After reading so many horror stories of renting a car in Italy, was a little apprehensive before…read morethe pick-up, even if the general online consensus being Avis and Europecar are the 2 most reputable companies to use in the country. The pick-up went smoothly with the automatic car I reserved waiting. There was a little cosmetic damage on the car which was already noted in the paperwork. The agent was friendly and spoke fluent English. The car was fine. It was diesel which isn't great but it's still normal in Europe. During the rental I got stopped at a random Carabineri checkpoint and they cop checked my reservation on my smartphone with the license plate information and they found no issues and let me go. Upon returning there was no hyperbole or attempted price add-ons. The price reserved was the price I paid. The only issue was parking at the train station Avis office is rather difficult. I found a nearby space that didn't seem exactly legal and quickly ran in to the office and informed them where it was. They had no problem with it as it seems to be customary for cars to be temporarily in not-legal spaces or double parked just outside. This is Italy of course. Remember to fill up the gas tank. Overall I would use this office and Avis in other parts of Italy again.

My spouse and I reserved a car on-line several months in advance, and had zero problems when we…read morewent to pick it up. The rental office is located a convenient five minute walk from the Orvieto train station and the funicular. One does have to cross a narrow 2-lane street to get to the office, but we had no problems doing so. We were able to upgrade (to automatic) and pick up the car quickly. The young woman who did our paperwork and brought us the car was efficient, and spoke good English.

Decided to rent our car outside of Florence to avoid driving in the large city. This was an…read moreexcellent plan after experiencing the driving in Florence. My experience with this company and Massimo was excellent from the first contact. He was extremely helpful with all information and promptly answered all my questions. Provided explicit instructions for arrival and drop off. The office is a short block from the rail station and very convenient. The rental car was a vehicle I had not heard of, but was very nice and clean. Ordered with GPS which worked out great. Very busy at drop off, but were very efficient and completed all in plenty of time for us to catch out outbound trains. I have no problem recommending this small car rental company, especially if you are concerned about driving in the city of Florence or Rome (as you should be). September 2017.

We rented from this company in summer 2013. When we returned the car they claimed that the car was…read moredamaged and charged us a lot of money to get it fixed. Do not drop off unless there is someone to check the car.... TERRIBLE! DO NOT RENT!