I can not say enough good things about this facility. My brother has been there for over 6 months…read moreand I am very happy with the care they provide to him. Encore went out of their way during Christmas to make the residents feel loved and to experience the holidays. The quality of the food is excellent and tailored to the individual. My brother's room is always neat, tidy and clean smelling. He is handicapped, so the staff has done a great job being receptive to his needs. There are a ton of activities. My brother has a full calendar of events to do on a daily basis. Encore has outings and they have a lot of events at the facility so there is a lot of interaction with the public. The location is excellent. It is a block - walking distance to the Publix or the CVS if I need any supplies. I also can walk to about 10 restaurants from Encore, so it is is easy to take my brother out for dinner without even having it get in the car. I highly recommend this facility and could not have found a better place.

I would like to begin with no matter when it is time to place your loved one in an assisted living…read morefacility (ALF) and need memory care assistance, this is a very difficult time. Now, I would like to tell my story of choosing Encore @ Avalon Park memory care assisted living. My grandmother had been living alone for many years after the death of my grandfather. Time and realization slowly crept in that she could no longer do Day to day living expectations, such as using her appliances, driving, paying bills, remembering to shower. My mother moved in with her part time and thing were good for awhile then her Dementia slowly got worse and sundowns was kicking into all time highs. It was time to make another change and adapt with our new grandma/mom. She came to live with me for just about 2months. In these weeks it became apparent that us family just wasn't equipped or educated enough to be able to give the best care my grandma. This was very difficult to accept but as looking and making appointments for ALF w/memory care doing walk throughs discussing financial cost, it became clear that Encore was offering the best of the best. I ended up having to make the decision on my own, as other family members couldn't cope or realize grandma's mind wasn't what it use to be. Despite being the same person, she also was a new person with a different reality that is hard to understand. Dementia is a horrible disease that takes from your loved one and you. Now, after many visits to ALF, I walked into Encore with my mind made up that it was too expensive, too corporate and really just not sure why I was giving them my time. I am so thankful I gave them a shot! I walked in started my tour, being polite but when the various staff could tell I was already done with the "look at how great Encore was" Starse (pardon misspelling) she looked at me and asked "what are your expectations and tell me your concerns". I was completely honest and had voiced everything. She didn't just listen to me, she told me the truth on transitioning on scheduling and then showed me around, introduced me to other staff members and nurses. Our tour was cut short, due to needing to get back home to my grandmother. Starse, told me to call anytime, come back with or without appointment, bring my grandma to hang out for the day get a feel for the place because she understood the decision making and TRUST I was instilling. A few weeks went by, prayed and came to deciding to go with Encore. My grandmother has been at Encore, her home, since October 2017. She is thriving there! Yes, she still has difficult days as expected with dementia but her quality of life expanded! Encore offers all sorts of "perks" for lack of better term, they have fantastic physicians that makes weekly and as needed appointments with each resident, cardiologist that makes in house calls along with thrive behavioral therapies, dentistry that comes in house for dental treatments. The staff is more than staff!!!! They are like family. They treat residents and my grandmother with the utmost respect, love & dignity! The safety of each residents well being is top priority. They have a very well put together schedule for our loved ones to keep their minds and body active. They have events that include us nonresidents to encourage a more family oriented atmosphere. Weekly "field trips" with residents to get them out and about in the neighborhood. Scheduled activities with the community and schools. I can go on and on about how wonderful Encore truly is! But what is most important to know is that I found the perfect home for my grandmother that can gives her a better quality of life while suffering from dementia. It is a very hard pill to swallow to admit when you can't provide and give what your loved needs but it feels good to know Encore has the training, staff & LOVE that is given to my grandmother and all residents daily! They gave my back my relationship as a granddaughter/grandmother and my kids have the chance to actually be kids with their great grandma! I thank god daily for Encore and giving them the chance!!!! A huge thank you to Maria and Monica for always being there for me and the hard work you do. It is truly a gift that you and all of Encore has given me back! I hope my testimony gives you what you need in this trying time. Give Encore the opportunity to give you back your relationship with your loved one!

I had heard of this place before but never had a reason to visit until now and I was very…read moreimpressed. The property is beautifully laid out, with the assisted living and memory care unit located in the last building for a sense of privacy and calm. Check-in was quick and modern with an AI system that scans your name and takes a photo for added security. Each area is clean, organized, and secured with locks. Inside, there are inviting gathering spaces for games, activities, and entertainment, and the rooms are designed to feel like home rather than a facility. One of the most thoughtful touches I noticed in the memory care unit was the personalized photo frames outside each resident's door, often showing them with a spouse or in their younger years. The atmosphere was warm and welcoming, with a pleasant scent throughout the building. During my visit, I saw residents enjoying themselves in different ways--some were watching TV, some resting peacefully, and others actively engaged in activities. Everything about the environment made me feel confident in the level of care and dignity provided here. If I were looking for a place for my own family, I would feel at peace choosing this community. Honestly, I could even see myself living here without hesitation.

Let me start by saying this is in regards to shady business practices. Increasing rent over…read more$2,500.00 even though we were told by staff many times for over the past 2 years this would not be the case. After 3 days of calling finally spoke to there region Manger Robert who hung up on me while discussing this and the fact that they lacked clarity in their communication. Robert's attitude was very Joe Pesci character in "The Super, Give me my money" this is very said as the staff and people here are all great and thoughtful.

my mom moved in December 2022. She's been very happy there. We're glad we made the choice.read more

From the owner: CERTUS at Waterford Lakes delivers expert memory care for individuals living with Alzheimer’s…read moredisease and other forms of dementia. Located in Waterford Lakes, Florida, our specialized Memory Care community combines deep clinical expertise with evidence-based, scientific care approaches designed to enhance quality of life. Through personalized support and purposeful programming, we help residents thrive while providing families with confidence, clarity, and peace of mind, creating renewed meaning and more successful outcomes for everyone involved.

Pristine in every way. The faculty is just wonderful with the seniors…read more Lots of activities.

The Bridge Assisted Living facility is located on Rouse Road close to the University Boulevard…read moreintersection. We had my grandmother here for a while and I found that the staff was professional and it was an overall positive experience.

I've been living here for 3 years and never had issues and the leasing office are very friendly and…read morethe manager there is the best

Probably one of the worst apartment communities I've lived in. First, do not move in here if you…read moreare a young adult... half of this community are elderly people and complain about everything they hear. The walls are paper thin, it took over 7 months to get a window fixed. Angelina in the office has an attitude problem and always sounds miserable. Took two weeks to get my key card fixed. Told me that since my number is not a 407 area code that it won't work for the box to get in the apartment so I had to download an app. My boyfriend and I never had friends over, never played music loud but we got four noise complaints and police at our door because we were talking too loud for the others around us... that are over the age of 50. So if you're looking for a senior home or a retirement home it's perfect for you! Just make sure you don't talk or watch TV too loud after 7 PM.

We're amazed with One Senior Place. You're greeted when you walk in and assisted with anything…read morerelated to senior services. Their team is superb and has helped Vivant Senior Living connect with families in need of memory care services. We can't recommend them enough!

Excellent help with Medicare, financial service and finding home help. Reliable, enjoyable,…read morepersonal attention. Nice to have various services in one location

Spring Isle is a gated community located on the edge of Avalon Park. As a community, it is not too…read morefar off of Highway 408 and it is convenient to supermarkets, restaurants, shopping and all of the amenities that we look forward to in a suburban lifestyle.

Great Please to live, feel safe, HOA is amzaing, the security all around is great... Can't…read morecomplaint about the fee's or how they do things, I am new homeowner, that is the only reason I move in there..

Before telling you about the place here is an example of how they operate. I'm moving out at the…read moreend of Nov, I went to the useless office to turn my keys in. Mind you I cleaned the place and was paying them the entire contract. Well they stated if I turned the keys in a month early even through I'm paying the remainder of my contract I have to pay an additional " Notice Fee of $2,142. I said wait, I'm paying my contractual obligation and giving you the opportunity to fix it and have it rented and your still charging me, they said yes well it's not Nov 2 and I've been waiting on management and corporate to response, nothing as of today. Which is typical of this unprofessional and unethical management team. This is by far the worst place you can call home. I will start with the false advertisement that this is a gated community, it's not. The gate has broken 95% of the time. Which has caused many cars to be broken into. The week the gate was working they decided to put the visitor and guest code boxes next to each other. Parking forget about it, unless you can secure a garage you are on your own. Don't even try to park near your building after 5, you will be walking several building. The indoor basketball court, well is not 24/7 as advertised you must reserve it. You can't use it after hours or Sunday, and the summer of 23 it was closed due to issues that weren't resolved, then this past summer they held a summer camp for kids that didn't live there The entrance to the pool and bbq area has been broken for years, the mailroom key hadn't worked since I moved in in Nov of 2022. They charge you $3 for recycling but you must take it to the other side of the complex. The grounds have gone downhill with every management team, yes we were on our 4th team in 2 years. The gym equipment is not kept clean nor do they have any to disinfect the equipment. Your lucky if you can access the game since they have nothing but problems with their internet. We paid $27 for trash valet but if you live in the third floor it's hit and miss as you can see by the pictures. That's a Tues/ Wed and Thurs. then you call the office and they say call the trash company. Well I pay you 5/5 not the trash company. Packages are stolen from your front door, I had to install a camera. Oh let's talk about the homeless issue, they live behind the GYM and in several occasion early in the morning they are sleeping or walking around the common areas. Pest control is another automatic charge, but you have to place your name on a list and be home. You got people working on their cars and commercial trucks parked in areas you can't drive by. I can go on and on.

If you want the worst experience of your life... move here. ROACHES!!!!!! Lets start there. TOWS…read moreALL THE TIME!!! Extreme parking rules that i have never seen elsewhere. You need to fill out a guest pass every single time someone comes over & theres a limit on how many times you can have the same visitor! They tow every night!!!! God forbid you forget once. They do not address concerns in timely manner. The neighborhood CONSTANTLY has LOUD vehicles passing by that will wake you up every freaking night, and it doesnt feel safe. Absolutely SICK of this place!! Please go anywhere else if you can!!