My experience was similar to the other one-star review, except I didn't sign their contract. Joseph - the salesman - came to my home and took video footage of areas that needed repair. He narrated the issues that needed to be addressed and explained the necessary procedures. Then, I was presented with a contract for $7,500 for repairing a approx. a dozen shingles and the opening of a "vein" on the top level to repair an area that might cause a leak in the future. Next, we went through the first page of the contract, and Joseph asked for my signature. I said, "please let me look at your tablet, so I can see the entire contract." Well, I scrolled down to page 2 and read para.12 that stated in CAPS that their company would not be responsible for leaks, repairs, or any damages resulting from their work. So, I asked Joseph to call the owner (Tom), who was very pleasant, and said para. 12 was "boilerplate language." So, I asked him to make a change to that paragraph and to guarantee the company's work for one a year (parts and labor). This included: 1) fixing any faulty workmanship, 2) repairing the same areas again that had been deficient, 3) being responsible (and paying for) all damages caused by leaks occurring ONLY in the areas where their work had been completed. Tom said that my concerns were reasonable and the contract could be amended to cover my concerns. Well, I haven't heard from the company since and even sent Tom (Pres.) an email asking where the revised contract was? No reply. Now, after reading the other one-star complaint below, I fully understand that this company does not stand behind its work and will not warranty the repairs paid for. The contract said that I would have to rely on the manufacturer's warranty. This is absolutely ridiculous since faulty workmanship, labor and damages are not the responsibility of the manufacturer. I do not recommend this company because they did not abide by their promise to amend the contract and take responsibility for the quality of their work. Meanwhile, I found another company with excellent reviews and no complaints who offered to complete the same job for $2,800. Suggestion to Tom: Next time just say that your company makes no changes to the contract instead of wasting everybody's time. read more