This location and Aver Health overall is the definition of a monopoly because they are the ONLY service provider you can use for substance testing through the Johnson County, KS court system despite many service providers offering testing service, and they treat each and every one of their "patients" that way knowing we do not have any alternatives we can use for testing for court obligations. They always treat everyone like a serious criminal, they are always rude and dismissive to everyone, always changing their "policies" without communicating them to the patients aside from placing signs on the window. Who goes to the drug testing facility to check for updates to policies posted on the window on days you do not have to go get a test? Then when you show up unaware of the policy change they treat you as if you should have known and are extremely rude and dismissive of any questions or concerns essentially kicking you out and sending a no show result despite you actually showing up, but not being able to test so it appears to be a failed test to your PO. The absolute worst part is if THEY make a mistake and you get a false positive test you have to PAY THEM AGAIN to "retest" the sample knowing you were clean and if it comes back negative on the retest there is no recourse for the patient, we have to pay for the original false test, and the retest and there is no we apologize we almost screwed up your entire life with a false test result, no hey since our lab messed up this one you get a credit for your next test NOTHING. I am going to do everything I can moving forward to point these things out to the courts and push to have alternatives in place in the future so patients do not have to deal with this monopoly organization. This is America, we are supposed to be a free-market economy that thrives on a competitive environment to avoid companies being able to treat their revenue providing customers this way or they go elsewhere. The fact that the courts force people to have to use this company is a disgrace to our country and the fundamental economic principles of our economy and competition for higher quality customer service. It is no wonder this company is thriving, but treating people this way. Not all folks who have to do substance testing are criminals who deserve to be treated this way. We deserve to have alternatives or options in place for testing at multiple options as I would NEVER go to Aver Health. They post all this marketing hog wash about helping people through their program, in my honest opinion they are the complete opposite and enjoy sending innocent people to jail with all their false tests. I have had two false positives proved with retests so I think the courts should evaluate that as well. read more