I have been a loyal client of Monica for about a year and have always loved her scalp treatments and products, which makes this experience especially disappointing. I do not usually write reviews; however, this situation calls for one. Unfortunately, the lack of communication and professionalism was noticeable and extremely disappointing.
I reached out to Monica on November 12th to restock my shampoo and conditioner that I have been using from her line for about a year. We agreed to meet at the salon the next day. After I texted her that I would be in the area the following day, I never received a response to confirm when exactly I should come. I followed up on the 14th, and she stated what she had in stock. I told her my concerns about my hair and whether I should try one of her new lines of products. Again, I did not hear from her until the 20th after messaging her stating "hi there? I haven't heard back from you." This back-and-forth continued until the 21st. After 3 text messages I sent out to her over the course of 6 days, no apology for the lack of communication was given. It took days just to get basic information about product availability, a pickup day/time, and to have my questions answered about my hair concerns, which felt very unprofessional.
During this time, I asked a few questions about the different product lines because she previously recommended switching between them. Instead of clear guidance, some responses were vague or uncertain -- including "yeah maybe" when I asked if the scalp shampoo could help with oil buildup on my scalp. It made me feel like she wasn't familiar with her own products. She would recommend some products, but really wouldn't expand on the questions I was asking.
When I finally said I was ready to purchase and could Venmo her, she told me I seemed unsure about what I wanted and advised me to wait until after the holiday. I had simply been asking the questions I needed to ask about my hair type and which product line would work best for me, especially since I had already run out of product. I explained multiple times that I just wanted her professional input on what would be most suitable for my hair, given that these are her own products. She told me we could reconnect after the holiday week and mentioned that I could order online instead. She ended the conversation with 'have a great night,' but after consistently trying to coordinate for days, I couldn't help but feel dismissed and pushed away.
Ultimately, the lack of follow-through, delayed communication, and unprofessional tone of this interaction left me extremely disappointed. In the end, her responses didn't give me confidence in her product knowledge, and she didn't seem open to the questions I asked. For anyone considering her services, I would recommend being aware of this. read more
