This is PROBABLY a great place to go if you need grey roots touched up. If you need any other services that require a skilled stylist, STAY AWAY.
I have gone to strictly Aveda salons for the past two years and always had an excellent and extremely professional experience. I get my hair done every 8 weeks, so I know exactly how long it takes to do my hair and have a rough idea of how much it costs depending on where in the world I am.
I went to this salon for the first time on Thursday. I went to touch up my roots to match the rest of my platinum blonde hair. The stylist doing my hair had no idea what he was doing and didn't leave the bleach in long enough, left the toner in my ends too long, and I ended up with orange roots and BLUE hair. I was in tears. A woman working there promised me that I would not have to pay for this mistake and that I should come back for another appointment, again stressing that I would not have to pay.
I was hesitant to come back, but because they had said it would be gratis, I went back today for a 6 hour appointment to fix what they had done.
I had to contact my colourist from Aveda's Civello salon in Toronto to give this salon the right formula for my dye and my toner because they weren't sure what to do...
Anyway, after 6 hours my hair turned out great so I asked the hair dresser for a trim and picked out a product to take home as well! Then they wanted to take pictures of my hair for their social media and I thought "OF COURSE! The least I could do to thank them!"
When I went to pay for my haircut and products (because my root touchup was promised to be free), they told me my bill was 300 EUROS!
I asked for a breakdown of the bill and they said they couldn't give me a breakdown until after I paid. So I told them I'm not paying 300 Euros until they explain what it's for. They wouldn't budge. So I figured I would pay and then go straight to the Questura to report them.
When I put my card in the machine, the amount was changed to 365 euros! My receipt not only has the dye on it, but also additional services on it that they said they were giving me to prevent damage from their mistake.
If you are an expat or a tourist, avoid this place! They are inexperienced and looking to make a quick buck off of you. They assume they won't see you again and they don't care about your hair. read more