BEWARE - Dr. Kelly does not make the Veneers she's putting in your mouth. And, she uses a lab that is out-of-state to make them so she cannot work in person with them. It can take months and months when revisions are needed because she can't be there to collaborate with the lab in person.
Why did I go to her? I was a patient of her husbands at their Monument office and her staff assured me that "Dr. Kelly does such great work; you will be amazed at how beautiful they are and you won't even know a difference". She doesn't make them nor have anything to do with the design or approval before they are sent.
I spent so much time going back and forth to her office in Denver and would explain each issue here, but there's literally not enough space. The bottom line I had to go back 3 times to get temporaries remade because they looked horrible... yet in each case her staff and/or she assured me that the horrible looking ones looked great, but they didn't and she remade them. .
The 1st set of Veneers - Dr. Kelly had Wendy in their monument office choose the color. I didn't trust Wendy's opinion because she was one the culprits who assured me that one of the sets of temps I had looked great, yet they looked terrible & Dr. Kelly did them over and said to me "what did they do". I decided to have her do it anyway since that office was much closer to me than Denver. Once the veneers came in, when Dr. K tired them on me they were way too long and the color was way off. After this appointment, I called and left a message at Dr. K's office asking her to please call the lab and make sure they look at the length of my original teeth. WHY did I have to do that?
The 2nd set of Veneers came back and one was so much thicker than the other. She filed some of it down, but after sitting with them a couple of days, they were still too thick. I went back to her office to get more filed down and her comment to me was "after you left, I thought that would bother you". So, she knew they were still a mismatch. Why was she OK with this? And, why did the lab send a set of veneers that were so different - one was so much thicker and the color didn't match.
I could go on and on about more details of poor customer service and lying to me about how the temps looked and that Dr. K did her own work. But, I will sum it up....
She was OK with sub par work and she won't refund my money ($3000). I've asked her repeatedly to meet with me in person or to set up a time to talk by phone so we could talk thorough this with hopes of coming to some mutual agreement. Yes, she would have redone the veneers again, but I was so stressed out and drained after going back and forth with them for 6 months that I couldn't bare the thought of driving up there again & worrying if the temporaries would be OK until the 3rd set of veneers came in, all while knowing that some lab out of state is making them and their staff is OK with shipping veneers that don't match.
I urge you to find a dentist that has the equipment and technology to make them in their office. After 6 months of working with her, I had found a dentist in Colorado Springs that made them in 1 day and they are beautiful and they match perfectly. read more