I recently toured Lakewood Village Apartments and even though I decided to go with something closer…read moreto where I will be working I was very impressed with how I was treated. I was made to feel very welcome. The property manager, Alison, was gracious and very accommodating. I was a drop in towards the end of the day and she still took care of me right away with a very thorough tour. She was professional and lovely and I almost said I'll take it because of her alone. The apartments were deceivingly nice also. Good, professional experience all around.

When I first found Lakewood Village, I wasn't quite sure what to think. When I walked into the…read moreoffice, my mind was blown instantly. It was very modern and then found out that all of their apartments are being remodeled. Mandy the office manager, walked me through the courtyard on the way to the model. I was very impressed with the landscaping and how well maintained it was. When we arrived at the model, I fell in love with it instantly. The new appliances, cabinets, counters, and flooring looked great. It even had crown molding. :) I decided then I would rent an apartment. Since living here,if I ever had an issue; I would make a work order request. Josh or Garry would come fix it with in 24hrs. They have always been so wonderful and chipper. Even when I see them out and about they always have a smile on their face. I would highly recommend this complex

They broke into my car multiple times. Very unsafe area. Wouldn't recommend this apartment complexread more

Management at Terrabella does not respect younger residents from my experience and tolerates…read morebullying from older residents who they are friends with . Not accommodating to residents they don't personally like and will make it difficult to live there . Read your leasing agreement carefully , they will try to trick you into staying and paying longer than you want . Walls are very thin and anyone on the floor below you can hear everything, every step you take . If you have kids or babies recommend staying on the 4th floor where you can't hear anyone above you , apartments aren't quiet when you have neighbors :)

Horrible! We made an…read moreappointment to look at renting an apartment. The representative would not talk to us much until we produced our driver licenses and said we could not see a unit until she was able the SCAN them. Given our home state does not require one to CARRY a license, but only requries that one be licensed to drive, we don't keep them with us. Both of us have military IDs however. We were informed that a US Government-issued military ID was insufficient -- apparently because they could not be scanned (they can.) We left without ever having seen a unit. But there is GOOD news! :) We went to look at the places at Enzo were we were met by two very professional, pleasant and helpful representatives who were glad to show us around and take our application. They wanted to hold onto our IDs while we were out with the their employee -- entirely reasonable, we thought, given the "stories" one hears. So, bottom line is we found a better place than Ocean Park where we were well received and their was no discrimination against folks carrying military ID cards.

Great location and amazing Maintenance crew…read more I lived here for 3 years and had a great experience. The best was when we had an A/C issue and they fixed it same day within 2 hours of submitting the request. The maintenance crew is very fast and all great people, the office staff was also very accommodating the entire time we lived here. The trash service is great and the dumpsters on site are very useful, unlike other complexes that have horrible rules with dumping and compactors that are always full. When I moved out this year Kaitlin the manager gave me extra time to finish cleaning out our apartment and garage which helped out a ton with my busy schedule. Don't listen to the people giving a 1 star for "drivers license" issues, they are just making sure you're not a criminal and keeping the neighborhood safe!

My family and many friends live in this condominium community. I am sure there are some apartments…read moreavailable to rent but for the most part, the community members are owners. It's a vibrant community with an eclectic group dwelling within a sound structure. (In fact my mom and step father stayed on the 16th floor at the San Marco place during our last hurricane (Oct '16), and never lost power. (* If they had lost power, San Marco place has a back up generator for all vital needs) Concierge is on hand at the front desk to assist. Bookclubs and meeting groups assemble and gather in common areas. Pool area was just redone. It is spacious, clean, and now provides shading with the new umbrellas. Gym is small but accommodates all basic needs. Club room is located by the pool and gym area and provides a comfortable TV room and kitchen area. I have only visited condos facing the water and these views are great, especially the ones facing the corner water views which show the stadium, river, and areas where the school board bldg. resides. Condos are spacious and can be opened up to accommodate an open floor plan. Natural lighting is good, bathrooms spacious and the kitchens I've seen have 2 refrigerators, new cabinets, and large pantries. Private parking is located underneath the units in a gated parking area. Most residents receive two parking spaces but additional storage units aren't easy to come by. San Marco Place is located across the street from the River walk, down the street from fabulous restaurants and bars, across the river from the Florida Times Union and downtown area as well as being close in proximity to the tram.

My roommate and I recently moved into Elements of Belle Rive. We have lived in two other apartments…read moreand have had no major issues (we only moved because of location). We moved in and quickly realized EVERYTHING is outdated or not functioning. When we moved in it was dirty and the floors were peeling up. There is no ceiling fan in the guest room, which is so hot. Also, half the outlets don't work. The air conditioner does not work properly and we've reported the problem several times and they have not fixed it. For example, I got home and put the air on 72, I had to a couple things and realized a few hours later that it was still hot. The air was at 82 degrees after FIVE HOURS. And the complex and manager just kept saying "well it's hot outside". This place is horrible and we are stuck in a lease for another 11 months. This place is old and so overpriced. DO NOT MOVE HERE.

This has been the best and most well managed spot of all the locations I've lived in Jax in the…read morelast 10 years. The apartments have really nice layouts and as for mine it seems like it's brand new. Some other complexes look good at first and end up having every issue on earth. You have your own garage and in addition I have never had parking issues for guests. It's overall clean and quiet. If you have any sort of issue the maintenance is quick to respond and very knowledgeable, unlike some places that take days before anyone even looks at it. I've also never had issues with bugs here which has been an issue at a few of the other places I've lived. The office staff has also been great, and they go beyond expectations on resolving any issue.

This is A amazing place to live,the amenities are absolutely great!! They keep the property very…read morenicely and clean,The maintenance guys are truly amazing when it comes to any situation you may be facing...Royce and his team are very attentive to any need.... This is A absolutely Beautiful place to live.... Thanks Kindly

I have lived here for 3 horrible weeks. I was given word of Samantha Malone, my apartment would be…read morecompletely ready for me to move in. never happened, carpet looked like herd of buffalo had run over it. Called office, she came and vacuumed. I needed to wash clothes, washing machine was old and filthy, dryer old and covered in gray paint, and had some taped to back wall inside. I called office and notified them. 2 weeks later after several more calls and sending photos to Laura Siemsen, she sent a maintenance lady to try and clean. lady took one look and said no way to clean this mess up. Laura Siemsen then told me she was going to try and get washing machine from another unit or try to get a new set. This week on Wednesday, new washing machine and dryer installed. The day after I moved in, discovered 3 electrical outlets on kitchen counter, did not work. I was told by Samantha Malone that maintenance was short workers, due to illness. The truth was , complex maintenance was preparing for an inspection by U S HUD. all maintenance was busy sprucing up complex. Last week walking into my apartment, found a maintenance man trying to repair electrical outlets. he finally said he would have to call contractor. Next day electrical contractor showed up, had to cut 4 different holes in wall in dining area, hallway by washing machine, bathroom and linen closet. I asked electrician, if I needed to make maintenance request, she said no,they had reported it to office . I called office on Tuesday, and was told next day holes would be taken care of as well as washing machine and dryer installed. Holes and patchwork, 2 areas were partially done.Bathroom and linen closet not touched. Yesterday I called office at 2:47pm and was told this problem would be taken care of by 5pm yesterday or today. it's 6:48 pm now, no notification, no maintenance, nothing done. This place is a nightmare, poorly maintained and very poorly managed. I urge whoever reads this, do not consider moving here and going through the problems I have endured. Monday I will start calling radio, tv stations to see if they can secure some relief for me. I could continue writing about other problems , but I'm done for now Bryant Spooner

I lived there for 5 months and was never late on my rent & they scammed me out of my deposit. watch…read moreout for Wendy she will take your $$

Simply marvelous, what more can I say! Some claims that it's too expensive, but when you count…read moreeverything that's included...you can't beat the price. Everything is inclusive except your personal toothbrush.

I live here currently. They enforce the wrong rules. They care about the wrong stuff. They fine you…read morefor putting a box out side for the trash man to come get (which I pay for) but they don't do anything to the people who decide to invite 49 of there friends to the pool and have a party and get wasted. Tequila bottle, beers, music. Grown adults acting like children because they have a drinking problem. But hey, you can't park a trailer or a box truck tho. Or when you try to get in touch with them about almost anything they say "we will call you Monday" and you never hear from them.

They have incentives like a month of free rent when you move in but they do everything they can to…read moreget it back when you move out. If there is any evidence that you lived there, they will charge you for a repair. I have lived in multiple apartments in Jacksonville and other cities and have always gotten at least the majority of my deposit back. I was appalled when they sent me my move out statement.

Pros: Decent apartments and ok price. Pretty clean and the front staff are super nice…read more Cons: They're "new builds" and the construction team cut corners. Half of the windows in our apartment weren't installed correctly so the can't actually latch closed. Same with our patio door, you could see light through the weather stripping around the door when we moved in. The walls are also thin and you can hear people up at all hours. I've been lucky to have decently quiet neighbors but others have not been so lucky. There's also no carpeting in the living rooms so you can hear people even easier. People also like to speed and race down the road this apartment is on. You can especially hear them revving and doing burnouts at night between 1-3am :) . If you don't live facing the road this shouldn't be a problem. They also annoyingly now only accept rent payment through their stupid BILT app. And they have a communal mail room so it's a trust system for packages.

As a former resident, I was extremely disappointed by the level of professionalism and compassion…read moreshown by management staff, particularly front desk employee Ysa Astacio. During a phone call regarding lease renewal and prorated fees, her behavior became hostile, combative, and unnecessarily confrontational toward both me and my father, who was simply asking reasonable questions as long-term residents. Even after politely requesting to speak with management, the interaction continued to escalate instead of being handled professionally. What made the experience even more disheartening was the overall lack of empathy from the apartment staff when something traumatic occurred in my apartment. The office was fully aware of the situation, as police became involved, yet not a single employee or member of management checked in to see how I was doing afterward. However, the office had no issue sending frequent emails about trash violations and other minor matters. That silence spoke volumes about the level of care and compassion shown toward residents as people, not just tenants. Professionalism, communication, and basic human decency should be priorities in any residential community, and unfortunately that was not my experience here.

Amazing community, very quiet. They made our transition from Arizona absolutely amazing! Staff is…read morefriendly everything is well kept very clean and amenities are never busy and very nice! Definitely the best community I've lived in.

Luxury living at its Best! I've lived in several apartment communities in Jax. Cue by far has the…read morebest amenities of anywhere I've seen. While you might be able to find another A+ apartment community with similar amenities but you won't find one with better amenities The maintenance staff is top notch! Extremely professional and very capable!! I would write more but I don't want people to think I'm writing a bogus review. This is 100% the real thing!