I recently changed from Bank of America after multiple fraud issues there. My experience with…read moreCentral One has been excellent. Their loan rates were the best around and the customer service has consistently exceptional every time I've come in. Terry Bradt is amazing and Will was also so helpful. I only wish i made the switch years ago!

Terrible experience trying to wire money to purchase a house. I have been a member since I was 15…read moreand I am now 56. As soon as my wire transfer which took 2 days and multiple phone calls and emails to complete was completed, I withdrew all my money from this bank and closed my accounts. I hope that Brandon the manager is enjoying his day at home with his dog. I will never have to speak to his unhelpful self again. If I could give less than one star I would. Absolute garbage service for a lifelong customer.

We have been members for many years and have had several loans with Shrewsbury Federal Credit…read moreUnion, never have we had a problem or issue with anyone or the services provided - Thank you SFCU

I've been with SFCU for almost 30 years now and have always been treated with the utmost respect…read more It pains me to read some of the reviews because I have had nothing but wonderful experiences with this bank. I have had my mortgage through them for many years and couldn't be happier with their service. Anytime I've had a question, whether by email, site messaging or via phone, they are always quick to respond and are not just helpful but in my opinion, go above and beyond! I love the feel of a neighborhood bank where everyone recognizes you and greets you with a smile. I would give them 10 stars if I could!

Just sat there for 10 minutes waiting to speak with a associate about my account. Sat right outside…read morehis office and he didn't even look up. A woman walking right by me with no acknowledgement. I will take my business elsewhere.

Convenient location and great service. I personally work with Cheryl Pedjoe and she really goes…read moreabove and beyond for clients. From the personalized card I got in the mail, to her prompt responses to my frantic phone calls and emails when I couldn't access my online banking account - she helped to make each experience memorable. I was hesitant to switch banks, but I am so glad I did!

This is what Banking should feel like. No Lines and greeted with numerous smiles and knowledge…read more I just left the Mill Street Branch in Worcester and immediately was escorted into Angela Maher's office. Angela went above and beyond to explain my new business relationship with a premier Bank. I now remember Angela form her stellar performance at TD Bank. TD Banks Loss is Bay States Gain.

Friendly staff, great account options to choose from, and easy to work with! We walked in and were…read moregreeted right away. We were looking to open an account close to home. Lauren explained the best account after we told her what we wanted, and we got an ENTIRELY FREE checking account with rebates, cash back, and no hidden agendas. If you swipe your debit card often, then this is the place for you. You get cash back if you do 12 or more debit swipes a month. All the other Banks penalize you if you do too many. This bank is encouraging it!

I really like this bank. Customer service is always there for me when I have a question.read more

I recently went into this bank to cash a check and the service that I received was absolutely…read moreatrocious. I do not have an account and although the check was drawn from their bank, I was told that I would be charged $5.00 to cash the check. My current bank is out of town and I was not able to make it there before the weekend to deposit the check in my own account. I explained to the manager that money was very tight and I really did not have the extra $5.00 and asked that the fee be waived. I explained that I needed the cash to pick up a few prescriptions at CVS. She refused to even consider waiving the fee and told me that the only way that she would waive the fee was if I opened an account. I know for a fact that she was able to waive the fee however she just refused to do so. I would never open an account with a bank that charges people to cash checks. I was left feeling humiliated and embarassed and highly recommend that you do not take your business to this bank.

Strike 2. For the second time '"my bank" turned me away for notary services sending me to the…read moreadjacent UPS store only to pay $100 for my "free" banking services. Is this bank a joke? Or this branch? Or maybe the jokes on me. Too bad 0 stars not an option.

No customer service at all They help who they feel like…read morewanting to help even if you're in line you will get skipped to help whoever they feel like

Great location and beautiful building! Love teh employees. Nada is great!!! Even during Covid the…read morebank has kept up its routine of being in touch with me. I feel like I am banking at a big bank with the local touch. Their decisions are truly local because I got back the answers to my loan questions right away.

From the owner: Cornerstone Bank is a full-service bank located in Massachusetts, and currently operates 13 branch…read moreoffices. We are a local, community bank that delivers a personal touch that only a local bank can offer. We are dedicated to providing high quality, personal customer service, and convenience for individuals, businesses, and community organizations. We work to connect you with opportunities through a broad range of deposit and loan products and services to help you reach your financial goals.