Fantastic staff that is so welcoming and friendly to all . I just got snubbed walking around the…read moremall at several stores and the staff here took great care of me . Alexis even gave me a nice facial cleansing and just took time to make me feel special . It's the little things ! Customer for life now

Rude customer service. Spent over $350 and found my eye shadow crumbled. Called right away. In the…read moreend they did not address this issue. I had to get a replacement direct from the line of cosmetics. Never returning to this business.

If you are hoping to buy a Tom Ford perfume here because they are a seller. Expect to pay a price…read morethat's much more than on the Tom Ford website.

I have been going to Cos Bar for years and enjoy every visit! I usually work with Mandy - but Helmy…read moreand Maria are also great. Since I visit for all my cosmetics and skincare - they know me and I welcome all their recommendations! They are accommodating to mail things when I don't have the time to stop in. The experience is MUCH better than the department store. Highly recommended and wonderful experience!

I went here and I had the privilege to be helped by this lovely lady named Tasha. She helped me…read morefind the perfect product for my hair and was super kind and payed attention to detail. But, when I went to check out, I had the unfortunate encounter with this ancient woman named Victoria. I think that because I am a teenager she had some sort of pre-existing hatred for me. I was checking out and she barely spoke to me at all, just glanced around the store and mumbled instructions at me, when I asked what she had said she just raised her voice in a extremely disrespectful way and said "Answer the questions" Then when I handed her my cash she reluctantly took it and spoke zero words. I would avoid Victoria at. all. costs.

I stop in this Sephora once in a while to grab something I need because it's close to my daughter's…read moreschool. There is never anyone at the checkout counter when I go. Today I waited with another woman behind me. The people working there were just gossiping on the floor. I got their attention then the woman was so slow and she bagged my items by throwing them in the bag. So ripped the receipt out of her hand when she gave it to me. I hope she got a paper cut.

The people who work here are very nice! That's the positive. I have been happy with the Botox…read moreinjections, but none of the other procedures I've received over the years have been worth the cost. I do not have unrealistic expectations, but I think it's time to spend my money somewhere else. Also, there are no longer any MDs on the active roster. The two founders no longer work there and the two MD's I loved, Dr. Ann and Dr. Allison, are no longer there. The place has changed over the years and, in my opinion, not for the better.

When walking into the clinic I got cozy and comforting vibes. I love the Audrey Hepburn quote…read morebehind the desk! After check-in in I was immediately offered a beverage, which offered very welcoming vibes. The clinic is beautiful and clean. Karisa called me from the waiting area to the procedure room. Karisa is such a delight. She took before pictures and asked a few questions before nurse Lindsey came in. Lindsey blew me away. First of all, she has incredible eye contact, says funny things, and is very educated on anatomy (she speaks intelligently it makes me feel secure, and develops great trust quickly). Lindsey took the time to listen to my concerns and educated me on the process, and when performing the procedure she had such a calm presence and demeanor and made for a more relaxing situation. Lindey helped with lip filler, cheek filler, and Botox. You could tell that patience and comfort are one of Lindsey's top priorities along with precision. I'm so happy my lips didn't bruise! My results thus far are amazing but still healing. The front office staff Dawn and Nick were a pleasure to interact with too. Nick did a great job with offering me a program I could sign up for and help same money at my next visits.

I rarely leave a negative review. I left their office with 20 circles on my body that they wanted…read moreto dig out to review for cancer. This week I went to Mayo Clinic to have a full dermatology review conducted. There were zero issues with anything on my body!! How many people have paid huge $$$ because of the fear they spread. Shameful!

Not much information given. I'm not sure what Dr. Bussman's assessment was. There is a patient…read moreportal but it says no documentation was submitted by the doctor. I'll have to find another dermatologist.

After receiving horrible customer service at Dermatology Specialists of Edina and being a patient…read moreof at least 7 years I decided to branch out and find other options. WOW! I found Zel Skin and Laser and in particular Dr. Mary Meighan. They did not dissapoint. From the time I walked in the front door, I was warmly welcomed and it just got better from there. Her assistant was very thorough and pleasant. When it was time for Dr. Meighan to see me, she greeted me like I was her only patient. She addressed my concerns and said she would check with her pathologist and call me after she spoke to them. She gave me a time limit of 2 days. She called me herself in exactly 2 days. I have reccomended my husband to her and will continue to refer to this clinic and Dr. Very pleasant experience. I am scheduled to go back in January. Thank you to Dr. Meighan for your compassion and expertise. Also you have a wonderful staff. Terry S Heiliger

PLEASE READ…read more At this point it has been more than 2 years since I first met with staff at Zel Skin. It took me a long time to write this because my experience receiving treatments with them was very negative, and it has taken me a long time to recover, both physically and emotionally. For anyone considering treatments with Zel Skin, and in particular, Dr. Adam Schmitt, I would strongly advise you to seek alternate consultations and treatments. Below is the outline of my experience with them. It is difficult for me to write this, but it is important for me to share in case I can prevent this experience for anyone else. In 2020 I came to Zel Skin for tattoo removal. I had a tattoo on the inside of my left forearm, unfortunately my body had a bad reaction to the red ink in the tattoo, and it was a source of ongoing discomfort that I wanted to remove. The clinic told me that they couldn't proceed with conventional laser tattoo removal, because of the risks associated with the red ink being dissolved into my bloodstream, potentially causing a worse reaction. Instead, in consultation with Dr. Brian Zelickson, I was advised to have the tattoo removed surgically in a series of procedures. The plan was to slice out a strip of skin from the middle of the tattoo (which was about 3.5 inches at its longest and 2 inches at its widest), stitch the skin back together, let the wound fully heal, and then repeat that procedure twice more until there was no more tattoo remaining. The first one of these surgeries went smoothly, and the recovery from that initial procedure gave me confidence in the clinic and Dr. Adam Schmitt. Unfortunately, that confidence was misplaced. After the initial surgery, Dr. Adam Schmitt recommended that we proceed with only one additional surgery, rather than following the initial plan. He thought he could remove the rest of the skin with tattoo ink on it with only one more procedure. This was appealing to me because it meant less surgery and faster healing. Unfortunately, this was overly ambitious and even dangerous, and Dr. Adam Schmitt struggled to stitch the skin back together after the tattoo was removed. I was sent home with a large open wound, and inadequate self-care instructions. A nurse that I know in my personal life was appalled that I was sent home in that condition and recommended home visiting wound care. When I asked what was going wrong and why the surgery hadn't proceeded as expected, Dr. Adam Schmitt told me that forearm skin is not as stretchy as other parts of the body. This seems like a fact that he should have taken into account before recommending we proceed with a second surgery removing more skin than originally planned. A couple weeks later, on the recommended timeline, I returned to Zel Skin in order for them to try to fully close the surgical wound they had left me with in the prior visit. Dr. Adam Schmitt continued to struggle to close the gap, and even resorted to removing fatty tissue in order to get the skin to close. This has left my left forearm with a noticeably different shape and size than my right forearm. Although the stitches were able to connect after this follow-up procedure, the skin was so tightly stretched that it began to cut off circulation to my hand. This necessitated reopening the wound in the same visit and restitching. The procedure took over four hours. It was clear Dr. Adam Schmitt and the secretary at ZelSkin were clearing his schedule as the procedure went on and on. When I got home, the wound continued to burst through the stitches and wouldn't stay closed. Please see the attached picture of the final healing, it shows where the stitches continued to burst, tear, and where new scar tissue was formed. It was at this point that my confidence in Zel Skin and Dr. Adam Schmitt was fully exhausted and I began to consult with a different dermatologist and medical team to help me physically recover from this experience and try to get my forearm into a presentable state for my wedding scheduled later that year. The skin was traumatized and flaring up accordingly. This timeline would not have been a concern if not for the disastrous results from Dr. Adam Schmitt's irresponsible approach to my tattoo removal. Later, in reviewing my patient records, I noticed that Zel Skin never submitted costs of the second surgery to my insurance carrier. To me this indicates that they knew that they made a serious mistake in implementing these procedures (which they would not admit to me directly), and didn't want any details leaving their clinic. The records are vague all over actually. Going into this process, I was fully aware that there would be some level of scarring after the tattoo removal was completed. However, the botched surgery, poor judgment by Dr. Adam Schmitt, and Zel Skin's efforts to minimize my concerns led to multiple painful surgeries, unnecessary levels of trauma, and excessive scarring (including the changed shape of my forearm,

Dr. Joe couldn't have been better and went "above-and-beyond" to help improve my appearance…read moreand,consequently, some self-esteem. Due to some underlying medical issues, the anesthesiologist initially refused to perform the procedure and I was absolutely crushed. Dr. Joe worked with me to reschedule the surgery and it ended up being a huge success. Thanks, Dr. Joe, you helped me more than you'll ever understand.

I saw Dr. Gryskiewicz a year ago for Botox injections. I wanted to have a consult before the…read moreappointment but he didn't see me. I was having injections of my glabellar which included the two corrugator muscles. Before he injected I asked if he would talk for a few minutes about placement of the injection site. I had done a little research. he said, "I'll do it my way". A few days later, I noticed wavy lines above my corrugator muscles and called the office. They said I could come in for a touch up. I just asked for a refund. They said the lines would 'go away'. Well, they haven't. And it will be a year in June, I've been to two other dermatologists and an occuplastic surgeon. And it is called corrugator muscle atrophy, either he used too much Botox or it was placed incorrectly. The occuplastic surgeon said he hadn't seen anything like it in his 30 years of practice. If I try a few other procedures like Rf microneedling or laser, it could cost quite a lot, since it has to be done more than once. I look at the lines every day and wish I had never seen this doctor.

They will charge you for the full cost of the service (which was $85.00) if you're unable to make…read morethe appointment/don't cancel within 24 hours. I did see this on the agreement when booking, but the fact that I had to go to work unexpectedly and they "already waived the fee" for me two years ago made this entire situation infuriating. EDIT: The response to this review only supports my original conclusion toward this company with phrases like "you threatened to leave a bad review" and "if you didn't get your way" which is exactly why I attached screenshots. I will gladly let them keep my $85 if it encourages potential clients to take their business elsewhere. It is also inaccurate that their policy is industry standard, as I've worked at a salon and am currently a happy patron at several others.

Love how Becky and Kenzie have helped me transform my aging skin! I've had great results with…read moreregular treatments, including micro, needling, BBL, and facials. I appreciate their recommendations and education, and feel more confident in my skin! My young adult daughter has also had great success with her acne prone skin and were thankful for Lindsay's help with that.

What happened with the good customer service ? No wonder…read morewhy the world of business is going with robots instead of humans . You walked into a place and the associates find more important their personal conversations instead of acknowledging who walks thru the door . People are no longer happy to see you walking in . It is like we as customers are an annoyance to them . I drove far to this location for one item and it took a long time for someone to even know that I was there . I guess next time I will I'll visit the online sites since I know what I want a save me the hustle of being ignored . By the way , there were only 3 customers in the store and not one other associates. Been a customer since 1994 so sad

I'm only posting this because I truly feel robbed or taken advantage of. I came in to get some…read moreCarmel highlights and an all over color done. I, was assigned Selena for a stylist. The service was far from cheap, close to 380 with tip. In a week's time, my hair started turning orange as seen in this pic. I went back and was charged another charge to fix my hair. Please keep in mind that I also had a keratin treatment done with Selena which also did not pan out at all either. The hair in this pic was supposed to be treated as well, it certainly didn't look like that. I was charged close to $800 for 2 services that were done horribly, but was blamed for the bad outcome by Selena and was told "it's because I colored my hair too much", and was charged to fix it. I obviously canceled all future appointments but wanted others to not fall prey to this "master stylist" bs. I hope ulta can do something to make this right to a customer who is a diamond member.

I came in to get the very currently popular Sticky Dates body wash (which smells AMAZING! Like…read morecaramel) and had a very nice experience. The store was very clean and well kept! They seemed to be in stock of everything! The girl was super nice that helped us check out. I thought it was very sweet when i watched her help out the young girls (probably around 10) that were in the store, help them test out the makeup. Overall this store was clean, stocked and the staff was friendly! Would visit again

every single person who works here is amazing! incredibly patient, kind, understanding, non…read morejudgmental. I cannot speak highly enough of these wonderful people. only my 2nd time at this Lush specifically and I will be an ongoing customer simply for the people. the manager (forgive me I did not get a name:( ) was incredibly kind and gave us some great samples and suggestions! so much love from my future fiancé and I as we stopped to shop after engagement ring shopping :) xoxoxo!!!