I rarely leave negative reviews, but this experience was frustrating. Their poor communication made…read morebeing treated by them impossible. I'm posting this review on August 1st. I submitted my insurance information on July 13 to determine what treatment would be covered. After waiting without any response, I sent a courteous follow-up. The office requested my date of birth, which I immediately provided, yet I still never received an answer to my original question. I don't expect instant results, but I do expect communication. A simple email explaining that verification was still pending would have been sufficient. Instead, I was left to repeatedly follow up while having already shared personal information. That experience did not inspire confidence in the office's communication or administrative processes, and it makes me question how responsive it would be once I became a patient.

Run! This place is horrible! We were referred by our dental office wish kids which we love. I found…read moreout later the same person owns both. We signed a contact for braces and set up a payment plan without being told they are only in office 2 DAYS a Month!!!!!!! The two days a week are the third week which falls on fall break, spring break, last week of school and other important dates. They offer no other options such as going to a different office. You are forced into skipping a month of treatment and pushing out the end date. The office when they answer are no help and tell you to deal with it. We also got dental insurance which took me 12 follow up calls to get them to finally process our ortho claim 3 month after the first call! We looked at changing orthodontist and were told we would have to pay to take off the excising set and start over costing an additional $4000. We have had to cut our losses and continue with treatment. I will be so happy when we are done dealing with this joke of an orthodontist office! Please look anywhere else to avoid all these issues.

I love Thorne Family Dentistry! I always get greeted with a…read moresmile and everyone is very professional. I am typically scared of the dentist but I always have a pain-free and quick visit.

Worst dentist office ever and we have been going over a year! We got new insurance and they didnt…read moreeven mention they didnt take when I took my kids in for a cleaning. So of course not covered! Then did a special $250 cleaning on my son and didnt even tell me. Thats illegal.

This dentist is as good as it gets! He just moved into a new fancy office. It's immaculate and…read moreperfect for kids. The large welcoming waiting room has a fort area for the kids to play complete with a magnetic wall. They also have a Wii and other video games for the kids to play. They thought of everything, including a single cup coffee maker for the adults. Check-in is simplified because it's all electronic... No more filling out form after form. You can simply sign in on the computer directly next to the front desk. The exam rooms are also extremely clean and cheerful with windows in each one. Dr. Cremer is extremely thorough with excellent "bedside manner". He takes time to answer any questions you have without ever feeling rushed. He and his staff are incredible with my boys and very knowledgable. We enjoy our visits to Dr. Cremer!

My 1 year old twins saw Dr Cremer for their first visit and we were so impressed. The office staff…read moreis so helpful, they waiting area is intensely kid-friendly (they even have video games), and the hygienists were very skilled in demo and education. Dr. Cremer was very knowledgable and we enjoyed learning from him. They even taught the grandparents about oral care! We are excited to continue to see Dr. Cremer for our kids' dental needs.

Amazing care and service! Brought my son and the staff and dentist are just amazing. They made sure…read moreto make the visit very comfortable for him. As a mom everyone knows that's a big concern. They explained to him everything step by step . They took his time with him and made sure he was happy. He loved his visit he walked out and told me "I was scared for nothing" We scheduled a cavity filling a few wks later. Once again the doctor was amazing... he did everything so carefully and fast ... my son said he didn't feel anything. They are quick to call you for follow ups to check on him. Just a perfect office! Is this dentist in my network? No... Do I care? No That's speaks to the care they provide

Great pediatric experience for my child she was comfortable and actually enjoyed the dental visit.read more

This office is the most professional and patient-care oriented dentists office I have ever been to…read more From the moment you come in the door until you leave the staff make it a seamless and easy experience. Check in has always been pleasant and easy for me. There is one woman who has been there for hers and even remembers the first time I came to the dentists office even all these years later. To be honest, it is somewhat memorable. My daughter slipped and bashed her teeth against the side of the tub and broke the top four front teeth in her mouth. At the time I was completely freaked out. They were completely understanding with me and got her in right away and they put her in a private room to pull her teeth and made it fast and as painless as possible. Dr. Ta told me it was because she was still nursing and it was from milk rot on the teeth-- it weakened them. But the way he talked to me and set both my daughter and I at ease-- after that I took all my kids in to see him. My eldest son has mouth crowding. He recommended we work with an orthodontist to determine the course of action to get the teeth to come in the best way possible and make a dental plan. He helped refer me to a good one in my area and both offices worked so well together it was really seamless (for years). In all these years I have never had an issue with billing and they always make sure I understand the charges and why I have them before they charge me or do anything. The office is really big on preventative care and my kid's teeth are so much better after we started coming. They do floride and sealants for the kids (but you can opt out if you want). They also have a very nice panoramic X-ray machine that gets every detail if your kids don't like the bite X-rays or they need more details for the mouth. They also have semi-private and private rooms for kids with sensory needs. The experience for the kids is also awesome. When they come in they can play games or watch tv. Then when they go back they are weighed and they check their height. Once they go to the exam table they are given headphones to watch tv above them (and this also blocks out the sounds of the dental tools which is great). Once the exam is done they are given a bag with toothpaste and a toothbrush, and some floss. They get a token to pick a toy from a machine you can insert the coin into and turn. My kids love this part. Sometimes they get an animal balloon or a sword balloon. They leave happy. The staff has always been very kind and respectful to me as well. No matter where your kids get seen, you the parent can see them. If they are in the main area you can stay with them if you ask or you can watch them through a window (it's one-way so the kids don't see you and start fussing for you). If it's a private room where they are doing a procedure they give you an iPad and you can watch them on the iPad. It's really awesome. I really trust Dr. Ta and his staff. I tell everyone I know and I wouldn't go to anyone else. I highly recommend you go and see for yourself.

0 stars, because they've ruined normal dentistry for us. Like, get this... I go to the dentist…read moremyself, and not only do they not compliment me for brushing & flossing, they also don't give me a ballon animal every time I go. Jokes aside, we've had great experiences! Kids actually enjoy going!

We recently relocated to the DFW area and also our daughters first visit for the dentist. I cannot…read morerecommend this practice enough! Everything was top notch, from the first phone call of scheduling an appt, to meeting the Dr and talking through all things teeth. My daughter left saying "I love the dentist" which is a testament to the entire staff!

We've had the best experience with this office. Our son had a pretty traumatic experience at a…read moreprevious dentist, so we came in with an open mind, but with tempered expectations and this practice has far exceeded them. From the moment you walk in, you're welcomed by an incredibly friendly staff. The office is spotless, well kept, honestly it feels more like a model home than a dental office. It also has a cool play/wait area for kids with movies playing. Our consultation was excellent. Dr. Johnson took the time to explain everything to both us and our son, ensuring everyone understood what to expect. He provided options, his recommendations and genuinely listened to our thoughts and concerns. We just finished up our 3rd visit and couldn't be happier. The entire staff from the techs to the front desk have been wonderful. We specifically worked with Ava, she was fantastic throughout the entire process. She explained each step during setup and prep, making sure our son felt comfortable and at ease. Dr. Johnson really is great with kids. He engages with them and keeps them distracted while he works, he's compassionate, quick & efficient, definitely one of the best! We're so grateful to have found this office and highly recommend them. Thank you to the entire team for such a positive experience!

It was my daughter's first time going to the dentist and we found out she had a really bad cavity…read more From the initial visit to the day of her appointment for a crown the staff and dentist have treated her exceptionally well. They made her feel very comfortable and talked her through everything they were going to do to help. The dentist even made her, her own personal song he played during her procedure. The staff and dentist at the office were amazing, and even more special, it was her first time going to a dentist and they made it a breeze.

The attitude of the surgeon that was at this location today, unfortunately I didn't get his name…read morebut he's the only surgeon that works this area for Jefferson dental. He was very rude from the moment I met him. He was talking to me like I was an idiot and didn't understand what he was saying to me. I finally told him. I'm not going to stay with your attitude and he actually laughed in my face. He was very unprofessional and just because you are a dental surgeon doesn't mean you can treat patients any type of way you want. It's very disappointing as I have an Infection in my tooth that needs to be pulled. I think that patient care and consulting is very important.

Park place has been a godsend for our kids! We had been looking for a new dentist in the area that…read moretook out insurance; and we found them at the local preschool parade earlier this year. The staff have been amazing with our kids, particularly with my youngest. They have items for the kids to play or watch while in the chair and a prize shelf for the kids to pick from at the end of the appointment. We will be recommending them to everyone!

This was the first time taking my kids here and I found them because of the 5 star reviews. And I…read morehave to give them 5 stars as well, AMAZING experience! My kids have no complaints they enjoyed every second of their visit. Staff were helpful and friendly, Dr. Ali was great my kids are ready to come for their next checkup/cleaning! I HIGHLY RECOMMENDED THIS PLACE! Overall the experience here at Park Place Pediatric Dentistry was incredible and I look forward to continuing my child's care with this dental practice in the future.

An incredible facility, warm and professional front staff and attentive providers! We couldn't be…read moremore thrilled to have found Giggles & Grins. Their concept of allowing your child to have their independence and voice during a dental cleaning is something that I appreciate. It's respectful of boundaries but also allows children to feel more confident of their capabilities. We met with Dr. C - she was intentional, kind, patient and thorough. A stellar combo of all good things at Giggles & Grin!

Best of the best! We've been patients for 6 years & my children truly love to go to their dentist…read moreappointments. Giggles & Grins makes it calm and fun for the kids while making it easy for parents. Every employee is kind and explains everything thoroughly. I'd choose them again and again!

They where highly professional and explained everything so well. On top of that the front desk…read morestaff are very friendly.

Bad experience. Had an appointment set 3 months ago. Was set everything for 11 am that day, but no…read morechace until 2pm. A fasting baby waiting for 3hours and the dentist came out and said she could not do that day and asked us to reschedule 3 months later, that was said to be urgent. I didnt wait for so long, probably to hear 'its cancelled again'.