately 27 hours and was billed for 2 days. I did not realize there was a 24 hour hard cut-off and NO ONE told me there was. I arrived a little earlier than my reservation and I find it LUDICROUS that I would incur an additional DAY of fees for just a few hours. I would have complied with this ridiculous policy if I was informed of it but alas, I am guessing your company purposely keep the public ignorant to these draconian policies. but they are probably in the small print. for shame! p.s. my reservation was through Budget but AVIS and them are apparently the same company so I dealt with AVIS. read more

Super helpful staff! I will rent from this location again and again. Made me a customer for life! From the walk up after a long flight to the turn in, I was treated like royalty. Thanks Indy read more

My rental car reservation was with Budget but I suppose my arrival time (1:30 am) and a recent merger (?) had me using the AVIS counter. Hassle free pick up and drop off staff was courteous and helpful with all needs, hell on arrival for my return at 5am the guy I checked in with even pulled my bag from the trunk while I collected my belongings from the car and wished me safe travels. That's first class service in my book! read more

Overall decent experience in Sept. 2013. Service was a little bit slow at check in and return....but friendly. I said no to the ford taurus and asked for a foreign car at check in and he worked with me to get me a nice Toyota Camry. It was a great car with low mileage. Happy overall. Beware: the nearest gas station is a good 10 minutes north of the airport car return area so plan accordingly. This delayed me when i had to fill up....But I still made my plane on time. read more

My company has stopped using this company as their preferred rental car agency.

Horrible, Horrible, Horrible. I wouldn't give it any stars or a huge (-) if I could. I would Never rent from them again. Get off a red-eye flight from LA, NO ONE is there, called (800) customer service # on my reservation twice to somewhere in India- Guy was No help whatsoever, only useful information I got from him was that the place was supposed to be open at 5:00- well, it was already 5:58 and NO ONE behind the counter- I'm sure they're hearing from the dozen people who have been standing around waiting just like me. Second lady somewhere overseas at least connected me to another lady apparently on the same continent as we are on since she offered to check with the other rental place next door to theirs- however, I'm on hold forever. Finally, while I'm still on hold, employee, SHIANNE shows up 6:05. HOW ABOUT START BY APOLOGIZING to everyone who had to wait around while you decided to show up to work an HOUR late. And I really can't think of any stupider question than "How's your morning going?" And YOU act offended and cop an attitude when you're asked what time is this place SUPPOSED to be open?! It's truly unbelievable how ANY business can stay IN business hiring these kinds of employees. I am reminded once again why I normally go with Enterprise- my bad for 'trying' someone else- Will NEVER these guys again. read more

Just had the worst service ever. We arrived at the counter and everything seemed to go smoothly. We went to the car and tried to drive out but couldn't. It seems we were given the papers of the previous renter instead of ours. It took the manager nearly an hour to sort this issue out. We requested the pre-pay gas option and as we left as the manager verified it. We thought all was alright as we returned the car. The garage was dark so i could not see we had been charged an extra $133.97.We have tried to complain and state our case they either cut us off on the phone or do not answer the phone I even had to explain Indianapolis is in the USA. I do not know if this is total incompetence on there part or a clever rip off. They charged 9.97 a gallon. I normally rant cars 3 or 4 times a year never again with Avis read more

BIG thank you to Nick. We previously made a reservation with Thrifty only to find that they were closed, leaving us stranded at the airport. Nick offered us a great deal and saved us and our trip! Will always be using Avis from now on. Thank you Nick, for your patience and helping out 3 tired and cranky women. read more

A much better customer experience at the Indianapolis Airport would be needed for me to consider using this particular location again. I had reservations for two rentals (for two 15 passenger vans) (for pick up on Sunday 7/29 around noon) and only found one van in the location sent to me via text. After a lengthy wait, all was supposedly taken care of; needless to say, exiting the airport garage was a nightmare. Because the agent at the desk didn't provide me and my group any paper work on the 2nd vehicle, the gate attendant would not let us exit; he spoke to a "manager" several times but ultimately we had to turn both vehicles around and return to the desk. By now, we've created a traffic jam of about 6 vehicles trying to leave and folks weren't happy with me or the gate attendant. By this point I was trying my best to keep my composure in front of 24 boy scouts that I was chaperoning. When I attempted to explain the situation with the gate attendant in a very professional manner, he had absolutely nothing to say and looked like he really didn't care about the customer's experience. I don't normally reserve cars through Avis, but because of the lateness of my requesting vehicles, Avis' price was right; that's all that was right. Customer service was absolutely horrendous and I will never use Avis again, at least when traveling to Indianapolis. read more

This is my first ever Yelp review. I had such a dangerous experience that I felt that I had to write this. I rented a vehicle for a work trip at the Indianapolis airport, I was given a pickup truck with 4 wheel drive. I was happy about that as it was snowing and I needed a larger sized vehicle. I picked up the truck in the evening when my flight got in. The following morning it was snowy as I headed to work. The roads and highways were salted and as soon as I turned on my wipers it left a smeared white haze from the road salt. I literally could not see a thing through the windshield. No problem as I grew up in the Northeast and am used to salted and snowy roads. I hit the washer fluid knowing that would get the mess off the windshield as I was driving 50 mph. Well, there was no fluid. I managed to drive close enough to other cars to be able to use the spray from their tires to get my windshield wet enough to remove the road grime. That made for a terrible and dangerous half hour drive. When I returned the car I mentioned to the person who checked me in that there was no fluid. They suggested that maybe the nozzle was frozen, I said "no it isn't the reservoir was empty" I was told that I was not capable of making that decision as I was not an employee of Avis. It does not take a genius to know that there isn't fluid in an empty reservoir. I mentioned how dangerous it was to give out a car that has not been fully checked, especially during snowy weather. I was told, " well you got here safely so whats the difference" I will not be using Avis anymore, first of all for putting me in danger, and secondly because of the treatment that I got when I returned the vehicle. Counter service was great though, I do want to make that known. So long Avis, I will be using anyone else but you for travelling now. read more

We had the most pleasant employee at 12:30 am. He was talkative and interested in us. When he found out we are military he thank us for our service and upgraded our car a level. It's no Lamborghini, but it's the kindness and thought that matters. Our car was clean, in good shape, and the attendant made sure that we fully understood the gas policy, which I apparently hadn't understood when I rented from Avis in Richmond. read more

If you see the Avis counter at IND, turn and walk away. I rented an SUV in July. I needed a Chevy Suburban and they had three in the lot. It took three tries for them to get me in that car. Not because the vehicles were unavailable, but because the counter representative was arguing with the guy in the garage about what the correct vehicle class was. He'd send me out with paperwork for smaller SUVs only to be told that I'd have to go in and correct it. Each time, I'd have to wait in a line ten people deep despite the rep making eye contact with me. Now, today, I've been calling all day attempting to get a receipt and no one answers the phone. I called corporate customer service who rudely told me she couldn't look anything up without a confirmation number (which is on the receipt that I don't have). I will gladly pay double for better service. You have a lot of options at IND; make these guys your VERY LAST resort. read more

I had booked a vehicle with Avis at the Indianapolis airport before I saw the concerning ratings here on Yelp. I wanted to share that my experience with them was absolutely first class. When I approached the counter, Barb was available to help me immediately. She got me checked in quickly and efficiently. The van was perfect, and when I pulled in to return the vehicle, I was met immediately. The check in was quick and I had a receipt in hand within moments. So my experience with Avis at the Indy airport could not have been more positive! read more

rotten experience - worst customer service ever. two agents, 2AM and they took 1/2 hr with each. One customer was a pro athlete and the guy at the counter started joking around with him and his kids while 12 -15 people stood in line for 30 to 45 minutes. Got ugly fast. I called Avis Corp. Customer service and the guy said "i'm listening" like Frasier, but no help. Then they got the bill wrong when we turned in the car. I think more ignorance and incompetence than crooked, but miserable experience. Stay away read more

Absolutely the worst car rental service I have ever used--and I travel the country. Nearly a month after using, I was sent a letter in the mail and billed over $100 for 'discoloration' on the car--when it was returned in exactly the condition I brought it in. You can never get through to the Airport's telephone number to boot. Avoid! read more

BEWARE when renting from Avis at the Indy airport. We declined all coverage and extras but when we returned the car, there was a charge for XMR music. Apparently the counter person checked the box but didn't tell us. I called Avis and they said there was nothing they could do. Really? Nothing a huge company like Avis can do? I think this is fraud by sneaking in a charge. read more

Terrible customer service! The person at the service desk was so rude, I took my business to Enterprise instead. I won't bother with Avis again. read more

we tried to rent a chevy impala for 3 days through priceline. The car should have been around $104 when we go to get the car and I look at our account they charged us almost 500 because the 200 hold they put on the card. I took the car back because I thought that 277 was too much for 3 days. They said that they do not accept priceline.com insurance and we had to use theirs. I returned the car we had for a total of three hours it cost me $40. i will never deal with them again or priceline.com read more

Had an absolutely wonderful experience with Avis! This was the first time renting a car for my friends and I. We had originally booked our rental through Enterprise. When we got there we were told we were unable to rent due to not having a credit card (which we were not made aware of at the time of booking, 2 months ago). Sabrina with Avis was so pleasant and happy to get us into a vehicle so we could make it on our cruise. Would HIGHLY recommend. Thank you for your wonderful service Sabrina! read more

Aug 8, 2014 Flew into the INDY Airport and rented a car from Avis. The rental agent asked me what brought me to INDY and I told him a close friend of mine had just died. I told him I had a AAA card and without telling me anything about what he was charging me for he handed me an invoice with Supplemental Liability Insurance at $15.75 a day on it. I told him I didn't want the extra insurance because I NEVER pay for the Supplemental Insurance because my policy covers vehicle rentals. He gave me some BS about AAA having a bonus deal and in order to get that I had to take the extra insurance. It was obvious I had been crying and was setup. I just didn't have it in me to stand there and argue with him, so I signed the invoice and went on my way knowing I just got screwed. Just got off the phone with Avis Customer Service, more BS and after being charged over $95 for the extra insurance she offered me $25. AVIS, keep the money because you'll never get another dime off of me and I will bad mouth your company any chance I get. To add "Insult to Injury" the agent at the counter gave me incomplete directions to get to Greenfield and added an additional hour to my driving time. I guess there's a reason why they don't have the agents name on the contract. read more

Upon picking up my car that had been reserved 2 weeks in advance, I was told they didn't have any available. SO she put me in a full size car ( I had reserved a mid size) what she failed to tell me was I was responsible for the extra $15/day which equaled an extra $100 of the course of my rental. I shouldn't be responsible for that since they didn't have the car I reserved. And of course the manager said there was nothing he can do. I will never use Avis/Budget again. I should have stayed with Hertz. Guess the saying is true you really do get what you pay for. read more

I recently wanted to take a AVIS car from the location of "242 Daniel Webster Highway, Merrimack, New Hampshire" with my company sub lease code. We first went to the location and ask for a car and that guy ask us to request it online than come and pickup the car since this location provide only pickup and dropping. So we made a online request with my employer sub lease code and pick up the car from above location and the bill was nearly ~$1000 as per the online amount we saw. When we sign the paper work he asked us to sign few place and we signed. We ask that guy we're taking this car with my company insurance code and is it mentioned in paper and he said everything we did online is on paper. He refuse to explain us anything further. after 28 days we return the vehicle and AVIS charged us extra ~$1000 telling we took Avis insurance. now they are telling we have sign the Avis insurance in given paper not for my company sub insurance. We tried to explain what we order from online was the correct one and pickup location guy mention this is the exact from we did online. Non of Avis manager contact us and did not accept what we're telling now and they keep charged. Believe be this is the first time i'm cheated in united states with this kind of company. And i don't know why Avis hire uneducated people on pick location where they don't know what to explain in paper and i believe same level manager since he did not want to save customer instead of cheating with unexplained charged. read more