I was there well over 12 hours I would not recommend then to any one.they made my dog wait for over 12 hours that I was never got to see the vet. My dog has a hole in his leg with alot of discharge coming out of it they told me three times 2 to 4 hor wait time. Never got to see the vet. They told I should sleep in there parking lot if I wanted my dog to see the vet. Who tills people that kind of stuff. I couldn't believe they did that .very dessappounyed in that kind of attude read more

During my cats 4 day stay at Avets he was given medication for hyperthyroidism. He was given 1/2 of 5mg tablet 2x/day at a charge of $10/dose. A quick look online and I found the same pill for $0.16/ 5mg tablet. When I questioned the charge I was told that was the minimum the company charges for that medication. No adjustment for only receiving 1/2 a pill. Outrageous!!! He did receive good medical care but they did not return 2 previous phone calls. read more

I had the worst experience at Avets and would never go back. I took my dog in at 7 p.m. and he was examined by the vet at 9 p.m. He needed sutures and was bleeding all over their floor. I was told it would be another two hours before he would get care. They took my dog in the back and never communicated with me what was going on. I started reading reviews about this place and got ample warning to leave. My sister had taken her dog here and was not happy with the place and told me to get out of there. I wish I would have listened to her advice. At 3 a.m. my dog was still in the back and I assumed that he was getting sutures to his laceration on his paw. I asked the front desk staff and I was told that the vet had not started to work on him yet. OMG! No communication at all. I was told that there is only one vet and that they don't want to start working on him b/c an emergency could come in leaving the vet tied up with my dog. I would think that this could happen at any time since they call themselves an emergency vet place. How ridiculous is this answer! Anyway, I told them I want my dog and would go somewhere else. I got slammed with a $300. bill. They waited until 2 a.m. to give him pain medication. Seriously? I ended up going to VEG in East Liberty and the experience was like night and day. So happy I found a decent emergency vet. I would never go back to Avets. They grabbed my $ and never provided vet. care. There was another dog waiting the same amount of time as me and never got vet. care either. Buyer beware!! read more

At roughly 5am this morning I took my dog to Avets not another customer insight. I picked her up and carried her in and after explaining her issue I was told they are not taking any new patients. I have a vet I needed her seen Emergency I'm in a Panic. I was told they are close. I guess 24/7 doesn't mean anything. read more

From the moment we got there till the time we left, I felt like we were made a priority. Each member of the staff was extremely helpful and professional. I could not ask for a better first impression. Made me feel important and not just another person walking through the door. read more

Sadie & I had a good experience with Dr Wade ! She is a caring vet and a beautiful real person

A month ago on a Saturday, my dog was disoriented, wobbling and not eating or drinking, I took him in, waited an hour and was seen by a tech. She took my dog in to be looked at by the vet. She came back said the bet didn't think he would be ok, try baby food and see his vet on Monday.i was asking her was she sure. Yes he was not critical in their eyes, I knew better, no where else to go. He died a few hours later. Seizures, stopped breathing. Unless your pet got hit by a car they do not know what critical is. read more

Do not go here unless it's your last resort and even if u do don't come back try to set up an appointment with another clinic right After. There is a reason this place has 2 stars and other than the few 5 stars it's all overwhelmingly 1 stars, it's a warning to stay away from this shithole of a facility that over priced everything and charges $200 just to check in and preys on ur emotions to extract as much money as possible Not worth going here all they want is your money, they refused to put a splint on my cats leg unless I got an X-ray which can be excused to an extent. But the fact that they did a physical examination and said they didn't know what was wrong with the leg unless they did an X-ray was bs it was very easily a broken bone and they had the audacity to say it could possible be a big bruise. On top of the 1k bill they said he would not be able to take the splint off but within 12 hours of discharge my cat took off the splint and the cone and they said we hand to bring him back to get resplinted and it would cost $300 even though they were the ones who failed to make sure it wouldn't be able to come off read more

Was referred to this place by my vet because my cat had wonky blood work. My appointment was 3 weeks out& I was given no heads up that the price of an ultrasound would be $1300. Overall the staff was pretty nice. read more

Wait times are long, but I understand how busy they can get. My primary vet referred my cat to Avets when her sodium was so high that she should have been in a coma. My cat stayed at Avets for special IV fluids and tests for 4 nights in 2021. They saved her life and for that I am very grateful. They kept me updated every day on her condition and I was able to visit her everyday. read more

The good: the doctors seem to care, and seem to be knowledgeable. I could complain about over doing tests and such, building up the cost - but it's very much the same if a person goes to the emergency room - they will inspect, detect every single part of you to make sure they're not missing something (and subsequently be sued). The bad: the staff couldn't care less about the owner (more specifics to come) and my dog came out 15 hours after going in - dirty and with a skin infection from their shaving her fur and skin(!) off. You WILL wait -a long time , with no communication from the staff. The doctors communicated very well when they finally saw the dog. When I was going to pick up my dog, I called first to let them know I was on my way. I had to use the emergency number because the staff wouldn't pick up any of the other phone lines. When I arrived I let them know I was there, and after 1/2 hour the doctor called to give me an update. When I responded that I was outside waiting for my dog, she told me no one had let her know, and that and my dog would be out in 15 minutes. 2 hours later I was fuming - no dog and they weren't answering the phone. I had seen a food delivery go inside about a 1/2 hour before, so I went in (you're not supposed to) but NO PERSON was around! I'm guessing it was all the staff was at dinner together and to heck with anything else. I honestly was about to go to the Monroeville police to ask for help getting my pet - when someone called and said the dog would be out soon. 1/2 hour later (3 1/2 hours after I headed out to get her) I finally had my pet back - she was a mess, and quite freaked (she does not mind going to the vets, she's not nervous about that AT ALL). I've already told you about the new AVETS caused skin infection, the doctor's had no answers as to what was wrong with my dog, and I was double charged for a $500 test. I have owned 2 or more dogs for several decades, I have been to many vets across the country - I have NEVER had such a bad experience with a vet. I'll never go back to AVETS and I recommend you do not either. Unfortunately, the "other place" is not much better - a very sad state of emergency vet care in Pittsburgh. read more

Had to take our puppy here after a dog attack- they cleaned her up and placed staples in her head wounds and sent us home. She worsened overnight so we had to take her back the next day and were advised to leave her overnight (lots of $$$$). Long story short, a week or so after the attack she developed an abscess on her face and we had to go back and forth to our local vet for more medications/check ups. Over a month later (today) her abscess swelled up and looked extremely bad - we had to make an emergency visit at our local vet to take her in to get checked out. The vets there found a TOOTH in her face from the initial attack. This tooth was missed by the vets at AVETs and caused us to drop a good chunk of change for additional visits at our local vet, which all could have been avoided if the tooth was found initially. Very disappointed. read more

Zero stars. They had one doctor in the office!! They couldn't take my dog that was attacked by another dog, a real emergency situation, because the wait to be seen was a minimum of 8 hrs. What good is an ER vet that has only 1 doctor & doesn't take patients who need urgent care. There new state of the art facility is useless with one vet who won't take urgent cases that need immediate attention! My dog was actively bleeding, in pain, & in crisis. Where is the compassion? They are just concerned about making money & not the animals. I had to give 1 star, but they don't deserve it. read more

We took our cat here on a Saturday because he had been having some stomach problems, and we couldn't make an appointment sooner anywhere. We decided on this location because it was the closest location to where we were, but I now know I will try other, farther away locations before I come here again. We arrived 10:30am on a Saturday. The waiting room was already full. I understand they cannot know or anticipate how many people will be visiting on any given day, but when we asked for an idea of how long the wait currently was, we were brushed off and told it would only be a few minutes and then we'd get vitals done. "A few minutes" was actually about 45. Thankfully, we sat near other cats and chatted with the owners during that time. Our cat, like the other animals, was terrified. The lady who took our cat's vitals was super friendly. Real angel. She was very gentle with our cat and calmed not only him, but us as well. She asked a lot of questions, which really just makes me feel confident in what information she was getting for the doctor. Vitals took maybe 10 minutes and then we were sent outside in the waiting room. We asked if we could sit outside since it was a nice day, and our cat enjoys fresh air. We kept him in the carrier, but cracked it open a little so we could reach our hands in to pet. We were waiting for hours.. We checked two times on an estimate of when. The poor baby was really fussy from being trapped in a small carrier with no food, water, litter box, any space to stretch, etc. At one point, I had my hand inside of the carrier and was simply petting my cat and one of the staff gave me attitude about doing that. The cat wasn't trying to get out or anything so I'm not sure why she was aggressive. The redeeming quality was once we FINALLY saw the doctor, he was super sweet to our boy. Nice and gentle. They gave us some medicine to give him, and sent us on our way. Not sure we would come back here if he needs a follow up. At least the animal-handling staff was friendly to him. Front of desk, not so much to us. read more

I'm going to start off by saying that I understand COVID times are tough and that I had no problem waiting in the car, the 6-8 hour wait time given, or the fact that there were likely more critical dogs/cats than my own, despite the picture shown. My dog, Gus, started throwing up around 7:00pm at night and by the third time he threw up, there was blood in his vomit and I made the the decision to go to the ER vet. This place popped up and to be honest, I didn't really read the reviews because I was so concerned about getting my dog help. Anyways fast forward to about 8:15 when I get there. I immediately called and they said that they would be out to walk him in, okay no big deal. 8:50pm rolls around and after me making another phone call, someone comes out to get Gus. They reiterated the 6-8 hour timeline and I stated that I understand but I made sure I retold them that he was throwing up blood and how worried I was. Fast forward to about 11:00ish, I call in to check on him, they state he is "stable" but that the doctor had not send him yet to due to more critical patients. Okay no problem, I knew it was going to be a long wait. Fast forward to 2:00am. Gus still hasn't been seen but mind you I have seen SEVERAL patients that came after me go in and out and yet Gus still hadn't been even seen to make sure nothing was rupturing, etc. Around 3:30am, I made the decision to take Gus and just try our chances in the morning because when I called back in at the time, the girl told me that they had just gotten two critical patients in and that it likely would be another 1-2 hours. I explained that I had been here since 8 and again reiterated that he had thrown up quite a bit of blood, but she again stated that patients were treated in terms of priority. I am beyond frustrated that I sat there for so long for what I believe to be a critical issue and he wasn't even seen. Thankfully I wasn't charged but I won't be returning and wouldn't suggest this place to anyone unless you want to be treated like you are unimportant and not a priority. On a side note, I took Gus to his regular vet at Pittsburgh East Animal Hospital in Greensburg and he was seen and treated within 15 minutes. read more

Avets - Veterinarians Near Me - Monroeville, Pennsylvania

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They seem to only give you three options....pay lots of money up front for them to even see your animal, put it to sleep, or take it back home and let it suffer. No options to finance, split the payments...nothing. I've had to make two of the hardest decisions of my life at this "hospital." I so wish there were competition in this area. read more

more interested in getting my co sent to spend 5k than to helping my pooch! after I told them no I was there for 10 minutes and was handed a bill for $384 don't give them the opportunity to take advantage of you. read more

should be zero stars. An estimated 4-6 hours turned into 7 hours. after 7 hours we were told 2-4 hours. my very sick dog was deemed not important enough to be seen. we left as we did not believe we would ever be seen. do not believe anything you are told. read more

Made an online appointment for a simple prescription refill. Got the text message to come in. Got checked in, shown to a room and told someone would be in shortly. After an hour of no one coming in, I called up front to ask how much longer I was going to have to wait. I was told they forgot I was in there and someone would be right in. 30 minutes later someone finally comes in to only tell me the Doctors didn't have time for me and I was not going to be able to get the meds. Something that should have taken 5 minutes (I brought test results from the previous two BW tests and the prescription bottle to make things easier) I was turned away after an hour and a half wait. I've had Vet service all across the Country and Canada as well. This is by far the worst experience I have ever had. I strongly recommend taking your pet elsewhere. It's obvious you may not get seen after a long wait. read more

Waited over 3 hours to be told we have to wait another 2 hours to see a vet. Completely unprofessional, at least give a time if you're going to take this long. I understand being understaffed and near the holidays but don't tell people with animal emergencies to come in; you have time if the wait is going to be 5+ hours for a poor little kitty to get treatment. They should be stripped of vet titles at this establishment. If you love your pets like I love mine avoid this establishment. read more

Horrible experience (2x now) The recent visit I had a dog with a possible blockage/obstruction in his intestinal track. The staff told me to come in ASAP over the phone. I drove 45 mins to Avets & when I arrived I was told 'oh we can't service you. We don't have a vet on staff overnight anymore.' How can an emergency center run 24/7 if they don't have a vet on staff to care for our animals. Something similar happened 3 months ago with a senior chihuahua who was throwing up & had bloody diarrhea. Go to PSVEC (North Hills) or Rainbow Vet Clinic (Darlington) read more

This past weekend we rushed our dog to Avets emergency hospital to be seen for bloody diarrhea and vomiting. We waited 4-6 hours to be seen while our dog worsened. After seeing the vet, Robin Lynn Benton, we were offered subpar treatments for our sick dog. There was one vet for an entire clinic and were told to wait in line. Thanks to this clinic and Robin Benton specifically who is an evil person, our dog did not make it through the night when we brought her home. Our dog is deceased because of the malpractice of this facility. DO NOT TAKE YOUR PET HERE. read more

The short: rude front desk man, unbelievably long wait, lack of communication from other staff, it seems like they dgaf? We just came from dropping our dog off at Avets. I hadn't read any of these reviews because our vet said we should go here or to the Bluepearl ER in Camp Horne. We got there at 6:30 pm and had to call in because of COVID, then we were told to fill out an online form before. OK fine. Then I realized well wait are they going to call us or come out to get the dog? So I asked a worker there at the desk what to expect since he came out of the building to grab his Subway sandwich. His demeanor was very rude and a bit harsh as I was just worried and trying to obtain info. The Covid policies are different at every vet so I said OK so I'm not allowed to go in with my dog at all? And he said no and there's a 4-6 hour wait. I said OK thanks. They admit our dog and say that he's stable and reiterate the 4 hour timeline. I told them several times, my vet sent over an email and said she called you here with his info. They said ok they need to look at the emails. 5 hours later I call and ask about our dog, who again was referred to go to them at 4:30 p.m. After 30 rings of the phone, a night shift person answers (I know this because she used it as an excuse about not knowing what was going on...the ole "ok the shift just changed" excuse.) Our dog hadn't been seen by the doctor. Didn't know when he would be seen but was comfortable and had water and a blanket. They said probably within 2 hours. I said OK well did you receive the email from my vet? She said he might have a possible blood clot so I know it's not an emergency now but again I was referred here by my vet. No, she didn't have the email or the paperwork even after 5 hours. We decided just to go pick up our dog. This place is clearly incompetent. They took another 30 minutes to bring our dog out to us. He was dehydrated of course and drank 2 bottles of water. Never.again. read more

Avets got my dog booked for her ultrasound super fast. Amazing staff from the check in phone call when we arrived to the girls who took care of Maiden. So sweet and kind as I was worried about cancer. Also, beautiful area to wait in the car with lots of grass and trees. Results of ultrasound were emailed ASAP and faxed to my vet. I had a really bad experience at Pittsburgh Veterinary Specialty & Emergency Center North Hills, so I decided to drive out to Monroeville to try Avets. So glad I did!! Friendly and great with my dog. Seemed like everyone enjoyed their job. read more

By far the worst experience, first the people were very nice. but after 11 hours in the waiting room and over $900.00 later just for bloodwork and an xray, they wanted to keep her overnight for observation for an additional $3500.00. they also weighed here wrong at 7 lbs when she is 11 lbs. we went their with a dehydrated cat and they really tried to blow it into something it was not. we decided to go to another vet, who after only 1.5 hours took care of the cat and has her on the right track now for only $250.00 I would avoid Avets at all costs unless my cats life was truly in danger. read more

After trying to find an emergency vet at 10:15 pm, on 7/19/23, I remembered about Avets in Monroeville. After calling and talking to the staff, they determined that our dog should be evaluated. (Our 4.5 year old lab, decided he wanted Oreos for breakfast. He developed explosive diarrhea and his abdomen became very distended.) When my husband and I reached the hospital, we were immediately met by the staff. At the same time, another car came in to the parking lot with a dog that had been hit by a car. Our dog was definitely ill, but he was stable. I witnessed the staff come out to the car, assess the dog, and immediately rushed(ran) the pet inside. Clearly it was a dire situation. We were informed that once our dog was triaged, it may be a 1-2 hour wait. Again, our dog was sick, but it didn't compare to the what the staff was encountering in the back. Within the hour, they came out for our dog. We stayed in an exam room until the doctor came in to give her assessment and plan for our dog. Once we knew that it was going to be ok, we were sent back to the waiting room. Another pet owner came in with an animal that had just passed away. The care and compassion that was given to this owner and what we received for our dog, was amazing. I truly applaud every staff member we encountered last night. You made a scary situation, manageable. You all do not get the recognition that you deserve. Hopefully, we will never need their services again, but if we do, I won't hesitate to go Avets for care. Dawn & Dave Kuchma read more

Dog got bit by another dog. Flap of skin hanging down under it's mouth. Needed stitched or stapled. Regular vet said to take him to Avets. They were busy. Said to wait in car until they called. 8 hours later they took one look and said they had nobody that could help and gave a list of other places to call. Seriously? Dog is in pain. Waited 8 hours! Emergency care my ass. read more

After spending 800 dollars at corporate Hannastown Veterinary Clinic, we were referred to Avets. We knew nothing of this place unfortunately. It was six hours before being seen and we were given an estimate of 2500 dollars.Thirty six hours later after doing some tests,we were told that our seven year old Siberian Husky had cancer and should be put down. We paid our bill of eight thousand and two hundred dollars and took him home. Avets hit our credit cards for $14500 before doing anything so they did give us the difference back. We took our dog to a private practice vet who actually treated our dog with meds and diet for $400 dollars. It turns out that Hannastown vet previously worked for Avets. Be careful where you take you pets! read more

We took our cat to the ER on a Saturday afternoon. They did blood work and admitted him. Did ultrasound on Sunday. He had a large mass in intestines. 3 options. Do more testing and possible surgery and chemo or send him home on steroids and meds for upset stomach and appetite or put him to sleep. We picked option 2 to take him home and try meds. We picked this option because we were told his condition had improved since he was admitted. We picked him up Sunday evening. I couldn't believe the condition he was on when we got home. He could barely walk. He hollered in pain. Couldn't drink or eat. I gave evening meds as instructed. They did nothing for him. After spending $3,500 which did not even include any pain meds in the hospital or at home we took him to our vet on Monday. He was immediately given pain meds and peacefully went to sleep. Had I been told how bad he was and instead was told he had improved we would have put him to sleep instead of him suffering all night Sunday. Do not take your pet here! They are all about the money and could care less about your pet. I still have not even received a follow-up call to check on his condition. Very bad place! read more

I will be very forthcoming here and say that 100% of One Star reviews are given by those who have to weigh their impractical financial means against the livelhood of their pet, a sad situation but a realistic one at the same time. Understand that you have a luxury like no other to have an Emergency Hospital for your pet - and a staff on call 24/7 to attend to the needs of them. That service, not subsidized by tax payer dollars or bolstered by insurances, has a high operating cost due to the STAT nature of care / results / staff and equipment costs, and therefore, comes with a high cost to the consumer of such a service. My dog was ran over in an ATV accident, and immediate care was given to him. X-Ray revealed his lungs were damaged and his oxygen was supplemented, along with fixing his broken leg. I was given a budget of 4-6,000 dollars and paid $3500 initially. Even if you do not have the immediate finances, money is cheap to borrow right now and jobs plentiful, no reason you shouldn't be able to finance your dog or cats surgery if you had to, and also no reason to trash this establishment plus level of professional care due to your finances. Bottom line is - Expect to pay and if you can't, it's no fault of AVETS and you shouldn't leave a review. You don't get the privledge of demanding concierge medical care for free in an emergency setting. My dog is at home safe with me due to the professional care at AVETS. 3 day stay, and a Shade under $4,000 for the services, a very, very reasonable cost. read more

Unfortunately I had to bring my already deceased cat in for cremation. The staff was all wonderful, they took us in right away through a separate door so that we didn't have to go through the main door. Everyone we encountered was kind, compassionate and caring. We received a complimentary paw print and his ashes were back with me within 48 hours. I would recommend AVETS to anyone and everyone. read more

I took my 10ish year old Rabbit here last week. Couldn't get an appointment at a regular vet in a reasonable amount of time and I knew things weren't going well. I had the expectation going in that it would most likely be time to put her down. I can't say enough about how compassionate everyone was in the office. Maybe it's just because I've never had to go through this before, but I was so impressed by the way they handled the whole process. We talked to a vet, they took her and examined her, Then a different vet came in to the room and spoke with us about her condition. We were given options. We were given cost estimates. We were also given expectations. Hard conversations to have, but important ones. All of this was handled with respect to us, to the pet, and to our decision. Now the hard part. When it came time to actually put her down, it was... so humanely done. They brought her back to us wrapped in a blanket with a concealed IV. We spent time with her, and then I got to hold her while she actually passed. I expected it to be a group of vets with her on a table, but it was her literally in my arms. If she had to go, I'm glad it was done at AVETS. I obviously never want to have to go there again (haha!), but I will say nothing but good things about how they treated us and our pet. It was a tough experience, but they definitely helped to make it as positive as they could. read more

Spent 11 hours waiting with my pup that had a broken leg for nothing, never got seen or even anything, Avets should rename to Fvets, they failed us and many others. Wouldn't recommend read more

Absolutely THE worst. Pay as you enter, take your pet and then do nothing until they talk you into putting them down. OR threaten you with thousands of dollars in fees for iv fluids. Disgusting morals. Can't believe this place is still in business. read more

My dad and My sister took our dog to them last night and they turned him away! Today he's not eating drinking My mom and sister took him to a different vet. There response was he's not "sick enough" read more

Actually a zero stars . They killed my cat after not giving him antibiotics post bowel surgery. Their sutures dissolved 30 hours after surgery because he had peritonitis from no antibiotics. The new hospital attempted to save him but couldn't. Also Avets told me my cat was doing so well they discharged him 22 hours post surgery after they told us he would have to stay 3 days. I got him home 20 minutes later and he was falling down so sick from infection . I immediately called them and they refused to let me bring him back. They told me he was no longer an emergency. I would have to fill out a form online and they would call me. They never called. I called my vet after waiting all night until my vet was back in office on Monday but again as I stated my kitty couldn't be saved , it was too late The infection was so advanced. it destroyed his liver. But AVets had no problem taking all of my money! I called AVets after proof of what they did wrong. I just wanted to talk with the doctor who made this grave error. He would not come to the phone. Another vet at Avets told me they would escalate the grave error and I would get a phone call. that was one month ago and still no call. Avets will take your money before they treat your pet and after they have your money the care is very bad. beware travel as far as you have to go to get to another hospital if it is a weekend or an evening and your vet is not in office. You may not have your beloved friend anymore but you will have a lot of debt. I am sorry to those of you who lost your beloved pet at AVETS hand! read more

We took our cat here on April 25, 2022. Clearly, my cat was in true distress and I was in tears. The woman at the front desk could not have cared less. She was very cold. Handed me a paper listing other vets who "may or may not be open" and told me she didn't have any doctors available to see me. She didn't ask what was wrong or take two seconds to hear me out. We drove 40 minutes to the nearest open emergency center to find out we had to put our sweet girl down. A few days later, I called AVets and left a message asking to speak to the owner. No one ever returned my call. Extremely poor service and shame on them for treating patients the way my husband and I were treated that night. Disgusting! If I could give them a 0, I would. read more

If your pet needs emergency care by a professional and caring place AVOID this place at all costs!! They only care about filling their pockets more than offering comfort, compassion and care to a suffering animal. Despicable! Wish I could give negative stars because they are the worst!!!!!! read more

Very kind staff that took very good care of our little Lily in a very difficult time. They treated her very gently and showed us a lot of compassion and gave us the time we needed to say goodbye to our little girl. Kindness and compassion read more

I would highly recommend AVETS for emergency care for your pet. I had to have my dog put to sleep and they were very compassionate.