This is the worst rental car company in this state. they are claiming that my Mom caused…read morecondensation on one of their rentals and it wasn't her fault. This is the worst company we've ever dealt with because they are trying to extort my Mom please avoid them at all costs!

Very disappointed with this location. When you rent be sure to inspect the car very very…read morethoroughly. When I picked up the car I was told that any damage smaller than a couple inches in diameter was not significant and did not need to be noted on the renters agreement. So naturally I looked for larger dents and dings and did not find any so of course I signed the agreement stating that there was no damage to the car. When I returned the car, I was told that the car had hail damage and that I needed to pay a $500 deductible to get it fixed. The damage is nearly unperceivable to the naked eye and is much much smaller than the dents and dings that I had already noticed before I rented the car. New Mexico had several hail storms before I rented the car, and even if I had looked for damage beforehand, I would not have seen it. It is very very minute. I made the mistake of making small talk with the agent when I rented the car and I had mentioned I was driving to Colorado. Well, they also had hail that weekend, however we did not get caught in it. Unfortunately at that point it is your word against theirs and since I already signed the agreement I was pretty much stuck. The original agent I signed the agreement with saw me when I first got there but then left to the back and I did not see her again which was strange because I was there for over an hour. I just feel like they try to wring as much money out of you as possible. It is unfortunate because I have rented with Enterprise before and I used to brag about their customer service but I won't be renting with Enterprise again and I will not advise my friends or family to do so either. The whole thing felt very shady and I do not believe that this location brings the customer service that I thought Enterprise stood for.

Our rental pickup time was set for 12:00pm. We arrived at 12 to find they were closed! Their hours…read moreare 8-12pm! How can you have a pickup time for a reservation be at the time you close?! Makes no sense. Avoid at all costs. Found out they are a franchise, do not do business with these people.

This place is hideous rented a vehicle picked up at midnight vehicle filthy no employee inspected…read moreon pick up or drop off 10 days later a charge of 450.00 to clean vehicle Called customer service 5 times and not resolved wrote corporate a letter do not RENT from them they are disgrace trying to rake tounthrough the coals.​

Staff is very friendly and knowledgeable, Mr Fetters is a stand up guy. Not only excellent car…read moresales but wonderful service after your purchase. Highly recommended!!

Everybody there is really great to work with from buying a vehicle to after service would recommend…read moreto everyone

Unhinged behavior by current manager Nate causes unnecessary financial loss to company…read more After more 35 years of amazing service at this location, was yelled at and sent away without a rental due to asking for a change in rental duration. I am truly confused how this human finds this type of behavior acceptable in a professional (or otherwise honestly) setting. We had an appointment, were on time and treated criminal. Called corporate and did not receive an apology. Shame Enterprise.

Called multiple times to speak with a representative and they picked up, did not say a word and…read morethen hung up. I could hear they were probably busy, so greet me and put me on hold not just hang back to back. Really poor service.

Honestly, they're super efficient with the little support they have. Manager just took over this…read morelocation a month ago and is busting his butt to get it up and going again with the few employees he has due to 90 percent quitting. Im not sure how it works with this company specifically, but it's really unfortunate that corporate or whoever is above the manger isn't helping out more so that this location can be more efficient. I would give 5 stars if it wasn't for the company not supporting the employees and the manager. For the 2-4 employees that are there and the manager--they really do try their best to get you out in a rental in a decent amount of time. Just know there will be a bit of a wait but they are working as fast as they can to help everyone. Respect to the manger and employees especially with how hot it's been recently.

Branch Manager John was super friendly and professional. Staff are very helpful. I always rent…read morewith them as they have great cars and low prices. Highly recommend this location.

It was an seamless encounter. I didn't have to wait too long, the gentleman got the key, paperwork…read moreand my signature and off i went. Never once bugged me about all the add-ons. I also got upgraded to a higher class as well. Being loyal to a company has its perks.

If I could give them less I would. Long story but I rented a car through uber with hertz and…read moreliterally was completely screwed so far!! I have evidence to! First the location in Albuquerque off coors, their manager named EMILY was more then horrible!!!! Sat there an smirked at me while I was crying the entire time! Hands down worst manager ever and should definitely be fired!! I rented an all electric car and wasn't educated on electric cars but whatever. I literally had the car for 1 1/2 days before the car died through no fault of my own and I specifically called the location with EMILY and explained this was my only income and I'm coming out of homelessness and asked if I was able to get a Lyft up there if I was going to get a replacement for free for sure because I can't afford to get the Lyft if not and EMILY stated I could and when I arrived she lied and laughed and smiled while I cried because I started to stress. I demanded a refund for the remaining 5 days since they had the car back and I brought the keys back. EMILY said I couldn't get a refund and only thing that could be done is if I pay $336 for a new rental. Which is total b*******. How is it fair that I have to pay $336 for barley 2 days if a rental?!?! That's not right nor was that ever stated!!! I have been trying to get a refund through hertz billing for over a week and now nobody will even answer me! I'm pissed and will be going higher up and will spread this to absolutely everyone!!!!! This treatment is inhumane!!!!! I have plenty of pictures for proof as well.

John S. Davis, the manager was a real help to get us on the road after we had to lay over due to…read moreour tow vehicle being in the shop for a few days on our way home to CA. He got us a car and was very thorough in going over our cost and options. We did return it a day early and got the refund he promised.

I used the airport location. I had already checked in. When I arrived ti pick up the car, they said…read morethere was a 1.5 hour wait and 15 people ahead of me. The manager told me if I was able to get a rental car from a different company, they would reimburse the difference. I found another car (at a more expensive price bc there is a premium for "walk ups") and immediately brought the invoice to the Enterprise office for reimbursement. He told me to just email when the rental was over and I had the final receipt. I did so. His email bounced back, and the general Enterprise rental refused to compensate me, saying it was "against corporate policy."

Neal and Bri were super helpful in getting my rental fast, no hassle and very kind. 10/10 customer…read moreservice.

I had scheduled a pickup for 8:15 it is now 8:45 I am still sitting waiting…read more Finally showed up at 8:50 and drove me around the corner to the enterprise lot. I was serviced by a lady named Jennifer she needs to get better at customer service. She was not happy this morning. Made the entire process uneasy Did get a vehicle and wash needs to get better. The seats are dirty inside. Hope things are better when I return the vehicle.

Even worse than being gaslighted in the first place by the company, Christina responds and asks me…read moreto contact them again. So, I spend an hour more to contact them again and their customer service chat person assured me that they would escalate the issue and someone would contact me. That was 6 weeks ago, and still no contact. When there is a problem, they say the customer is crazy (gaslight). Then, in public view they pretend like they care, but show they don't by privately ignoring the customer (fake public image). Enterprise car sales customer service is pathetic. Buy a car from a company that cares.

I used to be an employee of Enterprise. I was fed lies about how great and well taken the cars are…read moreat Car Sales. I had the worst experience I have ever had buying a used car. This entire experience was an absolute nightmare and the attitude that I encountered from the employees at Car Sales was incredibly inappropriate. If they would have shown some sympathy for my situation it would have helped, they made me feel like an inconvenience. The only person who was truly helpful was Arturo. Otherwise, the area manager Sam Leibenhaut, employees like Dashnie, and even the main honcho Mike Peters, gave off a very bad attitude. Around April 10th, I bought a 2022 Nissan Sentra. Shortly after I bought the car, I noticed it would shake at various speeds. Therefore, Car Sales had me take it to Pep Boys. According to Sam, Pep Boys told him that they recommended the wheels be replaced because they have flat spots that may continue to make the car shake, but the balance should have taken care of 90% of it. Sam said he could not replace the tires because the tread was still new. Shortly thereafter I noticed that when I turned right or lef the front of the car made a sound. Car Sales also heard the sound, so I took it to another Pep Boys. The CV axle was broken and the struts needed to be replaced. The car that I had less than 2 weeks sat at Pep Boys for a week because they had to order the CV axle. I never heard anything from Enterprise. When I arrived at Pep Boys, I was told they only changed the struts because it was still under warranty with Nissan. Nobody communicated this with me so my car sat there a week. Then I took the car to Nissan. Sam had an attitude. When I told him that I appreciated Arturo and his apologies, Sam got defensive and let me know he had already apologized 4 times. After complaining about Sam, I started working with the general manager of Car Sales--Mike Peters. After having the car at Nissan for a week waiting for the axle to arrive, they said the control arm and boots were also broken. Nissan said it looked like the bolts had been banged on. My car was at Nissan for almost 3 weeks. I had the car a month and I only got to drive it for one week. When the car was ready, Nissan said I had to pay a $100 deductible, or I would not get my car back. I had to reach out to Enterprise again. When I spoke to Dashnie on the phone, I did not yell at her, but I did raise my voice a bit, which resulted in her hanging up on me. When I did eventually speak with Mike, he wanted ME to pay for the deductible and be reimbursed by Enterprise--to which I said no. When I spoke to Nissan, I asked them what they thought happened, They told me that Mike had been giving them attitude and telling them that this should be under their warranty, however, it was obvious that this was not a manufacturer error--someone else had done this to the car. They assumed someone had hit a curb or something with it and then got it shoddily repaired. The car still vibrates when I drive it. I am hoping it is just the tires because Nissan pretty much replaced the whole front. However, I am too scared to reach out to Enterprise because of their attitude and Sam had said he cannot justify buying new tires since the tread is fine. The hassle I went through with Enterprise was NOT worth it. I went to them because I thought I could trust them and believed I would get a reliable car. I was sorely mistaken. Not only was this car seriously damaged on THEIR watch, it was not inspected before it was sold, and their customer service was severely lacking. I know Enterprise's values--they claim that their brand is the most important thing that they own, and they always claim how important the customer is to them. I was going to refer people to Car Sales, even my husband was going to buy his next car from them, but after what happened I will definitely go out of my way to tell people NOT to buy used cars from Enterprise Car Sales, especially in Albuquerque, because it is quite apparent they cannot be trusted.