We are very thankful for the staff that cared for our puppy. We are so happy to have her back home with us. The staff was very upfront with all of the information related to her care. read more

I am giving 1 star because i have to rate it i think -10 is a better rating. I called about 2 stray cats i found 1 of which is sick. Was told to bring them down and they would check them over, they would not take in a healthy cat, but would take the sick cat off me under the "Good samaritan" rule where i sign the cat over to them and they would treat it and send it out for adoption. Awesome says i as i know where the healthy one can go and the little sick one will get treated. So i take them down there and they tell me we will not take them, we will not treat and if you hand over the sick one under "Good Samaritan' they will basically kill it. This upset my daughter and husband as well as myself. I took both cats out of there a fast as i could. Good Samaritan rule is we will kill. If you are a cat lover i would not take any injured or sick animals here. read more

Took our puppy here after he ate an entire pan of brownies after we couldn't get him to throw up. Front desk staff was friendly, vet tech was awesome, and vet himself was super nice and informative. Prices were very reasonable for an emergency vet. Glad to have a place like this close to home. read more

This place is horrible. The front desk clerks are disrespectful and the vets only care about how much money they can make off you. Veterinarians should have an honest love for animals and thier well being but this place doesnt care if an animal lives or dies... all they want is your credit card number all I can say if I hope read this review and choose a different facility to care for thier pets.. Ps... To avets staff our animals aren't just pets they are family members read more

I would never recommend this place. Yes, the staff was extra nice but they honestly didn't even try. I brought my cat Boo to them when he was about a year old. He was whining all the time, dragging his hind legs and was peeing everywhere. I thought he was dying and even though I didn't have the money to spare I paid over $100 for him to be seen that day. They gave him a very cursory examination and recommended a whole spate of blood tests and xrays for an additional $400. I told them that wasn't in my budget so they said I could give him pain medication for an additional $40 to keep him comfortable. I walked out with my pockets a lot lighter still scared for my fur baby. Yeah well, all of my fears were for naught. It seems he is a she and she was going through heat. You would think that a veterinarian with all of their extensive training would know the classic signs. I have since found a fine veterinarian's office in Lawrenceville. read more

I noticed my dog was breathing rather quickly. I call PVSEC and was told they were at capacity and only seeing life or death cases. Not knowing what was happening to my dog, I contacted AVETS. They told me to come in. This was Sunday, 9/25 around 9:30/10:00 pm. I arrived and explained my dog's situation. After a short wait, we were taken into an exam room where a vet tech listened to my story, listened to his heart and lungs and took his temp. She then said that his vitals looked good but she would talk to the vet. Again after a short wait, she returned and said they were at capacity and my dog didn't meet the required life or death status. I confirmed that they thought he wasn't critical and that I could follow up with my vet in the morning. She assured me yes that was fine to do. Needless to say Monday morning, my dog's breathing was worse and I decided to take him to PVSEC. Thank God I did. He was in Respiratory distress and was immediately placed on an IV and on oxygen in ICU. They said his lungs were full of fluid and actually crackled. He also had a significant heart murmur. The tech the prior night at AVETS totally missed that. He is receiving great care now by the wonderful, professional and friendly staff at PVSEC. YOu may have had a wonderful experience at AVETS, but I for one will never take another of my animals there. read more

They got my pet seen quickly and were very nice with everything and compassionate about the situation my pet was going through

Took my cat here when she hurt her leg, and we waited for over an hour just for her to see a vet....

If I could give zero stars I would. My dog Baby Bear passed away and we called a head and told them we were bringing him out. We arrived and they had us pull around to the side of the building. We waited 15-20 minutes and no one came. I called to let them know we were here and they said they had an emergency and would be out as soon as they can. When when they did an older lady and a younger girl came to get him and we warned them he was heavy and she didn't listen and ended up DROPPING him right in front of my sister's, ARE YOU SERIOUS!?! We were outraged. And they weren't very apologetic. Absolutely a horrible place to go!! read more

Horrible place. I called before driving an hour plus. Was told to come. Filled out the online preregistration. The website identifies urgent care issues( Trixie had 3) and it says to go in immediately. Hey there and we're told to wait in the car. Then I get a text saying she's not urgent to go home -she's got internal bleeding. Wait 3 hours we were ignored. The receptionist was shocked we weren't triaged. Got in in 5 min. Then waited another hour. And was then told it would be another 2-4 hours even though Trixie was "next ". Not in person was stressed or frantic. Every employee. was strolling along at a relaxed pace. I could see in back too I asked the techs to ask the dr about getting bloodwork she refused and berated me for asking. It needed to be down bcz trixie had vomited/ diarrhea for 2 days and now internal bleeding of some kind. The dr knew this and saw pics of the blood. Awful callous peopor who blame their failings as care providers on covid read more

This place is horrible. They don't care about you or your pet. Had to wait 6 hours in the parking lot, and the doctor never saw my dog. They still charged me though. Sat in parking lot without updates. No communication. I will choose another place if my dog is ever in need of emergency care again. read more

When my cat ate some string at 2am I rushed over there immediately, and they got him to vomit it up - possibly saving him from surgery or death! They were very kind and caring and I was back home with my cat by 4:30am. Thank you so so much for saving my naughty boy! read more

I really recommend this pet hospital. The spot is very clean. They have coffee and water in the waiting room. Snacks and drinks machine. My little puppy Lily felt down from the car, I took her as soon as possible to make sure she didn't break her leg. Staffs were nice even days after I was there, veteninary was very attentive calling to check how my puppy was doing. I would thanks specially the front desk staff Julia who were very nice and helpful to me with insurance paperwork! read more

Horrible place. I took my dog in there who had a broken bone and they called me up and said it would be almost $5000 to fix it. I told them I could not afford it and they told me too bad well we can just cut off your dogs leg. We will only charge 3000 for that.These people are disgusting read more

I am just in shock of what just happened at avets in monroeville I took my Pomeranian there at 3:30 today he has a fistula hole near his anus that was oozing puss so we waited quietly and patiently for 3 hours to see a triage person she says I don't see the hole theres Too much fur in the way (ok move it duh!) I do see a lot of puss but sorry we can't see your dog today u can bring him back Monday I sat there dumbfounded in disbelief as to what she just said I asked her if this is a joke she said no I said ok do you have any recommendations I can treat him at home she said no I don't because I don't know exactly what's wrong with him HELLO! That's why I'm here. if my dog infection gets worse or something happens I will hold you 100% responsible avets you should be ashamed of yourself and should not even be open in business my poor little guy is really hurting and it is Saturday can't get reg vet. read more

If your pet is weak, taking them to this place is equivalent to choosing euthenasia. If I had to warn anyone with one sentance and summarize this place, that would be it. One star because the description "not good" fit best. I took our cat there because, despite of the avalanche of negative reviews online and by word of mouth, I felt this was his last chance. It would have truly been better if he had passed at home. But I wasn't trying to find a way to lose him, I was trying to save him. So the bottom line is if your pet is weak, taking them to this place is equivalent to choosing euthenasia. It is a money first and foremost place and you can get a sense for that in their registration wording. You will be charged heavily and without mercy even for procedures they did not do or complete. The large amount of negative reviews are justified, and I am not counting the persons with displaced anger looking for someone to blame. read more

Terrible customer service, I will never take my loving companion there again! My first and last time at Avets Monroeville. The receptionist did not inform me of the Covid process I waited in my car for hours no one contacted me, yet I received a email of a $200 bill. The doctor did not answer any of my questions she was rushing me off the phone. I just wanted to make sure that my puppy was okay. I do not recommend anyone who loves their pets like family to go there read more

I am forever greatful for avets giving karma a second chance at life back in november when she swallowed a spatulla tip that punctured her small intestine and the odds were against her. She was brought back in about 2 months ago for a fractured rib that was abcessed which our vet in both cases had misdiganosed her. I suggest if KVETS in greensburg is ur vet go somewhere else.... Even though she wasn't able to pull through the second time around you guys did everything in your power to fix the hotmess that transpired. It takes a very special group of people to do your job. The hard work and dedication, meaningless effort, and the way you go above and beyond just goes to show that this isn't just a job you truely care and love what you do. Some people may complain about the cost but honestly people, you can't put a price on your child. I just want to thank each and everyone of the staff and team of doctors for everything you guys have done for our special princess and the second chance full of xtra memories she was given! read more

Avets - Veterinarians Near Me - Monroeville, Pennsylvania

They were all so kind when we had to rush my bassett hound to them on a Saturday night to be sent over the Rainbow Bridge. Very gentle with him and me. I really appreciated their availability on a weekend. read more

Dr. Carrie Symmonds and every one on that staff were wonderful and compassionate.We received immediate attention,thorough examine of my ailing cat.They truly were caring and sorry for the heartbreaking decision we had to make. Sorry others had a bad experience.I will miss my wonderful cat. read more

Watch out where you take your best friend. There are wonderful doctors there but there are some that do not have a clue(unfortunately that's what happened to us in the middle of the night) I don't know if I am able to give a name but if i am, I will write back read more

DO NOT GO TO THIS VET!!!!! My dog was in such pain and they said they couldn't find anything wrong, but there was. He wasn't eating drinking he was sitting there crying in pain. That was $139 the first time I went then 2nd time was $69. They said it was his back gave him pain meds sent us home. I was so mad I went to another Vet they took X-rays and he has a slipped disk!!! WHY DID THEY NOT TAKE X-rays and changed me for 2 visits when they were both within 24 hours. I tried to get my money back and they sent me a letter saying it wasn't their fault!!! read more

I called Avets because my 9 year old bull mastiff had a severe ear infection. Bain's ear was completely swollen shut with a lot of puss. He would cry if you touched his ear or got anywhere near the area. I called Avets first thing in the morning and explained how much pain my dog was in. Avets explained that he would be seen this day and they were walk in only to simply fill out form online and come to emergency room. There would be a small wait because they take critical care patients first. We arrived at office, waited 20 minutes and were taken inside. Inside we were asked every question on intake form again and then escorted to waiting area where they said someone would be in contact. 6 hours later with no medical attention provided to my best friend they explained to me that the wait could be 16+ hours longer IF my dog was even seen today. After 6 hours!!! Disgusting. The intake nurse even had the nerve to tell me they had euthanized most of their critical care patients and the wait shouldn't be long. Just a disgusting experience. I left 6 hours later with no medical attention. Tomorrow we will try a new emergency vet that cares about our 4 legged loved ones! Not a cortisone shot! No pain relief! NOTHING!!! read more

I will never take my cat there again!! Had an emergency vet run and they did revive him but they did a whole lot of testing. I paid $800 for it all. Blood tests, urinary tests ect. and they couldn't find anything wrong. Well I had another scare today. Took him somewhere else. Only to find out he's ANEMIC! I will never take my cat here again. He could have died after I LEFT THERE. Never AGAIN!! read more

Terrible place,my time went from 1 hour to 4 to 5 hours. Apparently my dog isn't "priority".

I give them zero stars, but it wouldn't let me post this without giving them at least one. I called about 10 minutes to 9:00 this morning because my dog had become very ill and had started crying off and on through the night. I was told they currently had some animals they were working on to get stabilized, so I should complete their online checkin form and wait at home until they called. They made it sound like they would be calling back shortly. I quickly received a text letting me know that I had been "checked in," and that someone from their care team would be getting in touch once they reviewed my information. I waited. When I didn't hear from them after an hour, I tried calling but nobody picked up and it never went to voicemail. I tried several more times because he seemed to be getting worse but never got an answer. At 1:10 PM I got another text informing me that they could see only critically ill animals and I needed to find somewhere else to go - this after being told I was checked in and more than four hours had passed. I immediately tried calling them because I couldn't understand how they could say he wasn't critical. Again, the phone rang and rang with no answer. As I was trying to find another emergency vet nearby to see him, he started crying. I picked him up and was holding him trying to comfort him when he suddenly went limp - dying in my arms. So, my "non-critical" dog - according to these "vets" - died in my arms around 2:30 today. If they had even had the decency to call me instead of shooting out a cold, automated text after making me wait for over four hours, I might feel different about them. But right now, I would NEVER recommend them to anyone. read more

I recently took one of my rabbits there for a case of possible GI stasis. I understand it was late at night but the vet techs had no idea about rabbits and the Doctor was not helpful at all. They didn't seem to know anything about rabbits AT ALL. Even though when I called to see I I could bring him in, they said that it wouldn't be a rabbit vet on call but they do see rabbits there. They were quick to get me in, but that's the only good thing I have to say about them. They are extremely expensive and said if I wanted X-rays read any faster (I went in on a Wednesday night) than Friday I would have to pay an extra $100. Are you kidding me? You should care about your patients not how much money you can make on someone trying to save their animal. Needless to say Hank didn't make it. I urge people to go elsewhere. This place was a joke. read more

I only gave 2 stars because they are good for stabilizing your pet. My kitten was very sick she had been vomiting/diarrhea for a couple of days and if anyone knows about cat health that can totally kill them. We arrived the 1st time on a Sat morning at 7am and we did get right in and they ordered a bunch of tests & X-rays to look for blockage. They also ran blood work and everything came back unremarkable (no problems). I brought in a stool sample and a sample of her vomit (they never tested the samples) they did give her fluids and some medication and that did help, but as soon as she finished her meds her symptoms returned so I brought her back because the "Cat Clinic" was absolutely useless and I am new to the area and this was the only other place I knew of. The bill on the first visit was $500 and I knew it would be crazy expensive but I was desperate and when I brought her back they ran all the same tests again and charged me another $500 (ouch) and again they couldn't find anything wrong. The next step they had was to schedule me with their internist who would take a biopsy of my kitties colon (OMG that could cause so many addition health issues for her future). I arrived home and digested their recommendation and I was like "hell no" I need to find another opinion my lil one is not even a yr old and they never even sent in a stool sample. I was thinking to myself thats something is not right. I feel like they just want to cut open my baby and explore and get paid & I am sorry but that's unethical. The failed in my eyes and I hope that the next person does not get taken for $1,000 like I did. Please be cautious when taking your babies here. And I also hope that the practice administrator reads this because this is not the right way to treat animals or people. Update: My kitty has been to new clinic and is doing much better with her treatment and guess what NO SURGERY..... how about that :) read more

Let's just be honest...Avets really really sucks!! They are horrible and expensive. I recently (couple days ago) brought my cat Binx to Avets. He was diagnosed with urinary obstruction with crystal and grit. I had two options to get him fix...plan A let him be catheterized and have to stay the night for $1,800-2,500 or plan b let him be catheterized and then I can take him home for $400-600. I chose option B because I'm a college student. So I brought Binx there at 12:00 and I didn't get him back till 6ish. They said they fixed the problem just give him the medication, prescription diet and water tonight. I walked out with Binx with $700 bill. I was fine with that because Binx was better. I got home gave him his medication at 8pm and again at 7am. Well the next morning, Binx was still not moving, urinating, or eating. So I decided to take him to my vet instead. My vet told me that Binx was too far gone, he had stones in his bladder. PLEASE TELL ME HOW BINX GOT SO MANY STONES THAT HIS STOMACH AND BLADDER WERE ROCK HARD?!?! It was less than 24 hours. I had to put Binx down because there was nothing they could do. So for the viewers who are thinking about bring your pet to Avets, you should either A find another hospital or option B catch your money on fire and hope your pet doesn't die. They are inconsiderate and gold diggers. Do yourself a favor and take your pet elsewhere. read more

I was so very pleased and impressed with the staff at Avets including the receptionist , vet technicians and the Veterinarian Dr. Peery. I took my cat in because his eye swelled shut that morning and was unable to get an appointment with my regular vet. Other than sneezing there were no other symptoms. I truly thought he had an upper.respiratory infection. Unfortunately, it was a fast growing cancer and he had to be put down. To say I was in shock was an understatement. The staff was incredible and Dr Peery exceptional. I thank you all for your kindness and compassion shown to my pet and myself. It meant so very much and will long be remembered. read more

I took my cat name Kat to the emergency room on Wednesday 12/30/2020. I was told that the abscess on my cat was larger than both had expected. I was first quoted 455 then quoted a price of 600 to 900 for the surgery due to the unexpected largeness. I told her the price was a lot and I couldn't make a decision at the moment because I was working and I would have my boyfriend call. She called me back and said she will do everything for 600 due the inconvenience including STITCHING the WOUND. I thank her a lot. I came to get the bandage changed ON 1/3/2021 to find out that my cat has not been stitched and he is walking around with an open wound. they told me it will be another 600-800 dollars. The doctor and team that night of surgery lied to me even to the point when I asked about changing the bandage she said its something a vet can do and all I have to worry about is putting my cat to sleep.she never told me the cut was open and it has to be drained and cleaned. she told me it was stitched closed. read more

How can this place justify charging $2500-3500 for surgery such as a c-section? Unbelievable. Doctor seemed totally exhausted...just going through the motions. Staff, in general, seems uninterested and unfriendly. At $140 to walk in the door they could be, at the very least, friendly. Wait and take your pet to your own vet. read more

Clean, polite staff, good parking but many hours wait with staff refusing to estimate time to be seen. I left.

Avets in monroeville was very courteous and had great surgeons. My dog was treated very quickly and the surgeon spent 20+ minutes with us explaining all the options and made sure we understood everything completely. The estimate was accurate for the acl tear and repair. Great place!! read more

I had called them about my dog that needed medical attention asap and asked them about how much it would be and if they could do any type of payment plan. They got rude on the phone with me told me about care credit i had been declined my dogs needed medical attention right now they told me sorry we dont have room for you tonight go to your vet in the morning. Never told me if they could do anything else nor did they give me an around about price so i could see if i could come up with it since i didn't get paid till friday. I really didnt like how they lady on the phone handled the situation. read more

The staff at Avets were extremely helpful, compassionate, and friendly. Yes, it is expensive, people should realize that if you are going to take your pet to an emergency clinic, that it is going to be expensive. Pets in general are expensive, so reviews claiming that this clinic is over-priced have apparently never been to another emergency clinic because they are all rather pricey. The last two check up visits (one routine, and one because I was worried about my puppy's incision), they did not charge me a dime when they certainly could have. I do not feel that they are money grubbing; the services they provide (24 hour care, x-rays, etc.) are not cheap to perform and therefore are not going to be cheap to receive. Though I did end up paying four figures for treatment (including major surgery, diagnostics, medication, and three days hospital stay), it was at the lower end of the quote they had given me, and they provide the option for care credit which gives you 6 months no interest to pay the money back. I was able to call and check up on my puppy as often as I liked when he was staying, and they encouraged me to do so. He is even excited to go back there for check-ups, so they must have been treating him well. They all recognize him and are excited to see him when I bring him in. During a tragic and stressful time, the staff treated me and my pup with respect and compassion. I would highly recommend this clinic. My only wish is that they were closer to the city! read more

My wife and I recently took are five year old kitty here this past Sunday. He had a catheter in from his normal vet form a complete urine blockage but urine was no longer flowing normally and we thought it was to urgent of an emergency to wait until the following morning. Before arriving we filled out the online form so Avets has a history on our little buddy which my wife and I greatly appreciated. One we arrived there we called and we were asked a medical history on him and they came out and got him. During his time there he had Doctor's Costello, Ball, and Tsuruta. I cannot express how wonderful these professionals are. As busy as they are in the emergency ward with the plethora of patients I saw coming in and out on Sunday, they answered all of my questions thoughtfully and did not make me fell rushed at all. Every single one of them followed up promptly with us and explained what was happening and what the game plan was. I was also able to call during the night to check up on him because he was there for two days and Joel his vet tech was just as fabulous. He was kind and understanding. I really appreciate that everyone was empathetic in our time of need when we were worried and took great care of our little buddy. I cannot thank you enough. Kudos to your team!! read more

Given that the staff was compassionate and caring when our treasured cat passed away, they unfortunately were also terribly incompetent. We asked for a paw print as a momento and all documentation showed that decision. However, when we arrived to pick up the ashes, there was no paw print. This failure to follow through made an already painful situation even more so. Our spunky girl is gone and the physical momento we counted on isn't available. Very, very disappointing. read more

I'm extremely unhappy. In addition - this place takes advantage of the fact that they are the only 24 hour pet ER around and have ridiculously expensive services. $500+ to give a puppy a shot and monitor it for 12 hours only to have it pass away. Ridiculous. I wish I would have had the experience that others claim to have had. While pet-sitting for a friend, we had a 9 week old puppy become unresponsive. I took the puppy in and we were treated wonderfully by the doctor and they took great care of the puppy that unfortunately passed away the next morning. Unfortunately, we had to pay for this out of our own pockets but were told by the doctor that we would be provided with a copy of the report that we were never given. Due to "HIPAA laws" for pets, we are now unable to get a copy of the report despite what we were told by the doctor - despite our being the persons that took the puppy into the vet to begin with - our being the people that made the decisions - our being the people that spoke with the vet throughout the ordeal - our being the persons that paid ($500+). We were also told that there is no way to contact the doctor / vet that we spoke to that evening. Because of this, we will now be forced to get a court order to get the information and risk losing great friends and a large chunk of money. Again, we were told by the doctor that we would get a full report in order to explain to the owners of the puppy what actually happened. In addition to all of the above, the "receptionist" that talked with the owners on the phone gave them a completely different reason as to why the puppy passed than what was told to us by the doctor that all of a sudden cannot be gotten a hold of. At the very least, they could get a hold of the doctor and have them call the owners with a complete explanation of why this all occurred Very dissatisfied with the entire experience.. . read more

I've been in the situation where AVets was my only option, and I would have given anything to not have to take my animal there. I'm positive others feel the same, so here's where to take your animal in case of an emergency. Butler Veterinary Associates. This team is kind, responsible, detailed, and overall great. They provide the same services, but with the animals well being in mind. If you every need emergency services, please contact them before consider AVets. See below for our disgusting experiences with AVets. The first time we took our animal to AVets they quite literally pushed expensive blood tests on us, because they were sure she had meningitis. We agreed to the test, and a hydration pack. After hours of waiting, they said they couldn't figure out if she had it based on her blood test, but they should admit her to watch her over night to rule it out. This was to the cost of over $2K. They talked more about financing her "care" than what they were going to do, and when we asked what they would do while she stayed they answered "observe her". Wha?!? We decided to seek a second opinion, and got her to an emergency clinic that day, where they LITERALLY ran the same blood panel that showed she had no signs of meningitis, and that she was just dehydrated. We have two Vets we take our animals to, of course when our animals decide to get hurt it's after hours. Every time we reach out to them and talk about their emergency services they themselves apologize for us having to take our animals to AVets, and they wished there was another option. This feedback is coupled with the zero positive things we've heard from multiple people about going here. When someone makes a cringe face when you mention AVets, I think something is wrong. Strike number 2. Finally, our dog had a fall on a Saturday afternoon and needed immediate medical attention. Of course, at the time our only option was AVets. Being a veteran animal owner, and having worked with animals in the past i'm confident in knowing when it's time to go to the ER. We took her in, while the front desk clerk was registering us she quite literally stood up (mid conversation) and walked away. My dog laid in my husbands lap crying, while this women was gone for almost 10 minutes. I began pushing on what was going on, and the clerk reappeared. I asked her what happened, and her answer was " I don't know, I don't know what I was doing". I made her aware the situation was serious, and she needed to focus on what was going on (didn't think i'd need to step in as a manager that day).They registered us, we go through the regular pony show, and are then taken back to the the "doctor". This women could have cared less about our dog. There was no comforting her, and no empathy. She gave her an examination, and started talking about her back injury (sustained years prior). I asked her to please stay focused on what the issues was (her leg), and she kept going back to her back, and pushing for an MRI. I declined MRI, and the doctor immediately started pushing an extensive blood test to make sure she was healthy for an x-ray?? I said I won't pay that for a blood test, and she immediately knocked the price down-didn't know I was negotiating? I declined the blood test, and asked that they get her in for an x-ray immediately. She then proceeded to tell me they had to sedate her to an x-ray (for $200) because she would freak out. Mind you, my dog is literally laying there in massive pain, and not freaking out one bit. I told her no one is sedating my dog, but agreed to pain medicine (obviously). The x-ray confirmed she dislocated her hip, but they weren't sure they could put it back in due to arthritis-and lots of it. I asked to see the x-ray, and was denied??? The doctor then pushed for more blood tests to make sure she was OK to have general anesthesia to set her joint, again at an even lower price than before.I asked, "What if the blood test comes back and her general health isn't good enough for anesthesia?" to which she answered " I guess you have a difficult decision to make"....real comforting.....??I told her no (once again) to blood tests, at which point she pushed for her to stay until Monday (we took her in Saturday afternoon), so they could do surgery next week, to the tune of $3-4K. I told her my dog would be going home with me tonight, and she responded "She won't have a good quality of life if you do that". I told her that's fine, and she again pushed for my dog to stay. I told her firmly (this time), "No". She took my dog, and said it would be 2 hours (this was at 5:30pm), at 10:30pm they called to say they got her joint in and she could go home. We went to pick her up, and sat in the lobby for over an hour. My incredibly calm husband had enough, got up, and demanded our dog. They listened, we left, and followed up with a surgeon who discredited everything they told us there. What an awful place. read more