Hands down the best watch repair shop around!…read more I've been to a few places before, but nothing compares to the quality, honesty, and service here. Serge is absolutely the best -- kind, professional, and always goes above and beyond to make sure everything is perfect. He really takes the time to explain what's needed and gives fair, reasonable prices. The turnaround time is always super quick, and the work is flawless every single time. Whether it's a simple battery change or a full repair, Serge treats every customer with the same care and respect. You can tell he truly loves what he does and takes pride in his work. If you want great service, timely repairs, and someone you can actually trust -- go see Serge. He's the best in the business!

What a joke! I watched him charge a woman $27.00 for a watch band while waiting in a dusty, dirty…read moreun organized shop. my watch needed a part and was to be finished a week later. when I returned a week later he said it wouldn't be ready for another week. WHY DID'NT YOU CALL ME! Took my watch and left! Never go there again! EVER!!

Four-tunately, I was able to receive help again from the team at Oaks a fourth time…read more Considering my preferences, Adam thoughtfully proposed several approaches for resizing an antique ring, although from our prior collaborations, I know by now that whatever Adam thinks will work best, to simply yield to it and just let him work his magic: in this case, he deftly Ozempic-sized down an antique ring several sizes while preserving the ring's original shoulders and even the hallmarks inside the shank. But even more than the wonderful end result, it is--and always has been for me--the overall Oaks experience that is unmatched elsewhere. To do small things with great love is Oaks' way, and I hope their goodness will continue to inspire others, myself included, to also give our 110% in life.

Top tier work. I had work done on older pieces. They were redone into the most beautiful pieces. I…read morealso had them appraised.

Just a heads up: This place only accept cash!…read more I went here to get a battery replace on my watch. The guy who was there did a great job on replacing the battery on my watch. He had a difficult time getting my watch to work. I left my watch to have him work on it and within 30 minutes he got my watch to work. He did a fantastic job! If you need a battery replacement on your watch come to Pinole Key & Gift Shop

Excellent service ! Mr Lee was very friendly and had great Customer service. Hubby and I came to…read moreget battery replacements for our watches. We will be back

He repaired a Tissot watch of my mother's from the 1970s. Tissot did not want to touch it, said…read moreparts (and will) were no longer available. amazing We are so pleased we always go here . Thank you, Time Masters

Very expensive! A…read morepin replacement on a metal watch band, a battery replacement on another. Time spent: 5 minutes. Billed: $25.00.

A treasure find! I…read morewent to Kim Khanh to get my chain repair because it snapped and broke the claps. He repaired quickly and even cleaned up my chain. His shop is small and take only cash. Nevertheless he is a cool guy and great service!

Hubby has a great way of finding local businesses . We…read morebrought my gold anklet here for repair and Kim was super efficient and only charged $20. Very efficient only 15 minutes to . Highly recommend and hope they stay in business for a long time .

I love coming here to get my jewelry fixed and they always hook it up!! Mike is the best! Always…read moreget a bang for your buck !

This place has serious issues with pricing transparency and customer treatment…read more I agreed to a verbal price for a bracelet repair and cleaning. When I received the receipt, the total was $5 higher than what was discussed. When I asked about the increase, the owner responded aggressively and said it was "tax," even though tax was never mentioned beforehand and prices were not posted. I stated that the pricing felt unfair and decided to leave. As I was exiting, an employee followed me out, physically shoved me out the door, and continued yelling profanities and insulting me in public. The situation escalated unnecessarily and was humiliating. Disagreements over pricing happen, but no customer should ever be threatened, followed, or touched. The lack of transparency and professionalism here is unacceptable. I strongly recommend going elsewhere.

This Place USED TO BE COOL PLACE..... I go there was I was…read more16-17 yrs old now I'm 45... went there to pawn a Ring, they said $60 I was DUMB FOUNDED.. so I went to 2 other places just to see if they was right or wrong.... this was like 1 month ago, Gold was still high, first place 1 month ago in oakland $950 .. second place last week sept 18th 2025 in oakland was $980... daimond ring wrap in 14k ... Granter Pawn Shop FAIL BIG TIME. Think I was stupid or something ...PLEASE DO YOUR RESEARCH BEFORE YOU SAY SOMETHING STUPID LIKE $60 SMH SMH WHAT A JOKE

THEY ARE THE BEST!! after a frustrating couple of days being turned away at various "pawn shops", i…read moredecided to try one last place. im SO glad i did, i am a customer for life. i came in today with a small bin full of miscellaneous jewelry, nothing crazy fancy- and a lot of pieces that needed to be tested. the entire team was SO warm and friendly when they welcomed me in. but i have to say, sabrine was the star of the show. she told me how much she loved looking through collections like that and got to work. as she sorted through my items, i looked at all the beautiful (and very reasonably priced) items they had for sale, so many amazing treasures!! early on in my transaction, sabrine asked me about the gold colored pieces i had, and i told her that someone at a different pawn shop the other day said there was not any gold. sabrine offered to re test them, and told me she found a couple pieces of gold. THAT was a huge trust-earning moment for me, she could have easily pocketed them as copper/brass, but was very honest. she checked in with me throughout the process, but i was content browsing and chatting with the other employees/customers, everyone was truly so nice. when sabrine told me my offer, i was so, so, so happy i almost cried- it was amazing and SO fair. sabrine was SO thorough, yet efficient with the help of other team members. she sorted through hundreds of pieces of jewelry in about an hour, and i walked out with more cash than i anticipated. THANK YOU SABRINE & granters!!!!!!

Great new venue to sell your gold,silver and diamonds. Very…read morenice owner who pays fairly. The location has good parking and is very central and safe.

I came in with a mission. And Humberto and Atoumame made my vision come true! The heart started off…read moreas Tiffany Earings. And now they are a pendent to give one to my best friend and the other to keep and match her.

I found Underhill Studio a couple of years ago and I haven't gone to anyone else since! Jackie is…read moresuch a pleasure to work with and has helped me with ring sizings, bracelet shortening, and setting tightening. Her work is outstanding and she is incredibly knowledgeable about her craft. She works efficiently and charges fairly and I visit her about two to three times a year for various projects. I highly recommend Jackie at Underhill Studio!

I brought three pairs of sterling silver earrings to be polished. When I mentioned to John that I…read morewould be donating them to a fundraising auction, after hearing about the cause he donated a pair of beautiful enameled earrings. His enamel work is gorgeous.

Stopped by here after lunchie on the fly. We were very impressed with the extreme quickness of how…read morethe 3 watches received new batteries. We didn't time the gentleman but it was less than a blink of an eye, seriously. He could have made in on Guinness Book of Records. Bottom line, we enthusiastically happy, paid via Square and even had a parking spot out front. Guess the Sun, Moon and lucky stars were positively aligned today. Highly recommend . Again, shop local to keep businesses in place.

I am SO glad to discover this place! He put a new battery in my watch quickly and reset it…read more Terrific. Terrific price. Support this local business! I'll be back.