Filled out a application on a Friday night. The apartment was on the third floor...did a self…read moreguided tour and decided that was going to be to much for me. They sent me a email on Monday saying they were waiting to hear from me to make sure the information was right regarding the apartment. Well I did not see the email until Tuesday. There was no way I thought I would get a result that quick. Anyway I sent them a email on Tuesday saying that I was sorry but after going on self tour and actually climbing the steps to the third floor I decided it would not be good. I am going to be 64 in April. When you fill out a application you have to give a $250 administrative fee....and Guess what I DO NOT get any of it back. I was told by an employee that I had 48 hours to change my mind. Guess not. Am I angry? You bet I am. Shame on JC Hart. Shame on you.

Apartments have thin floors and NOTHING is done about disruptive neighbors. Tenants above us let…read moretheir kids run throughout the apartment staring at 5 am 7 days a week.. Management refuses to do anything about it even though leasing agreement states quiet hours are 10 pm to 8am. AVOID THESE APARTMENTS!!!! Definitely not worth it for what they charge for rent.

I initially thought that I would have to move to a less expensive apartment. I explained my…read moresituation to the Railyard staff who were helpful and professional. They explained the notice requirement. While I was able to manage my finances so that I was able to renew my lease, I remember fondly the helpful attitude of the Railyard staff

John is the best ever!!!!! He is efficient, knowledgeable and very quick to fix the problemread more

You couldn't pay me to ever live here again. The apartments are in horrible condition,nothing is…read moremaintained, and the management company is the worst to deal with.

The property is very close to Carmel City Center but tucked away where you feel like you get some…read morepeace from the hussle and bustle. Brianna was very helpful and kind! Free Parking is a MAJOR plus!

I've lived here for about two and a half years, and just (sadly) had to break my lease due to…read moremoving in with my boyfriend in a different location. The management, maintenance, and community are top notch. I have lived in at least ten different rental communities in my adult life (I'm 32), and this one has exceeded all others by far. Apartments are beautiful, location is great no matter where you work due to access to Keystone and 465, and I have yet to experience a single maintenance issue that wasn't addressed within a day or two, if not hours. They keep the property immaculate at all times, and were stellar in doing so post-COVID. Underground parking, pet friendly, and within walking distance of plenty of places to eat, drink, get massages or nails done, etc. It's also just an Uber away from many other great Indianapolis attractions. The management staff (Katy, Mark, and Souheir) are all highly effective communicators who care about the residents, plan endless events, and know you by name. If I could stay here forever, I would! If you're looking for a place where you get the bang for your buck, (at the end of the day, it's not cheap), you get what you pay for, and then some, here at Ironworks!

I can't say enough about how wonderful the team at Ironworks is! I toured many different complexes…read morewhen making a move from the east coast & this building was the nicest in the area (especially if you don't want to be downtown). It's a very easy place to live -- parking, nearby restaurants & gyms, office area, packages accepted when you are away, etc. The units themselves are modern & clean. Katy, Souheir, Mark & the entire team go out of their way to help & make you feel at home. Highly recommend!

Great location! Friendly staff and great place to live. Love ability to walk to great restaurants!read more

ALL staff here has been really awesomeI am very thankful for that. We've had very good experiences…read morewith our neighbors as well. We had some maintenance issues, but it was addressed quickly and effectively. The staff also does a great job keeping the property maintained, and it has always been exceptionally well-kept. I do wish in the future there could be more security in the garage because I had items stolen off my car. Though, this is rampant everywhere now! Recap on pros -phenomenal location -amazing staff -well-kept -friendly and responsible neighbors -kid friendly Great job Sophia Square! -Matt & Anna

My husband and I lived here for 4 years while dating and engagement and moved out in April…read more Our 4 years at the retreat at Carmel was such an amazing experience. We are so grateful for the staff here. A special thank you to Bess for always being so helpful, kind and attentive to any questions or maintence issues we had. During our 4 years living here we never had noise issues. At the end of our lease someone new moved in next door and always was cooking Thai food and we could smell it. Honestly only time we were annoyed while living there. Whenever we submitted a maintenance issue it was taken care of same day. It's so nice also that each apartment gets their own trash and recycling bin and you just have to set it at the end of your drive way on pick up day. I already miss the pool so much! The view and how quiet it is at the pool since not many kids go to the pool was my favorite especially for reading. I know a few of the reviews complained about there being outstanding fees for carpet replacement or ext and tbh I think those people possibly deserved it and didn't take care of their apartment well, or did a deep clean before turning the keys in. We def had a few wine stains in the carpet but deep cleaned it before turning the keys in and had no issues. We deep clean the whole apartment before turning the keys in. We moved out a month early and they said if someone signed for our apartment during the month we are moved out, they would refund us our rent. Which did end up happening which was nice. It did take their management a month to mail us the security deposit and rent refund for the time someone resided in our apartment during the remaining of our lease. I highly recommend the retreat at Carmel!

**PLEASE BEWARE, THE MANAGEMENT COMPANY WILL OVERCHARGE YOU AT MOVEOUT**…read moreI am writing to warn other residents and prospective residents, please beware of the management company at the time of moveout. Due to our Autopay settings, we overpaid our final month's rent by approximately $2,100. We paid for the entire month of September when we were only there for three days. This money was sent by accident and should never have been debited from our bank account. My husband and I promptly requested the money be returned. It is not legal for the management company to keep money that they received by mistake. The management company has refused to return the money in full, instead charging us an exorbitant fee for carpet replacement, to which we did not consent. At the time of moveout, I acted in good faith and paid $300 to have the apartment professionally cleaned, including professional carpet cleaning. The apartment was pristine, and the carpet was in excellent condition except for two small stains (see pictures below). Therefore, I was shocked to receive a surprise bill for $726 to replace carpet. I am disputing this charge. When I contacted the office, they said that they received a quote to repair the carpet, which included $49 and $69 ($118 total) for spot dying and patching the carpet. Rather than repairing the carpet, the management company chose to replace the entire carpet as preference, charging me $726. Over $700 for two tiny stains is excessive and, I would argue, very unfair, as there is a viable option to repair the carpet for approximately $120. Yes, the company is entitled to bill us for **reasonable** repairs. At this point, the only fee which I would find acceptable is the price they were quoted to repair the carpet. The company insists that replacing, rather than repairing, the carpet is better for new residents. Let me ask the reader then, would you be happy to be receiving a surprise bill of hundreds or thousands of dollars at moveout? Would you live comfortably knowing that any tiny, accidental stain can ruin your budget and cost you the vacation or new purchase you were saving up for? For most of us, $700 is a lot of money. Even if you can pay, feeling as if you have been taken advantage of, and charged an excessive amount of money when a simple repair is all that is required, is terrible. The managers, Lauren and Nicole, had no empathy that I felt my money was taken without my consent. My only resort is to file a case with the Indiana small claims court, which I will do. My husband and I have lived in many apartments over the years, as we have moved for schooling and work. This type of exorbitant surprise bill is NOT NORMAL. I wonder how many other people have been billed this way? I wonder how many people thought they had no other option than to pay these inflated bills? I can understand if you are worried that the company will ruin your rental history if you refuse to pay. We finally were able to transition from renting to buying our first home, which is why I feel that I can stand up for myself against this company. However, the entire experience has caused us a great deal of stress and anxiety, consuming time better spent with our baby daughter. I am sharing this to warn others to hopefully save them this burden that I experienced.

When we found out that we were moving to the Indianapolis area, we focused our search for…read moreapartments in the Carmel and Zionsville area. Carmel Center Apartments initially stood out to us because of the leasing office staff and the location, and our love for the place continued to grow from there. Lauryn, our guide during our visit, was pleasant and knowledgeable. When we moved in, Emily and the rest of the office/maintenance staff proved to be just as pleasant and willing to help out when needed. We are a family with two elementary-aged kids and two dogs. Safety, education and walkability were top on our priority list. You can't beat the location, as well as the value of this location. The apartments are located in the heart of Carmel City Center, and they're walking distance from the shops, theaters, seasonal markets, and the beloved Monon Trail. We are pleased with the school that our kids were assigned to, based on the apartment's location. They have a designated bus stop at the apartments, and we met a lovely family during pick up/drop offs. We understand that crime can happen anywhere, but the apartments were quiet and safe. We did not have issues with neighbors or anyone else in our time at Carmel Center. Six months into our lease, we were presented with an opportunity that we couldn't refuse. While we miss the apartments, we parted with so many positive memories and would recommend Carmel Center to anyone seeking a safe place, excellent location and strong school system.

We were recently purchased by a company called The Connor Group. They purchased us on December 1st,…read more2023. We were always considered an A property. It appears that the company who purchased us doesn't really care about their tenants or their property. They make the property look better by slapping on some paint re-roofing a community that was through an insurance claim and then tearing up the parking lots and roads and redoing them. Great! They also came in and added some new carpet to our hallways and paint that was back in January and never cleaned up after any of it. There's paint on the new carpet. There's trash on the new carpet. They have only vacuumed once since doing this. They never vacuumed in the stairwells. There are still carpet remnants window seals and in the stairwells. It's really sad to watch our property go from one extreme to the other. And nobody to talk to that will actually listen in the company. When they mop they leave so much water on the floor and do not post any signs whatsoever letting people know that it's wet and slippery. We have rugs at our door that continuously buckle up and fold over. We have lots of elderly people with canes and walkers. This has been brought to their attention so many times but they don't care. We also have lots of dryer vents that are completely exposed to the elements and nature. We have birds living in many of them. The ones did still have our covers on are full of lent that was addressed to them in late December after they took us over. Still hasn't been taken care of. I'm just not sure why they wanted a property like this. Oh wait yeah I know why$$$$. Welcome to the world where the rich get richer and greedier hey who knows. Maybe they'll even go on to the Titanic exploration. Anyways, if you ever consider thinking about this community, I would stop and think really hard before you do so. They will look you in the face and lie to you and not bat an eye. Carmel Center Apartments. You did us no justice by buying us. You took an amazing community and are slowly but surely destroying us.

Benefit : Aesthetically decent looking apartments and gas stove, ideal location…read more Con's: disgusting grounds , grease pouring from neighboring restaurants spilling out onto the garage where residents park. Infestation and grime on cars, hazardous and dirty sewage smells permeating and seeping upwards to the elevators and units. Nothing like having to hold your breath while exiting your apartment like you're in an outhouse but paying nearly 2500 a month to live in "luxury " . Sterling company unsympathetic to residents basic living conditions and wanted no part in addressing the issue !!? Newsflash : this is your property !!!!!!! The grounds are dirty there is garbage overflowing throughout the property . They want to penalize for dog waste but dog clean up bags are always empty , there areGeese/ duck droppings everywhere on property that no one addresses, which is very ironic considering the fines. I was promised my windows would be washed a year ago it was never done. My windows have a grimy film on the outside! I had water pressure issues for months without having hot water. Washer and dryer issues that were ultimately resolved after complaining for months and months. A dryer that would take six hours for a simple bedsheet to dry. The company asking to pop in and asking pets be locked up for random inspections but then never showing , and ultimately never coming for maintenance issues that have been requested !!! These Maintenance issues, not being resolved at all , but closed out by management ultimately just being ignored. I never received a tv cable so I've had no basic cable though paying 90 a month ?!! I've requested the cable for months from Sterling but it's on "order " though there are cables everywhere in vacant apartments ?!!!! Increase in pricing for renewal and on the website seeing that anyone new could come in and rent for cheaper ". Elizabeth constantly emailing me asking when I would sign my new lease or they would keep increasing the pricing on my new lease : predatory ! If I hadn't been a loyal tenant paying religiously and having tenure here , I would get a much much better deal !!!! I never received a pool code or a card to get beer in the lobby (only some residents get the perks apparently) ... dirty premises throughout . Dirty elevators . The cleaning crew is subpar and don't clean properly . They spray the elevator and lobby with fabuloso and don't wipe anything down so it's slippery and hazardous. Ultimately I should have never renewed my lease. For the sake of convenience, I stayed here instead of seeking other options . It just seemed easier . Is it too much just to get what I paid for? And have these issues resolved? I don't think so. I don't think I need to lower my standards sterling needs to raise their bar. So far all I've witnessed is excuses , lack of accountability, lack of professionalism and care when it comes to residents satisfaction. We are the reason your property exists. Soon no one will want to reside here! I'm a working professional in charge of 12 stores and have 60 people working under me I would be ashamed if acted so recklessly with my reputation and represented my company in this fashion. Do better .

Just moved from a Chicago luxury high rise right to VER, and this building has far exceeded my…read moreexpectations. My unit was perfect upon move in - I've been in almost a month with no repairs or maintenance requests needed. This has been our best apartment experience yet! They took care of all of the right details - wide and nice hallways, excellent counter top, paint, granite selections, bathroom selections, and so much more. It makes my apartment feel much homier - definitely my favorite unit I've ever had. We have a one bed that feels huge - including a desk area that is a game changer. There is so much storage, 3 closets, and a ton of cabinets. Location is awesome with proximity to the Monon, Kroger, and Carmel Arts + Design district. I easily walk to get groceries or coffee and it will be even better in the summer. This was great coming from Chicago where I walked everywhere - deff a great perk. The garage is underground and connected to the building which is much warmer than we are used to. Another huge perk is side of the building parking for unloaded groceries. The staff is awesome and on top of it. They are hiring more by the day. We considered many other complexes. Now that we are moved in, we are very glad we picked VER, especially after seeing other apartments in the area with crazy waitlists. Summer will be awesome with the pool and more done - we can't wait to enjoy it all!

I lived here for two years, and the only reason why I moved out was to live closer to my fiancee's…read moreworkplace. Even though they are one-bedroom apartments, they are pretty big. Having a hallway separate the bedroom and living room/kitchen was very helpful, especially when guests stayed the night. The apartment also has large closet and bathoom area. My fiancee loved the pool and we both loved being right on the Monon. I'm going to miss the short walks to the Broadripple restaurants and walking the trails right behind the apartment. Management was great and helpful. Maintenance fixed any small problems I had in a timely manner and seemed to really care about the shape of the apartment. Overall, I definitely recommend Shore Acres. I'll miss living there!

Husband and I have been here for a month, and we've had a severe water leak/flooding for almost…read morethree weeks now. Maintenance dodged our calls for the first week, gaslit us the second, and is hesitating to hire a professional to make repairs now. Despite having standing water in our apartment for weeks, they show no interest in sending us a licensed plumber or giving the apartment a professional mold inspection. The plumbing in this apartment is not done to code. Word around the apartment is that mold and leaks are quite common here. Ignore the influx of positive reviews on Google taking place all within a month of each other; management incentivized those. We wanted so much to like this place - amenities are excellent, neighbors are friendly, and location is great - but management will treat you horribly as soon as there is an issue. We are not the only ones!