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    Avalon Nails and Spa

    2.7 (91 reviews)
    Open 9:30 am - 7:30 pm

    Services - Avalon Nails and Spa

    Manicure

    Manicure and pedicure

    Nail fill-in

    Nail polish change

    Nail polish removal

    Avalon Nails and Spa Photos

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    Avalon Nails & Spa - A Complete Waste of Time, Money, and Energy! I will never step foot in Avalon Nails & Spa again, and I highly encourage anyone considering it to think twice before wasting their time and money here. From the moment I walked in, I was greeted and asked what I wanted. I told them I was looking for a pedicure, and they had me sign in and wait. Since it was my first time, I asked for a price list--simple, right? Instead of transparency, they gave me the runaround, pulling prices out of thin air. I requested a Classic Pedicure for $37, expecting to receive exactly what was listed. After my service was over, I was suddenly hit with an additional $20 charge for a gel pedicure, which was never mentioned to me--not when I was picking out my color, not before they started, not at any point. I never received any of the actual gel pedicure services like the hot wax or extended massage, just a basic pedicure with gel polish. So why was I charged for a full gel pedicure when I only received a Classic Pedicure? To make matters worse, I started talking to other customers sitting up front, and they confirmed that every time they come, the prices are different. They wouldn't even let me hold onto the price list--probably because they keep changing the numbers to overcharge people. And let's talk about Emily--rude is an understatement! She has no respect for customers, no professionalism, and quite frankly, no business working in customer service. Save yourself the frustration and take your business elsewhere. Avalon Nails & Spa is a complete scam!

    Missing nail tech and the owners sitting 1 seat down at seat 1 & 2 did not bother to say anything
    Kami J.

    The service from the owners here is terrible. I have been coming here for about 2 years seeing Moon (nail tech) & Lori (pedicure) very nice young girls, I only came back because of the coupons they offer and those girls. However, moon doesn't work as much anymore so I never see her for my nail and I have been having many problems since. My last visit 2 weeks ago, the nail tech in seat 3 just proceeded to put gel on my nails for my fill in even though I had sns acrylic. Didnt ask what was on my nails she was just doing whatever and not talking. Once I saw her attempting to polish my nails I told her I don't have gel on my nails & idk why she wouldn't ask instead of just assuming. Now the base she used underneath my nails is showing thru my dip color. ON TODAY! I came in and let them know I wanted a new set and pedicure for me and a gel mani & pedi for my daughter. I asked who was here today for nails bc I'm picky. They told me the girl at station 4 was there for my nails so they did my pedicure perfect. The guy who did my daughter's nails did great, nice guy. However, once I was told to sit at station 4 I realize I'm waiting longer than normal for the nail tech to come out. So I ask the owners that are sitting one seat over and see me sitting here alone in this EMPTY SALON ON A MONDAY & I ask where's the nail tech, these ppl tell me she's off today. I look confused bc I had just seen here while getting my toes done. And the guy that did my pedicure told me to sit in her chair BC OBVIOUSLY SHES HERE! The nail tech left. She knew I was waiting for her, she looked right at me while I was doing my pedicure. For the owners to let me sit here and let the next customers come in and get there nails done without ever acknowledging me is crazy. Then tell me that since she left she will do my nails after her current client that she just started with no apology, no empathy. Just emphasizing she left! Wtf. EXTREMELY UNPROFESSIONAL. Will never

    I have been coming to this nail salon since I moved to Charlotte in October of 2024 and for the last two visits my nail breaks within the first week. As of recently the nail technician complained that my nail breaks are due to my acrylic being old. But not once has anyone stated that during my nail appointment that I need to get my acrylic replaced, it was only stated during the repair visit that it needs to be replaced. I am not a nail expert so this is something that should be expressed during my initial appointment especially when you are paying $60+ for a short set. If you don't care about your nails come here because the people surely don't care about your nails or you. Just your money. Charged $15 for them to fix my broken nails.

    Lady who u should not go to

    The older lady definitely has cut my toe and my finger totally unprofessional and she should not be doing nails and feet. Definitely think if you want better service go somewhere else where they not rushing

    Full set french
    Chenaye M.

    After searching for a nail tech in Charlotte for months, Emily at Avalon is my girl. Her work is always super neat, quick and exactly what I ask for. I tend to set appointments, and I've never had to wait when I arrive. I have seen some of the other techs work and have not been disappointed yet!!

    Great pricing.
    Cheyene B.

    After being a client for almost two years I think it's time for a review. I've been wearing acrylics for the past 12 years and by far this is my go to salon in Charlotte. I can trust that everyone is great, will do their best as well as provide quality service. It does get busy so don't expect to be sat immediately especially being that the salon is located by the hospital and UNCC. They offer drinks, small talk and quality service. If you're looking to be rushed I recommend the mall, next to food lion or any other salon. To come in and expect another person to be able to copy a design someone else did, feels a little big headed so I recommend being nice to whomever helps you. I have come in with the expectation of a specific design and upon conversation they are more than willing to place you with a tech who can make it happen. You'll have to wait. The nail salon is a moment to check out and do self care. Not a moment to analyze someone else's work to then tell them what they are valued at. You wouldn't do it to a massage therapist or to your hairstylist so you shouldn't do it to your technicians. The owner and her staff are phenomenal time after time. I'm not posting my toes because no... but even my pedicures have been fantastic. If you're looking for more of a foot massage during the service I recommend you going to a spa. - A happy camper

    What I asked for
    Cristal M.

    No effort in manicure gel design !!! I spoke w manager they said sometimes they cannot do the same design but that's bullshit ! Why be a nail artist if you not doing the design correct ?! No effort rip off

    Dont even waste your time. Overpriced, bad quality, and bad service. Got multiple sets here and not one lasted the guaranteed five days. Got a set done Sunday by Thursday multiple nails were lifting and coming off. He did not push my cuticles back when doing my nails so they looked old and grown out within days. When I went to get them fixed, they refused to do it, saying it was normal, and my nails just grew. They said to get your cuticles pushed back prior to the nails being put on you have to ask and pay for a manicure. Never heard of a salon not pushing back cuticles. I ended up just having to take the whole set off because they looked so bad. Lasted three days.

    Lyssa R.

    So I've come back to give them some credit. Once I spoke to who I believe is the manager. They agreed to refund me and remove the nails. The establishment and the staff were friendly and kind but the tech who did my nails needs some more practice. My pedicure wasn't bad but I still won't be returning due to the experience with that tech.

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    1 year ago

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    3 years ago

    I absolutely love the work that Tina does on my nails! She is meticulous in her craft! I highly recommend her!

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    3 years ago

    Customer service was great each time I have gone to get nails done, and always give coupon with discount to come back.

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    2 years ago

    Did not like my nails and advised the store manager she did not express care or concern.

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    3 years ago

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    3 years ago

    I have been coning to this location since I moved to Charlotte. It's a little pricey but worth it. I would recommend this place.

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    4 years ago

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    Page 1 of 3

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    Review Highlights - Avalon Nails and Spa

    After searching for a nail tech in Charlotte for months, Emily at Avalon is my girl.

    Mentioned in 5 reviews

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