I checked with 3-4 rental agencies for a week-long rental car and AVIS had the lowest price. We…read morewere a family of four with luggage, so it was for a larger size "Mercedese" class vehicle. It was right at $1000 USD's which I considered a great deal with unlimited milage. I got a call a few days before the trip with a couple questions and I was given instruction on how to find the rental car at the airport, and was told to go directly to the car, get in and drive to the gate. And that's exactly what we did, bypassing a lot of counters and people waiting to see agents. I cannot tell you how nice that is after a 11-hour flight to NOT have to wait! Our name was on a board with the car slot number, and we went straight to it, loaded, drove to the gate, gave the gentleman our ticket and rental agreement that was in the car, and off we went into the wild land of Italy. The car did have prior damage along one side so I took some pictures. I had purchased the insurance, so I was not concerned. The car was fantastic. DS Automotive Hybrid 4WD, and we needed the 4WD more than we thought. Drop off was even easier. I watched a YouTube video to know what I was getting into, and we drove straight to building A level 2 (which is 3 in the US, Italy starts at 0). An agent was waiting and greeted us. Very nice. It was not at a full tank but I had chosen the option to not have to return it with a full tank. I explained I had not done the damage along the side of the car and he shrugged and said it was not a problem. He spoke English BTW, which we found to be rare actually. He showed me the receipt and it was just a little more than what was agreed to and I signed it and got an email receipt. Maybe it was because of the class of car I rented, I don't know, but we were given VIP treatment in a foreign country which was greatly appreciated and not expected. Thank you AVIS for making our trip great. I put 840km on that car!

We rented a Toyota Aygo for a week from these folks. A solid and very economical little car…read more Service was good from the facility and the prices were good as well. Now on to what you really need before you rent a car in Italy: Jim's tips for driving in Italy or learning through trial by fire: Driving in Italy is like entering a crowded party with random people dancing in the mix...and you are trying to get to the bathroom on the other side of the hall...just jump in and go, do not stop for any reason, keep moving and blend with the cooperative dance that is driving in Italy. Surge forward as opportunities present themselves, yield on occasion to others whose individual dance has more momentum carrying them through your path, break out a complimentary move with other drivers as needed to keep the rhythm of the dance going and press on. Stop signs are rare and strictly for decoration...pay no attention other than veering around cross traffic in harmony with them veering around you. Red lights are also not very common except in major cities...they are generally treated sort of like we treat stop signs. Traffic circles or rotaries are common and the same rules apply - just wade in and adjust to the other traffic as you go. Speed limits are just meaningless numbers on a sign...possibly part of some ancient Italian geographical version of Sudoku. Pay attention to the locals...if all the cars around you slow down...follow suit. This means they know there is a photo radar or Polizia control (known as a tutoring zone) ahead. Slow down with the crowd and admire the snazzy uniforms of the local law enforcement. Lane lines are actually abstract markings on the road surface indicating that some historical site can be found nearby. Every road and every lane is a passing zone except tunnels - tunnel traffic operates in what is know as a "modified American rules zone", behave accordingly. You may find yourself from time to time navigating your car through what will feel like a street fair that is also holding a flea market and mardi gras - in a space about as wide as your master bedroom closet. You will be doing this with oncoming traffic and scooters buzzing around like worker bees scurrying off to get the pollen back to the hive. Take a deep breath, keep moving, watch your mirrors (brushing market stalls and pedestrians is ok, actually knocking them over is not) and when you reach the other side and can pause, take three deep breaths and change your undergarments. Driving in Rome: don't. Use a Taxi - the local Taxi drivers are amazing and Taxi's in Rome are actually cheaper than Uber. If you do decide to press on and drive in Rome...don't. Use a freaking Taxi. Seriously. While I compared driving in Italy to working your way through a crowded party I would describe driving in Rome as navigating a mosh pit full of tweakers handling snakes and juggling chainsaws. Don't do it. If you have a car...leave it a few kilometers away from the city center and take a Taxi. I mean it. Driving in Rome will take 1 year off of your life for every hour you spend doing it. A special note about scooters. They are everywhere and they are not equipped with brakes. Operators simply lean and swerve around other traffic without hesitating or attempting to stop. In Rome they make up about 60% of the vehicles with the other 40% being split between cars and tour buses. If you choose to rent a scooter...I applaud you. Also please add me in your will. By the way the pavers (basalt blocks in many urban areas including Rome) are wicked slippery when wet. Have some kind of navigation system...and paper maps as back-up. Google maps works ok 80% of the time in the countryside and 65% of the time in Rome. The other portion of time is part of your adventure...enjoy. Try not to get dizzy when you look at Google Maps and it is just spinning in circles and changing it's route constantly. As for rental cars...go with the smallest car you can manage. Between the tiny roads and the fact that fuel is more expensive than wine you will be very happy you did. Overall the drivers in Italy are the most skilled and courteous I have ever seen anywhere and after the first day, I loved it.

After reading so many horror stories of renting a car in Italy, was a little apprehensive before…read morethe pick-up, even if the general online consensus being Avis and Europecar are the 2 most reputable companies to use in the country. The pick-up went smoothly with the automatic car I reserved waiting. There was a little cosmetic damage on the car which was already noted in the paperwork. The agent was friendly and spoke fluent English. The car was fine. It was diesel which isn't great but it's still normal in Europe. During the rental I got stopped at a random Carabineri checkpoint and they cop checked my reservation on my smartphone with the license plate information and they found no issues and let me go. Upon returning there was no hyperbole or attempted price add-ons. The price reserved was the price I paid. The only issue was parking at the train station Avis office is rather difficult. I found a nearby space that didn't seem exactly legal and quickly ran in to the office and informed them where it was. They had no problem with it as it seems to be customary for cars to be temporarily in not-legal spaces or double parked just outside. This is Italy of course. Remember to fill up the gas tank. Overall I would use this office and Avis in other parts of Italy again.

Decided to rent our car outside of Florence to avoid driving in the large city. This was an…read moreexcellent plan after experiencing the driving in Florence. My experience with this company and Massimo was excellent from the first contact. He was extremely helpful with all information and promptly answered all my questions. Provided explicit instructions for arrival and drop off. The office is a short block from the rail station and very convenient. The rental car was a vehicle I had not heard of, but was very nice and clean. Ordered with GPS which worked out great. Very busy at drop off, but were very efficient and completed all in plenty of time for us to catch out outbound trains. I have no problem recommending this small car rental company, especially if you are concerned about driving in the city of Florence or Rome (as you should be). September 2017.

We rented from this company in summer 2013. When we returned the car they claimed that the car was…read moredamaged and charged us a lot of money to get it fixed. Do not drop off unless there is someone to check the car.... TERRIBLE! DO NOT RENT!

I can very highly recommend Davide and Taxi Colle. Davide met us at Rome's Fiumicino Airport very…read moreearly on the morning of our arrival from the U.S., and transported us to our hotel in Florence. Because Florence was so crowded, we decided to leave Florence a day early to head for Tuscany. Davide was very flexible and came to pick us up when requested. Then we added another day of driving to Montalcino and Siena, which he gladly accommodated. At the end of our amazing stay in Tuscany, he came back to pick us up at our villa, and drove us to our hotel in Rome. Although driving in the cities is very difficult in Italy, he never complained once, and kept his sense of humor!! We would definitely use Taxi Colle and Davide again!!

From the owner: Taxi Service day & night. Languages: Italiano, English,…read moreDeutsch. MiniBus (up to 8 passengers) Mercedes-Benz Vito 116CDI

Very professional and knowledgeable staff. They were on time with a clean, air-conditioned car…read more Fausto, my driver, was very helpful and even made dinner reservations for us. He spoke English like a native speaker. Days later, a car was here to pick us up even at 3am to take us to the Florence Airport and even stopped along the way so we could have one last pastry and cappuccino before getting to the airport. Can't wait to take a tour with Bacci Travel next time I'm in Tuscany. A++

On a lovely trip through the rolling hills of Volterra, Bacci was a rock star in making sure our…read moregroup could experience the countryside without fear of driving off a cliff along the winding roads of greater Tuscany. We had a couple different drivers, but both were extremely friendly. One of our drivers even took a detour from our route to take us on a tour of some catacombs off the beaten path that apparently only locals really know about. It was a bit freaky, but a fun piece of local culture you probably wouldn't have discovered without a knowledgable guide like Bacci. Highly recommended, but be sure to sit in the front if you easily get car sick. After a few bottles of Brunello, even the strongest of stomachs might experience a reversal of fortune traversing the twists and turns of the Italy's hill country...

Diana helped us secure transportation for our sons wedding in Tuscany. Included transport to from…read moreRome and various day trips throughout Tuscany. She was so helpful and all our drivers were great also. We utilized different sized vehicles depending on #s for day trips and she kept it all straight. Pricing was competitive. Be sure to contact them early; back and forth communication is a little slow and everybody is visiting beautiful Italy.