Avetta has been an extremely frustrating company to work with. Membership levels seem to change arbitrarily, which results in major price increases without clear justification. In our case, our cost jumped from $600 to $1,920 (per customer) in a single year because Avetta claimed that one of our other customers required a "Prime" membership, which then increased pricing across all accounts. What's even more concerning is the lack of transparency. Every invoice only shows a total amount, and Avetta refuses to provide a detailed breakdown upfront. I just got off the phone with a representative who said they would email me the details afterward. If the charges are legitimate, why not provide an itemized invoice from the beginning? Another issue is their pricing structure. We have only four customers using the platform, each with a single service representative assigned. Yet Avetta bases pricing on the total number of employees in our Southern California operations -- around 500 employees -- using OSHA logs as justification. In my experience, the costs continue to increase while the platform provides little to no real value in return. Overall, the business practices feel highly unethical and lacking in transparency. read more

Avetta allows other companies to connect with your account without authorization, then they charge you for that connection without authorization. They are also non-responsive to questions or for clarification when a prequalification item is rejected often only providing canned responses to questions that don't help contractors determine how to respond to questions. They use deceptive, unethical business practices and were it not for our customers who require the connection, we would never have anything to do with Avetta. Honestly, they should probably be subjected to a class action because of the deceptive practices. read more

Avetta does not practice what it preaches publicly. To their employees, they do the opposite of what they claim to value. According to multiple former employees, Avetta has a pattern and practice of harassment, discrimination, intimidation, and retaliation. Multiple complaints have been filed with the EEOC and the NLRB on Avetta in the last 18 months. A current complaint filed in the United States District Court, Southern District of Texas, Houston Division (Case Number 4: 26-cv-03147) alleges that Avetta fired an employee while on FMLA leave, with a known medical condition; and despite his pending EEOC charge. The Chief Legal Officer was alleged to have told the employee after firing him to "get a lawyer for a lawyer to lawyer conversation" despite impacting his ability to do so financially. The EEOC has determined that reasonable cause existed for discrimination and the NLRB is expediting their review of Avetta's conduct as a repeat offender. To clients and vendors: If Avetta treats their own employees this way, how do you think they will treat you and your business? https://www.linkedin.com/pulse/euphoria-files-chief-discrimination-officers-david-turner-lqqrc/ read more

I have found the lack of coordination and follow-through to be very disappointing. Avetta's customer support is very inefficient and disjointed. They have customer service reps that are completely incapable of solving any problem. Worst experience with any business. I definitely do not recommend doing business with them. read more

Avetta is a contractor risk management platform and should receive poor reviews from vendors and small businesses like mine. Aside from high cost, rigid, time-consuming compliance processes, and poor customer support they did not send a comprehensive list of what was needed to complete the process; instead, they sent it piece-meal and by the time I decided to cancel my subscription they said I could cancel but Zero Refund. What the Hell?! Zero Rating as far as I am concerned read more

William and the entire staff are great! Super Fast turnaround at a great price! Thanks again for all your support over the years, we really appreciate it. read more

Long time user. You can never get an English speaking American on the phone. Very difficult to understand what they are saying.....you end up getting frustrated and hanging up. ISNetWorld is a much superior company in many ways. read more

It would be 0 if it could be. Easily the least efficient contractor portal we've used. Our Quality and Health and Safety Management Systems are ISO accredited and yet I am going back and forth with 'computer says no' people about the fact that my QMS doesn't mention housekeeping. It would be better to simply grade what we do have on their merits and make suggestions rather than forcing us to change our procedures just to tick a box on something so minimal. Not only that, but I have to upload the same document to different sections and there is not one person reviewing; it's easily quadrupled the time it should take to upload information. There are also very frustrating inconsistencies across the platform; some areas accept .docx, others don't, some accept images, others don't. Oh yes, and you have to pay for the privilege. For small businesses who don't have a full time team doing this, it's extremely painful, time consuming and expensive. Avoid. read more

Subscription will not allow you to cancel until 30 days before renewal. We are going to be using ISN moving forward.

Absolute extortion! I was forced to spend $2800 because a customer required it. They offer nothing to the end user. If it was just a one time fee, I could almost accept it. To charge more than a thousand for every connection is obscene and a complete rip off since noting is provided in return. I will walk away from any project that wants to use them. read more

Avetta has gone downhill year after year. After many years of being required to use their platform for vendor connections, the experience has consistently been frustrating. Customer service is abysmal--no one seems to know what they're doing, and the support is virtually useless. Fees keep increasing without any notice or clear explanation, and our vendor connections are often confused as to why Avetta can't provide basic assistance. More often than not, we have to reach out directly to our clients or partners to resolve issues ourselves. $1770/Per connection that we are forced to use by our customers. Just hope that your customer reimburses you for this cost! At this point, I wouldn't be surprised if the entire operation were run by AI bots rather than real people. If you're thinking about using Avetta to screen your contractors, take it from an actual contractor: please, look elsewhere. read more

Very poor business practices! Clients can add you at will and you are charged around $600 for each one!! There is not even a way to avoid it, they just charge the card on file and send you an invoice!!! What other company can get away with that?!?!? The bad part is, we need to be a member in order to do business with some of our own clients! It's a total racket!!!! AVOID THEM IF YOU ARE CONSIDERING HIRING THEM AS A VENDOR MANAGEMENT SYSTEM!!!! YOUR VENDORS WILL HATE YOU FOR IT!!! read more

Avetta - Business Consulting Near Me - Orem, Utah

Weve used Avetta since they were under PICS Auditing for a pre qualification for one specific customer for quite some time. Their annual fees are horrific however, it's fine if you're just paying for one. This year on 2/10 I was charged $2400 because apparently a company we do not work with, added us to their vendor list. When we received the credit card bill the following month, I checked with other departments and made sure this was not a valid charge. I contacted Avetta on 3/31 for the first time, and this request was transferred to another department. I was told to give them 1-2 weeks, so I called on 4/8 to follow up on this request. It was escalated and I was told to wait again. A couple more follow up calls and nobody ever got back to me. I got an email today from Nick at Avetta telling me that because I didn't contact them in their 30 day window, we were out of luck. However, Avetta doesn't even hold themselves to the 30 day standard they hold their customers to. Nick refuses to respond to emails even if you respond immediately. I find out they denied the refund because of their 30 day window despite the fact they are charging cards unauthorized. This company is wrong and has shady business practices. read more

I absolutely agree with the previous reviewers - this is a SHADY business. We were forced to use them to complete a job, but when we realized how worthless they were, we had a hard time cancelling. Luckily, our credit card expired before they were able to auto-renew - given the information I've read, that's what saved us. Now, though, they've started a new angle - they keep sending us emails and calling, with the message that "xxx company" is requesting that you reactivate your subscription - with "xxx company" being someone we've never heard of - in one case, the company was from Switzerland. The costs for their 'services' are ridiculous, with arbitrary requirements that I've never seen in 20 years in construction. Stay far far away from this company, and I recommend talking to your customer before you assume that you 'have' to use them, like they try to claim. read more

Horrible company. My customer forced me to use them. Spent weeks trying to satisfy their arbitrary requirements after paying $1300 for the privilege. For example they required a written safety policy that met their requirements. After several tries, they gave us their own version as a go by. We rewrote and resubmitted and they disapproved their own safety policy! With great difficulty I located and then physically went to the main office (which is nearby us) and complained. Finally got a call back from a manager there who was openly hostile and clearly afraid that I was physically local. Actually enjoyed that bit. Did finally get approved, but the prospect of going through this was so horrible that we turned down the customer's business. Since then other clients have requested we certify with these clowns and we turn their business down too and explain why. All of them complain that they can't get suppliers anymore because of Avetta and yet cannot convince their own corporate morans to terminate them. That suggests money is changing hands which wouldn't surprise me at all. read more

I was forced to use Avetta in order to work with a client. Avetta is the worst! Their customer service is non existent. The client has now discontinued their relationship with avetta yet avetta refuses to remove my account and I am unable to remove my billing information. I have now been billed for the year despite repeated attempts to discontinue using this bogus service. Steer clear! read more

This is a terrible company and the fees they continuously charge for doing nothing for our firm are astronomical! Run away and run away fast

Sadly companies out there feel that this company will save them time, money, and liability. I can only assume they charge their client very little to nothing to extort all of that client's vendors and sub-contractors. Then, when that sub find out that they are being played by Avetta they turn around and charge the client for the grueling hours it takes to play games back and forth with Avetta's system that automatically flags your submissions and incorrect. Then if by a miracle you have it reviewed by a human, or better yet, talk to a rep on the phone; you just get "sorry, but you will just have to provide compliant documents. Buuuuut, if you need help we could provide you help for only $2,400 more dollars." The first part is a scam and the second part is also a scam. If you were to cough up the extra extortion money, what do you get for your hard earned cash? Some dude calls you day and night to try to explain to you what forms you will need, but they don't just make it go away which is what you would actually pay thousands of dollars for. Annual fees to keep doing projects with customers that really like working with you, random "connections" from other "companies" that are oddly in the same field of business as Avetta, and monthly updates required to "keep compliant" 50,000 people following them on LinkedIn, but near zero actual activity or interaction with their posts. The saddest thing about Avetta is that we already, and continue to, have a very good relationship with our customer. Avetta has provided zero value to this. It was our good employees working along side our customer's good employees and getting stuff done. These losers are just modern day mafia thugs looking for any angle to extort good hard working people. It is disgusting. read more

Horrible. I have had to use this program for many years and am very well versed in majority of the segments. It just keeps getting worse. AVETTA's ongoing practices/policies represent a disservice to suppliers, characterized by excessive requirements, exorbitant fees and a frustrating absence of any meaningful assistance. The amount of data required and the level of redundancy is absurd. It is an unreasonable burden of time. And it is ongoing, with insanely lengthy audits every year. Customer service is either terrible or non-existent - just regurgitated script, offering minimal solutions if any. Companies may require approval via this platform for anyone to provide services, but beware and be prepared - if necessary would advise to charge in advance any company asking for your participation here. Very little return on investment. read more

I just wanted to take a moment and acknowledge as well as thank you for what you do. I push your webinars to I er 800 people in the air Force as an excellent training tool and opportunity. read more

STAY AWAY, UNLESS YOU NEED ANOTHER HEADACHE! In June 2023 we paid for a year membership only to find out the client company we had joined for, discontinued using them. 1.) Later that June, we tried to cancel, not even expecting a refund, just to cancel our account. "We can't deactivate you until next year, just try it." 2.) In May 2024 the owner of our company tried to cancel, they said to "call back next month when you're due". 3.) We "Chatted" June 5, 2024, and after a back-and-forth and Sebastian said no further action is necessary, we will deactivate you. 4.) We called in June 2024, and were told, "our deactivation team will call you." We didn't receive a call. 5.) In July, we received a past-due notice from Travis Syme, I replied with an unkind email asking to be deactivated. 6.) In August I received a past-due email, so today I chatted again and Zayaan said "I do see that the previous agent is busy having this escalated". I saw the word HARRASSED in a former review, and that is TRUE! read more

I have worked with Avetta with several different companies. they have been very helpful in the contractor management process and maintaining compliance for us. Kirk read more

I don't know what I can say that the other one star reviews have not said. Paying for this service is a joke. Trying to stay compliant for "clients" is insane. Even if you are compliant but have task due in a month or so they show you are non compliant and can not do work with your clients and there is no one to help you. I have gotten the same person on the chat (or at least the same name) everytime and they are rude and unhelpful. It is a crappy program to be stuck in, and have to pay for and be treated badly. read more

I have no idea who this company is or what they do. But I opened up my bank account and they put a dollar in and took a dollar out. I had my card turned off too. But they don't have a phone number that I can find to contact support with and I only got a number that went directly to voice mail to leave a message. Or text. Who ever they are they better not touch my checking account again. read more

First of all I want to thank the other reviewers on Yelp for tipping me off to Avetta's questionable business practices. We have 1 customer that asked us to sign up with Avetta as they contracted with them for their suppler "vetting" services. I called them and they happily charged my CC $300 for the initial set up fee. I was then subjected to a sales pitch basically telling me that the paperwork needed is so complicated that I should use their assistance service for another $500! After I paid the $300 I looked at some reviews for Avetta and needless to say I was very alarmed. I called their customer service in less that 30 minutes after I gave them my CC to cancel. I was told they would give me a case number and they would send my request to the refund department. I asked to be connected with that department and the CSR told me "they don't take phone calls". SCAM? I think so. I stopped payment with my CC company and contacted Avetta to tell them I wanted our company information removed from their database. This morning (about 20-30 days since this all happened) I received an email past due notice from them for $300! I'm just waiting to see if they try to charge our card again. I will forfeit a good customer before I will allow these racketeers to push us around. Caveat Emptor folks. read more

Without a doubt the very worst vetting service there is. This service is extremely expensive with no return on service or product. Avetta regularly allows anyone to add your organization to their "contacts" group and will immediately bill you for it. This is often well over a thousand dollars. The issue is that you may not even know the contact or even do business with them. Avetta simply bills you. They also automatically withdraw these funds from your bank account or credit card they have on file. We were forced to become members due to a customer being a member. When I say the service is below the very worst in any field, product, or service, that's saying a great deal. In our 25 years of working with customers, vendors, community groups, government agencies, etc, we have never experienced anything as bad as Avetta. Not even in the same ball park. Simply horrid. Having been a member for well over 12 years, it is very much established that this service is a profit game with no real tangible service for the contractors forced to join due to customer obligations. Avetta will bill automatically and receiving a credit or refund is extremely difficult. Everything we have experienced would lead us to believe their platform is designed with the intent to take money easily and make it extremely difficult to oppose charges that are not legitimate. The customer service reps we go through is nothing short of shocking. I have spoke with reps that have openly admitted that working there is a joke and there is little to no support at all. We often have a new rep 2 times per year. If Avetta can be avoided at all cost, we would certainly advocate for that proposal. read more

AVOID AVETTA They have/are nearly ruining my business, after taking £1,200 out of my business acc., in January they still haven't sorted out their issues at their end (Manual Audit to be completed, I finished everything early Feb and they still havent give me complience, as it is a problem with their data and their IT are looking it, and thus I cannot go to any client sites and losing money) I just get what feels like empty hollow apologises off them. In the meantime they arent re-embursing me for all my lost business. HATE THEM read more

If you are a small company, run the other way!! Avetta has no published fee schedule and when you try and get the information about their fees, they cannot provide them. After spending weeks arguing about the billing - even their own invoice didn't add up, we finally got the fees down to a manageable level. Paid $209 for an Advantage LT membership (as finally invoiced after all the debate), only to have them automatically charge my credit card (which they keep on file, and you cannot delete it or change it to not autopay) another $727.27 a month later! The invoice has a link for the "membership billing page" which only brings you to your network. In fact, there is not anywhere on their website that you can see your charges/billing. Customer service confirmed this as well. When I had received the invoiced originally for the $727, I called in to dispute it, prior to my card even being charged. I learned that they had to take my card off at that time and told them to do so. They charged may card anyway a week later. I was finally (after 13 phone calls) able to get routed to a rep who seemed like they were going to be able to help me. She tells me that the $727 was charged based on Amazon additional requirements based on our pre-qualification submittal, but I am not able to verify this in our profile or theirs. I have been trying to get a refund of this charge for 3 months and the person who was helping me has now ghosted me. If you have a client that wants you to be prequalified using Avetta, please consider carefully whether that customer will give you the amount of business it will take to offset the costs (The first invoice they sent was over $2,500 for a Premier Membership). It also takes hours to complete all the forms that are required for the prequalification. After all that, we find that we don't actually meet one of the criteria (no list of criteria minimums anywhere on their site, even after paying for the membership) and probably won't be awarded any contracts anyway! This company is dangerously close to illegal business practices if you ask me! read more

Told them last year we are not doing business with them and we wanted our money back. They would not give it back. Got online today they took out 704.00 again for their services when we told them last year we are done. Wont give us our money back either. Took the money out and didnt even notify us they were doing it so we could remind them we told them last year we were done with them read more

We are a multimillion dollar company and have used Avetta to connect to existing clients. Avetta allows other companies to connect with you, even if you do not do business with them. You receive an invoice for the newly added client and you do not have the option of setting your account to where you can choose to add or not. You must request them to be removed and ask for a credit because you are can only select automatic payments. You receive a notification but by that time you have already been charged. If you have an existing client, you must wait until renewal to remove them. If you do not remove them within the allowed days, you will be charged for them and go through the whole credit deal again. Once you ask for a client to be removed they will call you in 5-7 business days to discuss. You cannot just ask for it to be removed and they be removed that day. Headache and if we did not have to use them we would not. If you are a company and want to use them for your vendors, you may end up running your customers off or it will be a negative determining factor to do business with you. I suggest ISN!!! ISN is awesome and easy to deal with. They are much easier to work with and have an outstanding customer service and have so many training options and such. They keep us up to date and provide so many trainings free of charge! read more

Since my last post more than a year or so ago, they've automated their system, updated their website and streamlined their process. It's still a pain to have to submit a bunch of paperwork, but at least it's a lot easier! read more

Avetta is basically a client "on-boarding" service. As a contractor, if you want to do business with a big company, such co's will sign up with Avetta to "vet" contractors to make sure they are legit, legal, have proper insurance and have proper safety training and programs in place. The frustration is, that it's severely over priced, poorly administered and you're at their mercy if they mistakenly over charge you or send you on a goose chase if they deem you're not fitting the profile they want. Their customer is the "client" they're vetting you for so there's no concern on their part to accommodate a contractor. It feels like straight up extortion; pay our fee's if you want to do work with "X" client. Then, to add a 2nd client, the fee goes up even though the vetting process has already been done for the first! I can hear their sales pitch to the client..."we make the contractor pay to vet themselves, and then keep paying, every year"! read more

This company has NO ability to think outside the box. They refuse to accept our company specific OSHA safety manuals that have been approved many times over even by Railroads and Major Airports. All because the forms in the manual say SAMPLE. Well, duh!!!! They ARE samples of the forms we actually use in our company, with our letterhead on top. Are we supposed to use copies of actual forms that we've filled out? That's a privacy issue! Additionally, they refuse to accept our OSHA 2018 log submitted electronically, as REQUIRED for 2018. How can they NOT accept what OSHA requires us to do now? And they provided a sample insurance certificate for our client. Our agent issued it EXACTLY per the sample and they rejected it!!!! Why provide it if it's wrong??? AND IT COSTS $800/YEAR AS A VENDOR/SUBCONTRACTOR! read more

I wish I had done more research because as I am looking for every way to warn people about this company, I see all of the comments that express my exact frustration and should have been MY warning. Their customer service is terrible and good luck trying to cancel your account! I have been battling their customer service to update our account into a compliance state (green) for months. Out of shear frustration, I decided to cancel in hopes that maybe someone would call me back. Now, I've spent three months trying to cancel and I am STILL receiving bills. I have never experienced anything like it! read more

do not use this company!! beware they take your credit card and put you on an auto renew program with no notice of the upcoming renewal. we have been double charged for services that were worthless and when we tried to get the double charge reversed all we got was the run around! apparently no one is responsible for taking care of customer service. no job is worth using this company for, better to throw your money in the trash. read more

Closed the account over the phone over a yr ago. Then just got billed $698$ on a expired credit card and they wont refund the money. How ridiculous is this company. read more

If at all possible I would avoid having to do business with this company. As a client of theirs, that has been given no choice as to using there services, there service has been deplorable. It would seem that a company that offers an auditing feature to clients to vet potential subcontractors, they would have employees that specialize in the very field they are auditing. Avetta does not! When it comes to insurance auditing they are out of their league. Along with this is a very poor customer service offering. If you want customer service or assistance in filing out the very auditing form they offer, which I'm not sure if they know how to fill out, it will cost you even more money. I would strongly suggest finding another company if it is an option. read more

Please ignore working with avetta!.. as earlier mentioned; us contractors are barely making margins and then BOOM we NOW HAVE TO pay for this "brother in law" service (my company pays Exactly $4997/yr) to only be placed as "RED" because our insurance "was going to expire in 2 weeks" even though we have active insurance.. furthermore they do not have specialist you can speak to, only data processors.. currently we are having issues with COI language and my agent has submitted 4 times the "approved verbiage" only with rejects.. we requested to speak to their COI specialist and ironically the data processor said "they don't have phones, only emails". i call Bull5hit!.. so we submit, wait 48 hours then get rejected again.. to this date i have been on hold to do business with several customers because of delays by Avetta that is costing my business over $750,000 in revenues.. and i am having to lay people off real soon.. i have spoken to several of my fellow competitors and they are all having the same problems...need a class action lawsuit!!!!.. who wants to join!!! read more

This is a terrible company. Extorting contractors out of millions of dollars under the guise of "Helping you become compliant" There needs to be a class action lawsuit against this company ASAP! They cost our company $6k per year with no return on investment. They claim to be working for us, but they deny documents over one word missing and red flag you which can bring millions of dollars worth of work to a halt. I have threatened a lawsuit and it does no good. They know they have the upper hand. I have always been compliant with every customer I have, until Avetta. I would strongly suggest writing your customer explaining the disgust with this company. It is my hope that our customers will see that this company is running off come of its best vendors. read more

If I could give -10 stars I would. Incompetent. Rude. Asks for changes to COIs. I make the changes- they make me resubmit it because they are also illiterate apparently. They add connections without asking and then charge you for it. The CSRs are rude and unable to help at all. If we didn't have to use this company to do business with a major client I would fire them and never look back. And trust that I will be mentioning to our client how poor of a service Avetta offers and petitioning for them to use another company. read more