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    Avis Cool Springs-Embassy Suites

    1.5 (26 reviews)
    Closed 8:00 am - 5:30 pm

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    William W.

    This Avis location is conveniently located inside Embassy Suites in the Cool Springs area, a popular hotel for people traveling to Nashville on business. The location is close to our house and we needed a rental for 24 hours. I brought the car home the night before our flight, dropped it off at the airport 24 hours later for no extra charge, and paid way less than a taxi or private car service! The best part was the friendly service. A rude customer in front of me rented a car and was very difficult to deal with. The man behind the counter calmly answered all of his questions and remained professional at all times. When it was my turn, I asked him how he kept his cool with such an inconsiderate person. He calmly replied "Oh, I'm patient with everyone." Well played, young man! Well played. The car was brand new with a spotless interior, but they even offered to clean it more because there were a few bugs on the grill. Wow! What service!!!

    This sign is always up.

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    7 years ago

    Helpful 4
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    8 months ago

    Helpful 0
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    8 months ago

    Helpful 0
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    Photo of Jason D.
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    1 year ago

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    10 months ago

    Helpful 0
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    1 year ago

    Customer service is severely lacking at this location + they rarely have cars available when you show up, even with a confirmed reservation.

    Helpful 1
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    2 years ago

    Helpful 2
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    2 years ago

    Helpful 0
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    3 years ago

    Helpful 3
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    9 years ago

    Helpful 1
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    2 years ago

    Desk staff assisted with adding an additional driver to rental and was close to my location and no wait.

    Helpful 0
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    4 years ago

    Helpful 3
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    2 years ago

    Helpful 1
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    2 years ago

    Helpful 2
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    3 years ago

    Helpful 2
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    2 years ago

    Helpful 1
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    2 years ago

    Helpful 2
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    3 years ago

    Helpful 2
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    4 years ago

    Helpful 3
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    7 years ago

    Helpful 2
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    5 years ago

    Helpful 3
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    8 years ago

    Helpful 0
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    6 years ago

    Helpful 1
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    4 years ago

    Helpful 3
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    7 years ago

    Helpful 1
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    8 years ago

    Helpful 1
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    2.1(69 reviews)
    2.2 mi

    I have to rent my car there through Uber. They do Uber rentals and this last time I went in there…read morethere is a black gentleman that stopped Emma he just wanted a quick question not only did she shut them down with I am busy but then when she came and she just walked right by him, I'm busy. I don't have time and went outside. Then she comes back. Sits down at her desk, smacking her gum typing something in the computer doesn't acknowledge the man at all then the phone ringing she takes a phone call still doesn't acknowledge the man just ignores him. Never she was so hateful and rude and the guy said to me. He's like I hate that bitch. I'm like I have been in here several times and why she still works. Here is beyond me Customer Service skills are horrendous and then the manager Shawn just makes excuses for her. Neither one of them in my opinion should be working in that type of environment. They need to be stalking at night time when they're not around customers they have no business in that position. I hope maybe one day the manager will take somebody undercover and see what I'm talking about. People should never be treated bad when we're the customer. You should never treat anybody bad and leave me on the phone for 44 minutes she didn't check on me not once she didn't need to put me on hold. She needs to say I'll call you back or call me back. I'm busy right now or maybe they need a third person out there maybe maybe they're understaffed it's all about the experience for the customer and if you're treating them like shit, you shouldn't be working there.

    We rented from Hertz June 27th to the 28th. after dropping off the vehicle and then a few days…read morelater we received over a $2000.00 invoice from them. On the invoice it showed that the vehicle was driven to Atlanta. NEVER BEEN TO ATLANTA. The total amount of miles we used the vehicle for was 56. Nashville airport to Franklin. This Hertz is a total scam and i am calling this complete fraud on their part. We believe someone in the Hertz location used the vehicle or they rented it out to another person. To say the least this has caused over 2 hours of our time to fix. We will never use Hertz again. Don't believe this post, take a look at their other revies.

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    Hertz Rent A Car - This was the original rental with the confirmation number.

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    Avis Cool Springs-Embassy Suites - carrental - Updated May 2026

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