I want to preface this review by saying that we did not stay overnight in a room at The Greenbrier,…read morebut we did spend most of the day there, and I'm glad we did. When you pull in, you will be greeted by security at the front gate. We advised them we were there for the bunker tour and to do some shopping and they gave us a parking pass and directions to the best place to park. The resort is iconic, huge and pristine. We walked our dog around the grounds and up to the main building. Unfortunately, even though they say that the resort is dog friendly, there are some areas where dogs are not allowed. So I waited outside while my husband spoke to someone at the front desk about reserving a spot for the bunker tour. When he returned, I went inside while he stayed out front with our pup. When you walk in the decor hits you all at once and, if you are a Fallout fan like I am, everything just feels so familiar and comfortable. The bold, eccentric colors and patterns, the chandeliers and unique furniture... It's all there. I wandered through the shops which are upscale and fun to browse, even if you're just looking. I bought some giant macarons which were priced incredibly reasonably and really enjoyed them. All of the staff I encountered were friendly and helpful, and even without reservations, we were able to get tickets to the bunker tour. Be advised that they made it very clear to us that getting tickets "day of" is not the standard experience, so I do recommend reserving tickets if you want to do the tour. The vault tour itself is probably closer to four stars, but it's definitely a must. Knowing there was a fully built secret congressional bunker hidden underneath this glamorous resort for decades is wild. You walk through the old dorm rooms and meeting areas and see how it was all set up so long ago. You're not allowed to take any photographs, but I did read some basic information before coming. Still, reading about it and seeing it are two totally different things. It cost well over $100 for the two of us to do the tour and that is before tip so it definitely isn't cheap. It would have also been nice to have more seating, especially for things like watching the video, etc. My feet hurt a little after the tour from standing so long on the hard concrete floors of the bunker. The only reason that we did not end up spending the night is that we really wanted to be inside some of the main buildings and although they do offer dog friendly accommodations, they are only located within certain cottages kind of on the edges or outskirts of the property. There is also a $250 fee for dogs so we decided at the time that it would not be worth it for us, however, full disclosure: we regret that decision. We definitely should have spent the night. It was a once in a lifetime experience for me and if I ever get the chance to come back here I will definitely get a room and stay as long as I can, soaking up the ambiance and anemoia.

Dorothy Draper began transforming the Greenbrier in 1946 after it had been used as a military…read morehospital, and it appears the updates have been minimal, if nonexistent, since! Slouchy couches, stained carpet pulling away from the walls. The cheapest daily rack rate on a weekday is a whopping $400+/night, not including all their BS fees: $49 daily resort fee per room and 9.75% Historic Preservation Fund, 6% sales tax. SO NOT WORTH IT! Seriously, I get keeping the iconic Draper theme, but you gotta upkeep everything to warrant that price! I stayed here for 3 nights for a conference, and had multiple interactions with staff from calling to make reservations for activities, the bunker tour, dinner at the main dining room, bowling and the conference room facilities. Customer service ranged here from very nice, cheerful and helpful to unaccommodating, aloof, and just plain rude. When asked questions about the facility or amenities, the staff would often give me blank stares or just shrug and say they didn't know. I was checked in by a trainee who did not give any direction on how to get to my room in the BOONIES (Copeland Hills) and we drove around aimlessly until we gave up and went back to valet to get directions. When I asked if I could be in the main hotel with my coworker at check in, another snooty employee (senior or the trainer, I dunno) blatantly said "no, your group is assigned to the cottages", which was 100% a lie because my coworker simultaneously checked in with another trainee and was given a room in the main hotel. The next day, a second coworker was also given a room in the main hotel. They both complained their rooms were creepy feeling, dirty and in need of some major renovations. So I guess depending on how you look at it, I had it better since my cottage in the boonies wasn't as old and was in pretty good shape. The wait staff at the conference was too efficient! I left my untouched dessert literally for a few minutes at my seat and when I returned it was gone! My fiancé did the bunker tour and the bourbon tasting. He was the only one at the bourbon tasting at 5:00pm and no one showed up for the 6:00pm either. At the end, he was given a non itemized bill for $88 (the base price was $65) and then he tipped on top of the $88 thinking that was the base rate! Clearly the astronomical service fees were already embedded in there. Throughout our stay, we wondered where everyone was. Despite being reservation only, the main dining room was at best 25% full when we were there on a Friday night. Everywhere we went: basically empty. The many random sitting rooms, the restaurants, the casino, the bowling alley, indoor pool, the bars. The only activity that had a decent amount of people was the bunker tour. There were many private events we saw set up everywhere though, and our conference alone was about 300. So maybe that's their thing. My coworkers had mini fridges in their room in the main hotel, my room in the cottages did not. My coworker called room service for ice (there are no self service ice machines) and it was delivered 2 hours later when she was sleeping. The room service delivery fee is $5 for the main hotel, but $20 for my cottage in the boonies. Why do I have to pay 4x in delivery fees when I asked to be in the main hotel to begin with? Ridiculous. The Greenbrier is old and busted and riding on the "historic" factor to draw in guests. If I stayed here for leisure and paid for this out of my own pocket, I would be even more pissed.

We had a wonderful time at the Omni. It's a beautiful and well appointed property. We visited for…read moreNew Year's and attended their gala dinner, which was phenomenal. There are ample staff, and everyone was very friendly and attentive. We enjoyed everything we ate, from the quick serve breakfasts and sandwiches at Martha's cafe, to dinners at Woody's, the breakfast buffet, and the gala dinner. It was always easy to find something to eat or drink, with various levels of service/formality. The gym is well appointed, and we really enjoyed the outdoor pool and hot tub. The afternoon tea and cookies is very crowded, but fun. The evening movie was a fun activity, with popcorn and nice seating . One thing I really liked was the number of occupied public spaces. The lobby/foyer has live music in the evenings, occasional tea and coffee service, couches and fireplaces. The Christmas decorations were just gorgeous. We enjoyed walking around to see them all. We also really liked the vibes in the Presidential Lounge and had drinks there on several occasions, taking our time. We are not fancy people, and did find the hotel rather expensive, and definitely still felt nickeled and dimed at times. There is no included food/beverages, and only part of the complex is available/included in your cost. We were able to use part of the outdoor pool, and the indoor pool and fitness center. The mineral pools, onsite and off, are additional fees, as are all meals, most coffee, etc. Parking is not included, and is valet only. There are numerous daily activities, most of which are an additional charge. Many did look enjoyable, but we opted out of the $75 bourbon tasting and $75 yoga classes. When the Omni is on, they are ON, but, to my point above, once they start to miss, they just kind of shrug it off and the mistakes feel expensive. My date had bought me a massage, which came with a spa day pass, which is the only way to use the spa garden and on site springs. We didn't realize at first that I already had a day pass, so we went ahead and purchased one for him to enjoy the facilities as well. On our spa day, the hot water was out, which meant that a decent number of the indoor facilities were not enjoyable. There were no discounts or alternatives offered, just kind of - it's not working. We still had a very nice spa day, but would have enjoyed the indoor showers, and actually, showering off, in January, in cold water after using the mineral springs, was not fun. When we ordered room service, half of our order was forgotten, and again, we were presented with a brief apology and the full bill, even though it took an additional 20 minutes for the food to arrive and I had finished eating mine by then. The most stressful error was when the bell staff dropped the garment bag containing my black tie dress on the floor in the hall, and we found it there when we came back to the room! I was really upset about that, though we didn't call the desk as we were tired and I did have the dress in the end, but this could have ended quite differently. I will also say that the walls are PAPER thin. A rather loud family occupied the room next to us for part of our stay and we could hear EVERYTHING. The historic property is just lovely, and the service was really nice. If we were to return, we would likely stay for a shorter visit, but it was definitely worth a trip.

We went to the Omni this past weekend for an anniversary and thought it would be a romantic…read morelocation with the scenery and hot springs. Yet, we found that the hotel was significantly overpriced, poorly serviced, and much more geared towards kids than couples. The Service Nearly every interaction we had with the front desk felt like we were inconveniencing them. From the moment we walked in, my partner and I walked up to the front desk with two employees. The one briefly looked up at us and then returned to what she was doing. We stood there for a bit before I asked if there was someone who would be able to assist us for check-in. The next morning, we walked by and that same employee was leaning up against the wall staring up at the ceiling - it looked like she would rather be anywhere else than working at that front desk. It was not a helpful, four star experience in any way. The final straw for us was when we were checking out, and one of the Room Controllers (seems like a supervisor role) Patrick, was called over to try to help us with a question we had about a charge we saw on our bill. When asking if he could help us understand the activity fee listed that wasn't clear what it was connected to, he said he could look into it more but it would take over an hour to do. When we pushed if that was actually the case, he said "do you know how many people have stayed at this hotel over the past weekend," in reference to the number of tickets he would have to go through in order to answer our basic questions. Seems hard to believe a resort like this couldn't tell you what a charge on your bill is - and of course that wasn't the case. Turns out theres is a drop down that provides all the details. We weren't trying to nickel and dime here, just understand a charge that was not clearly tied to an activity. After he realized there was a drop-down and it would not take an hour to answer our question, he became significantly more friendly. Cleanliness Our room had stains on several surfaces, most noticeably on the pillows. The tub was also significantly rusted around the drain and there were two long hairs on the shower wall from previous guests that we found before using the shower. Food The food in Jefferson's was bad, especially at the price. I had eaten here before and did not remember it being so terrible. I would consider it the most overpriced meal we've had. We ordered an 8 oz steak, lobster tail, wedge salad, and spoon bread. The steak was 1) not 8 oz and 2) not cooked to order, the lobster was rubbery, the salad was soaked in dressing, and the bread brought with our meal appeared stale as if it had been sitting out for hours if not days. The Fees Everything includes an extra fee. We were fine with the cost of it, but the additional charges aren't an inconsequential amount and honestly it's clear that the fees are just a way to show a lower price when you're booking things. The one that really stood out to us was the spa "service fee" which was 22%, and which part of it went to the massage therapist - but the front desk at the spa couldn't tell us how much. We were told that this specifically was not a tip, and were expected to tip on top of the 22% fee. To make matters worse, our "50 minute massage" was not 50 minutes - we have texts we spent before and after the service from the room that shows it was closer to 45 minutes. To be clear, we were on time and completed the paperwork well before the start time - so it was not a matter of us being late to the appointment. Activities A quick note - our experience with all restaurant staff, interns, seasonal workers, and especially those leading activities was very good. Archery was fantastic, the hot springs were peaceful and unique, and the hike had a very knowledgeable guide. The guides for Archery (the intern from Virginia Tech and Ahmet) were incredibly helpful and friendly. Our activities were not without frustration though - when we showed up to our 9am archery reservation, we were met by the intern who said her boss was not here so we couldn't get into the building. So we stood out in the rain until management showed up to unlock the door. We would recommend part of our 20% activity fee on top of the cost of the activity go toward cutting an extra key so future guests don't have to wait in the rain.

Pinkies out! The formal Classic Afternoon Tea in the Homestead's beautiful Audubon Dining Room is…read moredifferent from it's "complimentary" (for resort guests) social tea hour. Reservations are required for the tea hour which runs on Friday and Saturday from 3-4pm. Its runs about $55 per person and is worth it for the lovely experience of tiers of treats, live piano music, and impeccable service. The menu had about a dozen tea options and listed the items on each tier. We both chose the same unique pear raspberry green tea. The blueberry-lemon and raspberry-white chocolate scones were fantastic! The standouts of the tea. Not to mention, the house-made profiteroles stuffed with blueberry pastry cream, various macarons, hand made artsy caramels, and liqueur-infused chocolates. The finger sandwiches were the typical salmon with dill and cucumber. It was not over the top with extra frills, but for those who love a traditional afternoon tea, this totally hit the spot.

Years ago, when the founders were still running Creekside, we used to spend a week there. My wife's…read moreparents both hailed from West Virginia, and occasionally her father would join us. A fantastic place, with many interesting spots to visit in Lewisburg, and very good fishing in the Greenbrier River and Second Creek. It's the only place where I have been able to pick fresh watercress right from the creek.

I only had the opportunity to stay at Creekside for one night, while on a business trip, but it was…read morea night well spent. The location is in a beautiful area in West Virginia. Being off the beaten path, it's easy to forget about life in the "real world." It was so quiet and peaceful; you only hear the sounds and see the sights of nature that have been lost in far too many places. I stayed in the Farmhouse Inn, the main house of the resort. It was clean, tastefully designed and well-furnished. I was the only one staying in this space, so again, it was very quiet. I spent a few hours outside in the evening chatting with a few other guests who were staying on the grounds. We sat out on the patio area during this time, and even decided to have our dinner there, as the weather was beautiful. While we ate, several deer payed a visit to the grounds to get dinner for themselves. Speaking of dinner, it was fantastic. I had a fresh salad, that I can only assume came from the organic garden on the grounds. Additionally, I had a vegetable lasagna and finished my meal with some delicious apple cake. Since I was leaving early the next morning for work, a breakfast basket was prepared for me with a variety of baked goods, orange juice, fruit, and a serving of the best baked oatmeal I ever had. Gail and Gary, the owners, were fantastic as well. They were extremely helpful from booking through my checkout. There were several emails sent to me prior to my visit with all the directions and information I needed to know for my arrival. Since I was arriving during their off hours, they prepared a binder for me that got me to my room and settled in until we had a chance to meet later in the evening. If you are interested in connecting with the outside world during your stay, cell service is spotty. I was told that only some cell service work there. However, there is a public phone that anyone can access if needed at no cost. In addition, the Farmhouse Inn has wifi. I don't believe this is true for all the outer houses. But since you come by the Farmhouse for meals, and any other time you want to, it shouldn't be an inconvenience. Overall, I have absolutely no complaints. I would HIGHLY reccomend this place if you're in the area.

Wonderful time over new years at this resort. The staff were outstanding, friendly, and honestly a…read morerefreshing change in hospitality that we have not seen recently. We did a split stay between a cabin and the lodge and both had their merits. The cost of the lodge was well worth the upgrade with the beautiful furnishings, cozy atmosphere, complimentary amenities and soaking tub. Ate at both leather flower and stables and loved Stables the most. Highly recommend if you are looking for a true luxury experience.

My wife and I spent a weekend at Primland in mid-June on our way home from a wedding down South…read more The resort is a bit out of the way. We still had a twenty-minute drive to the lodge when we reached the North gate. The drive was pretty, though, and passed quickly. The circular driveway in front of the lodge was clogged with cars, forcing us to park down the road a bit. No one was around to welcome us, and finding someone took us a bit. Once we did, the valets quickly took care of us, and we were checked in. Our room on the second floor overlooked the 18th green and a valley on the backside of the lodge. It was terrific: large and spacious, with lots of wood and chunky lodge-style furnishings. The bathroom was huge, with a large tub, separate shower, and his-and-hers sinks. The minibar came stocked with complimentary non-alcoholic drinks and some snacks. While staying here, we enjoyed their astronomy presentation at the top of the silo, walking on several trails through the nearby woods, time in the spa, and making smores out back by the fire pit in the evening with the other guests. There was a special cocktail hour with apps and drinks, and a chance to talk to some of the local providers of food and items to the hotel. They do an excellent job of using local sources for the lodge. Dining was top notch, except at the Stables family-style restaurant. The Stables was a disappointment. Our other meals though in the lodge were top notch. The staff at Primland is the best, and they are what make this place so special. Come visit in the summer and enjoy the cooler temperatures of the mountains.

Excellent staff. The place was immaculate even though it is huge! Our room was beautiful! Kudos to…read morethe director of the park for selecting a great dtaff!

Very disappointing. I have stayed here before and found it to be enjoyable. This is a very poorly…read moremanaged resort. No AC in dining room but you can place a to go order... issues they don't answer their phone and the elevator is down. They could have handled this situation better . Have someone downstairs to take orders ... would have been very helpful! Where is management?

I absolutely loved it here. The golf course is spectacular. On the first tee box I had to pause…read morefor a moment. The fairway is probably 60-70 feet below you and stretches out towards the tree line. The par 3 2nd comes back a little to your left, and then you see the third hole as it wraps around water just below. Absolutely stunning. It's a tough track and I would say is fun from every set of tees (black, blue, white, gold, and even the red tees). Water comes into play on about a dozen holes. Highlights are the first tee box/first hole (it's a reachable par 5), the third as it wraps around a pond, the second half of the par 5 5th hole, the eighth hole looks like it's on top of the world, the views from the 10th tee box, the thirteenth hole (a brute of a par 5), and some of the best par 4s in Virginia (holes 15, 16, and 18). I stayed in the smaller of the two lodges that overlook the 18th green. We had a suite with a master with a king and another room with two double beds. Lots of space, two bathrooms, a kitchen, and a porch. It was also the cleanest room I may have ever stayed in. Some of the nicest views were from the porch that included the storm that rolled through at night and the fog that followed in the morning. There is only one restaurant on property and the food was excellent. Love that the dessert menu was never fixed. I had an ice cream cookie sandwich that was excellent. The people here truly make this place special. Whoever cleaned our room deserves a raise. Bo (the head pro) and Sherrie in the pro shop are maybe the nicest people I have met playing golf, and that is saying something. The wait staff and grounds crew were all extremely nice as well. I know there is a 5-star resort down the road that I visited for a bit, but I would much rather be here every day of the week. (Not saying I wouldn't turn down a free stay and play at the other place.) Needless to say this is now on my list for places to have a relaxing weekend getaway filled with great golf.

Really a nice golf course! Quite playable not tricked up. It seemed if memory serves me there was a…read morehuge difference between regular Mens and Senior tees. Would have liked something in between. Condo was quite fine. I got a little package and it was a good value for the money!

What a great way to spend a summer day. This is a rafting review, we only came up for the day, but…read morewe are already talking about next year and doing a two day visit and double our rafting fun. We picked the Lower New River, a full day adventure. We kicked off a little bit before 9 and had a quick equipment assignment and then climbed aboard a well seasoned bus. Its a bus and it served its purpose. During the ride we got a basic but funny safety briefing. You can tell these guys love their job and enjoy making life fun. After about a 25 minute ride, we arrived at the departure spot and got assigned a raft. We are a family of 4 so they assigned two more people to our raft and our guide, Jackson was phenomenal! Seriously, Jackson is so chill and personable, we could have just hung out and listened to his adventures in life. He did a really great job making everyone feel welcomed, valued and appreciated. For me, I know I would have been barking rules at our novice tubers, but he just gave specific instructions on what to expect, what to do if the 'in case' happens, and provided assurance that he would protect everyone. He also provided fun little facts about the river and history of the Gorge. We saw class II to class IV rapids and there were some intense moments. It took me a couple rapids to figure out that Jackson would strategically place our boat in the best part of the rapids for maximum effect, which made this ride so memorable. Despite sometimes facing a wall of water, we always felt in control and hearing Jackson hooting and hollering like a kid gave the assurance and reminder that this is 100% fun adrenaline. The river water was cool and refreshing, not shockingly cold in July and the levels were high so we had a good time. We did stop half way down for a lunch which consisted of either meat/cheese sandwiches or PB sandwiches, potato salad, a pasta salad, watermelon, chips & salsa, and a desert. It was good and sustained everyone. The second half of the day the river was even better than the first half. At the end, we got picked up by the bus with an even shorter ride back to AOTG. They provided a couple coolers of ice cold water, soda, and gatorade for the ride back. Once back we showered, changed and checked out the photos of our trip. This was an 11 out of 10 experience for my family and like I said, we are already planning on coming back for a 2 day trip.

Wow wow wow. We tend to be a little bougie with our accommodations so we were going out on a limb…read moreduring our trip to West Virginia. Partly because there were no four seasons in the area (mostly joking) but also because we were in WeSt vIrGiNiA and wanted to get in touch with NaTuRe we decided to go outside of our cocmfort zone and picked some closer to nature options. This was the second. We went with Kaymoor at Adventures on the Gorge. Thjey have the full scale between literal camping and hotel-like, I believe we chose the most hotel-like option. I wanted to do the glamping but there were none available about a month before our trip when I finally got my shit together to book shit. Check in was super easy. We were given a key and a treasure map of how to get to our "cabin" which was easy to drive to. It is a legit cabin in the woods but will all amenities one would expect staying in the a hotel. Great bathroom and shower with a ton of towels, bedroom and separate lounge room that included a mini fridge. TV, wifi, climate control. There was even a cute little porch with chairs in the literal woods. It is so cool. AC worked great. The shower was great. They provided more towels than I'm used to getting at hotels. The bed was SUPER COMFY. I literally don't have enough good things to say about this place. Such a good choice.

Like so many other reviewers, the buildings, rooms, some of the furniture and carpet in the lodges,…read moreactivity center, etc. surely needs a refresh. To me these are all cosmetic problems, and if updated would surely enhance the stay at this resort. But you do get what you pay for. We did not stay in the main hotel so I can't comment on those accommodations. Breakfast is included in the cost of your stay and for the price the food is tasty and well presented (see pics). If you just want a basic resort, that's inexpensive and offers a lot of amenities, try Glade Springs.

Rooms are clean and breakfast buffet (included with the room charge) is good. But hallways, dining…read moreroom, elevators, and common areas are beyond tired - for $400+/night it is inexcusable to have the last renovations appear to be 20+ years ago.