Today I met by a sales associate that was called to assist me for new stairwell runners. There was no introduction, hello or how can I help you. She just stood in front of me clearly annoyed. When I tried to engage her in conversation, she repeatedly kept saying, "I don't know what you mean". She was almost combative. So I told her we were done and left. If these are the people Avalon employs then good luck. There are other places to shop in Cape May County. read more

Yvonne helped us to turn around the house we bought into our dream home in a short 3 month time period. She was so patient & helpful with suggestions for both our bathrooms, our kitchen & the floors throughout the house, which has undergone a "metamorphosis' and is everything we hoped it would be! She played a big part in estimating what we needed & for pushing the orders through so we could move in by mid May. We are grateful to Yvonne & recommend that you work with her when planning your next home renovation. read more

Aaron M was fabulous to work with. He was helpful and knowledgeable about the products I was using along with the "new" colors upcoming since flooring is always changing. When I returned weeks later he remembered my name! That never happens in the service industry. My rooms aren't finished yet but I want to say thank you to Aaron. You were a tremendous help. Dawn M read more

Great staff...very informative, helpful and professional. I purchased flooring from Avalon. I did not require them to install but they were prepared to do so. I had a very good experience and would highly recommend them. read more

When my wife and I were facing all the decisions about flooring, tile, vanities etc for our new vacation home, I highly recommend Michelle Olson of Avalon Flooring. She let us browse the store and let us know she was available to assist. When we were overwhelmed by all the decisions, she talked us through each area and help us coordinate all of the items. Do yourself a favor if you are doing some renovations or have a new home to decorate, Michelle is excellent and has a great eye and demeanor to assist you with the whole process. read more

Claira Percival at the Deptford, NJ store was a great help to us. We are updating 2 bathrooms and needed guidance throughout the process. Thanks, again, Claira! read more

Unfortunately my experience with a particular woman sales person in Avalon Carpet was extremely bad. I returned a sample and wanted to look for other carpets. She was so rude and unprofessional that I left after several mean and cranky projections were aimed at me. I am a designer and have given them a lot of business in the past. I will take my business elsewhere. The sales person made me feel horrible and I was wasn't her valuable time. Meanwhile there was no other customers. The experience for me is enough to never use them again. Thank you read more

We had a great experience at Avalon flooring even with the supply chain issues. The staff and manager go above and beyond to deliver great customer service and it's truly appreciated. Our new floor is gorgeous. Highly recommended. read more

Working with Sally Rice on 4/28 at the Avalon Rio Grande store was amazing. Professional, exceptional tile knowledge and experience made my tile selection go very smoothly. She was personable and helped me with my color selection and I had no hesitation. Purchasing the tile knowing I was given the best advice. My tile man said he worked with her also and she has been exceptional with getting him his tile for his projects. Thank you Sally, I'm excited and can't wait to see the bathroom transformation. read more

We are doing a total remodel of master bath at our condo and John Gallespee was very helpful, knowledgeable about the products and a pleasure to work with. Best part was he was able to provide everything just the way I wanted it and keep it under budget. Highly recommend Avalon Flooring and John G. read more

Just had a 9000 dollar Laminate floor installed from Rio Grande store. The guys showed up as planned were very thorough with there work. When they finished i gave them the final payment. I looked the job over could not find anything wrong. Couple days later i went to turn on my outside light nothing. So i figure its a light bulb. Make a long story short i by a new outside light. Install it and still does not work. Hymm I chase the wire to where they installed the floor Ohh They cut the wire so they could slide the Floor under. O well Honest mistake. I call the Avalon , the subcontractor shows up. Then Tells me his guys did not do that. Basically treating me like i did it. I said you really think i sabotaged my own house? He was treating me so rude. I called back to talk to there complaint department every time i spoke the guy from Avalon spoke 5 octaves louder than me. And said he has something to say and if i don't listen he is going to hang up. Finally The sub contractor shows up with and electrician. I am trying to get a fresh start and took my time out to remove the skirt from under the porch so he can see the other end of the wire that his men cut. He grabs the skirt throws it in the mud and lays on top of it . I was like Hey you are going to damage that, I don't want you to lay on that i have a blanket for you to lay on. He yells back I don't care what you want. Then lets the electrician look at it with my blanket he crawls down there and says Yes this was clearly cut by your men. Meanwhile the smart ass Subcontractor is standing inside my house with his muddy feet on my area rug that i purchased at Avalon flooring. So when Avalon says they guarantee there work. Beware They will talk and treat you like you are a criminal in your own home. The electrician was a complete Gentleman and repaired this botched job. and i spent another 2 hours reinstalling the skirt. Makes you wander if I did not have the skill set to remove and replace this skirt. Who would have done it? The subcontractor would surely not do that only thing that was on his mind was to prove to the electrician that his men did not do that. Mike Eliason read more

We worked with Donna Mixner for new flooring for our condo. She was very knowledgeable and easy to work with! highly recommend. read more

We just had a great experience with Avalon Flooring ....Gladys was so knowledgeable, helpful & fun to work with !!! It was so easy to make a choice...Steve did the measuring & he was great too ....would highly recommend them !!! read more

I've been working on a window treatment project with Michelle at Avalon Flooring in Rio Grande, NJ. Michelle has made the project very easy. She has outstanding customer service skills! She is professional, patient and quick to respond. I highly recommend Michelle & Avalon Flooring! read more

I am very impressed with the products and people that work at The Avalon flooring store in Rio grande, New Jersey. I think this store And the employees are fantastic, specifically John Gillespie. John went above and beyond twice. Most recently he even took the time to send photos of different sizes, shapes and patterns for various shower niches! He and all of the friendly, professional and helpful employees at the Rio grande store including the manager John go above and beyond!!! read more

Sallie at Avalon Rio Grande was a huge help picking out and ordering our shutters. Going that extra mile to call and share her contact info to accommodate my hectic day. read more

Great place. Crazy selection of carpet, tile, and flooring. Highly recommend their sales rep, John Gillespie. He took great care of us by selecting carpets based on our particular set of requirements. read more

The only reason I'm giving 2 stars is that the people who work at the Wildwood store are very nice. Communication and follow-up are next to nonexistent. Trying to buy window coverings, especially during a sale, is a monumental challenge. Starting with placing the order, I needed to follow up multiple times to get a detailed copy of what I ordered (all I was sent was a Docusign with a final total and no underlying details). The initial documents I received did not include the sale prices, so I had to pursue and pursue. After that, I had to follow up to pay. Once I paid, I had to follow up because I was still being asked for payment. I guess the copies of my order and my payment receipt, put in the "box" for processing, also got overlooked. They were unable to provide me with a rough estimate when the product would be delivered and complained it was "crazy" there with "hundreds" of emails to sort through. Again, customer service inside the store is friendly and accommodating, once you can get someone to help you. After that, customer service goes out the window. read more

Sloppy work!! Had installers back three times to correct their less than perfect work and they still didn't complete the job. They had two different colors of vinyl for the toe plate! One side was white and the other side was grey... didn't they notice the two different colors when they glued them together?? They never installed the threshold strip though the piece was sitting on the floor and, again, they were called back three times to complete the job. Just awful! We will NEVER use Avalon Flooring again.,. EVER! read more

We are very pleased with the professional, attentive service and high quality products at Avalon Carpet Tile & Flooring in Rio Grande. When we were looking to build a new home in North Wildwood, the good folks at Avalon walked us through an array of flooring options and worked patiently with us as we narrowed down our choices. We started out looking for hardwood floors and tiled bathroom floors, but what we ended up with was much better for us. Our bathroom floors look like 3D tile, but in fact are a single sheet of smooth, premium vinyl. For the hallways and living areas we chose premium vinyl strips that look like wood but are durable and, if damaged, are easy to replace. And the Karastan carpets with thick padding in the bedrooms are a delight to walk on and don't leave footprint impressions. Avalon had a great selection of tile to choose from for our master bathroom shower and our kitchen back splash, and everyone really likes the Hunter Douglas window shades, especially the automatic ones. Everyone we worked with was knowledgeable and patient. With great customer service, a huge selection of quality products, and reasonable prices, Avalon Carpet Tile & Flooring was an excellent choice for us, and we highly recommend the store. read more

"Big Ups" for Avalon Tile and Flooring!!! Thank you Artemis for all of the assistance is helping us place our new hardwood floors in our home! The you and ALL the staff there are helpful, knowledgeable and professional! We have used Avalon in the past and will use them again! My home looks beautiful! Thank you Michele Matthews Wildwood Crest, NJ read more

I am so happy with the carpet and hardwood flooring that I recently had installed. My sales rep, John L., and the scheduling department made the task a very positive one! The key factor was the excellent communication throughout the process. The installation was for my father's house, so I had a bunch of concerns and Johns ability to really listen to me was so important. I walked out of the showroom feeling that the purchase was well thought out, a good investment in the home, and most importantly met the needs of my dad. The scheduling department worked well with timing and I received several "just checking in" phone calls from John during the install. My dad is now enjoying his new flooring and I am looking forward to having other rooms in his house updated in the near future. Thanks John and the staff at Avalon Flooring in Rio Grande, keep up the great work! read more

Avalon Flooring Ocean CIty the manager Chuck went out of his waY to be graCious and helpful. We have used them in the past and have been pleased.Turns out we didn't need new carpet thanks too Chucks recommendation to try cleaning existing carpet. Would have been be veryeasy for him to sell us..Appreciate his honesty. read more

I have utilized Avalon for several items , including rugs, blinds and hard wood florring. Watch for the bait and switch on hard wood flooring. I recently orders 4 blinds for my sliding glass door and window. 3 of the blinds were installed with no problems. The one sliding glass door blind has been nothing but a nightmare. They needed to remeasure the door after the original order, and the blind still was not right. Very expensive for zero customer service and poor quality. Try a big box store instead. read more

A great experience getting carpet for our family room. Our sales agent, Mary, was pleasant to work with. Avalon Flooring has multiple locations and we chose the carpet while we were down the shore and had it installed at home in Philly. The measurer came to the house and was able to figure out installation a little cheaper. That was much appreciated since room was about 15' wide. Dedicated installation duo completed the job in about 3 1/2 hours just in time for Thanksgiving. They were running a no interest deal at the time. A very nice experience getting some quality carpet. read more

We cannot say enough good things about our sales rep Donna. She was terrific with her ideas and suggestions in helping us design our new home in Avalon. Kim and John read more

We recently bought area rugs (including some that were very odd sizes) at the Rio Grande Avalon Carpet for our apartment in New York. Donna Mixner helped us after we had had such a positive experience with her ten years ago with rugs for our Avalon home. Without a doubt, Donna's advice, professionalism, and patience made the process from our initial browsing to picking up our purchases a textbook experience. She is the best ! As is Avalon Carpet ! read more

Store manager John Lumbard contacted me and rectified my situation. The laminate flooring I had installed looks great. I really love it.

Our business recently purchased office carpeting and vinyl plank flooring from Avalon Flooring in Rio Grande, NJ. The total experience was wonderful.. The extremely knowledgeable sales person was so professional, and the installation crews were skilled and courteous. The finished product is just beautiful, and we would highly recommend this company. read more

Ken worked with me to pick out hardwood and tile for a new build. 6 baths/powder rooms, wet bar and fireplace tile. The patience of a saint! We went thru several changes and redesigns. Very knowledgable and professional. Did not push his opinions but recognized my style and made suggestions and helpful ideas. Ken has been one of the very very few professional experiences we encountered with the various subs and suppliers during this build process. Also purchased several area rugs from Avalon. Good pricing and service. read more

While renovation our first floor at the shore, we returned to Avalon Flooring time and again for help in selecting our flooring, master bathroom tiles & vanity, stair carpeting and window treatments. Michelle Olson assisted us as we visited frequently to decide on each choice as my husband & I took time to find something we both liked and Michelle continue to be patient and informative about our choices. She pulled out and compared what we had selected to date as we moved on to the next item to make sure that all our various selections were compatible. Michelle also researched options that were not readily available for us. She kept in contact with us throughout the process and clearly tried to make sure we were not only satisfied but happy with our experience at Avalon. We are very pleased with all the products that we selected - all high quality and beautiful. As our renovations come to an end, we thank Michelle Olson (& Avalon!) for her time and attention and for the successful renovation of our first floor! read more